Menu
Security Finance
Security Finance Customer Service Phone, Email, Contacts

Security Finance
reviews & complaints

www.security-finance.com
www.security-finance.com

Learn how the rating is calculated

2.2 16 Reviews

Security Finance Complaints Summary

5 Resolved
11 Unresolved
Our verdict: Engaging with Security Finance, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Security Finance has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Security Finance. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Security Finance reviews & complaints 16

Sort by:

Newest Security Finance reviews & complaints

ComplaintsBoard
H
10:16 pm EST

Security Finance Personal loan

This is an absurd loan business, APR is too high, it’s like usury. This company charges interest on interest and you never finish paying off a small loan. It is a theft, the IRS and other authorities must investigate the abuse that this company commits against the American people. Do not fund these types of businesses, they should close their doors in UTAH. You can read online the thousands complaints agains this business in USA. Mafia business

Claimed loss: A lot money and they screw your credit report

Read full review of Security Finance
Hide full review
ComplaintsBoard
B
5:00 pm EST

Security Finance Management

The location on Broad River Rd location is very rude she told other customers about my past due account and gave personal information. Now I'm having to explain and understand why would she do such a thing. She will also call and use profanity talking about you and her phone isn't hung up. It's probably intentionally. Someone needs have a conversation because this will drive customers away from this location and I very upset about this information getting out to people. Hippa is important

Desired outcome: Termination of her violating my privacy and rights

Read full review of Security Finance
Hide full review
ComplaintsBoard
D
3:48 pm EDT

Security Finance Loan renewal

Was texted that I was eligible for renewal called while at work to get it done needed the money, The female manager decides to give me the run around after I uploaded most up to date documents on the app she tells me that my pay stub wasn’t gonna work it was a month old but most recent my job had given. Said ok and got my hr lady to get me the most recent pay stub today no problem. This manager calls me back while I’m taking care of the pay stub and says I called and verified with your employer. I said you called my job? She said they don’t know who we are or what we do. I guess checking the little box in the contract that says you may not contact my employer don’t really mean anything they do what they want. Never renewed my loan because she is so unpleasant to deal with I will never get a loan here again.

Desired outcome: Compensation for breach of contract

Read full review of Security Finance
Hide full review
ComplaintsBoard
R
10:00 pm EST

Security Finance Double jeopardy

I will not be intimated by one of your employees by reporting my 1 debt twice to effect my credit score that is illegal. Except mr to file a formal complaint with FTC Your employees need an education on harrassing and intimating consumers.

One of your employees female called to harrass me and cause she could not squeeze blood out of me or nicely negotiate the debt she reported my 1 yes 1 debt twice to effect my credit score. I suggest you train this woman to act like a professional lady

Desired outcome: Remove the double report and have the CEO OR OWNER CONTACT ME

Read full review of Security Finance
Hide full review
ComplaintsBoard
I
2:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Security Finance Breach of non disclosure agreement

I have an account with security finance and I have been paying on time.. But I live in a small town and everybody knows each other I work with a guy that happens to work for security finance also. And my problem is that approximately in june this guy was with me at work and he was talking about his new job at security finance and he started discussing my loan that I have with my security finance he mentioned oh you have a account with us right mam? And u got out 1000 and u pay $167 a month right mam? Infront of my work colgues and to me that's not right.. On thursday 08/4/22 at about 7 pm he was working with me and he ask me again oh why haven't you gone to visit us mam? And that his boss had ask him if I still work with him and for him to ask me but not my ake it obvious that why I have not gone to pay them. Since I had gotten sick of covid and my pay check was not good at this time. So that is ty he reason I have not gone to pay them it's only been a month late. But my problem is why do this person discuss my loan in my other work! It supposed to be confidential would that be disclosure of agreement. Which I did tell this guy that he can not even ask me we hat he was asking me or discuss about my loan

Desired outcome: Need a response and why rights do I have

Read full review of Security Finance
Hide full review
ComplaintsBoard
C
11:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Security Finance very, very, very hateful assistant manager.

I'm a new customer to your company and while I'm grateful I was granted the loan on November 19, 2019 there isn't a reason for such unprofessional staff. My hours were so low the last couple of weeks my paycheck was minuscule but my hours resumed and I let them know I'll be in on the 11th. I knew a late fee would be attached but not such disrespect. The assistant manager (she did my loan last month and it was a very weird experience, she kept fidgeting and itching acting extremely odd). When I talked to her and told her the date I would pay she kept saying there isn't a reason why I couldn't pay, go find it from somebody it's a measly 114 dollars and she had never made a late payment in her life. She kept repeating the same thing and speaking to Lisa saying can you believe she doesn't have 114 dollars while she still had me on the phone. This isn't the only complaint, my boyfriends mother has had loans through you guys for twenty years off and on right before she paid her loan off last year Lisa said "even crack heads pay their bills"! And in her situation it wasn't her fault they were scammed out of over two hundred thousand dollars and Lisa knew that. Things happen in life and if a payment is late the customer pays a late fee so you guys prosper in that the customer gets a mark on their credit so there shouldn't be mean and ugly talk to your customers. I referred two people to you guys over Christmas and one happened to be with me whe your assistant manager and manager called and did that to me and both potential new customers said they would never do business with a company that would allow that. A company that's always friendly is Banner and State maybe Lisa and her new Assistant Manager could shadow them to learn how to treat people because the way it's going eventually you'll be out of customers. Let me be clear I no my payment is late but I will pay on payday and shouldn't be treated this way. Thank you

