Menu
Select Home Warranty
Select Home Warranty Customer Service Phone, Email, Contacts

Select Home Warranty
reviews & complaints

selecthomewarranty.com
selecthomewarranty.com

Learn how the rating is calculated

1.0 304 Reviews

Select Home Warranty Complaints Summary

2 Resolved
297 Unresolved
Our verdict: If considering services from Select Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Select Home Warranty has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Select Home Warranty. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Select Home Warranty reviews & complaints 304

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
4 reviews
Sort by:

Newest Select Home Warranty reviews & complaints

ComplaintsBoard
N
5:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Select Home Warranty Service

In September 2020 I filed a claim for the a/c fan in my house was out. I was told because I had not had records to proof I had the coils cleaned the motor was not covered. The fan motor has nothing to due with the coils. They are in the outside unit. The fan motor was in the house unit. They said they would only pay 150.00. In October, 2020 my pump on my pool went out. I paid 60.00 to a pool company who had me send him a picture of the pump. I waited a week and I had not heard anything from select home Warranty. I called on Friday and got the same answer that it was still under review. I told them I wanted to talk to someone because their policy said an answer on claims would be answered in 24-48 hours. I was told then that it was not covered. When I purchased the policy I paid extra for the pumps to be covered and was assured by the salesmen they would be. They said my payment was due October 22. This was October 24. I told them I had already paid 60.00 for nothing and now you want 40.00 more and your telling me my claim would not be covered. The 150.00 from September was not paid by select home warranty and because I would not pay the 40.00 I would not receive the 150.00 either. My policy was in force and the money is due to me.

Read full review of Select Home Warranty and 1 comment
Hide full review
1 comment
Add a comment
N
N
Nirmal4567
Lexington, Kentucky, US
Jan 28, 2021 4:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Select home warranty :
They are scam. They do not provide you their terms and conditions before purchase or on their website. Even after purchasing their policy you need to ask them for that. According to which they pay only if your appliances are in good maintenance record for 3 years. Even after that they pay only $150. If I have good maintenance of appliances the why I need warranty or repair😡

ComplaintsBoard
V
11:40 am EDT

Select Home Warranty Stove, oven and dishwasher claims

I bought Select in March when we bought our home. The oven went out 8/8/2020 and they sent out two people wearing flip flops, ragged shorts and tank top. We paid the 75.00 and never heard again. After repeated calls they sent out someone else and another $75. Never heard back and more repeated calls. Finally they sent email 10/21 stating I could repair/buy a new oven for $250.00. Well 250 will not buy a wall oven. "Barry" the supervisor said it was because of depreciation of the oven. WHAT! When I asked to speak with his supervisor he said he didn't have one. Yeah right! Next our dishwasher went out 9-23-2020 and we are still waiting for someone to come see about fixing that.

Example: They refuse to reimburse as we have tried on prior claim.
Policy #: 1316417
Claim #: 01404191

We have processed your claim for policy #1316417.
You have been approved for a cash reimbursement in the amount of $250.00, which you may use towards repair or replacement of your current unit. After a Review of the information and diagnosis relating to your claim, it has been determined that the cost of repairs exceeds the current value of your unit. In the event the repairs or replacement exceeds this amount you will be responsible for the balance. Please see section 8 of your policy.
Your next step should be:
Should you decide to use this Cash reimbursement to repair your current unit please contact the technician the was assigned to your home by Select Home Warranty. Once you have repaired this unit, please send the paid invoice to claims@selecthomewarranty.com and once received we will send a "Reimbursement Form" to sign and a check will be sent to your home.
Should you decide to replace this unit, you may replace it with any make and model and once you have replaced this unit, please send the paid invoice to claims@selecthomewarranty.com and once received we will send a "Reimbursement Form" to sign and a check will be sent to your home.
Should you have any questions, please call 855-267-3532 Prompt 5.
We hope that your recent call with us was a positive one. Your feedback is very important to us. If you were satisfied with our customer service representative, please share your experience with others by clicking the link below, and rate us. Your feedback really helps. If for any reason you weren't completely satisfied you may review us with the link below as well and we will do our best to make it right.
Click the link below and please review us
https://www2.selecthomewarranty.com/reviews
Thank you,
Resolution Team
Select Home Warranty

