SendFlowers
reviews and complaints

This company is a SCAM! I don't write reviews but people need to know how awful this company is. They "can't locate where my order is" after 4 days "of searching" and then saying they'll get back to me, I finally decided to cancel my order and they had the audacity to keep a portion of what I was charged for a service they couldn't even provide or find! I will never ever use this company for anything ever again and I will spread the word.

I ordered pink rose bouquet for my friend. She sent me the picture of the flowers to say thank you and I was so shocked! It did not look the same as I saw at the website. MOREOVER, I ordered Pink Rose bouquet and no rose! Not even one! Very disappointed!

The first picture is what I ordered from website and second one is the one that my friend received.

la orden#[protected] distingished dish garden no vinnaurecivi algo ke no e pedido page por 2baloon vino 1, una planta ke no ordene gracias.

Wish I would have found this board before I ordered. I've ordered flowers many times though and never had an experience like this. I ordered a red rose bouquet for my wife for Valentine's Day. Very, simple and extremely common order for such a day. I ordered two weeks early to make sure I had my order in and would be no issues trying to find someone last minute.
By 5:30pm on V day nothing had shown up so I started reaching out to the company to see if I could get an update. No response to their chat system so I call and am on hold for quite awhile as the IVR system "couldn't locate my order". When a rep comes to the phone and I ask for an update, she puts me on hold some more, comes back and says the shop is closed for today and so she is going to offer me a 30% refund on my order and deliver it on Tuesday instead. Really? So unacceptable! I ordered and paid over two weeks in advance. After I explain everything to my wife, she said this is the first VDay since we've been together that she didn't get any roses! This company should not be allowed to stay in business based on my experience and some of the other reviews I've read.

Same day delivery didn't happen. Their phone is not working and when call says it's been restricted...

These people are terrible! They are liars! I called before doing my online order to verify they could deliver the flowers by the time my girlfriend was off work, they said definitely they would be there, then 15 minutes before her shift ended, they sent me an email saying they couldn't deliver them until the next day! Now it is too late to order from a reputable company. Then when you call, it is nothing but foreigners who speak broken english and actually argued with giving me a refund! Terrible! Scammers!

I ordered the white flowers in a silver vase and what was received was the red flowers in the red vase and they were to be delivered on Friday. When I called to complain the lady said that she would go ask the manager, came back and said they would issue a credit for 25%. I told her no that I needed the white flowers in the silver vase because it matched the theme of the birthday ladies party that was turning 85. The lady went and asked the manager again and then she told me they would resend the flowers since they obviously sent the wrong ones. On Tuesday I received an email with an apology that they were sorry but the flowers arrangement was unavailable that they would have customer service call me. I sent them an email letting them know if they didn't issue me a full credit that I would be disputing the charges and give them bad reviews. I never heard from them & I did dispute the charges and will not order from them again.

Dear Paul,

Based on your recent interaction with us, a copy of the chat transcript is available below.

