The complaint has been investigated and
resolved to the customer's satisfactionResolved SexyDepot.com — defective merchandise - stay away from this company!
resolved to the customer's satisfaction
This company sent me (2) two separate orders even though they were both ordered on the same day and under the same order #. I had to track the order down since according to my records, I placed the order on November 10th and they did not ship until November 17th. I received a very unprofessional e-mail stating that their records showed something entirely different and referred my back to their web site to read the shipping guidelines. The 2nd package arrived on November 30, 2007, which is the same day that I sent them the e-mail stating that I needed a RMA #. (Return Merchandise Authorization.)
I received one of the packages on November 20th. I opened it late that day only to find that the one item out of three was damaged a broken plastic fastener. In fact,all items were made with the plastic fasteners. That week was Thanksgiving. I also spent a week at the hospital with my father-in-law. I then sent them an e-mail asking for a RMA # which their site stated that I needed in order to send any merchandise back. I sent that e-mail on November 29th. Below is the response that I received from them.
Also note that, any defective item must be reported within 2 days of receiving the item.
Per UPS, the item was received on November 21st and your email to mention the defective item was dated November 29th, it at least 7 to 8 days past due. We can't replace the item if kept more that 2 days after receipt of the item.
They also provided me with a link in order to receive the RMA#, but only an e-mail box pops up which I used asking for such a number. It is interesting to point out here; that the 24/7 Customer Service link is broken in order to speak to someone via phone.
It is quite apparent that they never have any intention of receiving any merchandise back and will keep you chasing your tail. I sent my last e-mail on December 3, 2007 stating that I will be contesting this through the credit card company. This was part of my Christmas present/s, which means that it would have been a month before opening the package OR notifying them that the product was defective. I thought that it was important for those men who wanted to order something nice for their wives concerning lingerie, STAY AWAY from this company!