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2.8 394 Reviews

Sharaf DG Complaints Summary

168 Resolved
224 Unresolved
Our verdict: Dealing with Sharaf DG, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Sharaf DG reviews & complaints 394

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9:30 am EDT

Sharaf DG delivery of purchased item

We purchased a Super General A/C 1.5 ton which was to be delivered on Sunday 20th October. No delivery has taken place after numerous follow ups with the driver?delivery personnel. I am now on the phone with Customer Service (feedback toll free number.) waiting for assistance and information. This is not acceptable that we do not get the delivery today.
Invoice no. SIMO131171019048
Mobile [protected]
Bought by Ruth Swamy

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6:49 am EDT
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Sharaf DG I phone 7 32gb

I Bought a i phone 7 32gb from sharaf dg abu dhabi mall on 06/10/2019 and i have returned phone on 13/10/2019 in mushrif mall store becuase of phone getting heat as normal use. its been 1 week now, as per execute, manufacture didnt approve for the unit change. i dont want repaired phone anyway . i need a new device else refund

iam attaching complaint register ticket copy along with .
sharaf dg [protected]

farshad k
[protected]
[protected]@gmail.com

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10:47 am EDT
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Sharaf DG late delivery and cancellation the order

i ordered portable Ac unit, supposed to deliver in 5 working days and not deliver
even after 8days.
i cancelled the order and ask for refund and it is being three weeks and refund not come.
only customer service says checking checking and checking...

this is very bad experience and not recommending to buy anything.
after sales service very BAD..

Check with JUMBO...

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3:00 am EDT
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Sharaf DG changing my phone on dg shield

Dear sharaf dg,

Im trying to call customer care number like 100 time but the number not working then I try to call 80008007 also no one answer me.
I want a solution to now what happen with my phone.
This totally not accepted when company like sharafdg doing like that with customer.
Im looking forward from your company as soon as possible.

Yusuf hajjaj
Phone number:[protected]
Ticket id: 165952

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6:26 am EDT
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Sharaf DG service complaint

I have purchased a tab from ur burjman centre and due to some problem I gave it for servicing at the same center in 20.09.19. It was informed to me that it will take Max 10-15 days. However I am yet to get my tab back. It's my son, s school tab and it is very difficult for him to attend the classes without tab. Please provide me my device urgently by looking into it personally.
Regards
Rupesh Sankhla
MO No [protected]

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1:33 am EDT
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Sharaf DG delivery time after buying a product

I bought a new TV 7 days ago, I was told it was going to be delivered within 5-7 days, but now I received an update that it'll be delivered after 2 more weeks (because it's out of stuck). So they're trying to secure as many purchases as they can by selling products which are out of stuck, and then best of luck chasing them for the delivery! At least they shouldn't claim the product is in-stock when it's not. So unprofessional and pathetic company. I'll never buy anything from there again.

I'm going to cancel this purchase and go buy it from somewhere else. I hope the purchase cancellation process will go smoothly (but I doubt)

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6:22 am EDT
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Sharaf DG customer service

I purchased 2 Fossil Smartwatches online through Sharaf DG in May and my troubles started then. Both were purchased to be gifted and upon seeing delivery within 5-7 Business days on the site.

Product Delivery - Even after 7 days i did not receive any confirmation email on the shipping or delivery dates. I Kept following up with them through their customer care number as well chatted with them online regarding the same. No News or updates ; all they could tell me was somebody from concerned department will get in touch with me. Finally after about 10 or so days i get a call from the customer care department telling me one watch was not in stock and if i could confirm another model for them via email. This was done the same day and after that it still took them about another 2 weeks to deliver the products by which time my idea of gifting these watches couldn't be done.

Product - Once it was delivered i realized that the watch which they replaced since the original requested one was not available was a piece that was probably used as display piece before since it already data configured on the phone.

Since the phone appeared to be in new condition despite the configured data i went ahead and gifted it.

After 2 months of using the watch, the back panel of the watch came undone. We could see some sort of sticky substance around the panel ( almost like glue). We immediately took the watch to the nearest store and handed it over to the customer care person, who without even looking at the problem said the watch was thrown down and it will not be covered in warranty. I was obviously surprised that this man had such great powers of deduction that even without looking at the product(On which there no scratches at all) he decides that it was thrown down.

Anyways the watch was accepted by them, and warranty was issued and i was told that i will get it back within 10-15 days. This happened on 31st August 2019. Today is the 3rd of October and i have not received any calls from Sharaf DG.

I chatted with them online 2 weeks back, they promised i will get a call within 24 hours... no call. My husband called them on the customer care number given last week and he was informed that they will escalate that issue and get back to him in 24 hours.. till now nothing.

