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1.0 304 Reviews

Select Home Warranty Complaints Summary

2 Resolved
297 Unresolved
Our verdict: If considering services from Select Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Select Home Warranty reviews & complaints 304

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J
6:13 pm EST

Select Home Warranty Failure to honor warranty

We spent nearly $1, 100 on a 3-year home warranty. We have an induction cooktop. To replace the unit would cost more than $2, 000. Select Home Warranty now declines to repair our cooktop, saying it is "uneconomical to repair" and offered to pay us $200.

What a complete rip-off.

When I tried to cancel our policy, Select Home Warranty's Cancellation Department played like the phone was broken -- "Hello? Hello, is anyone there?"

Desired outcome: I want my $1,092 returned.

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6:14 pm EST
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Select Home Warranty Double oven

Have used American Home Shield for over 15 years. We moved to a very nice home in Oklahoma. Many people said to make sure the septic system is part of the home warranty. AHS didn't have this. We hesitated switching, but AHS reps said they "Did more, covered more than any other company and the septic system." You have to pay annually, the moment you sign up. We never saw a contract, you are stuck on the phone, with the sales rep, so cannot look at it. No. They cover nothing. I would run away from this company. We are very disgusted with their not covering our oven/stove and they couldn't care less. Not having a home warranty is better than having Select Home Warranty!

Desired outcome: Full refund for our annual fee and any fees we have incurred

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12:45 pm EST

Select Home Warranty Company is not fulfilling contract

I purchased a home warranty from this company in October. My refrigerator stopped cooling around December 26th and I submitted a claim online December 28th. I called the company on the 29th because I hadn't heard back from them and was told that the claim was being processed and it would take 1 to 2 business days to get a technician out. After I called them, I received an email asking me to contact them because they needed more information. I called and the information they requested was the same information I had submitted online. I called them again on the 30th and was told they were still looking for a technician. I informed them that my food was going bad and I needed to escalate my claim because there didn't seem to be any urgency on their part. I spoke with a manager (who wasn't helpful) and he transferred me to escalations. The person I spoke with in escalations told me that, if the problem was that no technician had contacted me, he would have someone call me immediately. No one called me. I called the company again on the 31st and informed them that I really needed someone to come out that day because I was forced to throw food out. I was given the run-around and called multiple times to no avail. They seem to be doing everything they can NOT to do anything. I asked them about reimbursement for the food that spoiled and was told that was not in my contract. I responded that the only reason the food spoiled was because of their lack of action. Today is New Year's Day (Friday) so I don't expect any action until at least Monday...one week after I filed my claim. Every morning I have received an email from the company informing me they are looking for a technician and will email me the contact info for that person/company. This is beyond ridiculous and frustrating and it's costing me money that I shouldn't have to spend. Lousy company.

Desired outcome: Waiver of my service fee for this claim and reimbursement of $300 or the food that spoiled due to their ineptitude

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Wayne E. Carter
, US
Mar 08, 2021 8:47 pm EST

Do you happen to know the bank that select home warranty uses. I have a step-son in Tenn. who has a judgement against them. I need to know the bank that they use to collect the judgement from. My email address is wayne1@troycable.net; You can always sue them in small claims. chances are they won't answer

ComplaintsBoard
C
9:43 am EST

Select Home Warranty Plumbing Issue

On 10 December 2020 I filed my first claim since purchasing Select One warranty in August 2020. I had to secure water to the entire home due to this. I handyman did not arrive until 6 pm on 15 Dec. The source of the leak was a hose running from under our kitchen sink to our dishwasher. Unable to see leak because it ran behind cabinets.
The handyman tapped off the providing water line and we were able to turn water back on to the rest of our home. I was told a invoice would be sent to Select One for approval and then the assigned handyman would return to remove the dishwasher and replace broken hose. Well today is 28 Dec and no one has contacted me. I called to request cancellation of my policy/warranty. Was informed it would be a $2 a day prorated charge plus $75. For us that comes to $347 cancellation fees. The claim/job was never finished. I will pay out of pocket for a new hose ($35) and finish it myself. I now know how they make their money, cancellation fees. #[protected]

