The complaint has been investigated and
resolved to the customer's satisfactionResolved Semi-Custom Victory Field Boots — Boots made incorrectly- no attempt to fix mistake.
resolved to the customer's satisfaction
I ordered a pair of Semi-Custom Victory Field Boots off of ridersmall.com and payed $375 for them. I first bought the boots and was told an e-mail would be sent to me with a measurements form and I never got the email. So I contacted ridersmall and was then sent the form. I submitted the order form and waited and waited on confirmation. After two e-mails they finally sent me a confirmation e-mail and told me I would receive my boots within a month to two months. I recieved the boots on time, which is the only thing that has happened correctly. I got them out of the box (they were shipped from Pakistan with a $20 customs value) and tried them on. To my extreme disapointment the calf was grossly misshaped and deformed. They also did not have spur rests which I had specified in my order. I immediately called the owner of the company, Sam, and was told to take picture and send to him. After I sent them, he requested more and more pictures. After about two weeks of chasing him around with pictures and complaints, he told me to be patient and they would investigate the situation. After two weeks I sent him an e-mail asking for a response and he said that they would send me another pair of boots and send me a return shipping label in a week or so. I asked for them to simply refund my money as I no longer believed they could make a correctly shaped pair of boots and he refused to do this, at the same time saying I would be "100% Satisfied". After several e-mails on my part he simply quit responding to my e-mails and made no attempt to fix the mistakes his company made. I am very disapointed with this company and very angry. I payed good money for these boots and they are of no use to me because of mistakes made on the part of the company, and the company does not make any attempts to correct their mistakes.
I also found out that all of the different companies selling these boots are really just Sam as he asked me from which website I bought his boots and listed the ones I have included. It has been nearly a month since he last contacted me and I am no longer going to sit by and be taken advantage of. He took my money and did not provide the product he promised to make. End of story.