Sharaf DG
reviews and complaints

hi i buy microsoft student and home account which perice is 449aed an i buy also there from basic annual perice which perice is 99 aed to assist me about my software' and maintenance so he install microsoft and the guy of coustmer service make account for me of outlook and he creats the password of id also but after installation the account is not opening due to incoorect password so he reset also but still not open and they also communicate also microsoft but they said there is problem in account software is already installed in my laptop it's already two months my microsoft is not working and now im fed up all this thing beacuse its almost 2 month icant use my laptop due to of basic work microsoft office and now when i refund from them they said they need to talk with his superior or manager but still not confirm they will remburse my money or no really its my worst experience in my whole life they are playing with me i told them if you cant remburse my money still give me two microsoft 365 for two year and still waiting from there side don't know how much time it will take or they remburse my money or no

I ORDERED 2 ITEMS LAST AUGUST 8 2019 THAT WAS GOING TO DELIVER IN 2- 5 BUSINESS DAYS..BUT UNTIL THIS DAY AUGUST 20 2019..THE ITEMS THAT I ORDER IS NOT YET CAME. AND THE DELIVERY TIME OF IT.."It takes 2 - 5 business days to deliver the order within UAE. In case of items such as refrigerators, Television of size 40" and above, Washing machines and other major appliances, which are delivered by the supplier, the delivery happens within 5-7 business days."

I have bought a Samsung TV at Dubai Mall on the 17th Aug 2019 and there are a few misinformation was given towards me during the purchase.

1. I was asked to be a member of Sharaf DG and was not told that the free JBL headset is not included in the member price until I did my purchase.

2. I told the salesman I need the TV delivered before 4pm. And I was reassured that it will be delivered before that time.

3. I called the call centre at 3:54pm and was told that there is no specific time for delivery and they will call me an hour before the delivery.

4. I called them again, and I was given the driver contact number, I called them and guess what? They can deliver at 8pm.

I am truly disappointed with the misinformation as it has been used to convince me to purchase the TV.

I hope that Sharaf DG can guide the salesman to be straight forward in passing information to the customers next time.

I cannot be sitting at home the whole day waiting for this as I have so much more important things to do.

I have purchase a new iPhone from Sharaf DG website, and I try to activate esim, but I cannot, I went back to Sharaf DG and the check my device and they told us resellers activation lock has been activated please return the device, i return the device to same store next day morning and I'm waiting for two weeks, no updates from them, I paid full amount.
Dear We acknowledge the receipt of your job under Reference Ticket # 2029499 For further details, you can contact 800-344357 or write us on support@Sharafdg.com. Regards, Customer Care, Sharaf DG.

I purchased this air-conditioner on 03.07.2019 from sharaf dg deira city center branch for AED 1898 including installation.
But the people who came to my flat for installation was not from sharaf dg or frigdaire. The people you arranged for installation was some outsourced company. Iam attaching the bill and delivery note for reference.
Now there is water leakage from both compressor and split ac. They havnt fixed the ac properly and there attitude was very bad. Now water is leaking to another flat and they are complaining to me.
Iam totally unsatisfied with the installation. I complained the customer care of sharaf dg they said it will take 2 or 3 working days for the technician to come. But i cant wait for more as it is to be sorted out on urgent basis. My ticket no is 2042413.
Kindly requesting you to sort it out for me on urgent basis orelse i will need to go for legal help.

Thanks & Regards

Hishaam

I buy the oppo smartphone f7 from sharaf dg deira city centre on aug 2018..till march it is perfectly ok. Then it started draining the battery. Shows the battery voltage is high.please replace the battery..then it alao started automatic on and off the battery drains. When iam calling some one, the other person cant hear anything. Some times beep sound came from the phone also..june 2019 i gave the phone for fixing the problems to sharaf dg deira city center
. They returned this phone without fixing any of the problems and took 85 dhs from me also..now again i gave the phone for the service with same problems..it is 10 days over.
They didn't give any information about my phone

On July 05 my daughter
bought from your Dubai
Mall an Apple IPhone XS
Max at AED 4499 and paid
By American Express.
They found out that if they
pay by MasterCard then they
have a chance to win a prize.
So they paid by HSBC Mastercard
and asked your cashier to refund
the American Express which they did.
Since that date and until today no refund
was credited to my American Express.
I went to Dubai Mall showed your Customer
Care the Amex statement and they
Promised to check with the Head Office.
The Head Office gave me a number of my
Claim : 1995551and they promised to refund
me the amount through Amex.
Until today no refund has been made
and whenever I check with your Call Centre
they promise that someone will be calling me
back but nobody did.
I am very disappointed from your staff
attitude and their unfulfilled promises.
Please look into the case seriously and
arrange to refund me the amount of
AED 4499 through Amex as promised.