I really have no idea why such a reputed company is so shabby in its customer service and response levels. We have asked them for a full refund as they haven't even had the decency to contact us even after a month.

As a consumer i believe UAE consumer protection laws covers our rights to at least have a proper communication channel in place.

The irony is that we have no complaints with the other watch (same model) that was purchased at the same time.

Sharaf DG absolutely does not care to keep contact after sales/during delivery/post sales service. No courtesy to even update the customer on the status . Its amazing how every customer care executive you speak to has only one thing to say... " Im not from the concerned department, i will escalate the issue to the team and somebody will contact you in 24 hours"

Sharaf DG will definitely loose customers if this the way they treat them. Me and my immediately family of 23 people for one will definitely not buy anything else from them no matter what deals they bring out.

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7:21 am EDT
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Sharaf DG bosch dishwasher

Bosch Dishwasher under warranty stopped working and was attended by service agent 25 days ago. Sharaf DG team does not update with any information. Have called 3-4 times to follow up with the last call made 6 days ago where I was informed that everything has been approved from the insurance company to fix my Dishwasher and that someone will attend within a day. No news since. Reference ticket: 2129823. This is horrible when you have paid for extended warranty. Will stop purchasing anything from Sharaf DG stores.

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Update by Ajith29
Sep 29, 2019 4:56 am EDT

Ticket number in my complaint is more than everything you need. Kindly check details in your system and ask someone to call me. If am still waiting to hear back and if not will be taking it up with the senior most management.

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12:29 pm EDT
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Sharaf DG sony hts500rf 5.1 soundbar

purchased the product on 14th sept 2019.i was informed that it will work with any tv model.at home i connected the sounbar to my LG tv's HDMI(ARC) input but no sound output.i took sounbar to showroom and they tried with latest lg tv but still same result..no sound output.i requested them to upgrade the system which have more hdmi input and i was ready to pay extra money.but they told they will deduct 15%amount of invoice value that is unfair as i got wrong information.also i returned the sounbar before 7 days with original packing.i asked them to refund the amount and they returned the money with 15 % deduction which is wrong as it is not my fault.pls look in to matter and reply back...thanks..[protected]@yahoo.com

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Update by manoharsajnani
Sep 21, 2019 5:36 am EDT

again i send invoice copy as requested

Update by manoharsajnani
Sep 21, 2019 5:22 am EDT

invoice already attached with the complain.pls let me know if u want again

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3:14 pm EDT
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Sharaf DG samsung galaxy s9

I purchased Samsung Galaxy S9 one year before from sharaf dg time square. When I was buying this mobile .sales person insist me to buy extended warranty for 309.90dhs .at that time he told i will get many benefits in that . Like .any thing happened to my mobile they going to change it with new .Either its crash under car or fall in to wc .they going to exchange for me with new mobile . Last day. By accidentally it fallen in to sea while I'm was fishing. After 3, 4 hours of hard effort we found it . When I try to power it on.. it was not working. After that I took it to sharaf dg store at same place from where I bought this mobile. I ask for repair it under warranty .they told it's not covered on warranty. They told me to speak with costumer care. I went there and I explained them everything .while I was buying this mobile one of your salesperson has told me many benefits .that you are going to exchange. They surprised me .they told .this warranty is not covered for accidental damage. They told its covers only manufacturing fault only . I am asking from sharaf dg .if this warranty is not covered in extended warranty. Then why your salesperson lie to me at that time .when I was buying this mobile. I want tell all .please don't go to buy like these warranties. It's like waste of your money.

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7:16 am EDT
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Sharaf DG dishwasher and washer dryer

I bought both appliances at Sharaf DG in ibn battuta mall. Before the paying the AED3000 I stated the installation was to be at 7pm fir both appliances. Sept 15 for washing machine and sept 17 for dishwasher. The delivery person called me directly and stated no installations after 5pm. Customer also states this. I am not available at the apartment until 7pm; this is the time I bought fir the delivery and installation.

