Sentry Safety SolutionsDidn't get what I paid for

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a verified customer
Verified customer

I purchased a surveillance system from sentry safety solutions which markets the downloaded app, eagle eyes home monitoring system away from home.There was a real bad thunder storm in which the power was off for three days when the power finally came on every worked fine except, the monitoring system in which i could see my property away from home using the down loaded app eagle eyes.I then informed mr. daniel hall and other technicians of the problem that i was having with the system and they told that they would come out to service the system but they never came .this went on for about a month in a half with the calling them and no return messages or calls so i finally went down to his establishment to talk to some one in person, would you believe the company was not at 161 n.clark thats noted on my contract.I immediately called them again and again still no answer .He finally called and said that your system is still recording from your dvr system and that he or nobody from his company would be out to service the system and that it is nothing that i could do about the keep in mind that there establishment can view my property from wherever they are located i of course would have to rely on my alarm system then view the daily activity of the day when i get home .this was not what i paid for .Not only that i had to purchase a brand new iphone, extra gigs for the phone then a monitor, plus what i paid for the system.these people need to be investigated and or reprimanded for there actions this is fraud.this is how the public is taken advantage off and home invasions are carried out.can you look into this situation before it happens to some one else.

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