Desired outcome: Would like reimbursement of copay of claim never finished

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4:59 pm EST

Select Home Warranty Home warranty service

After I got the most expensive package (599.99/yr) I received the worst service, with many runabouts when I called in for service or to get answers. They did not honor their contract to provide the service I had signed up for, they were not able to provide a technician to fix my fixture that was under contract, and asked me to find my own technician. After hiring a technician and having the technician call them to get approval to replace the fixture they refused the service claiming it was under 30 days from when the agreement was signed, when in fact it was 59 days after the agreement was signed, which I have the agreement email, and the credit card receipt as proof. After many attempts to collect for the technician, which I had to bring in based on their own recommendation, and getting the spin around I finally requested for cancelation of the entire contract. On cancelation they prorated the service fee, plus a cancelation fee, plus the cost of an earlier service that I had received at the time I had the service and was being charged for by prorating my fee. In other words they charged me for both the warranty and the service that I was supposed to be covered for under the warranty.

Desired outcome: Refund entire $599 contract fee, or pay for the services

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8:44 pm EST

Select Home Warranty Oven

Oven went out, need a new one. I bought policy in September, but it seems they have a way out with the policy stating they will only pay 150.00 because I've not had the policy for 3 months. Its now December so?!
I believe they will find a way out one way or another! Would not recommend this company to anyone. I had choice home warranty in the past without this loophole. Should have went back to them

Diann

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J
5:09 pm EST
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Select Home Warranty Plumbing

When purchasing the warranty, I was told that they will respond with in 8 hours.
on Thursday December 10th in requested service for a plumbing problem at that time I was told they had to elevate the claim and I would be notified in 24 to 48 hours.
After 48 hours (Saturday December 12th) I called to follow up and was told the claim was under review and I would be notified with in 24 to 48 hour but they would expedite claim and I should here from the on Saturday December 12th.
I feel that I have been royally taken advantage of.
When requesting how to cancel my coverage I was told it would be prorated and a $75.00 service charge.
I feel this is a very dishonest company
James Wright
[protected]
[protected]@aol.com

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11:13 am EST

Select Home Warranty Home Warranty

Filed a claim September 13, 2020 and still do not have a service dispatched for a repair.

When we called to ask what is going on we are told to find our own tech, pay for the repair and submit for review for reimbursement. That's not the way it's supposed to work.

I suspect they can's finds techs is because they don't pay them promptly.

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12:03 pm EST
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Select Home Warranty Air conditioner repair

I signed up with Select Home Warranty to cover residential appliances. I paid for a 3 year contact. Big mistake. The have never reimbursed me for any request for service. Here is the latest. My AC unit went out in June this year. I filed a claim. I got an E Mail response that they would respond within 24 to 48 hours. They did not respond. I called. They did not have a service technician in my area. I called the service technician that had responded to an earlier HVAC claim. He di not work for SHW warranty any more because they did not pay him. I asked him to come out and repair my unit. He did and I sent the repair invoice to SHW. Months went bye. When I asked for an answer, they asked for a picture of the unit. I sent it in. Again no response. When I followed up, they asked for a copy of the invoice. I sent it in again. Again no response. Again I followed up. I got an e mail on 11/23/2020 - 5 months after the original claim - dening my claim. They denied it because I did not use their service technician.
Because they do not have service technicians that can respond to a claim, you can expect that you will never get reimbursed for a claim.
Stay away from Select Home Warranty!

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10:35 am EST

Select Home Warranty Home warranty claims

Fraudulent company. Do not do business with these jokers. Just look at their reviews here and bbb and elsewhere. I should have but and fell for their marketing reviews. I bought 3 years for my home and 1 year for a rental property. Total $1425. Problem 1- electrical problem with rental and called - no power to half the house so this was rather urgent. The agent said would escalate. Never received a service provider. Had problem fixed out of pocket - select home warranty llc fail. Problem 2- dishwasher leaking at my home. Select home warranty llc emailed me a company I was to call for scheduling the repair. Repair company never heard of select home warranty llc and did not have a working relationship with them. Called select home warranty llc and explained. They claimed they never sent me a service provider. I escalated to speak with a supervisor which took some doing. Nothing resolved subsequently received same referral over and over from company that does not work with select home warranty llc. Called to cancel and refund. Select home warranty llc wanted to charge cancellation fee and other fees. I have never received service on either claim and could not therefore felt I should get full refund of $1425. At that time I was only about 1 week past 30 days of purchase. They refused - disputing purchase with credit card now. Plus I found out through these phone calls that they do not cover any labor. This was not how the policies were sold to me. Sales person said everything would be covered except service call fee of $60.

