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1.4 83 Reviews

Securus Technologies Complaints Summary

8 Resolved
75 Unresolved
Our verdict: With Securus Technologies's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Securus Technologies reviews & complaints 83

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4:09 am EST

Securus Technologies Securus inmate messages

The pictures that I am trying to send my boyfriend have no nudity I am Fully dressed but the cops won't let my boyfriend see them

Desired outcome: Approve the photos

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10:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Securus Technologies I am complaining about Account Phone services.

I am complaining because I have an account with their phone product.
And I discovered that they had somehow linked a contact number to my pay account.
A friend number who was on the list for my son to call.
Causing it to be tied into my own personnel account Billing.
And it appeared multiple deductions were being taking from my debit account.
And the other persons phone number who was a contact number on my son whos an inmate.
One of his contacts on his list of numbers to call. Was being billed into my own account billing statements.
Then to find out that they have taken money from my account leaving me owing them they say -33.00.
And they blocked my account as well (on/about 4/2/21) where I can't add any funds to talk to my son.
I do not owe them any money and there was money on my son account we never got to use.

Desired outcome: I want my money efunded and my account free from any ties to anyone elses account phone number. And I need my account unblocked and back in good standing. I want to be able to speak with them, they do not answer customer calls /email.

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11:57 pm EDT

Securus Technologies Hold time

Why am I not receiving calls when my account is clear and it shows call attempts. And why have I been on hold for an hour because I want to know why I can't get a call from the detention center. Y'all charge a $3 processing fee but keep people on hold for excess amount of time y'all are crooks

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11:39 pm EDT

Securus Technologies Video connect

Here is the letter I sent to Securus on 7/29 with no response. Tonight, was the 5th call I have missed with my loved one.
I called Securus ahead of time to troubleshoot but I eventually their phone tree hung up on me. I called the correction facility itself to troubleshoot, but they said they are not sure why it's not connecting and that Securus needs to provide the software support. I have tried all the steps asked of me to be successful, yet Securus doesn't care about their customer service, or who is impacted. The company needs a competitor. It's a shame.
7/29/20
Hello Securus,
I am extremely frustrated with your services. I have now missed 4 connect calls with my loved one. Like many others in the Pandemic we rely on the video connect to see our loved ones. I have called your support line, and they didn't transfer me to technical support. I am formally requesting technical support and a response phone call to trouble shoot these issues. You can reach me at [protected], Rosemary Loftis.
Service: Securus Video Connect
Hardware: iPhone 11
Issue:
• I log in on my end on my cell phone, software says I am waiting for the inmate and displays his name with the pop-up window open and ready for connection.
• The inmate logs in, chooses ready and waits, but is never connected as you can see in the details below.
• The secures video connect is not recognizing my log in, and the inmate and I are never connected.
Troubleshooting on my end:
I have phoned the correctional facility during my last two sessions and they have not been able to help. They tell me the inmate has logged in and the issue is that I have not logged in.
I have called Securus technical support and they said they can not help me unless I call at time inmate has joined call. This is EXTREMELY frustrating.
Screen shots below:

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Kira Pangburn-Yeager
Kira Pangburn-Yeager
, US
Jan 13, 2023 9:49 am EST

Try looking at your permissions and allow everything allow pop ups turn pop up blocker off n mke sure you dnt hve vpn running n sometime sometimes its the wifis settings so just. Try it with no wifi. Tht helped me i had to figure it out bc securus sure didnt

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10:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Securus Technologies prepaid inmate phone service

I have used this service several times with my debit card with no problem paying for calls as I receive them. They advertise a pre pay service which is alegedly faster, easier and cheaper. I used their "text now" service which is their "so called" easier, quicker method o applying money to your account and I applied $50 to my account. Now all of a sudden after using their prefered method and putting $50 on my account I can not access my account, their website does not work, their answering service, I called 4 times with a wait time of 15 minutes plus and when they finally answered they couldn't hear me. Imagine that, a phone service that can't hear phone calls. On my fifth attempt and 22 minute wait, the whole time on wait having to listen to them recommending me to use their text service or online service, remind you neither will work. Finally getting through to someone and they want to give me another number to call. Guess what, same problems calling that number! Finally after 4 attempts I get an agent and what can they do? Send me back to the other number that sent me to them!