Due to the delay of action to this matter, my daughter followed up once again with the following email and yet no response.

To whomever this may concern,

I am the daughter my father is referring to in his email below. He has been
requesting his refund for almost a month now and he has not
received it yet. This matter is the fault of your staff because they
refunded me and took the iPhone I had purchased at the cashier
desk and made a me a refund. My father has been good to you
during this follow up, however, I have lost my patience. Therefore,
if my father doesn't hear back from you within the next 24 HOURS
with a refund status confirmation, rest assured that I will be filing a
lawsuit against Sharaf DG and dragging your name, your customer
service and your refund fraud in the UAE newspapers and social media.

This is where we stand if no reply or action is done in the next 24hrs on the following email address: [protected]@yahoo.com

Johnny Fattaleh

Good day

Kindly note that I used to be a loyal customer to sharaf DG, you can check my records there; I bought Franke built in hood on 29/07/2019, paid EGP 150 for delivery Service added to EGP 10 k the appliance price, agreed on the same day to Receive the delivery on 31/07/2019, considering that i've called them today to assure the delivery as it will be in a different place than the one i'm currently staying at, i've waited for their answer to handle that issue for 6 hours n finally calling me at 6 pm telling me that Aramex system is down they can't deliver anything today, they wasted my time n efforts for a whole day, i'm totally disappointed as I was chasing them through phone the whole day. Finally at the end of the day simply telling me that they will deliever it tomorrow, I told them i'll cancel the purchase transaction n i'll not be dealing with them anymore.
I need an immediate action to be taken towards their arrogance n ignorance.
Regards
May

Hi Team,

Hope atleast here someone will help me.

I bought clever dog camera from Times square it worked well for few days, suddenly it stopped working i went to times square they said we cant help you but after requesting them inspite of unit on warranty they agreed kept the camera with them called me after 3 4 days and said camera is ready, when i come home there is the same problem and again they are asking me to come to times square and speak with customer service.
I dont understand if the product is not fixed why did they tell me its working.
They only write complaints no action is being taken.

So I placed an order for a phone and few other products, checked with chat support how quickly they can delivery and they said 2-5 working days max. I bought the stuff using my ENBD credit card converting it to 18month installment, I was charged AED250 additional for that. Now when I call back to customer care asking for status they say they are not at all sure when the order can be delivered. What kind of service is this? I asked for cancellation now and they said they wont be refunding the processing fee of AED 250 and what ever remaining will be done after 10-12 working days, this is entirely the retailers fault. If you dont have the product with you.Why do you sell it online? Also Sharaf DG works with third party suppliers unlike Jumbo or other retail stores, so now I am concerned about the quality as well.

i place the order on 16th of July and today is 24th July. still i didn't receive my order when i check with sharaf dg. they are said it is under process. normally they are given delivery 2 to 5 working days it means when you place the order they will not count that day, after that for online order also Friday, Saturday not countable, after that when you ask about your product from costumer service they will never give you proper answer.
i am asking to them from the day 2 to till now what about my product the will not give me proper answer, always they are saying it is under process.
finally i cancelled my order for the cancellation process the will take 7 to 10 working days to get back my money.
to get the product we have to wait for 8 to 11 working days, and if we cancel the order still we have to wait 7 to 10 working days to get back our money if money paid by card.

so it is my suggestion to all do not pay by card.always make cash on delivery and if you have patience then only you can go with online shopping with sharf dg.

