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Secunda Mall
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shopsecundamall.co.za
shopsecundamall.co.za

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1.8 5 Reviews

Secunda Mall Complaints Summary

1 Resolved
4 Unresolved
Our verdict: When using services from Secunda Mall with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Secunda Mall reviews & complaints 5

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Newest Secunda Mall reviews & complaints

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4:11 am EST
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Secunda Mall Car guards

The car guards at Secunda mall harasses female visitors to the mall!

They force their so called job on the female visitors and say they just do their job...

The constitution says I have the right to privacy and to say NO!

OR STAY AWAY FROM FROM ME AND MY VEHICLE!

They even check what people have in their vehicles...thats against the law...

And they write down peoples registration numbers thays also against the law...

You didn't ask for written permission of the visitors especially female visitors to look in their vehicles or write down their registration numbers...

So you are violating peoples privacy by doing that!

You are also violating the the popi act...because that is private information!

O am going to open a criminal case against the car guards and management of the mall...for violating my privacy and my right to say NO and stay away from my property...

Desired outcome: To have NO CAR GUARDS at the Secunda mall!!!!!!

Confidential Information Hidden: This section contains confidential information visible to verified Secunda Mall representatives only. If you are affiliated with Secunda Mall, please claim your business to access these details.

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8:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Secunda Mall has left an official reply on this complaint.

Secunda Mall phones upgrate

I am from middelburg M.P and where i come from we have a 5 star game in service so my sister stays in standerton and because i was visiting and she has a phone on my contract we drove all the way to secunda game. Got there and got to phone section 6 people behind counters chatting not worrying about customer service after 10 or more minuets sombody started talking to me nit wven greating me told him i want to upgrate and witch package told me it out of stock and nothing he can do and very rude tried to explain to him that the special end that day told me he can do nothing and turned around and walked off. I never saw that kund of customer care. So packed up and went home next day got back to middelburg went to that game was helped with in seconds of getting there. They were also out of stock but before i asked the man behind counter looked in hus file told me that soecial was extended told me when his new phones wull get there and took my phine number and told me if it gets there before that that he will call me

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1:14 am EDT
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Secunda Mall cellphone

My phone was stolen on friday. Went to vodacom on sunday for a new phone and sim swop. (on contract) got home, the new phone was damaged. Speaker does not work. Went back to store on monday. Try to fix it... Can not... Did not get a replacement!, they send the "new phone" in for repairs. What about a warranty? I want and I pay for a new phone. Not a repaired item!

Erika

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Update by Malane
May 16, 2018 8:34 am EDT

Hi
Closer to Checkers
________________________________________
Good day,
Could you kindly confirm at which Cellular Store you visited. The one next to Game or Closer to Checkers? We would like to investigate the matter further. Thank you
________________________________________
If you think you received this email by mistake, please report to editor.complaintsboard@gmail.com

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Is Secunda Mall legit?

Our verdict: Complaints Board's thorough examination reveals Secunda Mall as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, Secunda Mall stands out for its commitment to quality and security. Clients considering Secunda Mall should delve into its customer service record to gauge compatibility with their expectations.

Secunda Mall earns 91% level of Trustworthiness

Perfect Trust Endorsement: Secunda Mall achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Secunda Mall. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Shopsecundamall.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Shopsecundamall.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Shopsecundamall.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The shopsecundamall.co.za may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
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9:54 pm EST

Secunda Mall game secunda mall customer service received from sales manager wilson ntyingila and the appliances department

Game Secunda Mall HORRIBLE customer service : A similar Experience I recently had -
I paid for a Russell Hobbs dishwashing machine which was on stock on 17 November and because I preferred to transport it myself due to the horrible transportation services the shop offers I was to collect it within the next week. Upon arrival at the shop on Saturday 24 November my transport provider had to return without the machine because it was sold out, they informed him. I called the shop talked to the line manager of the the sales assistant named Friendly Tholo and he said he would follow up on how my item was sold and he would get back to me. By Monday 27 November end of business day no call from Game Secunda had come through. I physically went to the shop and I was told there is stock and I must collect it and I explained that I do not have transport and since it was the shop's fault that my hired transport (which already charged me) had to return they needed to deliver for me and I could not pay transport charges because I have already paid transport charges.
The Sales manager of the day Wilson Ntyingila who treated me with complete disrespect in front of the appliances employee told me that free delivery would never happen. I told him to refund my money with interest and once again he told me that the shop does not do that. I went ahead and got my refund back which has been processed. I was really treated with disrespect and no dignity at all as a customer at this shop.

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5:15 am EDT
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Secunda Mall unethical behaviour

On Friday 20th of October my son and a bunch of friends went to the movies where they were allowed to purchase tickets to a movie way out of their age agreeable limit.
These kids are 11-12 years old and gained access to a movie of age restriction 16LV
What controls do you have in place to prevent this as we as parents cannot always control everything.
I have also escalated this to every public platform known to gain answers but I believe the final controls remains with the issuer of such tickets

Please advise ...

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Anske
, ZA
Oct 01, 2023 10:06 pm EDT

Yesterday we went to the mall at 15:30, my son went to use the toilets. there was no lights, pitch dark and smelled like something died in there. The security guard also told my son to speed up, didn't know we are only allowed to use the toilet for a certain time...

Also it is not safe to go to the bathrooms when it is so dark

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Contact Secunda Mall customer service

Phone number

+27 100 010 254

Website

shopsecundamall.co.za

Most discussed Secunda Mall complaints

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