Read full review of Select Home Warranty
Hide full review
ComplaintsBoard
D
11:39 am EDT

Select Home Warranty Hot water heater leaking

I filed a claim on my warranty plan ID # 1405746 on October 15, 2020 when I first asked about my policy they explained to me that my hot water heater, Air-conditioner, stove top burners, etc. would be covered, I asked specific questions about certain things like hot water heater and air-conditioner I was told they would be covered, I filed a claim on a Thursday, I didn't hear from them so on Friday I called and was told my hot water wasn't covered, I was told that I said my hot water heater had been leaking since May 21, 2020, I was asked when my police started, I told them it started on May 21, 2020 NOT that my heater had been leaking since then, I told them I just noticed it that morning, I told them I wanted to cancel, I was then told it would be a $75.00 cancelation fee that is absurd, I will tell everybody that I know, do not! get Select Home Warranty they are a fraud, this will be posted every where I can with the Better Business Beau, and Social Media. I will not renew my policy when it ends!, this is the worst company I have ever dealt with, also a manager was suppose to return my call, well I received a call and he said his phone was going in and out that he would call me right back well, I never heard from him again.

Read full review of Select Home Warranty
Hide full review
ComplaintsBoard
W
2:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Select Home Warranty Case/claim 01464079 alleged non-payment of service fee of $60 to liberty appliance

I have tried to resolve this issue with select's customer svc on several occasions to no avail and keep .Getting conflicting info. I have spoken to mel, steve, mike (who hung up on me), della (a supervisor who told me that the reps are very busy and sometimes do not have time to enter notes because the have to answer so many calls so i have to pay the $60), gayle, troy, anthony, jodie, william (who told me i needed to pay $60 to national svc alliance, a company i never heard of. I also spoke with sara on 9/30 who said she was escalating this case and that derick the mgr would be contacting me...I never heard from derick..Gary adams x6082 also said he was going to escalate the case on 10/6 and would call me back the next day..A call that never came. With all due respect i feel that my case needs to be reviewed by either alex winters vp of cust svc and/or jos schrem, ceo both of whom i have tried to contact to no avail.

On 10/8 i spoke with lionel supposedly in the escalation dept about this issue. It was like he was reading from a written in stone script. He told me matter of factly i owed $60 and he did not want to know why i felt i didn't. He didn't care that the select rep told me she was going to cancel the appt with liberty because the issue was not related to an appliance failure but was an electrical issue, , that was 1 wk prior to the alleged svc call incurring the $60 fee. He said i needed to pay it to liberty or else my contract would remain suspened and my plumbing claim not honored. He told me that as a good will gesture he would waive the svc fee on a subsequent svc call but he advised me not to cancel my contract because i would not be entitled to any refund even though i paid the contract in full and "should have read the fine print". I asked him how select would know when i paid the $60 to liberty so my plumbing situation could be addressed..He said "liberty would call select and inform them". So like a "good neighbor" i called liberty even though i really felt i did not owe this fee but figured i would continue to address it in the future. I spoke with donna the main manager at liberty and told her i was informed by select that my policy was suspended for non-payment of a svc fee of $60. Donna went on to tell me that i did not owe them anything. She said that the $60 was paid to them on 10/6 by select and she would be glad to speak with someone at select so that my acct could be re-instated. Donna can be reached at 888/605-6668 and she is waiting to hear from select.

I can only surmise at this point that at some point either sara, derick or gary did indeed escalate this problem and it was reviwed and deemed legit and paid. Unfortunately, the notes somehow were not entered or whatever..You know as per della no one has the time because they have too many calls.

I am looking forward to hearing from someone at select who has the authority and capability to take care of this deboggle once and for all and release my account so i and select can move forward with the business at hand and please enter the applicable notes that my account is up to date.

I would appreciate a ref # to confirm resolution of this.