I have bought a Lenovo (Yoga) laptop from Sharaf DJ 3 months ago. It broke down last month, took it to technical team, they have fixed it under the warranty and said that was a software issue. Made sure with the technical expert that is 100% fixed and no other issue was there.
Now, I have traveled to work abroad at the clients office. The laptop suddenly gave me a blue screen and stopped working !
It's honestly embarrassing and Sharaf DJ is extremely not reliable because now that we have an issue twice in a row...it's obviously a device issue !

Hi there,

I bought a laptop from DCC mall, dubai on 2nd July. The laptop was Asus Scar Strix 17'' gaming laptop.

the details are as follows:

Till Code: D10
Cashier: 01496
Ref No: DID0110020719055
VAT TRN No: [protected]
Customer name: Joemon varghese
Contact no : [protected]
Location of customer : India

The issue I am facing is that my laptop is not working and the ASUS service center here says that the seller did not update the warranty in the system used in Dubai. So please help me in uploading the details to whatsoever ASUS network asap. I haven been running to the service center since so many days and still I am not able to do anything on the same. the real problem is that my laptop is in a state of continuous restart..and it just shows the blue screen and restarts again..so even though my laptop is brand new, I haven't used it for a single day.

Secondly the service center here says that they cant find the extended warranty on my laptop. Infact i had paid AED 850 for an additional year (making it 2 years warranty). So these guys are saying that the ASUS guys have still not yet updated their systems

So i am really stuck here and have no idea ...please help me out. Could you please convey this message to the ASUS representatives at the DCC mall to please update all the detail so that I can repair my laptop...

this is so bad that a customer buys a brand new product and he is facing these kind of issues...

i bought a product which has not yet been delivered more than 5 days now in spite they claim 3 days delivery.
when i was chatting online with them noone had a clue on what is my order status.
when i called them, they have told me they do not know and they said will transfer you pls wait..and after they just hang up...
Totally unprefesional and unreliable.
Do yourself a favour and avoid SHARAF DG!

Please refer, my online oder details of the purchase of HP laptop made with Sharafdg.

Online order no #W1094353 dated 05 Jul 2019

TAX INVOICE Details
VAT TRN No. [protected]
Ref.No. OIER211160719014
Date Tue, Jul 16, 2019

Customer Details
KESAVAMURTHI KUPPUSWAMY
[protected]
[protected]@gmail.com
Al Bahia Address 1: Villa No 24 Breej Street Old Al Bahia

Product Qty 1
HP 14CE0010 5SV66EA i7/8/1T/4/14/PGLD
Harman Kardon ONYX S5 Prtble BTSpkr BLK
(Bundle offer)

📦 Immediate Delivery
Express Delivery charges 11.00
AED 3, 010.00

Inclusive of VAT @ 144.00

This order was promised to be delivered within 05 working days but when i enquired after 10 day the store said the product was unavailable. Although they said that they were trying to get the product but there was no assurance of the time it would takw which is very unethical and unprofessional.

Regarding order number #W1091903

yet iv not receive nothing but frustration

Your service agents promised me sevaral times that they will call back.but they never called back

And in the other hand tomorrow morning im leaving the country..and as you guys have mentioned and described in your site i should receive my stuff by 4th of july.Its not about money...its about service and time..you lie to your customers and cheat on them.

I will post each and everything on social media, date of purchasing, waiting time, and the inconvenience that your company brings to my lap evan after praying. Evan i have call recordings for calling your customer service guys...i will post them all over again and again ...i know its bad for your brand name...but what about money and time i spend ...at least someone else can save there money from this kind of frauds

Hi,

On Saturday we booked a Window AC and for delivery asked when it can be delivered.
On know the time period and dates we requested that to be in Morning hours - and the sales staff wrote in DRF Form "FIRST DELIVERY" and date is not important.

On Sunday 10:15, when i was sleeping in bed i was woke up by a call and told that they want to deliver the Ac.
I was stunned that so late and waking person so late keeping in mind its weekdays they want to deliver- so late at night.
The person who called was Amjad. On asking him when its clearly mentioned to be delivered in morning why he wakes a customer from sleep so late at night and he says this the only time he can deliver.
He was least bothered ( Amjad ) and says I can complaint to anyone and he doesnt care about it.
Wow..so the staff knows that no action would be taken against him and he is so confident and challenging it.
Kindly note I am Central Ops Mgr for GCC in Sun & Sand Sports and also one of the Dept directly reports to me is Customer Service and if this kind of attitude we hear from our delivery staff ( Fitness delivery ) we would take strict action including warning letters so that its not repeated.
First as a courtesy before a delivery we expect a call in the morning telling the approx time but none came.
Directly at 10:15 PM I am waken up to tell they are coming for installation and the Amjad ( sorry cant tell him MR. ) was impudent in his talks with a no caring attitude.
instead being apologist he was in a no care attitude.
We know how Retail sector is going through a tough time and if such kind of person works how it would adversely affect your business you should be aware.
Best Regds,
Amit Chatterjee
[protected]
[protected]@sunandsandsports.com