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9:55 am EDT

Securus Technologies need my account unblocked

I have been trying to get my phone number unblocked. I have faxed and uploaded all documents needed to prove that the cards used on my account was mine, my kids and my girlfriend's. What more do you need? Birth Certificates? Playing with ones mental stability is not right. Just because my fiance made a mistake does not make me a criminal. That is how i feel right now. It does not take 15 business days to unblock an account. My fiance has medical problems and cannot reach me. He is in PDC so he cannot even add a phone number for 6 months. I just want my account unblocked. Not to mention i almost lost my phone number due to being instructed by one of the agents to get a new number and a new account. It took me 3 days to get my original phone number back.

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jentilpet
Bushkill, US
Jul 05, 2022 8:15 am EDT

Pamela Bacon OMG The same thing has happened to me ! This company is actually cruel ! I haven't heard from my fincee since June 7th 2022 He has money on his phone account ! When I called Securus Tech customer service I was told my number was >Blocked>>I spent 2 weeks calling them back every fregin day ! So many inept reps each one gave me different advice >conflicting advice ! Then I was told to call my phone company and ask them to send a FAX proving ownership of my phone number ! WRONG >>My phone company did not send them the entire info >since I have a >Bundled< acc't Tv Internet and phone all on one bill >so then they told me the info my phone company sent was >>Invalid>>Then I was told >>Oh no Catherine you yourself have to FAX this info Last Wedsday June 29th 2022 an email was sent to me stating that my issue was being >Escalated>> re importance A rep told met the supervisor John in the >Upper office was going over it again {It has been only 4 days} out of 10 I FAXed exactly what they needed June 25th 2022 I have been so sick and depressed I have been in fear every day >Having anxiety and shortness of breathe ! I must talk to my fiancee he needs me as I need him ! Securus {Family & Friends} profess to care about inmates and the importance of communication ? Really ? I think not That word >>Blocked>> will haunt me to my death I am traumatized ! I haven't called Securus Tech in approx 6 days and I am too afraid of what they will say now ! When I call I hear a recording saying ?You have an account and you're free to receive calls>> however I am in fact not receiving his calls ! I called the Complaints Boward Attorney General Office and told the agent the entire story but I want to wait the 10 days until he sends the complaint in What I really want to do is call a contingency lawyer ! I have told this story to anyone who would listen I must have justice and Securus must be accountable ! OMG What next? after 10 days>>? This must be resolved as soon or sooner than possible

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11:28 am EST

Securus Technologies routing issues with my calls for six weeks

For six weeks I've had routing issues where my husband calls me and the lines never connect. For six weeks I've caleld Secrus and submitted over ten tickets. I've requested to be transferred to the I.T department and was denied that and told that the representive can't even speak to them. Every representative has told me something different when the issue first started happening and now that I have numourous notes and tickets on my account everyone agrees by reading the I.T department notes that it's a routing issue and they claim it will be resolved. ITS NOT BEING RESOLVED! My phone will work for a few days after a ticket had even submitted then stop again. I used to get a call for a few days in a row before I had to call back Secrus and complain now I get a call every few days and when I call Secrus they can clearly see all the attempts and then they submit yet again another TICKET! The last representive I spoke to told me that once my husband calls me the call is routed to Secrus and then Secrus uses a carrier to route to me and there is some sort of Issue there and that I.T will see the issue that they will fix it. I remind them that the issue they are claiming will be fixed is a temporary fix since I constantly have to call back. This is unacceptable. I request a supervisor to speak to and the reps tell me none are available. I request a call back from a supervisor and they tell me I have to wait 48 hrs and NO ONE CALLS. I found a corporate number in an online forum along with the corporate head quarters adress and I will be calling it Monday since I've spent six weeks begging for this issue to be resolved. I have the names and dates of everyone I spoke to along with the ticket numbers and I will be reporting everything to corporate. I have three numbers on my prepaid account and every time I call I express the specific phone number having the issue (the other two numbers are waiting for facility approval) and the representatives have even even filed tickets under the wrong number several times now waisitng my time waiting for I.T to reject the ticket due to the inactive number. Any other company this would be considered unacceptable yet Secrus's subpar service is allowed because it's prison related! I've had the same phone number for 8 years and this has never been an issue for me before these past six weeks. It's absolutely horrific how This continuous issues is not being taken seriously and is getting worse.