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Update by Joe Hanley
Nov 27, 2020 10:42 am EST

This is a scam company - they do not live up to what they sell you. Sales person misrepresents actual warranty plus in my 2 cases they could not even provide me with any company to do repairs. When you have a problem and need it fixed who has time to be jerked around by warranty company either by never sending you a service provider or sending one that laughs at you over the phone saying that they get calls from the fly by night warranty companies all the time that they don’t work with.

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9:37 am EST

Select Home Warranty a/c

This is the second request I have made for a repair that has been rejected by Select Home Warranty. I have an outside A/C unit that stopped cooling last week. Called Select and they arranged for a technician, since each of the reputable companies I tried to identify would not accept Select Home Warranty as a payee. Technician arrived and spent a few minutes and decided he needed to come inside to see the inside furnace. He said the unit was large for the house size (What?). The inside unit was not the problem. He left after collecting the service fee and said the unit used an older refrigerant and he suggested replacing both units. Got a response from Select Home Warranty saying the unit was not maintained properly and would not be repaired. Called technician and he said that he spoke to Select and that was not what he said. Originally customer service rep asked me when had I had the unit serviced last. I said I didn't know (even though I had just had unit completely serviced early this year). I believe this is what they had hoped to hear to deny the claim. I am in process of getting notarized statement and paperwork to show unit in great working order . This is a severe scam company. Sounds like they only have one customer service rep and one salesman; as I always seem to get the same people even when I ask for someone else. Please make everyone else aware and share this on your facebook pages.

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3:25 pm EST
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Select Home Warranty Washer machine repair

Called Select Home Warranty purchased on Jul 8, 20, this is my first time I am purchased a home warranty, Called Home warranty Sept 21, 20 my washer machine broke down, Sept 28, 20 had a called from the Repair Dispatch with a case #[protected] and they was supposed call me to schedule a day for appt another week when by finally when the technician show up to the house and took at look at the washer he state that to order a part and may take a week to get it, on Oct19, 20 got a email from provider Expert that they have the part on hand and they need to make a appt for part installation took another week, the day the technician came o the house was Nov2, 20, the technician after install the part he discover another bad part supposed to be order and he when ahead order that part finally got email from the company so they supposed be here for installation on Dec3, 20

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4:18 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Select Home Warranty Arbitrarily changed my contract and over charge credit card w/o authorization

On july 16, 2019 I purchased a one year home warranty with select home warranty with an "end date - aug 14. 2020". My contract was for one year with a single payment in the amount of $379 plus $75 service fee call. However, my credit card was charged $1720.00! I was not aware of the overcharge until 11/5/2020. Once I found out, I contacted select hw immediately and requested a refund for the 4 years unauthorized payment they made on my credit card. They insisted that I upgraded my contract to a 5 year warranty which was totally bogus; they have no prove of my upgrade except what is in their file. But I am holding the contract they sent me when I purchased the policy clearly stated "contract term - one year". They refused to give me the full refund for the 4 years because I did not notify them to cancel the policy after one year. Why would I need to cancel something I did not purchase!

Don't believe their all 5-star reviews online. This is a very shady operation! Once they have your credit card info, watch out! Be very vigilant as they are unethical in their dealings.

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Resolved

telephoned contacted company about the 4 year worth of over charge on my credit card. got transferred 4-5 times with different agent to no avail. then i was asked to email them my copy of the contract which i did.
1. received email from company to provide proof of my contract.
2. company acknowledged receipt of my email and contract sent
3. a supervisor emailed me to give him a call
4. had a conversation w/supervisor but he needed to turned this matter to his supervisor for review. now waiting for a response.

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J
9:31 pm EST

Select Home Warranty Frozen cartridge in the wall for bathtub faucet.

Let the buyer beware!
I recently purchased a home warranty plan with Select Home Warranty. This company is dishonest and does not provide full information upon signing up. I put in a claim for a plumbing problem and it was denied. Someone came out and informed me it was not normal wear and tear and I was not covered. How could a cartridge inside the wall not a fixture not be covered.

I gave this company another chance as I had a problem with my garage door closing. After three days I received a letter from Select telling me they did not have anyone right now to send out to address our problem and that I should get my own repairman to evaluate the issue and perhaps they would reimburse me. I cancelled this contract and they charged me $75 plus a prorated amount of $140 for canceling. Note I was never supplied with a copy of the contract and I was with Select for only one month. I paid $460 for contract and was only returned $300 for one month of non-service.

