The complaint has been investigated and
resolved to the customer's satisfactionResolved Segway — Bad service
resolved to the customer's satisfaction
Everyone should be aware of the depreciation and maintenance costs associated with a Segway. My three year old $5800+ Segway XT stopped working. I took it back to the dealer where it was purchased (this is the third owner of that dealership). The problem was a charging module that would cost $675 to repair and by the way, the $2000 batteries would also need to be replaced. So I asked what would my trade in be on the current Segway X2, the answer: $500 since the charging module that failed and caused the batteries to fail would need to be replaced. Actually they said that my unit would be used for parts as Segway is not making replacement parts for the older model. BEWARE!