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dizzyyjay
, US
May 18, 2020 9:25 pm EDT

hello ! I know this is over a year old but im having this problem myself! How was it resolved ? Because they literally tell me the same exact thing !

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2:11 pm EST

Securus Technologies blocked by invalid credit card chargeback

Account: [protected]

I am writing this complaint because I feel that I am being scammed by securus technologies and i'm not getting any assistance in trying to get this resolved.

Securus technologies, or securustech.net, is a united states based prison technology company that provides services such as phone and online video services, as well as fund transfers. I have the online video services only with them. You can pay $5.95 per online visit or $19.99 for monthly unlimited for wednesday and friday visits. I tried it out for 1 visit at $5.95 on 9/12/18 and on 9/18/18, I subscribed to pay ahead $19.99 per month for the unlimited plan. The amounts came out as they were supposed to on 9/18/18 to cover service from 9/18-10/17, $19.99 on 10/18/18 to cover service from 10/18-11/17, and $19.99 on 11/18/18 to cover service from 11/18-12/17. That is what I want and that is not disputed, however I was blocked on 11/23/18.

I have spoken with securus technologies several times in november and several times this month. What is being said is that "my" bank jp morgan chase is disputing $57.95 and charged the amount back. #1. I am using my own card, I have possession of the card, and I did not dispute anything. #2. My bank is bank of america, which is in no way associated with jp morgan chase. #3. The math does not add up and they can't even tell my why it does not add up, $19.99 monthly x 3 months= $59.97, not the $57.95 "disputed" amount.

I have literally begged securus technologies to look back at the charge back form that came to see if they just pulled up the wrong account or the wrong card number (maybe transposing the number to get the account pulled up and once the account is pulled up and associated with mine, then they would be looking at my card number and information), but they absolutely refuse to go back to the original information that started this.

The only thing securus technologies suggested to me at that time, was to repay the $57.95 that was not given back to me…. I had told them that I could send them a bank statement when I talked to them in november, but they had said that wouldn't show the bank putting a charge back on it, and that they needed a "bank statement affidavit", which you would think in itself sounds easy, but it's not. My bank, bank of america (which is the logo on the attached print of my now voided debit card), at first said they would send me the affidavit saying that they never disputed the amount and that it would take 7-10 days to receive it. They said that they can not fax it or email it to me.in my city, columbus ga, there is only one branch of bank of america and it's about 20 minutes to get there. With my work schedule and their office hours, I was going to have to wait for it. I waited the 10 days and did not receive anything, so I started this process over again since I am still blocked from communicating with my brother who is in jail at the lawrenceville sheriff's department in lawrenceville, ga.

I started at the bank this time and requested the affidavit. The rep said that they don't do that, so I requested her supervisor, who also said that they don't write anything up for customers. I called back securus technologies again to beg for them to pull the original chargeback information and they again tell me to send in an affidavit. I did bring up the fact that if they sent the money back to me, wouldn't that show that I owe $57.95, and on my transaction details from securus technologies, it shows that I have a zero balance. On their transaction details it shows my visitation dates and the charge if it were not already covered by the unlimited plan, so somewhere in their system they should be able to show me that the $57.95 that they are saying was sent back to my bank, has been charged back or debited back on my account instead of the zero balance that I am currently seeing.

I have been trying to deal with this for almost a month, which is not even asking the question of if I have been blocked from using the service, and this is a prepay service, why am I even being asked to repay the $19.99 from 11/18-12/17 when i'm blocked from use of the service that I want.

I actually got off of work and went to the bank of america to push to get a bank statement affidavit but again was told in person this time, by a rep and by her manager, that they don't go that extra little mile to type something up for me. They said it's not fraud because I agreed to the charge, and I don't think it's fraud either, I think that this is a scam. Someone on either securus technologies side or boa side, had some type of breach in information and some scammer maybe putting in as charge back and providing a different bank name and account number to credit it back to. I don't know if that's the case, all I do know is that if I don't have the money, and they "say" they don't have the money, where is the money?