Hi I bought a Mobile IBRIT Mobile from Sharjah City Centre branch on 27-09-18.
I used mobile one day only and next day I went vacation.in try to recharge the mobile it's not recharged. Completely Switch off. So after came from vacation I went back to service dep. in same branch. They send to JUMBO service warranty and call back after a week. but I went checked no power on same problem was in the mobile. so I went branch in-charge but he said we will send for service again. after two weeks I got it back. So its work for one month only. again same problem its like 4th or 5th term exactly I don't remember.
This is my honest question is now again same problem. what shall I do now.
The branch in-charge said he can do for repair only till warranty. I feel there is no logic to say like that. almost for last one the mobile used only very less timing.
I believe you can reply me the correct solution for to end of the story with this mobile. I never had experience in my whole life.
Thanks for your understanding.
I attach my invoice copy details below for your reference. I hope my service history you can find in your system.
Best Regards,
Najmudeen
Mob.#[protected]

---------- Forwarded message ---------
From: Sharaf DG
Date: Thu, Sep 27, 2018 at 10:43 PM
Subject: Invoice | Thanks for shopping with us.
To:

SHARJAH CITY CENTER
TAX INVOICE
VAT TRN No. [protected]
Ref.No. SISJ103270918044
Date Thu, Sep 27, 2018
Terminal SJ03
Cashier [protected]
Customer Details
haja
[protected]
najmudeen.[protected]@gmail.com
shj
Product
Qty
Unit
Price
Amount (AED)
[protected]
Vsun VF100 DS CHW

📦 Immediate Delivery

Serial No.: [protected]

1

72.00

72.00

[protected]
Ibrit I5 II551 4G 2Sim Phone 16GB Grey

📦 Immediate Delivery

Serial No.: [protected]

1

PROMO

[protected]
Instant Redemption A 50AED

📦 Immediate Delivery

1

PROMO

AED 491.00

Inclusive of VAT @ 23.00

Payments

GVA
50.00

Visa
441.00

Paid
AED 491.00

Thank you for shopping with us.

Shop online at www.sharafdg.com for exciting deals!

Sharaf DG L.L.C.
P.O.Box 31064, Dubai.

support@sharafdg.com | 800-DGHELP
We respect your privacy, you can read our privacy policy
to understand how we use your data.

It is been 4 days I ordered Xbox fortnite edition from this guys.

But called to ask about it they said it is out of stock. so I had to change it to another game, as the customer care confirmed that another model is available, still, I haven't received any update as they say it is still under process. I am not able to understand how long does it take to confirm and resolve the issue. These guys are just the worst so far, Above all the customer care are worse. who speak rudely as they can't solve the issue.

I have purchased apple smart watch, airpods and wd hard drive from Sharaf DG last month totalling AED 2493. I opted flexi pay services for 18 months payment and they charged me processing fees of AED 236 totalling my bill to be AED 2729.

When I contacted my credit card bank I found out that Sharaf DG have charged AED 2729 and not converted the amount into flexi pay.

I have made a complain and they are misleading me and not replying - I get email from some customer executive that my bank says i have no retail balance which is false as my banks confirmed that i have enough balance, second thing they did after multiple followup is that they said they will now convert aed 2624 to flexi pay, I have no idea where amount 2624 is coming up as they charge me 2729 and were suppose to convert 2729. Customer service is not replying and I feel disgusted and cheated by the service. I am a DG member too and shopped atleast more than AED10k from sharaf Dg.

They have the worst service. I will from now go to other shops and never to sharaf Dg.

They are not able to solve the problem. Their Finance team is misleading and cheating.