The complaint has been investigated and
resolved to the customer's satisfactionResolved Secure Van Lines — Furniture Delivery
resolved to the customer's satisfaction
SECURE VAN LINES - DOT# 1735664 MC# 635775
2784 Homestead Road #107
Santa Clara, CA 95051
Jamie Weber, Don Maya, Sharon, Nicole and Andrea are the people who work at this Scam.
At first the people at Secure Van Lines aka OriVan Lines aka Fidelity Van Lines, moving company (Jamie Webber, Don Maya, Sharon [censored]) are very nice to you. She give you a low-ball bid, and tell you that your things will be in good hands because "Our people are professionals" or something. It is when the movers actually show up, and it is too late for you to save yourself where things start to go horribly wrong.
One thing I should point out is that the quote from Secure Van Lines is by cubic footage not by weight. If you get a quote that is priced by cubic footage, that should raise a red flag right away. The reason for this is that if they charge you by weight, they have to provide proof of the weight of your belongings at no charge to you. In fact, as of August 2005, interstate moves based on cubic feet are illegal.
Once the movers show up and most or all of your things are in their truck, they will hit you with the real price of the move. By then it is too late. Your things are on their truck, and they will not get anything off of it without full payment in cash. They will tell you that if you do not pay up, that they will take the truck and sell everything you own to cover the contract. In my case, I put down a $250 deposit, and was told before the movers showed up that the rest of the $1969 would be due on delivery. When the movers showed up, the price jumped to $4812.50, and the movers demanded half of that on the spot or else there would not be a delivery!
And then there is the amount of time that they take to actually deliver my things. Secure Van Lines so called moving company took over 29 weeks to deliver my belongings from Texas to Nevada. I drove it in 2 days. During the time that I waited for my things I was not only told lie after lie about where my things were, but I incurred a lot of expenses for things that you need every day... you can only sit on the floor for so long before you need a chair, and try to cook a Thanksgiving dinner without a pan.
Secure Van Lines [Jamie (Fat ###), Don (Dumb ###), Sharon, Andrea, Nicole) broke a lot of laws pulling off this scam, but be aware that since Congress did away with the Interstate Commerce Commission in the 1995, the Federal Motor Carrier Safety Administration is responsible for oversight of the industry. The FMCSA, however, has very few investigators enforcing the regulations in this industry... and companies like Secure Van Lines know it!
Also, demand to see the contract up front. Secure Van Lines had a clause on their contract that says you can only sue them in Florida - this is on the contract as the 'choice of venue'. The FMCSA has recently informed me that choice of venue is not applicable to movers and you can file a small claims suit in your local jurisdiction, but you should contact an attorney and speak with them about your options.