Securitas
reviews and complaints

Hello.
I applied in Boardman OR for security supervisor/manager role. Received a call from Stephanie Felipe and she set up an in person interview few days after. The day prior received an email it was cancelled. She would contact me following week. Never heard back following week. Emailed twice and no response. Spoke on phone today 6-12-20 and Stephanie appeared disorganized and frazzled as to who I was. Started asking me questions again after she already did the 1st time. She was very unprofessional.

My name is Kevin Matthew Hogan, I am a United States Military Police Veteran, I served 8 years in the Army Reserve and went on 1 deployment to GTMO Cuba to do Detainee Operations in support of Operation Enduring Freedom. My highest rank was E5 SGT. I was trying to become a Unarmed Security Guard for Securitas. I had a phone interview with Gage Dimdiman, who wanted to get me hired and set me up with Valley Guard training 40 hour online training. I completed the training in about 2 days or so. Gage Dimdiman then directed to me to send my certificates to Cassandra.[protected]@securitasinc.com. In witch i did right way. I then did my request for live scan. I did docusign documents as well Consenting to background check in between all this . Then i did the finger prints scan as asked. I was then in the waiting phase for my background to go through. Most of my interaction with these 2 employees was through phone call actual conversation and not text messages.

I was then contacted by Jessica Pacheco and this is were miscommunication begins. She doesn't call me first. Just sends me a text message that reads as follows:

April [protected]

Hi Kevin, This is Jessica Pacheco,
HR Specialist from
Securitas.
I'm applying for your guard card. You will
Be getting an email from BreEZe. Do
Not open it. Just
Forward it to my
email. Jessica.pac
[protected]@securitasinc
.com

From looking at it seems like a spam bot message in nature. I looked inside my email box and the email was not in my email box. So either she made a mistake or just never sent it i don't know but i never received that first message and none the rest of that day.
There is some strange conversation and it seemed strange to me so i contacted Gage Dimdiman to confirm jessica Pacheco is an actual employee at the company. He confirms it to me.

I also thought that this person might be another hr from another location because i had already applied at a few locations for this company. I thought possibly that she was trying to do the same application for live scan as before that i had already completed. Again i have never worked for this company before. I don't know these people.

I ended up calling Jessica Pacheco to have a short conversation telling her that i had not received the email that she wanted witch later i found out was a temp password to breeze but considering this still to possibly be a fake employee i was a little cautious. An entire day goes by and my background check is not even completed yet, anyways so the completion of the guard card app
I'm not sure how much of an impact it would have had to get the guard card app submitted quickly anyway because the background check is a long process

Its at 2:10 pm april 13, 2020 Jessica sends me another text message and tells me she submitted another registry again .That i should check my email box. I do and there the email is. At this point i ask her for my user ID and if i may fill out my app myself given that I just don't like the idea of another person filling out my app. I have never had a guard card. Jessica says not do not apply for the guard yourself i do that. I responded with
No offenes but I don't know you and I don't know what your going to put on it unless it's really basic. Why can I not do the app then sent it to you. Thinking it was like Docusign documents. I text her saying tell your boss I'd rather fill out my own app, Please and thank you.

After this Jessica Pacheco does not text me anything im thinking she will work it out for me not big deal right. The next morning i check my email box to find an email stating that i have not being selected for this job anymore and im not going through the process anymore. I got upset Cause that didn't seem right to me. so i called her first thing the next moring. No answer, then i called Gage Dimdiman and there was no answer. Its not until almost 2:00 in the day that i finally got a hold of Dimdiman to find out what is going on and he informs me that Jessica claims or says i was being aggressive with her somehow when i wasn't. I was upset about this so my voice was a little raised when talking to Dimdiman but that should be expected Cause i didn't do anything wrong and now i waisted my time Dimdiman informs me that i wouldhave to pay them back for the training as well. So now i waisted my time and i owe them money i don't have and i still don't have a job. All of this because they didn't want me to do my own Guard card app as an option and instead decided to fire me before even hire me. I wanted to resolve this and i tried to but was told that i would not be hired by them now. Does that not seem wrong and like they tried to just get money out of me. For nothing in return. I ended up filling out my own guard card app after this and found to be really easy to were there would be not reason or no good reason for them to have filled out the app for me.

I thought the app was idiot proof honestly, also after trying to confront Jessica and get my user id and password details for the account she did not give it to me for over 24 hours witch made me uncomfortable because they could do god knows what in there on me.

I saved the messages on my phone and i wrote them in a word document as well on my computer for reference in case you would like to see the supposid aggresssive messages i did not send jessica.