I called back securus technologies again and asked for a supervisor. My first question to her is what is my balance? She said -0-, then we get to the $57.95 amount, where does it show that I owe that. She said the quickest way to resolve is to repay the $57.95 by western union. With all this frustration I probably would be better off to do it just to get this moved on, but, #1. That would not fix the problem when this could very well be a simple transposing of the number or something as big as the company and its customers being scammed. #2. Who's to say that if I just repay the $57.95 even though I never got the first $57.95 back, that this same thing won't happen again to me or to other customers.

I am sending a copy of my banking statement from november 18 till now, to show that this is the account where the monthly charges are deducted and that if they were going to put back in a credit for the so called "disputed" amount, that by now, it would be back on my banking account and it's not. I'm also providing a picture of my debit card that is on the securus technologies account, and it clearly has the logo of bank of america, not jp morgan. Now, what I can't get supervisor "val" from securus technologies to realize is that if they could make a mistake and put the wrong banking name, then maybe they could have picked the wrong account to begin with.

One thing that I will not be doing that val said, is to fax in a copy of my driver's license that this company already has on file. When you sign up for their service, you have to have a government id, which I used a driver's license, and a picture of myself to make sure that I am the one that would be on the online video chat. Since you already have my driver's license on file, I can even see it on my profile of the account, and I already think that somebody is being scammed here, i'm not going to be stupid enough to put my driver's license out over a fax line. An encrypted email maybe, (even though you already have this in your records!), but not on open fax line.

My request in writing which will be to the bbb, the fcc, securus technologies headquarters: carrollton, tx, and to the chargeback office of securus technologies, is that I want this researched. I want the block removed, I want an apology, and I want the $19.99 that I prepaid on 11/18/18 for future services that I never got a chance to use due to the block, credited back to my account. The kicker part to all of this is that the idea behind this is wonderful, when it works with no intermittent stuttering problems, it's like you can facetime the inmate which is remarkable because you can do it from any part of the united states. I have recommended and helped my sister in san jose california to get signed up for this service, my sister in law from montgomery al, my cousin from huntsville, al, to all get signed up for this service, and I would hate to think that I mislead them and for them to have to go through all this drama.

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HNB1983
, US
Feb 21, 2020 11:49 pm EST

The same thing happened to me with my Securus account, except mine was with the AdvanceConnect account. Like an idiot... I actually paid the $75.00 chargeback fee that they said that I had on my account from a refund request— THAT I NEVER REQUESTED AND NEVER EVEN GOT! And after I paid the $75 chargeback thru moneygram like I was told to do... it NEVER RESOLVED my account and now I have to make ALL of my payments for my phone account thru moneygram which is an additional $5.95 charge and it takes SECURUS anywhere from 24-48 hours to post my payments on my account! SECURUS IS A FRAUD AND SHOULD NOT BE ALLOWED TO DO THIS TO PEOPLE!

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4:49 am EDT

Securus Technologies I think secureus made me commit fraud

I live in the UK and my husband in NY. I set up a phone line with Securus to speak with my husband and an employee told me I needed to call ConsCall Home because Securus don't do phone lines international. After spending over$1000 in two months between two companies that turns out to be three I find out my phone line is illegal. I have the transcripts where Securus told me I had to use ConsCall. I'm currently finding a lawyer to sue Securus us. I will get ConsCall Home in the process. I've contacted Senator Andrea Stewart Cousins and a lawyer. It turns out ConsCall aren't a legally company and they have access to my bank account. I have every word between both companies documented including one employee admitting she believes my story that someone scammed me at Securus. I now can never speak to my husband again on the phone until I move. I'm devastated. The stress has been too much. I've lost a fortune to this company. So if you want in on a law suit email me at [protected]@gmail.com

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8:46 am EDT

Securus Technologies how long it is taking my refund to get to me

Hello I am writing you in regards to how long it has taken my refund to get back to me I put $50 on the securus phone account so my husband was able to call the jail phone is different than the one in prison I have waited over 8 weeks for my refund to get back to me myself and our sons would like to talk to him it is bad enough he is all the way in el paso Texas and we are in el Reno OK 664 miles away do you have any idea what its like not being able to talk to the person you love and your sons ask if daddy calling today and you have to be the one to tell them no he can't call cause mommy doesn't have money to talk to him do you have any idea how bad I feel for telling his sons that my refund should not take this long to get in the mail And shipped to my house really it is ridicoilous how long it has been I am very unhappy with this

