Serenata Flowers
reviews and complaints

I am totally disgusted! My husband had a cheese and olive hamper from SA through Serenata and the olives were leaking so badly...oil everywhere. On inspection both sides of the security tape were undone/torn and had obviously been tampered with and the jar opened up.
This is a health and safety issue and I would like recompense and an explanation. I wouldn't dare consume the olives!
The photos enclosed show exactly what the jar looked like on delivery...I have pulled out the tags out to show how it was tampered with. This could not have happened on route.

My colleagues from work sent flowers and I didn't get them. They said they left them on the portch. I don't a porch. I have s secure door. My colleague Chris Anderson ordered them and I didn't get them. I think this is bad as my work colleagues care and wanted to send me flowers as am off sick. I live in a flat Chris contacted the company and they give no resolution.

Can you please help us

Thanks

Anne

Firstly I was charged £59 for an order of £29. Obviously I wrote to the company via the site. This was a week or so after mother's day.
Needless to say i've had neither reply nor refund.
I then ordered another £29 bouquet for a client. This being the case I actually saw the flowers. I can provide photo evidence.
Absolutely pathetic for the price and roses dying after a couple of days. Shameful.
Will somebody from this sham of a company now respond? I expect compensation and a refund because i've actually been. Quite a good customer up to this.
Let's see shall we?
I will now contact my bank to deal with this appalling situation. Never again either.

My daughter who lives in Dubai ordered flowers from yourself for mother's day the flowers you sent where very few and what flowers I got some was already dead and the others where dead and he Day after. I took a photo and sent it to my daughter she was disgusted. We have used you shop quite a few times and never had a complaint before the address is 8bridle court St. Helens Wa95as could you sort it out please

Hi my name is mrs Ruby Rundell my sons name is lewis Rundell I was recently diagnosed with a brain tumour with 6 months to live so this would have been the last mother's day with my son which I wanted to b a memorable one, the flowers were appalling I was devastated for my son 4 carnations arrived with a wooden stick through the middle of it and the box they came in was so badly bashed my son paid £25 for 4 coronations I. Could have bought them from Asda for £1.99 I have since contacted Serenta flowers 20 times I have asked for a refund but there not giving it to my son they want to send the same flowers again I am livid

Flowers delivered on13-3-2018 by dpd
To KA7 4SF, delivery no.1550 [protected]
Flower quality not up to standard, 3 roses were not fresh and turning brown, 5fressia were too far opened, 3 gerbia were drooping, oasis was virtually dry.
The bouquet appears to have been made up with poor quality flowers, not up to usual standard.
A refund or replacement would be preferred resolution.

Flowers arrived on time for mother's day but were wilted & rose petals were brown. They were completely dead 3 days later. My mother said they were rotting from the inside out like something was inside them eating them! I contacted serenata with my concerns and was told there was nothing they could do because I didn't email them right away. Second time I have ordered flowers from here which have arrived this way, used to recommend them but not any more. In my mother's words "don't waste any more money buying from them". Very disappointed in the flowers and even more so with the response I received. I will not be using this company anymore after being a customer for several years.
Not all customers can get photos uploaded straight away to complain when something is wrong, especially not when it is an elderly woman who can't work technology!
Flowers do not match quality as advertised, I have added a photo from the website and an actual photo of what arrived.

Order Number [protected]
I ordered flowers and chocolates for my Mum for Mothers Day and she has still not received them, . I get notifications of failed delivery but not explaining why. They then tell me they're sending the flowers chauffeur driven and then another email saying failed delivery. This keeps going on and all I can do is keep sending emails to the help center. I can't call and speak to anyone so keep wondering is this a real company? I am so angry and upset as my Mum never got her gift. Really don't think this is a legitimate company, beware!

It was a bouquet for my Mum for Mother's Day. She was only going to be there on Saturday and Sunday so Saturday delivery was fine.

The weather in the region (near Perpignan in France) was fine on the Saturday, 13 - 15 degrees, sunshine, no rain and little wind (6km/h max).

The flowers were not delivered and the excuse serenata flowers are given was the carrier could not make all their deliveries due to bad weather - this is complete rubbish and not acceptable.

I have proven to serenata flowers that the weather was absolutely beautiful on the day but they still refuse to refund.

Awful customer service trying to hide behind a clause in their terms and conditions which actually can be proven not to be right.

They refuse to refund, I will be taking this further with Trading Standards and ensuring others know how bad this company is.

Kamoo Kajee-Lalla
Ameliapolder 12
3825 lh amersfoort
The netherlands

The above name and address is the one which I originally asked for the flowers to be sent to. This order was placed on the 15th february.