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Johnevans504
Durham nc, US
Aug 09, 2021 5:48 pm EDT

They are the worst damn warranty company in the business. The did the same to me.

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A
5:06 pm EST

Select Home Warranty Broken dishwasher - not being fixed under platinum policy

Dishwasher broke. Claim filed 10/20/2020. Clayton Services came out. Follow up to Claimant; 1. Dishwasher cannot be repaired! 2. Claimant was informed that Select Home Warranty WILL NOT approve the costs! Sister called today; 11/12/2020; 1 month later. Sister called Select Home Warranty. Was informed repair was approved. But, sister still has broken dishwasher. Email was sent to claimant; authorizing $100! Omg! Rude! Asko d1776 dishwasher costs $1300~. Website states repair it or replace it! Simple as that. Fraud! Clayton service has since closed their doors and are no longer answering their phones. So, a 2nd contractor needs to come out! Ray, the sales rep trying to sell me a policy; kept asking for my credit card. Told me; affirmative, it breaks we fix or replace! BS! So, I hand over my credit card; to a policy I have no idea what I am buying!
Order #01519590

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LGWjr
, US
Nov 20, 2020 9:21 am EST

I believe Select may choose companies like this on purpose. I had a similar instance and Select has found a way not to pay on both of my reported repair claims

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4:27 pm EST
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Select Home Warranty Refrigerator

We purchased a home warranty policy in May of 2019. On Friday, freezer broke so I called them. First they could not provide a technician because it was the weekend. On Sunday, I received an email from them stating that they could not find a technician in our area and we should obtain our own.
I obtain my own technician through Angie's List and he arrives on Monday who happened to be very polite and the only positive in this situation.
I call Select Home with tech here and he provides all the info. Basically the cost of repair was as much as the cost of a replacement.
Well, Select Home Warranty now states that they do not replace "old" appliances. That contradicts their advertisement of "Fix it or Replace it"
We even told the Select Home Warranty that most of our appliances were old. They said "NO PROBLEM, if we can't fix it we will replace it."
The cost was of repair was $ 998. however Select Home will only give us $100. The cost of a new refrigerator comparable to my present is $1500.
I call it false advertisement!
They gave me a total run-around on the phone. I asked them to justify the $200 when the cost of a new one was $1500. They kept repeating you are only authorized $200. It is like they are reading from a script.

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LGWjr
, US
Nov 20, 2020 9:23 am EST

Absolute fraud. Same experiences. I hope this goes viral and no one buys from this company. Looking for a consumer friendly attorney

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Lisa Kilpatrick
Magnolia, Texas, US
Nov 19, 2020 2:02 pm EST
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Purchased a one year contract from Select Home Warranty (SHW) in January, 2020. Washer broke on 10/17/20 and made a claim that date. This is the only claim I have made. SHW advised a contractor would come to diagnose the washer issue. Contractor did not show up for the first appointment, showed up 2nd time at the wrong time (we were out). Called SHW back and was told a contractor would be scheduled within 1-2 business days. I have followed up with SHW on 11/6, 11/10, 11/12, 11/16, 17, and today, 11/19 & received the same response. So I called back to cancel the warranty & request a full refund. Was told I would not receive a refund as they will charge me for all the times they had to talk to me. Another option - I could hire my own repair person. SHW would not guarantee they would pay for parts & labor, or appliance replacement. Unbelievable! Warranty purchased states $60 for service call, SHW will pay for parts & labor to repair appliance and if it cannot be repaired, it would replaced with a comparable appliance. I guess this is how they make their money, sell you a warranty and do not honor it - fraud, deceptive trade practices. I would advise anyone to NOT spend your money on a warranty with this company.

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R
11:46 am EST

Select Home Warranty Getting paid for service provided

Provided service on 9/24/20 as one of their contractors, called in and was given authorization to proceed, followed all guidelines and completed work submitted invoice for payment on 9/30/20, still have not been paid, every time we call they say it will be 7-10 days, emailed contractors relations person, no response, have 2 other invoices will be past due soon.