Date & Time: Thu, Sep 3, 2020, 04:24PM PDT
Subject: The bouguet of sunflowers didn't arrive and it had the WRONG CARD and SIGNATURE. DAMN who do you guys hire...
04:24PM Paul - The bouguet of sunflowers didn't arrive and it had the WRONG CARD and SIGNATURE. DAMN who do you guys hire...
04:24PM Jake - Hello. I'm sorry about that. Please let me assist you with that issue.
04:24PM Jake - Please give me a moment while I pull up your order.
04:28PM Paul - The card was wrong...do the people you hire even speak or read English...I'm so friggen embarrassed...crap the card was signed josiah and khadidra
04:28PM Paul - Crap how can you friggen get this wrong...
04:28PM Paul - how
04:30PM Paul - 72.81 dollars and your florist friggen jacked it up
04:30PM Jake - Thank you for waiting. I sincerely apologize that such inexcusable errors were made with your order this is not typical of our services. Although unforeseen issues may arise, please rest assured we will further evaluate how we can prevent this problem from occurring again in the future. Due to this I would like to offer you a 15 dollar gift certificate via email to redeem at any time on a future purchase. You will receive this gift certificate within 1-3 business days.
04:30PM Paul - Send flowers really friggen is not worth the effort not the response...
04:32PM Jake - Is there an issue with the arrangement?
04:32PM Paul - unforseen...really...gotta post this on social media...plenty of time to fix correct and deliver...yet you didn't and GEEZ what a mess up... what the hell...72.00 dollars worth of flowers and you friggen messit up... what if it was a 50.00 dollars...geez...
04:33PM Paul - The arrangement wasn't even right...nor the card...didn't you friggen read...
04:33PM Paul - wrong arrangement wrong card...what the hell
04:34PM Paul - your friggen quality control SUX
04:34PM Paul - 72.00 pissed away bacause you can control the quality...blast that on media
04:35PM Paul - Satisfaction Guaranteed...you can'
04:35PM Paul - cant fix this.
04:35PM Jake - Can you please describe to me what was recieved?
04:36PM Paul - wrong arrangement and wrong card...what more do you need.read the thread...
04:36PM Paul - Friggen 70.00 plus of flowers and it was all wrong...all wrong...
04:37PM Paul - and crap...you can't correct it now...
04:38PM Jake - I am really sorry this has happened due to this I would like to offer you a redelivery of your order.
04:39PM Paul - How can you tell me you'd get it friggen right
04:40PM Paul - damn I'm friggen embarrised because one it wasn't the arrangement I order and two...the friggen card wasn't even signed by me...god...
04:41PM Paul - Whre is your quality control
04:41PM Paul - in china
04:41PM Jake - To assured you that it will not happen again we will assign another florist or would you prefer some kind of refund?
04:44PM Paul - Friggen a refund...fix it now...
04:44PM Paul - crap...
04:45PM Paul - I demand what I ordered and the card I signed...
04:45PM Paul - fixed
04:45PM Paul - not a refund or apology...friggen fix it
04:45PM Jake - Please let me know how would you like to proceed a refund or a redelivery ?
04:46PM Paul - pull the friggen contractor outta bed
04:48PM Jake - Okay if you want a redelivery please be advise the redelivery dates are pending but rest assured we will redeliver it as soon as we can and we will inform you via email once the redelivery is on the way.
04:48PM Jake - Is there anything else i can help you with?
04:49PM Jake - Are you still there?
04:49PM Paul - yes on the call center
04:49PM Jake - Is there anything else i can help you with?
04:50PM Paul - I want a refund and releivery of the flowers because I'm so friggen embarrassed..
04:51PM Paul - [censored]..
04:51PM Jake - I can only do a refund or a redelivery
04:51PM Paul - you've gotta kid me that this it acceptable...
04:51PM Paul - really...
04:52PM Paul - social media will love this converstaion...
04:52PM Paul - and Jake your pinned to it...
04:53PM Jake - Okay if you want a refund and a redelivery of your arrangement i can only offer a refund of the service charge which is $13.99 and have your order redelivered
04:54PM Jake - Are you still there?
04:54PM Paul - On the line and you offer I await in an email for social media
04:54PM Paul - or just send me an email with the converstion...
04:54PM Jake - Okay i will be closing the chat room Bye for now
04:55PM Chat Ended

I ordered same day delivery
i kept calling them and their automated system kept saying it's out for delivery
So finally called and spoke with a rep they said they were unable to reach the florist call back in an hour which was passed the delivery expected time
After calling back in an hour They offered me a 30% discount and a next day delivery
I told them Uh No! It defeats the purpose of same day delivery
Requested a refund
THEY ADVERTISE LIES!
Satisfaction isn't guaranteed.

I ordered flowers to be delivered the day before Mother's Day. I was told on the scheduled delivery day that they had been delivered (which was a lie), then the next day I was told they were scheduled to be delivered that day (which also was a lie), They were never delivered, and my loved one received nothing for Mother's Day. Terrible service. Don't use!

Horrible company... I ordered flowers a week ahead of time for mother's day and the flowers never came... Everytime I call they put me on hold for hours... I will be trying to get a refund tomorrow... Never shop there, they charge alot of money and don't produce anything... I think this is a scam website

Awful. Just awful! I am so incredibly angry right now. I ordered Mother's day flowers on May 1st to be delivered the DAY BEFORE (the 9th) Mother's Day. The florist never delivered them, so I called ON Mother's Day early in the morning and Sendflowers apologized and said the florist would definitely have them out today (Mother's Day). This was after being on hold for 20 minutes, getting disconnected and having to call back again and wait another 20. 5:00pm on Mother's Day (Sunday) my mother had not received her flowers. So I called Sendflowers again. After 35 minutes on hold, was told NOW that "because of the amount of orders, the pandemic, and lack of flowers" that they will not be delivered until WEDNESDAY. I cancelled my order. I am so livid right now. Not only would it not be delivered on Mother's Day (after I had ordered 10 days prior, and was supposed to be delivered on SATURDAY) but it now wouldn't even be delivered on time for Mother's Day. I asked which florist it was and they wouldn't tell me! That's such BS! Why would they tell me the morning of Mother's Day that it wouldn't be delivered instead of PROMISE it would (then later told its because they have a lack of flowers!?) GTFO. I'm so mad. I drove around at 5:30p at night looking for some left over flowers I could give my mom. Finally found some unbloomed flowers and gave them to her at 8pm! Had they notified me sooner that they wouldn't be able to complete that delivery, I would have been able to get my MOTHER something DECENT. They had no remorse what so ever. I will NEVER be using them again, and I will be telling my friends also.

Ordered the largest florist designed bouquet for $69.99 and added 3 balloons for $3.00 each. Were to be delivered on Friday May 8, 2020. Total order just under $80.00 due to a discount of $13.99 which covered delivery.

Received an email telling me they had been delivered at approx 5 pm on Friday March 8, 2020. Thinking it strange we had not received a call from my mother in law regarding getting them, we called. She had not.