I wanted to resolve this and try to maybe still get my job i made a final attempt to contact there boss and she threatened to take legal action against me if i don't stop calling or messaging there employees when i was only trying to reach them to resolve the money issue and maybe even reverse this whole thing. There bosses name was Wednesday Matula and she threatened to take legal against me all for trying to correct a wrong doing in my opinion on not hiring me. I still don't know why in the world they did this really. I expect they will end up trying to get there money from me because after Wednesday Matula said to me i was very upset again and thats normal here i am trying to still figure out how to pay them or how this entire thing works and maybe even still fix it she threatens me with legal action for nothing but trying to repond to her employees.

Take away here the moral of this Situation is Communication needs to be improved. Don't use Text messages that misinterpret what people mean. There needs to be set points of contact for each process or each step of the process and there needs to be more than one way to get something done. Such as the guard card app. There is no reason i could not have filled out the app myself and gotten job there. That was wrong period. I believe they only didn't ask for the money back from me because they don't want to look bad cause they man have messed up this whole thing.
So don't do this again to someone. This could have easily avoided by a simple phone call and simple points of contact being preset for everything. inform the applicant who is going to contact them and for what for each step of the hiring process and don't take a mans job for seeming meaningless hearsay over text message. Mind you the Guard Card app is under my name and my social security number and under my email address and requires no special security clearance of any kind to access breeze so there is no reason that a regular person can't do the app on there own. If they have any basic computer skills. I was told that people mess up the app by Gage but that seems unlikely after completing it myself. Or the other reason witch was thats the way we do it. That sends a bad message in an employee to employer relationship if you fire someone for question a step in a process that does not make sense.

Fix this please. Sorry for all the disrepect but what would call what happened to me.

Thanks.

from

Kevin Hogan

Hi there,

Today I would like to make a complaint about dispatch In Milton Keynes, uk.

I'm a night officer that is just been trying to do the jobs for few months.. but every time I have to ring dispatch or they have to ring me... they seems to be unprofessional, rude, no respect ect.. and I would like someone to do something about it.

Ex. A lady from dispatch tonight just been very rude to me! Because she wanted me to use the PDA while I was driving on the motorway at 70mph, treating me about getting me sucked and then on my way there.. they decided to cancel the call out! And then when I rang them to ask why this has happened.. they start creating stories!

I have taken a cut through from Mowry in Fremont, Ca to get back to Fremont Bart after going through physical therapy and have done this multiple times and even with the help of the security guard on duty helping me and directing me how to get to the exit gate across from Bart. That was about a month ago. Today I was stopped by Tajinder who told me I could not pass saying the path was private property and not accessible to the public. This is totally new and out of the blue and with zero signage to let people know the property is private. And when did it become private? Because as mentioned it's been about a month.

Anyway tajinder called over Aibul Hak her supervisor who supported her and when I explained I am just cutting through as I always have to exit at the gate right by Bart he lied and told me the gate was chained.

I just walked all the way around and took a picture of the unchained gate I COULD have easily walked through had they not denied me access. I asked why and was told by Aibul that this is new to deal with homeless and drug addicts and the such.

I wonder if I "looked like a dr" meaning if I was white or Indian or Fijian, would I have been allowed or was this because I'm a latino and don't "look" like I'm NOT there to sleep in the garage or so drugs or break into people's cars?

Bottom line of it is considered private property then why aren't their legal signs giving people legal notice that it's private property and why was I possibly discriminated against. I never had a problem until these new faces.

So what's the deal?

The only sign posted on the side I was attempting to enter on was a no smoking sign and that's it.

Then on the other side that is locked for entry and has a sign saying their is surveillance but ZERO NOTICE OF PRIVATE PROPERTY OR TRESPASSING WHICH IS REQUIRED HERE IN California to identify such property lines.

So on what LEGAL grounds was I denied passage?

This evening 11-16-2019 i was with my family on a special event at Universal Studios . As we were leaving around 11:30 pm, i was approached by An employee of Securitas wearing a large hat and white shirt who wanted to "smell" my drink for what i assume of alcohol. About 30 min prior i purchased a raspberry iced tea from the park and consumed about 75% when i had this interaction with the employee . He stated if i drank anymore of it that there would "be problems " I let him smell my drink and. this employee did not believe that it was a non alcoholic drink . He said to poor it out which i did however i did not have to and i feel i was harassed for an unknown reason when i questioned what this was all about and other visitors from the park left with drinks of the same nature in their hands . This is unacceptable behavior by the employee and he was in the wrong on how the approach, interaction and professionalism was displayed here .