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3:41 pm EDT
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Sharaf DG customer service

When I purchased a laptop from you it was meant as a students laptop so it is not supposed to be away from the student as he always needs it, after 6 months from purchasing the laptop the charger wasn't working anymore and they told me it needed 15 days which isn't acceptable as I said it's a students laptop how is he going to use the laptop without the charger for 2 weeks so I had to purchase a new charger for 500 dhs so the student can use the laptop for his studies and tests even when I purchased 3 years warranty with the laptop which was expensive and not REASONABLY PRICED, and not only that after 2 days of giving the charger that wasn't working they told me I needed to give the laptop also and they didn't even specify the reason in a clear way and then I got very angry and made a problem that I can't give the laptop because of students study so after that they said it's ok we don't need the laptop anymore, but I didn't know why they needed it from the beginning.
So for that reason I don't recommend anyone to buy from sharaf dg. I was going to preorder the iPhone 11 Pro Max from you but I remembered this problem and went to Emax instead.
Thank you very much

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9:48 am EDT
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Sharaf DG mobile phone warranty

I bought two mobiles from Deira city centre branch, samsung S10 and S10plus, I even opened a loyalty account, Paid for the product and walked away without noticing that they charged me for the extended warranty without my knowledge, after a week I seen my statment and curiosity made me check my bill and that's when I found out I have been cheated,
I would like to get my refund of both phones extended warranty,
Please get back to me how will I get my refund, If I have to go to customer rights and place a complain I'll do it,

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4:50 am EDT
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Sharaf DG siemens washing machine

I bought a Simens washing machine on 18th of August 2019
With 3 years extended warranty
Then the product that i received was damaged
So they replaced it and i received the new one on the following day
Then after 10 days the new washing machine door lock was damaged
How come a new washing machine door get damaged after 10 days
That's why i requested to change the Siemens brand with any other brand because simply i lost credibility in Simens brand and this is totally unacceptable
And i have been contacting sharaf DG since 5 days and nothing happened

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Update by Mina Nagib
Sep 11, 2019 4:29 am EDT

I am calling every day twice per day
With no actions at all

Update by Mina Nagib
Sep 11, 2019 4:28 am EDT

Why it is taking all this time
It has been nore than 10 days now
With no updates
It is really frustrating

Update by Mina Nagib
Sep 08, 2019 10:30 am EDT

I am calling daily and sent multiple requests
But the case still pending
I already sent an email now on support@sharafdg.com

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3:08 pm EDT
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Sharaf DG philips beard shaver

I have made an advance payment and purchased an Phillips beard shaver from sharaf dg dalma mall Abu Dhabi on 6th Sept 2019 at 3:58pm.
As per the sharaf dg delivery policy, the product is to be made available for collection within 24hrs.
I visited the store on 7th Sept 2019 at 8:15pm and I was made to wait for 30mins.
The group store head of dalma mall Mr. Jay Azagra, did not attend to our queries in a professional manner and was making illogical resoning where as the bill itself states the obvious actions to be taken when u can't deliver the product in time.
I have had a very bad experience dealing with this gentleman.
Rest assured this would be the last time I will be shopping from sharaf dg.

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3:01 am EDT

Sharaf DG online purchase - not delivered

Online order: W1119103
Never received and it shows as delivered. I called SharafDG customer services 5 times, made 2 complaints, called delivery company 2 times.
Still nothing happened, no one did any follow up although all the customer services agent said someone will call ..
This is the first time I experienced such a bad service!
Please get me an answer to know what I need to do? And will I ever receive the goods ordered?

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1:54 am EDT

Sharaf DG I can't make exchange or refund on damaged item

I bought IPhone XS on 25 of AUG 2019, on 4 of September on screen of my IPhone appeared mark like fluid inside screen, it did not fall down and there is no any single scratch on it. In customer service said that they can not make exchange because 10 day after purchase (I have 14 dais as per UAE law on damage items). This item has manufacture damage as it never fall down and fluid mark appear on screen. Anyway in customer service take my phone for repairing and they did not give me any other phone for replacement, so I don"t have any phone and I don't have any connection with world, it is very uncomfortable and unprofessional from Sharaf DG side, this is worst customer service I have ever experienced in UAE. To sum up: I want to have an exchange, or to make refund at all as I have 14 dais from day of purchase.

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7:27 am EDT
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Sharaf DG beats x wireless headset not working

Hi i bought these headphones from sharaf dg dubai mall,
Beats MLYG2SO/AX WLS Earphone BLU -
Serial No.: SFTRTF0GUH18X
Having
Ref.No.SIDM106250819010DateSun, Aug 25, 2019

Are not working i bought them and i tried but they r not charging and not switching on

Now i am in pakistan what should i do?
Shall i send it back to sharaf dg dubai?
Plz advice

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4:29 am EDT
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Sharaf DG Shipment is lost from aramex

we has been sent courier to Dubai month of 26/08/2018. and tracker no.[protected] but still shipment is not yet receive to Consignee. we had complain to Aramex office his name his Hemangshu we asked him where is the Shipment? but no revert from him. the value of the Shipment is 8800 OMR. we Attached files of the shipment detail & follow up mails. we had visited to Aramex office we meet him but still no tracking for the Shipment. please revert my Shipment Back or Money back. this is my Account Detail is 131776