Sincerely,

barbara moya
contract 1319792

Read full review of Select Home Warranty
Hide full review
ComplaintsBoard
D
4:34 pm EDT

Select Home Warranty Home warranty service

Three (3) Months ago, we payed for Platinum Service from Select Home Warranty and paid a 1 Year upfront fee. Despite the fact that the language clearly states that "ALL Modules, Components and parts of the refrigerator necessary to the functionality of the refrigerator is covered", Select Home Warranty refused to cover a Service Call on Ice Maker!

They wanted MORE money😡😡😡😡😡 for the ice maker on a Platinum Agreement! It's absurd. I cancelled the contract today.

Read full review of Select Home Warranty
Hide full review
ComplaintsBoard
R
8:01 pm EDT

Select Home Warranty Product and service

Filing a claim with Select is futile. The process is a game of how can we decline the claim. I called about my AC coils having a leak and was told that it was due to rust and would not pay. My other AC needed a condenser and they said no because I was unable to find three years of maintenance records.

When calling to cancel I asked several times if they wanted to know why I wanted to cancel. The final response was'No' did not care.

They are more concerned with bringing in new customers than taking care of existing customers

Read full review of Select Home Warranty and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sangita Patel
, US
Oct 03, 2020 11:01 am EDT

I have same problem... do not go to select home warranty.. these people are stealers...

ComplaintsBoard
R
6:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Select Home Warranty Service not received and promise to expedite and nothing has happened

On 22 July 2020, I submitted a claim for my dryer that was making some weird noise and another one for my refrigerator since the water was not working.
On 28 July 2020, they send a technician from ABD to check both items. The technician checked the dryer and said that a part needed to be replaced for the Dryer. He was not able to determine what was wrong with the refrigerator. (The refrigerator is still not fix either, claim # [protected])
Select approved the first part and the technician installed the part. When he took the dryer apart he said, that he needed to order a second part (worth $83.24) since it was broken. He assemble the dryer back together and started the dryer for 2 seconds and said that it was good, but that he need to order a second part. When I went to use the dryer, it was worse than before, it sounded like he didn't put it together right. We informed the technician about his job and he said that he needed to order a second part. As you can see the dryer is still NOT fixed. The technician said that Select Home Warranty has not approved the $83.24 for the part. I have been without a dryer and going to the laundromat since than. I have called Home Select a lot of times (see file) and they kept promising me to escalate my case, and that they will take care of it, but so far nothing has happened. Claim # [protected]. Almost 60 days and the issue has not been resolved.
The service has been a nightmare. I have to call Select Home Warranty almost every day for status and to find out why is taking for ever to fix my dryer. What are they waiting for? The Technician already informed Select what part is needed and the price, but they keep sending him email with different amount approved, which is less than what the part is worth. The Technician says that he is still waiting for Select to approve the correct amount ($83.24). Who do I need to speak to get the service that I am paying for? Why is taking so long to resolve a simple pretty cheap fix?
The refrigerator is another whole nightmare. My policies says something and they claim that it changed, but Select never informed me about the change of policy. I am really frustrated with the whole situation. Working all day and then need to go to the laundromat is really frustrating.

Hopefully someone in the Headquarters will read this and resolve this issue.

This is the email sent to the Technician: See the Note section, where the amount there is less than $83.24.

From: SHW Claims
Sent: Tuesday, September 8, 2020 10:23 AM
To: [protected]@yahoo.com
Subject: Claim # [protected] - Approved!

Dear Valued Contractor,

This claim has been approved!

1. Claim#: [protected]

2. Authorization Code: jl99164A

3. Amount Covered:
Parts: $83.24
Labor: $0
Diagnosis Fee: $0
Tax: $0
LESS Service Call Fee: $0
TOTAL: $83.24

Note: approved for $38.24
jl99164A

Customer Name: ROSA MACLEAN

Customer Address:

1709 FOREST CREEK DR
Hanover, Maryland
21076, United States

Reminder: Make sure the customers deductible has been collected.

Please contact us if you have any questions or concerns.