Called Sendflowers.com to check order and it said they were delivered and then disconnected me. I called back and waited about 20 minutes for someone to pick me up from the holding line. She put me on hold for about 15 minutes then came back and said the florist was gone for the day and that I just needed to call again tomorrow. I advised that she was being told right then that the order was not delivered and I expected them to follow up on it rather than me having to spend another hour tomorrow. She was very nasty and rude.

Sent an email to their customer service from the email I received. Got a reply thanking me for being a customer and telling me that the flowers were delivered at 11 am Friday May 8, 2020. (keep in mind they are responding to me telling them that no in fact they were not delivered. Responded once again telling them that we had video proof the flowers were NOT delivered and that I would be filing a complaint with Visa on Monday for the charge.

Miraculously the flowers arrived Saturday May 9, 2020. A small bouquet not anywhere near a "DELUXE BOUQUET". I guess you live and you learn.

Terrible terrible company. BUYER BEWARE

I ordered a candy basket for my grandson who was sick. I ordered it at noon for same day. I got an email at 3 saying it couldn't be delivered that day but they would refund the same day charge and it would be delivered the next day. I hot an email notification at 2:53 that it had been delivered at 2:49. I called my daughter and she said no delivery. I talked to her again around 4, still no delivery. I called sendflowers who said they would check with the local florist. When I asked for the name so I could contact them, they said they couldn't give it to me but would let me know what they found out. I got a call from my daughter at 5:19 saying it had been delivered. Nothing like what I ordered. Sendflowers offered me a 25% discount (so much for 100%satisfaction guarantee). Of course, it was a credit on my next order but expired in less than a week from my order. I would never order anything from this company again, discount or not.

Ordered flowers to be delivered same day...that was last Thursday January 2nd...to day is Tuesday the 7th and still no delivery...every day they say for sure tomorrow...I am pretty sure they just took my money and there is no florist. They blame the florist every time when I have actually caught the in lies and avoiding my direct questions.
The offered a small credit back to card, which I doubt I will see. These were sympathy flowers. Customer service, although nice...waste your time, put you on hold and give generic run around answers to questions.

Ordered flowers for my Moms 80th birthday back in Pennsylvania and I'm in Florida..went with this company because of the Guaranteed Same Day Delivery..
Got an Email at 2PM stating that "We're sorry for the inconvenience but we cannot deliver your flowers today..instead..it will arrive Monday December 2nd..here's your extra you paid for the same day delivery back..Sorry"
False advertising to state that they have GUARANTEED DELIVERY SAME DAY when this happened.. Called Customer Service and got the same generic We're Sorry...
Doesn't matter how sorry they are..
WORST COMPANY EVER AND FALSE ADVERTISING!

It's a shame I did not see the complaints listed for "send flowers".
I ordered Three arrangements with balloons for a bride, her bouquet and an engagement.
Only one of the two arrangements was delivered to the Bellagio Hotel in Las Vegas. The balloons where not what was ordered and flowers advertised a silk bow but a vinyl ribbon arrived. Even though the company was contacted the 1st incorrect delivery was not replaced or resolved. The other TWO deliveries never arrived.
Absolutely poor service and false advertising!

I am away on business and wanted to send a balloon bouquet to my 7 year old daughter on her birthday so she would know that I was thinking of her on her special day. Even though SendFlowers site stated that the balloons would be delivered on that day, they were not. My daughter was very hurt that she didn't receive something specifically from me. The balloons were delivered 2 days later, but that was too late. The balloon bouquet was ordered and paid for in the morning and I received a confirmation on the order. That evening, I received an email that they didn't deliver them and that they would deliver 2 days later. It was then too late to order from someone else. This company comes up as being in your local area, but they are not. BEWARE. The company offered me a measley $12 credit toward another purchase, but I will never purchase from them again. This seems to be a trend because there are many reviews out there complaining about the same issue.

The website is misleading - I placed an order for flowers to be delivered on Sunday (the website led me to believe they could take care of this order). After placing the order, I then received an email saying they couldn't deliver them until Monday. I called, trying to cancel the order and was told that wasn't an option. Finally got the flowers at the end of the day on Monday and the arrangement is about 1/2 the size that I had ordered. Calling in numerous times didn't help at all either. DO NOT USE this company for ANYTHING!

Can't believe this company is still in business. Unfortunately I didn't read the reviews before placing a balloon order with send flowers.com. I must have spent 45 minutes placing my order over the phone Sept. 18th 2019, then never received an email confirmation and the balloons were never delivered. This was supposed to be same day delivery which I was charged for. The person who took my order also charged me for the deluxe balloons when I wanted the regular order, when I questioned the price she told me that the regular order was not available in that area however she didn't give me that information until asked. Sept. 19, 2019 I called the company and they had no record of my order. I was even given an order number when I made the purchase which still didn't bring up my order. I called my credit card company and I was charged $50.74 for the order. Now I'm waiting to see if the purchase goes through or fails. I was unable to cancel the purchase with my company. I feel like I've been scammed big time.