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5:50 am EDT

Securus Technologies We tried all their number and we still could reach them

We failed to contact the company Securus Technologies. We needed to open the account, but we needed to approve the phone number before. We tried to do it online, but it was impossible and some error occurred all the time. But it was really hard to reach them on phone. They have too many phone numbers and we have tried all of them, but each time we heard only machine voice. Stay away from them.

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7:39 am EDT

Securus Technologies No support and the company has terrible customer services

Don’t work with the company Securus Technologies. I was completely disappointed in their services, because the manager didn’t want to listen to me. The support team told that they couldn’t help me. I went around in circles and my work stopped. I simply didn’t understand for what I have paid. I pay them rather large sums and it wasn’t worth it, because they treated me like rubbish.

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4:44 pm EDT

Securus Technologies Their service didn't work for me

I needed to make a video call using SecurusTech.net so I deposited $20 on my account on this website. Even though money was transferred to my account I still wasn’t able to make any video calls. I emailed their customer support regarding my problem but received no help from them. Basically they told me that it must be some kind of problem with my computer and not with their service. Not satisfied with such answer.

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11:29 am EDT

Securus Technologies If anyone could help me to get my money back…

I purchased the Securus Jail Calls for a cheaper price for jails and it was all false. I’m trying to get a hold of them because my relative tried calling me several times and the calls didn’t go through. If anyone could help me to get my money back… Thank you...

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Charlene Jackson
Elyria, US
Jul 23, 2013 1:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

please help me, I lose almost $10.00 a payment on my phone, when my son and I are talking we get a interuption, saying this call is not allowed any third party call and it disconect the call. and tere were no third party going on; also my son would have to call three times or more, because when it say press one to talk, and i press one it keep going to other options and it wont stop! and he get a card every month, with x amont of call to make in a month, rather i pick up or not once a phone rings he lose his call. please help us, and tell us what to do. however i do feel that Securus owe me $10.00. i am a good customer of yours, i put on my phone sometimes $150. to $200 a month. please help with this connect problem.

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5:50 pm EDT
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Securus Technologies Scam on disconnected calls for no good reason says no custom calling then hangs up on the loved ones

I am writing on the scams of the hang ups at the correctional facility billing services, In on months time I have been disconnected 10 times for no good reason. When they get ready to disconned the line it says (NO CUSTOM CALLING ALLOWED!). What ever that is suppose to mean! There is nothing going on or being said for them to disconnect us. I have called the billing services several times no ANSWERS from anyone I would like a refund for the calls that i was disconnected on. I know the mopre u disconnedt the phone lines on all the loved ones the more money you make from us. bullcrap... I am entiled to my money back check your records three to five minute phone calls at a time and then hangs you up... And I am still being charged for 3.20 a call rather we get to talk or not!

I would like a answer and a refund from the billing services ASAP A VERY UNHAPPY LOVED ONE THIS IS ALL A SCAM! LISA

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&lt;3!
Monroe, US
May 02, 2010 8:23 pm EDT

Some calls they don't refund...which is irritating...I usually just call and I am very polite, they usually give me credit. It's not that CBS is cutting us off, it's the jail...for "head count", fights, etc. Anything the jail feels necessary to cut phones off for. The phones are crappy and disconnect on me several times...Usually, most times, I get my money back, being polite and understanding. There have been a few incidents where I haven't gotten my money back, but I just fight it, send the faxes and eventually either get it or forget it...I think the money I have lost is still worth getting to speak to my loved one...