Read full review of Security Finance
Hide full review
ComplaintsBoard
M
11:08 am EDT

Security Finance loan services

Security Finance likes to report late pays on your credit report just to make you pay higher interest rates. They reported I was over 30 days late. I was never more than 30 days late. I can't get Security Finance to remove the late pays in my credit. DONT BORROW FROM THEM. They will hurt your credit just enough to keep you paying higher interest rates.

Read full review of Security Finance
Hide full review
ComplaintsBoard
H
8:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Security Finance - Security Finance - How to Deal with Rude Local Store

Y'all, here's what you do: call the Corporate Office in Spartanburg, NC [protected]) BUT FIRST, DO THE FOLLOWING: I think this only works if you are not very behind, but it WILL WORK to stop harassment calls. :-) If you are having trouble with your branch office and are behind: 1. Call your branch, ask for the Manager (not any other employee), get the...

Read full review of Security Finance and 5 comments
ComplaintsBoard
R
11:28 am EDT

Security Finance The andalusia al. Office

The women that work there are crude. They have very nasty and fowl mouths. They talk about their sex lives with customers and also talk about their fake boobs. They lie to customers. If you call corp. on them they treat you like you are lying. But i know the rules which they have to go by. they lie to corp about what they do. If someone would watch them for real the whole office would be fired. This office is a embarssment to our profession

Read full review of Security Finance
Hide full review
ComplaintsBoard
M
8:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Security Finance Harassment

This is the most unprofessional company I have ever done business with! Not only do the harass you with their endless phone calls, once you have told them you don't have the money at this moment, or don't answer the phone for them they will begin to call your phone from a blocked number. Over and over again. I have never once receive a proper notice by mail or even email which is part of the contract. They have come to both my house and place of employment! This was extremely embarrassing at work! I am a nurse and have strict duties and responsibilities. With the harassing phone calls and the showing up here at work my administrator had decided that they are not only harassing me and that will not be tolerated but that the authorities will be called if they call here or come here again. They have harassed and tried to intimidate me. I have every intention of paying the debt I owe but I will not be harassed or disrespected!

Read full review of Security Finance and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Marcus subway
Blackwell, US
May 27, 2014 12:59 pm EDT

I am the manager the subway or Blackwell and the manager of your store came to my store harassing me by threatening to have me in court by Monday if I pay I am to believe I know I'm behind but I do believe it's legal to come and harass somebody at the job

P
P
punchclose3277
Galesburg, US
Apr 14, 2014 3:14 pm EDT

This company has called my employer multiple times after being asked not to.Also they have came to my place of employment. I told them I cannot pay the debt and not to contact me at work nor come to my work.

ComplaintsBoard
A
7:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Security Finance Harrassment in the work place

I was fired on 07/24/13 for no reason...At 9a.m. a customer called and I answered the phone and the customer asked for an extension on her already late payment. I extended her payment and documented it in the computer, then I asked the customer if she would like to refinance her loan and be able to skip her payment this month and get $296. The customer told me no that she would be out of work for a few months and not be able to pay her payments and she really wanted to pay her loan off. I told her okay and got off the phone with her. My boss (Linda Woods) was sitting behind me listening to my conversation with the customer and asked me what the conversation was about . I told her that the customer wanted an extension and I offered for her to re-finance and she declined the offer. Linda told me I did not try hard enough to get the customer to re-finance. I explained to Linda that the customer will be out of work for a few months and unable to pay on her loan and she wanted to pay it off. Linda started raising her voice and told me I was not doing my job right and I needed to ask the customer 3 times before getting off the phone. Linda was very rude and stern with me while telling me this which caused me to start crying and I told her I could not handle her continuously picking on me every day in front of customers and being rude. She then told me to clock out and go home for the day. When I proceeded to get my belongings and clock out, she then told me that if I leave it was all on me. I told her I was doing what she asked me to just do. When I got home Linda had the other employee leave a message on my answering machine telling me to turn my office keys in. I called the office and asked to speak to Linda and the employee told me she was on a conference call and she would have Linda call me back. 30 minutes later Linda calls me back and I asked her why she wanted me to turn my keys in and that I was confused if she was terminating me or just wanted me to go home for the day. Linda told me she in fact was terminating me. I said ok that's fine and hung up.