I have written to you to explain that I placed an order to the netherlands. You gave me a recipient address in the uk. This was done completely randomly. Immediately that I realised what had happened I tried to amend the order or cancel it, you say you may no longer edit your order. At this point the order would be delivered on the 16th of february, more that 24 hours before delivery.
This situation is completely unprofessional on your part and I am at a loss as to how this can be remedied. I sent my email as soon as I realised what had happened. I need you to sort this out please. Below is the address which was substituted by you which bears no relation to the original address which I gave to you.

Amelia
23 the Roystons
East Preston
Bn16 2tr
Littlehampton

I am requesting that I am refunded the whole amount of the order: £ 29.67

The roses that I received on the 13th of February 2018 are old and damaged, with petals falling off. Also the petals are already black and damaged. Furthermore, in the pictures attached it can clearly be seen that the delivered roses do not match the picture on the website. This is not the level of quality assured by the website, I'm very disappointed. I would like a refund. Order number: [protected]

I ordered flowers for my mother' birthday on January 8. The flowers were delivered to the wrong address and the occupiers did not return from vacation for a number of days. When they did they phoned my nephew and he collected them. Serenata agreed to supply another bouquet. That arrived last Friday and most of the flowers were dead or dying. I contacted Serenata who asked for photos. Photos sent embedded in an email, . Serenata messaged they could not open embedded images. I then attached photos to the next emil. Serenata claimed there were no attachments. Serenata has no phone contact and I suspect that this is their way of dealing with complaints Fob them off till they give up. I wish to add that I have now been told by my family that earlier Serenata deliveries were unsatisfactory but they were too kind to let me know. This company needs do some serious work on its product. I'll never use them again.

I made an order for a special delivery of a product, which required an extra payment for a specific day and time. When the product did not arrive as indicated I demanded a refund and have no way of contacting this organization, which appears to be a front on the internet -- and has no customer support or other operations behind it. From what I can tell this is a completely fraudulent business that should be removed from the internet, or at least Google should not allow you to search and find it.

I made the order the US and will now be using my US bank to dispute my payment with them. I suggest that all individuals stay away from this company.

I placed an order for a delivery of a white Christmas rose to be delivered to Pam and Malcolm Cave. 31, Scardale way, Belmont, Durham, DH1 2TX. England on the 24th of December. The money has been taken from my account and I have had no confirmation of this order, no tracking number or any details whatsoever. This is causing me distress, it was a very important gift and I do not have much money. I have tried contacting customer services and the number does not exist. Could you please inform me what is happening as soon as possible please.

I ordered sunset serenade deluxe for my mother's birthday, she happened to send me a photo of the flowers she received and it basically looks to me like a bunch of chrysanthemums with a few ears of corn! I would not have paid £30 for it if I had seen it before purchasing.
I have sent flowers through serenata several times and they have always been of high quality, the recipients have always been impressed. Unfortunately this time to say I am disappointed is an understatement. Not value for money, not even close to the item description. I have attached photos, I am sure you will understand why I am so disgusted.

I would like a full refund and the correct flowers sent
Thank you

The flowers were delivered on Friday 20th October 2017, by Monday (23th October ) they were all dead, these flowers were for my mums birthday of which she was very disappointed with.My order number was [protected].I have ordered from yourselves many times in the past and this time I was very disappointed hence I will not be ordering again. I would like to request for a refund.

They have let me down and ruined my surprise!
I ordered flowers for my mom's birthday and they scheduled the delivery. I also paid for an expedited shipping. I thought it would give me a guarantee. I was so wrong.
In the evening, one day before the birthday party, I got an email stating that my flowers won't be delivered on time due to an unforeseen situation. What situation?
In the morning I called them and they said they were ready to reschedule the delivery. No, thank you. I don't need them anymore. Regretted I spent the money on this unreliable service. Absolutely appalling.

Hi
I had a delivery for my daughter's wedding anniversary this morning .
It was supposedly 12 pink and red roses, but unfortunately she only received 10 .
I am not happy about this,
I only found out because she happened to say to me, 10 is an odd number to send it is normally 6 or 12 !
Can you please look into this for me, and then get back to me.
Thanks.
Bev Jakins.

I received some flowers from my boyfriend 2 days ago. When delivered the flowers were in a box that was damaged and when opened some of the petals were already brown. Withing just a day of the flowers arriving they had already started to wilt. I know that these flowers were not cheap and so I expected better quality for a 'deluxe' item. This is unacceptable as they were for a special occasion and so meant a lot. Please resolve this.

I am not going to write long complaints. My problem is that they didn't deliver flowers on time. Not even on the day when they were supposed to be delivered. It was a present for my mom and I was upset when I found out that the flowers won't be delivered. I had to look for another place on the same day.
Now I want a refund, it wasn't my fault and I don't need your flowers already.
So if it's possible, try to order from other places and never spend money on serenata flowers.