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9:01 pm EST
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Securus Technologies No Customer Service AVAILABLE

I have only been dealing with these people a couple of days and it has been a f...ing disaster. First, I couldn't get anyone on the phone so I tried the chat feature. No luck- no one available. So I kept trying until finally I got someone through the chat. I set up my account and was supposed to get an email with my password but that never arrived. I again tried to call but could not get through- ALL AGENTS ARE BUSY, TRY YOUR CALL AGAIN LATER seems to be their idea of 24 hour customer service. So I kept trying both the chat and the phone until FINALLY I got someone through a chat. I was told they would resend the email so I asked them to please verify my email address was correct, the gal said it had been put in incorrectly. I gave it 4 hours and still no email so I again tried to call- NO AGENTS AVAILABLE (SURPRISE! NOT) So I again tried to get someone through the chat and, you guessed it, NOT AVAILABLE. I sent an email, NO REPLY. I continued to try to contact them and FINALLY got through on chat. The agent was very nice and he got me into my account so I was able to fund so I figured all was ok- NOT! I got a call from my finance and the call could not be completed because it said I didn't have sufficient funds! I tried to call, ALL AGENTS ARE BUSY, TRY YOUR CALL AGAIN LATER! I tried to get someone through the chat, NO AGENTS AVAILABLE! I tried over and over for more than an hour, I even sent an email... I read the remarks from someone claiming to be a customer service representative and I have to say this is one of the most f...ed up companies I have ever dealt with. THey obviously believe they can do whatever the hell they want because the families have no other options available to them. I plan to place a formal complaint with the DOC regarding their business practices as well as contacting the FCC, and anyone else who might be interested in undertaking this story. Something needs to be done...

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pissed_off_consumer
, US
Feb 10, 2011 2:40 pm EST
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This is their corporate office in Dallas
Call this number
[protected]

it gets you to an actual person!

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thechampion
YOOKIE, US
Aug 20, 2010 10:55 am EDT

hey sorry, work here. work in dallas office. we try our very very hardest to get to your calls as quick as possible. i am very sorry :( And i do apologize for you being unable to get to calls. dont get mad at us please, be angry with other customers who love to talk on the phone. we are just here to help you. We are not here to mess with your accounts, there is no way for a rep to mess up your account in away way at all. we just want to help you! remember that! if you are nice, then we are...and even if you are mean...we are still nice.
or at least i am... but then again.. think when you call it could be a little 20 something girl answering the phone

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6:18 pm EST
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Securus Technologies - I work for CBS

First of all I would just like to clarify some things that apparently are causing trouble to many customers. I am an employee of Correctional Billing Services and i think there´s some things you should know before complaining. Here´s the FAQ´s. I have att/verizon/whatever unlimited long distance, I dont want you guys/youre tryin to rip me off/who the fxxk...

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11:10 am EST
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Securus Technologies The most crooked business i have ever seen

The most crooked business i have ever seen. and for that county jail u r stuck with it cause they own the phones and they charge u $50 mimmum it really *** when u r 8 hours away from the person. they charged almost 20 dollars for a 15 min call. they r the worst thing i have seen in the phone bussiness.i can not aford 50 dollars all of the time.as i said before they are crooks i hope when ppl see these kind of write up they will learn from other. The best service of this typ is pay-tel but they dont go everywhere

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Securus Technologies account access

These people are something else not only did they allow unauthorized access to my account where my ex-husband with my information reversed my payments and that is only with my checking account info not cbs info like my pin, address, name etc...they would no longer take payments from me on line I kept getting a check validation window. On top of that why the hell does it take them 5-9 hours to post a quick collect payment Im thinking the rep I spoke too sd to me we have 7, 000 customers well Im thinking credit card companies, utility companies etc have more than that and they manage to post the payment within minutes I mean it is a quick collect for Gods sake. Anyways has already been over a week since I have talked to my loved one and they still have not taken the block off my line after paying over 200.00 that they decided to invoice. Checking into verizon so I will not have to deal with CBS never met a biller that wont take my money and when they do they do not give me service lol!

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TCS43
North Grosvenordale, US
Aug 06, 2010 9:40 am EDT

I have had similiar problems with CBS. There is no one to talk to and I put money on the account and they say I owe more. They list me for having calls I never received. I would rather pay the collect call charges at least I get to talk to my son. These people pray on those that want to speak to there loved ones. They take your money and provide poor or no service.