Oasis Plumbing and Drain service Inc.
Temecula CA 92592

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11:57 am EST

Select Home Warranty Stove and hot water heater

HI, On October 22, 2020 I put a claim in for my gas stove and on October 19, 2020 I put a claim in for my water heater. When Dead River sent them the information, they found a reason not to pay for either. I had this company for two years and when I needed them, they found a reason not to pay anything. First, they couldn't even find someone to come out and checks things out that I had to find my own repair man. My water heater was completely gone and needed to buy a new one, and when they did a gas leak test, they found a gas leak in my gas stove, so I had to turn around and buy a new one. My husband passed away, so I thought that having this warranty would be helpful, but all it did was take my money for two years and did nothing to help. My e-mail address is [protected]@comcast.net. Thank you, Sheila

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4:44 pm EST

Select Home Warranty Contract not active on date of escrow closing

My Escrow closed on Sept 17th Checks Sent on the 18th, they didnt activate my account until Oct 1 2020 and now because I have submitted my claim 3 days early, they are saying that these are pre-esiting conditions and will not repair. My Escrow company shows other checkes closing the week of the 20th and they suposidly didnt get my check until that date. We dont have any way of getting this repaired with out paying full cost for a repair man and the policy is a waste right out of the gate. Such bad customer service. :((

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10:27 am EDT
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Select Home Warranty Dishwasher

I filed a claim on Monday for a dishwasher that leaked all over the kitchen and is filled with water that will not drown. They did not assign a service provider until Thursday after I called four times. They then scheduled a provider based three hours away and who cannot come until next Wednesday, nine days after the claim was placed. I cannot wait that long and will be canceling my service. This is the second time that they could not find a provider for my claims. Customer service is horrible and they will not issued a refund.

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Select Home Warranty In-depth Review

Overview of Select Home Warranty: Select Home Warranty is a reputable company that provides comprehensive home warranty plans to homeowners across the United States. With a strong focus on customer satisfaction, Select Home Warranty offers a range of coverage options to protect your home's major systems and appliances.

Coverage and Plans: Select Home Warranty offers three main plans: Bronze Care, Gold Care, and Platinum Care. These plans cover a wide range of systems and appliances, including HVAC systems, electrical systems, plumbing systems, kitchen appliances, and more. The coverage provided is extensive and ensures that homeowners are protected against unexpected repair costs.

Pricing and Payment Options: Select Home Warranty offers competitive pricing for their plans, with affordable monthly and annual payment options. The company also provides a 30-day money-back guarantee, giving homeowners peace of mind when choosing their coverage. The pricing structure is transparent and easy to understand, making it convenient for homeowners to select the plan that best fits their needs and budget.

Claim Process and Customer Service: Select Home Warranty has a straightforward and efficient claim process. Homeowners can easily file a claim online or by phone, and the company strives to provide prompt and reliable service. Their customer service team is knowledgeable and responsive, ensuring that homeowners receive the assistance they need throughout the claim process.

Contractor Network and Service Quality: Select Home Warranty has a vast network of qualified and experienced contractors who are available to handle repairs and replacements. The company carefully selects contractors to ensure that they meet high standards of service quality. Homeowners can trust that their repairs will be handled by professionals who will get the job done right.

Customer Reviews and Satisfaction: Select Home Warranty has received positive reviews from many satisfied customers. Homeowners appreciate the company's quick response times, reliable service, and hassle-free claim process. The high level of customer satisfaction is a testament to Select Home Warranty's commitment to providing excellent service to their customers.

Additional Benefits and Features: In addition to their comprehensive coverage plans, Select Home Warranty offers additional benefits and features. These include 24/7 customer support, a free roof leak coverage option, and a rekey service for lost or stolen keys. These additional benefits enhance the overall value and protection provided by Select Home Warranty.

Limitations and Exclusions: Like any home warranty provider, Select Home Warranty has limitations and exclusions in their coverage. It is important for homeowners to review the terms and conditions of their plan to fully understand what is covered and what is not. Some exclusions may apply to pre-existing conditions, improper maintenance, and certain types of damage.

Comparison with Competitors: When compared to its competitors, Select Home Warranty stands out for its comprehensive coverage options, competitive pricing, and excellent customer service. The company's commitment to customer satisfaction sets them apart from other providers in the industry.

Conclusion and Recommendation: Overall, Select Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home's major systems and appliances. With competitive pricing, prompt claim processing, and a network of qualified contractors, Select Home Warranty provides peace of mind and protection against unexpected repair costs. We highly recommend considering Select Home Warranty for your home warranty needs.

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Phone number

+1 (855) 267-3532

Website

selecthomewarranty.com

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