Read full review of Security Finance
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
10:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Security Finance Lies to charge more interest

got a small loan for $388.18 with Security Finance back in December 2012 and since then have mailed them my monthly payments of $75 plus an additional $25 each month which was due on the 29th.Each month after mailing my payment I saw that the check was cashed either the next day or 2 days later and was applied to my account. On Thursday May 23rd I called the Lebanon office to find out my payoff amount. I made a check out for the amount I was told and mailed it to them that same day.
I expected that this last and final payment would clear my bank and also be applied to my account within 2 days yet on May 29th when I checked my bank account I saw that it had not cleared my bank yet so I called Security Finance to ask why. I was told they had not received my payment. The lady sounded nervous on the phone and when I assured her they had to have received it I mailed it 6 days ago she told me that maybe the post office misplaced it, she remembered me calling Thursday and would make a note of my call but that I now owed additional interest and to call back tomorrow by 3 they might get it by then.I am very upset because I do not believe for one second that my payment was lost in the mail. I had this EXACT same thing happen with them several years ago with a different loan I had with them and again it was only my last and final payment that coincidently got lost in the mail.For this to happen to only my final payment not one, but 2 times is more than a coincidence. I honestly feel they received my payment on Friday the day after I mailed it and they are not applying it to my account so they won't miss out on month end bonuses or something. I understand this is a serious accusation but I am not the only one who has experienced a lost final payment with them.I called the Post office and spoke to the delivery superviser who told me they had received numerous complaints from others who had mailed final payments to Security Finance and other finance companies and also reported them as missing. It only seems to be the final payments that ever get lost yet the post office has no way of knowing they are delivering a final payment so there is something very wrong here!
I have never had any mail lost with the post office in my life except for 2 final payments I mailed to Security Finance and one to World Finance.I know in my heart that my payments were delivered on time and just not applied because I did not use delivery confirmation and this is too big of a coincidence. This is a very shady way to treat customers and according to the USPS delivery superviser it is a problem others have as well and for Security Finance to get away with this is very wrong. I feel it needs to be investigated and I feel people need to know how this office is doing business.

Read full review of Security Finance
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
9:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Security Finance BAD customer service

On 5/2/2013 I went into the Local Green bay, WI office to make my monthly loan payment, upon entering I noticed two NEW employees, which I have NEVER seen before. I had a question to ask that these employee's may or may not have know the answer to. I told the new employee that i9 would wait for a more senior employee to handle my transaction. I was told by the women behind the person assisting me that "if I ever came in & she was the only person available that at she would not help me." she also told me she would not be my friend which I responded that at I did not ask her to be my friend. upon leaving the office I told this person that she had a bad attitude, she said I had one also. another more senior employee told me to leave & flipped me off upon leaving the office. a letter was e-mailed & mailed to the corp. office.

Read full review of Security Finance
Hide full review
ComplaintsBoard
K
2:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Security Finance harrassment

I took out a loan a while back ago and paid it off in full and on time. Foolishly I took out another loan, payments were on time every month. I have since lost employment and have told them of this. My family and friends get endless calls daily, several times a day. Twice they have come to my home, which I was not there but had a note on my door. My payment is 100.00 dollars! I would think it costs them more to harass me the actual debts must be a law about companies harrassing customers!

Read full review of Security Finance
Hide full review
ComplaintsBoard
B
9:29 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Security Finance Personal Loan

I recieved a personal loan with this company and I told them when i got the loan that i coulden't make the payment on the last date that they intended for me to pay and that was on the 11th of each month, and that i could pay them on the 15th instead and it was agreed o.k. so once the 12th came they call my phone and my job so i would go drop a check in the box on the 15th like i said well...That's wasen't enough they keep calling my job over and over and over then when my co-wrkers said i was off the wanted to talk to my Human Res.Department I mean this is for anyone who get's a loan from them ''D0N'T it aint worth the hassle you'd be better off donate'n blood to save somebody's life then to ask them for money These people don't understand that if you keep calling somebody's job, they gonna make you loose it so that you can't pay for the stupid loan! when i get my taxas i'm pay'n them stupid ### off and never look back...

Read full review of Security Finance and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
M
M
Mary E. Taylor
Garden City, US
Jul 12, 2010 9:33 am EDT

Thank you for your immediate response concerning this matter.

M
M
Mary E. Taylor
Garden City, US
Jul 12, 2010 9:28 am EDT

What am I to do to rectifie this matter

M
M
Mary E. Taylor
Garden City, US
Jul 12, 2010 9:27 am EDT

My name is Mary E. Taylor, in 2008 after renuing my loan twice I recieved a letter from a collection com. stating that my third loan was charged off and my credit was tremendously effected by this. My house burned down during this time and I dont have proof, but I paid all my accounts out in full. Why is my credit still reflecting a charge off of over 650.00?

ComplaintsBoard
F
10:24 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Security Finance - Unsolicited phone calls

I have a small loan with Security Finance this payment is due once a month. However, they contact you anytime they feel free to to see when you would like to set up another payment. This was just paid last week and they are already calling. When I told the girl that there would be another payment by the fist of the month she said would you like to make...

Read full review of Security Finance and 23 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Security Finance customer service

Website

www.security-finance.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Security Finance?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Security Finance Customer Service. Initial Security Finance complaints should be directed to their team directly. You can find contact details for Security Finance above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Security Finance. Discuss the issues you have had with Security Finance and work with their customer service team to find a resolution.