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Securus Technologies false reports of 3 way calling

they charged me for making 3 way phone calls that i never made when i contacted them and i asked to speek with a supervisor they told me that they were not going to remburst me for the calls that they charged me for and they never put the supervisor on the phone, and to top it all off they hung up me i was not to happy with the way they treated me and they were very rude so i called back and talked to someone and i asked them to go back and review the phone conversations and they wouldent even do that out of all the money i spend with that companey i figure that they could go back and listin to the taped conversations but they couldent even do that iam really dissapointed with thier companey.

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josh!!
Santa Barbara, US
Apr 16, 2010 1:47 am EDT

usually when you get a dropped call that lasted for more than 1 minute you need to go into the website to fill out a form so that they can investigate what was the issue. They told me something about phone features and even if i didnt use them the system could recognize them. So I filled out the form and in less than 30 days they gave me the credit. we also need to understand as customers the company policies. We cant just complain if we dont get what we want

Securus Technologies In-depth Review

Company Overview: Securus Technologies is a leading provider of technology solutions for the criminal justice system. With a focus on improving public safety and modernizing the incarceration experience, Securus offers a wide range of innovative products and services. The company's mission is to connect and serve by providing secure communication and information management solutions to correctional facilities and law enforcement agencies.

Products and Services: Securus Technologies offers a comprehensive suite of products and services tailored to the needs of the criminal justice system. From inmate communication solutions to investigative tools, their offerings are designed to enhance security and efficiency. The quality and effectiveness of their products and services are commendable, with features that surpass those of their competitors. Securus Technologies stands out for its commitment to continuous improvement and staying ahead of the curve in terms of functionality and innovation.

Customer Support: Securus Technologies excels in providing excellent customer support through various channels, including phone, email, and live chat. Their response time is impressive, ensuring that customers' concerns are addressed promptly and effectively. Additionally, the company offers a comprehensive self-help resource center, including a knowledge base, FAQs, and tutorials, which empower users to find solutions independently.

Pricing and Value for Money: Securus Technologies adopts a transparent pricing structure, allowing customers to understand the cost associated with their products and services. The value provided by Securus Technologies is exceptional, as their solutions significantly improve the efficiency and security of correctional facilities and law enforcement agencies. When compared to competitors, Securus Technologies offers a compelling value proposition, delivering top-notch products and services at competitive prices.

Security and Privacy: Securus Technologies prioritizes data security and privacy protection. They have implemented robust measures to safeguard customer information, ensuring compliance with industry standards and regulations. Customers can trust that their data is handled with the utmost care and confidentiality, making Securus Technologies a reliable partner in the criminal justice system.

User Experience: Securus Technologies provides a user-friendly interface and seamless navigation on their website. Users can easily access the information they need and navigate through the various products and services offered. Additionally, Securus Technologies offers mobile applications that enhance the user experience, allowing customers to conveniently access and utilize their solutions on the go.

Reputation and Trustworthiness: Securus Technologies has built a strong reputation in the industry and among customers. Their commitment to ethical practices and customer satisfaction is evident through positive customer reviews and ratings. With a proven track record of delivering reliable and secure solutions, Securus Technologies is a trusted partner for correctional facilities and law enforcement agencies.

Innovation and Technology: Securus Technologies invests significantly in research and development, driving innovation in the criminal justice technology space. They leverage cutting-edge technologies to develop state-of-the-art products and services that address the evolving needs of the industry. In comparison to competitors, Securus Technologies stands out for its continuous technological advancements and commitment to staying at the forefront of the industry.

Social Responsibility: Securus Technologies demonstrates a strong commitment to corporate social responsibility. They actively engage in initiatives related to sustainability, community involvement, and philanthropy. By complying with ethical standards and regulations, Securus Technologies showcases their dedication to making a positive impact beyond their core business activities.

Conclusion: Securus Technologies is a trusted and innovative provider of technology solutions for the criminal justice system. Their commitment to improving public safety, coupled with their exceptional products and services, sets them apart from competitors. With excellent customer support, a focus on security and privacy, and a user-friendly experience, Securus Technologies is highly recommended for correctional facilities and law enforcement agencies. While continuously striving for innovation and social responsibility, Securus Technologies should be commended for their strengths and dedication to the industry.

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Contact Securus Technologies customer service

Phone numbers

+1 (972) 734-1111 +1 (800) 844-6591 More phone numbers

Website

securustech.net

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