SUBMIT A COMPLAINT

Sharaf dg / complain

Dubai Alwarqaa 1, United Arab Emirates

Re: Complain for your poor service...!

You replied on Wed 5/29/2019 9:53 AM
REZEQ AL SWAFEERI
Wed 5/29/2019 9:52 AM
The worst customer service ever in Dubai for online shopping electronics

I prefer to deal with jumbo or Noon where they respect customers more

I would advise everyone to think thousand times before buying from Sharaf DG since I am sure that you will be screwed once they take you money

You are lucky if you get the product on time

You are lucky if refund is done to you your account

You are lucky if they answer your call with their poor customer service.

You are lucky if you get what you paid for

They are very poor in customer service

They do not deserve to be in Dubai

They are so poor in all areas

Imagine ordering a product and you did not get any update

Believe me so many competitors are much better than Sharaf DG

Congratulation Sharaf DG, you are the worst in Dubai Market...!

From: REZEQ AL SWAFEERI
Sent: Tuesday, May 28, 2019 2:57 AM
To: [protected]@Sharaf DG
Cc: hazem.[protected]@gmail.com
Subject: Re: Complain for your poor service...!


E514AC98-A43B-41C2-9CDC-[protected] DA65B1A9-44DD-4A59-834F-07C1F34A0D3D

On May 28, 2019, at 2:57 AM, REZEQ AL SWAFEERI wrote:

Congratulation...!image1.jpeg

For your poor service and unprofessional way dealing with loyal customers .

I ordered a product online and it was a gift to mother in my hime country on her birthday 🎁

I ordered on [protected] and i got the message On mobile & on [protected] i got a message it was shipped

I called and they told and confirmed that before [protected] it will be delivered

So i booked the flight ✈️ on [protected] late night for my friend to go my home country with the surprise gift and till Tuesday [protected] i did not received the items and they told when i call that product is not physically exists in Mirdif City Centre,

I cancelled the order and went and bought it from Time square branch along with Samsung Galaxy Tab almost 2900AED Paid on spot to save the occasion and also flight which i paid 480 AED To post-pond it ...!

When i raise a complain aganist Sharaf DG they gave me 100 AED Voucher only to use it again in their store ...image2.jpeg

Is it fare for loyal customers, why i should trust you any more ...

Enough you make me lost money and missed the flight ✈️ and on above, you damaged the surprise for mother ..!

Inspite of that i refused the 100 AED Voucher and now i am requesting for at least the money i spend 480 AED.

The management refused to accept thier mistake and also say that voucher is above what i expect

I will raise it again Sgaraf DG to the consumer right as well as to the concern economic department in country to take the right action and correct the miss up caused by Sharaf DG

This is unprofessional way to deal with loyal customers as welk as it is not accepted at all since it was not my fault at all

All the screenshoots are attached as a proof

Recommended all customers to be careful since i have been screwed because of your poor cystomer service delay in delivery and un estimated faluts from Sharaf DG

I got a call from a person saying that only 100 AED can be given and i refused to accepted.

Think about the customer service, you pushed me to rough by your poor unprofessional service to loyal customers 3 years old

☝️☝️☝️☝️☝️☝️☝️☝️☝️☝️☝️☝️

Simply that was my experience and i need my right fully to be compensated ...!

Sent from i phone

Rezeq Alswafeeri |Tel: + 971-[protected]|

E514AC98-A43B-41C2-9CDC-[protected] DA65B1A9-44DD-4A59-834F-07C1F34A0D3D

On May 25, 2019, at 9:39 AM, [protected]@Sharaf DG wrote:

Hi Rezeq Alswafeeri,

We truly apologize for the inconvenience.

Your order has already been cancelled and the refund of the paid amount will surely be processed on the same card. It usually takes 7-10 working days for the amount to be credited back.

Regards,
Awais
Sharaf DG - Support Team
On Sat, 25 May at 7:39 AM, Rezeq Alswafeeri wrote:
Dear
Good morning
Kindly be informed that I had been contacted from Midriff City Centre Customer service regarding the below issue, I am very happy with her job since she is totally understand the bad experience I had with Shraf DG,
In the meantime I had asked her to double check with management and check how at least I should be compensated as I was advised to be considered as an apologize from Sharaf DG
Then she called me on [protected] Thursday giving me 100 AED as a gift voucher,
Kindly be informed that had already paid 400 AED just to reschedule the flight as well as you have destroyed my surprise since the item should have reached on time since it is a gift
I do not want that voucher from Sharaf DG and I do not want contacted any more
Even I will never deal with Sharaf Dg in the future if I am going to deal by this way
I really so sorry to tell you that there are so many competitors in the market offering at least the same products with much more better customer service than you then why should I bear these silly mistakes
Thank you for your excellence customer service and believe me no more dealing with Sharaf DG
Kindly ensure the refund of the money back to my credit card as soon as possible to end the previous bad poor experience with you
Thanks and regards

From: REZEQ AL SWAFEERI
Sent: Saturday, May 25, 2019 7:38 AM
To: [protected]@sharafdg.com
Cc: HAzem Alswafeeri
Subject: Re: Complain for your poor service...!

