Securus Payments

Right around 2 years ago we were approached by a Securus salesperson. He was very nice and explained to us how he could lower our credit card processing rates if we switched to Securus. We agreed to switch and the salesperson informed us that we needed to lease 2 credit card machines in case our POS system should ever go down - so we could still process credit cards. After all this time - the credit card machines have never even been taken out of the box. I emailed our contact at Securus (Chris Adams) to return them and after much back and forth he explained to me that we have something called a "non-cancellable" lease and that we would have to pay the remainder of the lease if we broke it. He told me that the lease plus their normal monthly fees should always be lower than anyone else's fees - this however is a fraudulent claim. After checking with a couple other merchant processors I see that anyone can match Securus' rates without forcing me to rent something that I don't need. It was never explained to us that we were entering a "non-cancellable lease" and would have to rent equipment for 4 years that we neither want nor need. These guys are crooks and scam artists and prey on small business.

OH Man did they lie to me! DO NOT do business with them. I am now in a 24 month contract for a terminal i told them I did not want or need and the contract is non cancelable. It cost me 2, 500.00. At no time did I know that I was signing a contract with first data as well. I declined the terminal over and over again before and after the contract yet I was not listened to.