Thank You

Authorization Department

[protected]@selecthomewarranty.com

Phone: [protected] | Fax: [protected]

ref:_00D1IIm5g._5001IXK3mc:ref

Read full review of Select Home Warranty and 1 comment
Hide full review
1 comment
Add a comment
W
W
Wm Russell Parker
, US
Oct 12, 2020 12:49 pm EDT

I called to file a claim, they took the information and then sent me a summary of the claim.

They completely misrepresented what I told them.

My Microwave stopped working, it is making popping and crackling noises similar to a large bug caught in a bug zapper. The claims agent inquired if the was an odor, I replied "Yes", like electrical burning small.

In the agents follow email, they stated that the warranty doesn't cover smells.

It has been a week now and they still haven't sent anyone out to look at it.

Worst choice I ever made to leave Fidelity Home Warranty and come to this company. Shop around, find a more reliable company.

ComplaintsBoard
K
4:16 pm EDT

Select Home Warranty ac ducts

June 18th
Select Home Warranty
Legal Claims Department
1 International Blvd
Suite 400
Mahwah, NJ 07495 CERTIFIED RETURN RECEIPT US MAIL

Re: Claim No. [protected] Kathleen Betancourt 8940 S.W. 192nd Drive, Cutler Bay Florida 33157
Policy Number: 1190698 Date of Filing May 29, 2020

To Whom It May Concern:

The above referenced claim was filed on May 29th 2020. The claim was filed and a local contractor you scheduled visited the home. The contractor confirms that you have not attempted to reach them. It was determined that the damage could not be repaired and needed a replacement of ductwork. The contractor submitted their findings to you along with supporting documents and photos. Since then I have reached out to 3 different contractors and confirmed same. At this time the excess water coming from the condensation ductwork has damaged and continues to damage the ceiling and wood trusses of the house. To date I have not heard back from you, I have telephone logs confirming over 20 calls to you that remain unanswered. When I call or email I am told to wait till I receive an email. When I call your number I cannot speak to anyone as my calls cannot be transferred to a live person, the attendant answering says nobody can take my call. For each day delayed the damage further increases, and mold is present. Which is a result of your negligence and failure to respond. I expect to hear back from someone with a resolution by end of day. Further, my policy contract specifically covers repair or replacement of ductwork once the deductible is paid which I have already done.

Please respond immediately as to your intentions to pay or decline claim.

Read full review of Select Home Warranty
Update by Kathleen Betancourt
Sep 15, 2020 4:18 pm EDT

In June they sent a tech to the home and they completed the analysis. They advised that the water would not stop until the ducts were replaced because they could not be repaired. They left me holding for months with no answer. I send photos and videos and they never got back to then finally they emailed saying it was denied.

Hide full review
ComplaintsBoard
S
12:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Select Home Warranty Policy cancellation refund

I have been trying to cancel my policy for 2 months. I am told the process an take 30 days. Each time i call back my policy has been reactivated. This company seems to not want to honor my refund. Horrible company to deal with as the reason for our cancellation had to do with the not sending out a technician as promised.

Read full review of Select Home Warranty
Hide full review
ComplaintsBoard
P
3:27 pm EDT

Select Home Warranty shw - 1821702

I am a realtor and my investors have 413 residential units. I purchased select home warranty even thought total home is often the warranty company in my neighborhood. I am so disgusted. I am so aggravated. I am so angry with the manner in which they handled me just now. I bought a 3 year package for $1050. I called them for the first time and they sent a ac tech out from rainbow air. They denied the claim. I called them last week a yr later and they sent repair pro. The tech saw my unit said omg this is the cleanest unit i've ever touched. The sticker said its from 2014. I advised that I have a lindstrom service agreement and stanley steemer cleans my ducts. The tech did'nt even have to do anything to the unit. He diagnosed it and said I need a carrier fan motor. I called carrier, aaa modern ac and the installation company. I gave select home warranty over a week and they keep dragging and stringing me alone. Please help me. It's 96 degrees outside here in florida. I can only imagine how they handle the elderly less internet savvy people. My mom wouldnt be able to comply with what they asked of me. My 86 yr old nana wouldnt be able to comply with all they asked and now I tracked down original owner of my home, obtained the installation invoice from silver air in pembroke pines, clearly showing the installation date, the service records and maintenance records and most recent cleaning and they still are trying to dragging me on my claim. It is a fan motor. Imagine if it were my toilet, plumbing or even my stove and fridge? I am disgusted.