Dear
Good morning
Kindly be informed that I had been contacted from Midriff City Centre Customer service regarding the below issue, I am very happy with her job since she is totally understand the bad experience I had with Shraf DG,
In the meantime I had asked her to double check with management and check how at least I should be compensated as I was advised to be considered as an apologize from Sharaf DG
Then she called me on [protected] Thursday giving me 100 AED as a gift voucher,
Kindly be informed that had already paid 400 AED just to reschedule the flight as well as you have destroyed my surprise since the item should have reached on time since it is a gift
I do not want that voucher from Sharaf DG and I do not want contacted any more
Even I will never deal with Sharaf Dg in the future if I am going to deal by this way
I really so sorry to tell you that there are so many competitors in the market offering at least the same products with much more better customer service than you then why should I bear these silly mistakes
Thank you for your excellence customer service and believe me no more dealing with Sharaf DG
Kindly ensure the refund of the money back to my credit card as soon as possible to end the previous bad poor experience with you
Thanks and regards

From: REZEQ AL SWAFEERI
Sent: Tuesday, May 21, 2019 1:37 PM
To: [protected]@sharafdg.com
Cc: HAzem Alswafeeri
Subject: Fw: Complain for your poor service...!

From: REZEQ AL SWAFEERI
Sent: Tuesday, May 21, 2019 10:08 AM
To: [protected]@sharafdg.com
Subject: Re: Complain for your poor service...!

From: REZEQ AL SWAFEERI
Sent: Tuesday, May 21, 2019 9:47 AM
To: [protected]@sharafdg.com
Subject: Complain for your poor service...!

Good morning and Ramadan Kareem to you

kindly be informed that my brother placed an order from Egypt online to be delivered to me in UAE

amount is paid and all is set waiting only the product to be delivered

i got a message on last Tuesday [protected], that item is shipped and expected same day or maximum next day delivery

till today [protected] i have not received even a call although all the details mentioned clearly on the order number : #W1072302.

time is money and i had to send this item as a gift for my mother on a special occasion

i already missed the flight on Wednesday since i had not got the product and also on Thursday where it was supposed to reach Egypt

In the mean time i visited the store of time square and purchased the item and paid cash for it and asked the person to cancel and refund the amount paid from Egypt side to the same credit card number paid with

See how much poor is your follow up and your service customer, no proper follow up no email no calls, nothing

I was forced to go and purchase the product 2 times to save time which you do not understand

i am totally upset and frustrated from he way i had been handled

Where 3-4 times i call the call center and they told that i will get the product on time,

I need a call back soon as possible from your management and i need to be compensated for your poor customer service taking in consideration that i am loyal customer since 4 years and that is the reason i went back to Sharaf Dj store and i bought the item from it although i was screwed and frustrated from your bad customer service

Believe me i am not that type of customer but i am already disappointing if neglected as a customer

it is very east to raise a case online against you with all evidence and recording in Consumer right Department as well as Economic department to get my right, i had missed my flight as well as i missed the occasion to get the gift to Egypt ...!

kindly arrange a call back as soon as possible immediately to resolve this issue

Waiting your immediate action

Thanks and regards

Note : attacked file for the message received regarding shipment and also the message regarding booking the item and travelling to the store to get it collected since i do not trust your customer service

Rezeq Alswafeeri — Senior Service Advisor
Honda Service | Sharjah| Rezeq.[protected]@alfuttaim.ae |Tel: + 971-[protected] | www.honda.ae |

1777072:590905

Sharaf dg
Sharaf dg
Sharaf dg

  • Updated by Rezeq, May 29, 2019

    I hope i get a call back for this genuine complain where it is really look bad

  • Updated by Rezeq, May 29, 2019

    Congratulation Sharaf DG, you are the worst in Dubai Market...!
    The worst customer service ever in Dubai for online shopping electronics

    I prefer to deal with jumbo or Noon where they respect customers more

    I would advise everyone to think thousand times before buying from Sharaf DG since I am sure that you will be screwed once they take you money

    You are lucky if you get the product on time

    You are lucky if refund is done to you your account

    You are lucky if they answer your call with their poor customer service.

    You are lucky if you get what you paid for

    They are very poor in customer service

    They do not deserve to be in Dubai

    They are so poor in all areas

    Imagine ordering a product and you did not get any update

    Believe me so many competitors are much better than Sharaf DG

    Congratulation Sharaf DG, you are the worst in Dubai Market...!

Re
May 29, 2019

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