I spoke on the phone with Verina Musaka and I felt very discriminated towards. I was given the job and I was not able to accept the offer at the time because I received another offer. I was not able to accept calls due to my phone being cut off and not receiving emails from the company, which is why I accepted another offer because I was emailed and called in. Once I finally got in contact with her she asked me to update something's and let her know once I had, which I did. I received a email asking if I could do a orientation @ 9:00-9:30.
I asked if I could 1:00-1:30 and to my knowledge and my email I never got anything back. I assumed because of that I could no longer have the job. The next three months past I call to see if the company was still hiring for full times jobs. I was repeatedly called a liar and told she felt uncomfortable hiring someone like me. I tried to explain myself to get a better understanding as to why she felt so strongly to say these words towards me. She cut it short and I followed to not cause any further issues.
I would love to work for your company and I feel it would do a great boost to my resume for the career path I want to have in my future. I hope to have this resolved and work for you're amazing company sometime in the near future.

Hello,

My mane is [name removed] and I am complaining about my Securitas home security system and cameras.

Since the installation of cameras and the alarm I have submitted many work orders for sensors not working, remote control not working properly, alarm activation too soon, or activation after long time of walking around the house but since the first week of installation I have been complaining about illegal access to my camera and my recorder. Lately almost every day log showed "Tampering cam 2" only some photos are provided in the attachment.

Nothing has been done about any of these issues. In fact, when I reported that my log was showing this, my log in my camera recorded was deleted. When I reported that video was missing in each "tampering, " video was later made to play one segment over and over again for 3-4 seconds. I am still seeing a lot of "tampering" on my security system and do not know what to do about it. My house was robbed and there was attempted break in last year so to me this is very serious. Securitas is responsible per contract and per warranty to complete all repair and ensure I have sound and safe security system in my house. I am paying customer and I would really appreciate your help.

(I have submitted complaint in Stockholm but had no response)

Thank you

[removed]

I have an alarm system installed at my property in Spain which I have had for many years now however over the last 3 days I have had two calls regarding the alarm being activated from securitas yet I am disregarded when I suggest that I am concerned that a person may be in the property if the alarm is activated. As I live in Scotland and am unable to check the property this is causing distress. I have tried to explain to the call handlers that we are NOT residing at the property yet they insist on saying ‘let us know when you are over and we will send a technician to
Make sure the alarm is not faulty' but in the meantime we are left knowing the alarm has been activated TWICE over the last three days and we just have to sit and wait until we travel back to Spain to see whether or not the house is broken into.
I chose securitas as a company expecting to feel reassured the property would be monitored however this appears not to be the case.
Bitterly disappointed in the company at this time and will be looking for other more reputable companies with immediate effect as I feel every person I speak to within securitas (and I have been passed to four tonight) have totally disregarded my concerns.

Employee was put on 6 months probation after attending her court date in July or early Aug. She was given a ticket from a state trooper who pulled in front of the scale where a semi driver had pulled in. She went out and told him he could not do a DOT inspection right there cause it was private property. Details of how the rest of conversion shared between the two but he told her if she didn't mind her own business and let him take care of the situation she had no idea about he would arrest her. He ended up giving her a citation for interfering with a police investigation. Judge sentenced her to do 6 months probation. During this time she was arrested for violation of her probation. It is my understanding that the supervisor at the time of incident was suppose to report to higher management that this employee had been arrested. He did not report this, he is now resigned from position and she was awarded the job.

I'm reporting a Security Guard named Shahid Smith who is currently working for your company in New York City, NY. He's using illegal drugs, such as coke and marijuana, on and off numerous sites he is or has worked. I would advise to give him a drug test unbeknownst to him to see if his system is clean, as he uses a substances to clean his system to pass the drug test, and he's been previous locked up for carrying and using crack. I can also provide the company with his social security 090-62-2626 and phone number 347-693-7258. If nothing can be done here I will be reporting this company's hire to Better Business Bureau (BBB), or a higher government to investigate.

I work with transportation, my main concern is the building that sits at 14th street.You have guards bulling customers because they are standing with a 900 for metro or they are walking around hooking up with women or young boys or girls. The security are not walking making sure customers are not smoking marijuana, harrassing customers for money or fighting because their superiors are sitting at the Arch Deli in the Gateway Transportation Building or sitting in their cars thats off-site. When are we the people going to be safe traveling to work do to this mess look at North Hanley Station. Is money you all care about, what about your standard annd values you print in your booklets. I'm truly disappointed

We own a house in Spain, but we live in England. We have had a Security Alarm fitted to the house and in December we asked to cancel the contract. The contract is in the name of my daughter, Nicola Baoley (nee Old).

Since then we have been in an interminable circle of emails, and phone calls that we were told had been made but they had not.