Read full review of Select Home Warranty
View 0 more photos
Hide full review
ComplaintsBoard
C
4:08 pm EDT

Select Home Warranty Claim payment

I called Select Home Warranty to get my stove fixed or repaired. I purchased a three year policy from a slick talking sales person. I called and filed my claim in May of this year. I have called every week or every other week since I filed my claim and paid the deductible I have talked to at least 5 different people to get my reimbursement for purchasing a new stove. They keep telling me the check was in the mail. On [protected], I was told by a person in the escalation team he would overnight my payment. Nothing today and they won't connect me to the person I talked to on the 30th. I want my reimbursement check. I live in NC, retired on a fixed income.

Read full review of Select Home Warranty
Hide full review
ComplaintsBoard
A
4:45 pm EDT

Select Home Warranty Breach of contract (buyers beware scammers)

company scams customers. Paid 1394 dollars for 3 year contract and after a year they did not provide the services identified in the contract. They stopped communicating all together for months. They did not repair a refrigerator that was broken and denied the claim after I paid their technician to come out. After a year they beginning asking for multiple pictures and making false claims that the repair was due to maintenance. They then cancelled the policy after 1 year and refunded $24.00 with no explanation. 1 year service pro rated is not 24.00. Buyers beware they are company that will start off making you think that it is a good deal but after a year they will deny claims and make any claim difficult and keep your money.

Read full review of Select Home Warranty
Hide full review
ComplaintsBoard
J
1:08 pm EST

Select Home Warranty Furnace

I am disabled and on a ventilator, live alone and I worked on hvac products for over 20 years and live south of chicago so its cold here. Anyhow I had my furnace blower motor go out and since I had a contract with select home warranty I called them and told them about me working on furnaces for 20 + years and that my blower motor went out they told me I should hear from a tech with in 24 to 48 hours well days went by I didn"t hear anything they said wait 24 to 48 hours and I should hear something this went on for a month finally I heard from the tech he confirmed I needed a blower motor he sent in the claim then again another 24 to 48 hours this went on for weeks im still without heat aft. 2.5 to 3 months I ordered the part and told my son how to change it. I had to pay out of my pocket to fix something that I have been paying on for years. I asked to get the money that I had to pay to repair it and they said that since the furnace was now working they were going to close out the repair order because it no longer need repaired. Beware of doing buissness with select home warrenty

Read full review of Select Home Warranty
Hide full review
ComplaintsBoard
J
2:42 am EDT

Select Home Warranty Repair of a/c per home warranty contract

Several calls to Select HW since 05/24/19 diagnoses of my a/c needing new motor (Contractor asigned by SHW). I have gotten several differnt responces from agents at customer service but "no repair". As they search for another contractor they suggest I look for one too. Was told 06/12/19: a new contractor had been assigned, but will have to wait for SHW to sent the contractor a work order to do another diagnoses/repair. I will make my 9th call 6/17/19 to get my a/c repaired since it will be 91 plus degrees in Virginia Beach Va this week. This is my first and last time using this company. Horrible service.

Read full review of Select Home Warranty
Hide full review
ComplaintsBoard
C
4:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Select Home Warranty Repair of a/c

I have been trying for 4 days to get Select Home Warranty to send someone out to repair my A/C. They had someone arranged to come look at it but they were a no-show. Now, 2 days later they are unable to provide me with someone else's contact details or a company name so that I can make arrangements to get the A/C repaired. Customer Service has no way of contacting their dispatch department nor can they get them to send me the contact details I have requested. Do not use this company!