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3:19 pm EDT
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Sharaf DG purchase of epson l4150 printer

On Friday 23rd August 2019, I purchased an Epson L4150 printer from your store in Dubai Mall. At the time of purchase, I SPECIFICALLY stated to the salesman in the ‘Printer Section' that I was only looking for a printer which had AIRPRINT capability. As such, the salesman directed me to purchase the newly released (his words) EPSON L4150 EcoTank Printer, whilst ASSURING me that the printer was fully AIRPRINT enabled. I double checked by stating that it did not have AIRPRINT on the box, to which he ASSURED me that the new release Epson Printers were now ALL AIRPRINT enabled.

I have this evening (Saturday 24th August 2019), spent some 2 hours setting up and trying to troubleshoot the AIRPRINT capability, only to discover from both Apple and Epson that this model isn't AIRPRINT enabled.

What part of AIRPRINT ENABLED didn't the Sharaf DG salesman not understand? My ONLY prerequisite was that the printer be AIRPRINT enabled, only to be sold a printer that wasn't!?!?

I will be returning the item immediately to Sharaf DG and ensure that the company addresses the issue with the useless salesman. I'm so disappointed that I will NEVER purchase an item from Sharaf DG again ! Their incompetent salesman is to blame for this.

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Sharaf DG In-depth Review

Overview: Sharaf DG is a leading electronics retailer that offers a wide range of products to its target audience. With a rich history and background, the company has established a strong presence in the market.

Product Range: Sharaf DG offers a comprehensive range of products, including electronics, appliances, gadgets, and more. The website categorizes products into various subcategories, making it easy for users to find what they are looking for. The quality and variety of brands offered are impressive, catering to different customer preferences. Additionally, the pricing of products is affordable, ensuring value for money.

Website Design and User Experience: The website's layout, design, and navigation are user-friendly, providing a seamless browsing experience. Finding products and relevant information is effortless, thanks to the intuitive interface. The website is also responsive and compatible across different devices, allowing users to shop conveniently from their preferred device. User-friendly features and search functionality further enhance the overall user experience.

Customer Service: Sharaf DG excels in customer service, with multiple channels available for support, including phone, email, and live chat. The customer support team is highly responsive and efficient in resolving queries and issues. The return and refund policies are customer-friendly, ensuring a hassle-free experience. Overall, customers are highly satisfied with the level of service provided.

Delivery and Shipping: Sharaf DG ensures speedy and reliable product delivery. The packaging and handling of products are done with utmost care, ensuring that they reach customers in perfect condition. The website offers various shipping options, and the charges are reasonable. Customers can easily track their orders and receive timely updates on the delivery status.

Customer Reviews and Ratings: Customer reviews and ratings on the website and other platforms reflect high levels of satisfaction. The overall sentiment towards Sharaf DG is positive, with customers praising the quality of products and the excellent service provided. While there may be some negative feedback, it is outweighed by the positive experiences shared by customers.

Promotions and Discounts: Sharaf DG offers attractive ongoing promotions, deals, and discounts to its customers. The frequency of offers is commendable, providing customers with ample opportunities to save money. The terms and conditions of the promotions are transparent and clear, ensuring customers can make informed decisions. The value for money and savings potential for customers is significant.

Warranty and After-Sales Support: Sharaf DG provides product warranties for added peace of mind. Accessing after-sales support is easy, and customers appreciate the timeliness and effectiveness of repairs and replacements. The overall customer experience with warranty claims is positive, further enhancing the trust and confidence in the brand.

Social Responsibility and Sustainability: Sharaf DG demonstrates a strong commitment to social and environmental causes. The company actively engages in initiatives and partnerships related to sustainability, contributing to a better future. Transparency in the supply chain and ethical practices further highlight the brand's dedication to social responsibility.

Overall Rating and Conclusion: Sharaf DG is a reliable and customer-centric electronics retailer that offers a wide range of quality products at affordable prices. With a user-friendly website, excellent customer service, and efficient delivery, the overall experience is highly satisfactory. The ongoing promotions and attractive discounts add value for customers. Sharaf DG's commitment to social responsibility and sustainability is commendable. Based on the above aspects, Sharaf DG receives a high rating. Potential customers are recommended to explore the website and take advantage of the offerings. While there is always room for improvement, Sharaf DG's strengths outweigh any areas that may require enhancement.

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Phone numbers

800 344 357 8000 8007 More phone numbers

Website

www.sharafdg.com

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