One agent told us that he had, In January, taken personal charge of the case.

Here we are in March and we STILL do not have confirmation of cancellation. We have also asked for the refund of the fees for December and January. We cancelled the direct debit in February.

The level of customer service has been appalling.

The account/ client number is: 926696.

Regards,

Nicola Bailey and Martin Old

Discrimination harassment sexual-harassment I worked out the Chicago office 150 south wacker- I was station in a downtown building 111 south Wacker Dr. where I witnessed Account managers assistant account managers lead officers and other officers reporting to work 30 and hour late and sign in for the correct time This has been going on for over 8years I have witnessed discrimination and sexual arrangement against women in the workplace To where officers an Account manager where Seney explicit text messages about personal parts of their body to a female officers threatening to remove female officers from the site if they did not allow sexual advances when reported to Account manager where Seney explicit text messages about personal parts of their body to female officers threatening to remove female officers from the side if they did not allow sexual advances win reported to Securitas they terminated the female officers first They did not remove such individuals and teal female officers produced voicemails and text messages from such male officers (Securitas) does not go on their handbook or union by laws when dealing with their own management staff you can call the one 800 number the branch office will tail other account managers and branch managers who fielded the report the against them. This company An its Practices need to be reported to the attorney generals office in each state this company has a business in. 10/21/18

On September 12, 2018, I spoke with Mr. Xavier about my desire to work as an armed security officer, at which time Mr. Xavier stated that I could only be utilized as an armed flex officer, as he calls it. Since I had already worked for the company a few months prior, Xavier told me to just come to the office and to fill out some paper work. Then a two days later, Mr Xavier texted me to inform me that I had cleared the background check. To my surprise, he texted me again the following day, asking me to go work on an unarmed site. When I specifically told him that I am only interested in armed security positions and that was what I signed up for, he had an attitude with me and said that he would terminate me.

Mr. Xavier is on the wrong side of this issue. He lied by me telling that I could be an armed security officer, but he never scheduled me for training. All he wanted me to do was to fill some openings shifts for him as they became available.

I request the matter be investigated. Mr Xavier's unprofessional, condescending attitude needs to be looked at and addressed.

Last, as I stated previously, I did violate the company's policy. Therefore, I should not be terminated.

I live in Entrada in southern Utah. It is a gated community and it is a wonderful place to live. The only issue I have with the place is our security guard named Rick. Ive heard of multiple occasions where he has held up traffic into the gate for personal grudges against contractors. He is overly flirty and inappropriate to women. He makes my wife feel uncomfortable whenever she needs to talk to him, luckily its munimal, but she dreads ever having to talk to him. I have a few neighbors who also have had issues with him. He seems to be a trouble maker. We've talked to his supervisor and nothing has seemed to have changed. Please replace Rick.

On Friday June 15 2018, my son (who picks me up from work) entered the parking lot of my work location as he's done hundreds of time before. Only this day, a woman wearing a Securitas shirt and shorts (which I've learned doesn't even work here) approached him in my car with his pregnant girlfriend and proceeds to question him as to what he is doing there and demands that he relinquish my badge to her. As he explains to her that his mother has worked here for years and he was going to get me, she then threatens to call the police on him and have my car towed. Now as I've been an active employee in this company for 19 years, 17 of those I have worked in this location. Never, have we had guards monitoring the parking lot. (Way overstepped the boundaries of her job) He was using an active access card and needed no assistance at all.

We've all seen on TV and social media the implications of those individuals calling the police on innocent people. As an activist, a human, and a Mother, I can not let this display of blatant discrimination go unrecognized and unpunished. She, for whatever reason, was at the 1196 E. Grand St. Elizabeth, NJ location on said date between 6 & 6:30 pm. I need this incident investigated and "Jenny" needs to know the severity of her unsolicited and completely inappropriate behavior. Jenny's behavior was life-threatening. I will not be satisfied with anything shy of her losing her job to understand truly how severe this incident was and could have been because of her own prejudices. Also, I think you may need to include with your training, Sensitivity and Code of Conduct compliance for all employees. The world needs such training...let's start here.

I'm a truck driver for Knight . I deliver at the US Cold Storage all the time . Covington, TN 104 Witherington. Today I had to complain and complement the guards at the check in station . First the complaint: The guard (Middleton is what his badge said ) seemed to be completely out of it. He was in his phone texting and walking around the trucks to check us in he was completely unprofessional. I felt bad for the girl guard (Swain is what her badge said). She seemed to work both sides and even finished his job too. It really seemed unfair for that young lady to do all the work and he sit there. It was busy and she seemed to get to everyone so quickly and professionally. Great job young lady. March 5 2018