Read full review of Select Home Warranty and 2 comments
Hide full review
2 comments
Add a comment
S
S
Sangita Patel
, US
Oct 03, 2020 11:17 am EDT

I agree with review.. I have same problem they never gone response you just forget about this company.

S
S
Sangita Patel
, US
Oct 03, 2020 11:06 am EDT

right, if you do not want to throw your money in garbage then please do not buy this plan...

ComplaintsBoard
R
10:18 pm EDT

Select Home Warranty Ripoff fraud broken contract

Bought a warranty March 6, 2019, 2 months 63 days in My dishwasher broke down they gave me a claim number sent a tech to my house we paid $60.00 for the service call. Need a control board they denied my claim saying the plan was only 30 days old, they stated the first 30 days is a "cool down period" the second 30 days is an" activation period" after explaining to them the math did not add up they put it in review? today May 17th, 2019 10 days after my claim they told me after having to call them for the 8th time that it was now 35 days for the cooldown and activation period? total rip off the should not be in business, there should be a law against this kind of scammers I will be posting this everywhere I can, they need to be out of a job. I am glad I paid monthly they only got me for 3 months and a 60 $ service call.

Read full review of Select Home Warranty
Hide full review
ComplaintsBoard
D
1:58 pm EDT

Select Home Warranty Home warranty

I put in a claim .I was assigned a repair man.After I paid the service call fee "SHW" said they were not fixing it.If not covered they should have known that and not given me a claim # and a repair man .I should be reimbursed $ paid out for service call. Paid $75. on 2-26-2019.Claim#01037144.I call SHW three times and was told a supervisor would call me back but they nev er did.

Read full review of Select Home Warranty
Hide full review
ComplaintsBoard
H
5:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Select Home Warranty Not keeping their end of the contract

I have paid them and now my refrigerator needs work and they refused to fix it! Fraud! They lie all the time. Refuse to even speak to a supervisor would not give me anybody higher up what I need to speak to lie to me four times on one phone call like to the Pliance owner as well and it's been eight days and I have not yet had my refrigerator fixed. I am losing food are you hanging because these people and my food is going bad. We are retired couple and cannot afford to keep going out and buying food I find it a palling

Read full review of Select Home Warranty
Hide full review
ComplaintsBoard
I
10:58 am EDT

Select Home Warranty Air conditioning

I requested air conditioner company 8/7. Took several calls to get the 2nd company they emailed about to come out a week and a half later. Veterans Business services tech said my 31 year old unit had a valve leak and the whole unit needed to be replaced. They took a long time to submit the diagnosis to select home warranty. Select home warranty, then, wanted more information; which that company never responded to. They would not return call to SHW, or myself.
After 2 weeks from my initial call, SHW rep told me to get my own company & sent an email on the process.
On 9/1, right before Labor Day, Hills Air conditioning came out and while speaking to the SHW approval representative, the compressor quit working.
The initial cause of my 31 year old air conditioner not cooling the house was a leak in the valve. The Freon wasn't able to cool properly due to the leak in the valve, so the unit was always running which broke the compressor.
The approval representative was told the compressor had quit and yes, the AC had to be replaced and Hills HVAC tech said he could do it for maybe 1800.00. The approval technician said he would approve it for that amount; very excitedly, and would send me forms for Hills AC to fill out for my reimbursement.
It couldn't be done that Saturday 9/1, so Hills went and purchased the new unit and installed it 9/4.
On 9/4, select home warranty sent me an email saying they'd reviewed my claim and decided the Freon leak is what broke the unit and would not pay or be responsible for the new unit.
This is not what happened and the HVAC tech and myself have talked to everyone in this horrible company to no avail.
Do not waste your time and money on this company.
I am planning to sue them since they approved the new unit, and they let you know they record every conversation.

Read full review of Select Home Warranty
Hide full review
ComplaintsBoard
C
11:18 am EDT

Select Home Warranty Home warranty service

Worst Service, Worst Experience, Biggest Scam.
I Prepaid for three years. Biggest mistake. Two claims, in 2 years, Both were not paid due to the fine print in the contract. One for AC repair. The other for a Water Heater Repair.
Customer service is terrible. When I asked the agents on the call to give me their name and employee id? since they were very rude. They declined and the two agents dropped the call.
When I called back, I was told, "We don't know which call center you were talking with" hence, they can't find a record of the call being dropped.
Back to the claims history. Both claims, Select was not able to secure a local contractor to do the work for me. No one locally want to work with Select. I was told by select agents to find a local service guy, and they will work with him. Both contractors I brought in, I had to pay for the service call out of my pocket, since Select refused to pay for the service. "{Too expensive. I need to find a cheaper guy". that's what they told me.
When I asked to be transferred to the claims adjusters, I was told, that Department don't have phone extensions.
Take my advice, Steer away from these scammers. Terrible company to deal with. terrible customer service.

Chuck Shmayel

Read full review of Select Home Warranty
Hide full review

Select Home Warranty In-depth Review

Overview of Select Home Warranty: Select Home Warranty is a reputable company that provides comprehensive home warranty plans to homeowners across the United States. With a strong focus on customer satisfaction, Select Home Warranty offers a range of coverage options to protect your home's major systems and appliances.

Coverage and Plans: Select Home Warranty offers three main plans: Bronze Care, Gold Care, and Platinum Care. These plans cover a wide range of systems and appliances, including HVAC systems, electrical systems, plumbing systems, kitchen appliances, and more. The coverage provided is extensive and ensures that homeowners are protected against unexpected repair costs.

Pricing and Payment Options: Select Home Warranty offers competitive pricing for their plans, with affordable monthly and annual payment options. The company also provides a 30-day money-back guarantee, giving homeowners peace of mind when choosing their coverage. The pricing structure is transparent and easy to understand, making it convenient for homeowners to select the plan that best fits their needs and budget.

Claim Process and Customer Service: Select Home Warranty has a straightforward and efficient claim process. Homeowners can easily file a claim online or by phone, and the company strives to provide prompt and reliable service. Their customer service team is knowledgeable and responsive, ensuring that homeowners receive the assistance they need throughout the claim process.

Contractor Network and Service Quality: Select Home Warranty has a vast network of qualified and experienced contractors who are available to handle repairs and replacements. The company carefully selects contractors to ensure that they meet high standards of service quality. Homeowners can trust that their repairs will be handled by professionals who will get the job done right.

Customer Reviews and Satisfaction: Select Home Warranty has received positive reviews from many satisfied customers. Homeowners appreciate the company's quick response times, reliable service, and hassle-free claim process. The high level of customer satisfaction is a testament to Select Home Warranty's commitment to providing excellent service to their customers.

Additional Benefits and Features: In addition to their comprehensive coverage plans, Select Home Warranty offers additional benefits and features. These include 24/7 customer support, a free roof leak coverage option, and a rekey service for lost or stolen keys. These additional benefits enhance the overall value and protection provided by Select Home Warranty.

Limitations and Exclusions: Like any home warranty provider, Select Home Warranty has limitations and exclusions in their coverage. It is important for homeowners to review the terms and conditions of their plan to fully understand what is covered and what is not. Some exclusions may apply to pre-existing conditions, improper maintenance, and certain types of damage.

Comparison with Competitors: When compared to its competitors, Select Home Warranty stands out for its comprehensive coverage options, competitive pricing, and excellent customer service. The company's commitment to customer satisfaction sets them apart from other providers in the industry.

Conclusion and Recommendation: Overall, Select Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home's major systems and appliances. With competitive pricing, prompt claim processing, and a network of qualified contractors, Select Home Warranty provides peace of mind and protection against unexpected repair costs. We highly recommend considering Select Home Warranty for your home warranty needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Select Home Warranty customer service

Phone number

+1 (855) 267-3532

Website

selecthomewarranty.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Select Home Warranty?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Select Home Warranty Customer Service. Initial Select Home Warranty complaints should be directed to their team directly. You can find contact details for Select Home Warranty above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Select Home Warranty. Discuss the issues you have had with Select Home Warranty and work with their customer service team to find a resolution.