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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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1:31 pm EDT
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Sears service technician

called for home service tech to come to house to give estimate on damage done to riding lawnmower from a deck collapsing on mower was told that the wheels were locked up but the tech did not even check to see if the wheels were locked up or even attempt to see if it moved.tech id 0866004 it was very important to customer to have that est done for ins purposes. to see if the cost to replace mower is more than to fix the mower. for the price of service for est is well over $100.00 u would think that they would do a good job. but beings he never made any attempt to do the job right the first time customer had to make special trip to another town to get tech to check that transmission was locked up.

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12:04 pm EDT
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Sears worst customer service - sears

The worst service I ever had !
I had ordered a control panel on 1/20/2010 and wrong part was shipped. It was returned and ordered new, Sears promised to ship it many times...never happened, when evr i called it was backordered and Finally i got an email saying it is shiped on 3/9. Waited till 3/26 and called customer serive. I was told there is another shiping mishapp, it was never shiped. And ordered new again on 3/26 and the shiping date promised was 4/02. Never recieved any emails. Today 04/05/10, I called customer service and was told part is backorderd.
Worst service. Cant Sears customer get a reasonable trust worthy date of shiping? It doesnt make any sense to wait 3 months and even today the service agents don't know when they can provide.
SAY NO TO SEARS !

Disappointed customer
Texas

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11:27 am EDT
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Sears sears elite oasis washer & dryer

I am an unlucky owner of the Oasis HE Washer & Dryer. I was a loyal Sears customer over my lifetime - washer, dryer, refrigerator, dishwasher, range, tires and more tires and car service for two cars...and more. But all that has changed with this terrible product and the horrible response thus far from Sears.

My last washer - a simple Sears model washer and dryer lasted 14 years and served me very well. My husband treated me to this extravagant purchase of the Oasis set and what junk. I have been unhappy with it from day one, but now it won't even complete the cycle, displaying error codes, the lid lock disengages, and when you press start, you are back to square one. Last night a load of laundry was destroyed because issues apparently left residual bleach in the machine - well over $200 of garments destroyed and now in the garbage. Even when it works, clothes are not even cleaned - often they come out with dry spots still on the garment. Underwear not even cleaned - I'd be better served by hand washing.

The dryer is little better - the door hasn't engaged for over a year now - I have to fiddle with it to get it to close. Now the dryer just runs and runs and runs, time doesn't go down. And the reward, the clothes don't seem to be drying.

About 2 weeks ago I called, sure that I had lemons on my hands - the customer service people responded in a way that suggested to me that I just had bad luck in getting a bad set of a good product. They would offer me no help except to arrange a service call, of course at my expense.

I was so frustrated I just gave up. Since then I have done research online and am so enraged to learn that Sears is well aware of the fact that the Oasis line is junk and defective - that thousands of consumers are unhappy and having trouble - that there is in fact a class action suit underway, urgings to complaint to the Better Business Bureau, and a recall. In reviewing the information, I found that my washer Model 110.[protected] Serial # CT4271881 was among the recall - researched further to learn that somewhere along the way they pulled the serial # back to CT35 or something.

Armed with the numbers provided online, I called the "Product Resolution" department - located in Texas - spoke with Antonia - badge 300063 and escalated to her supervisor Jeannette - badge #76355. Asked to speak to her supervisor, but she said she was unavailable, when I offered to hold as long it takes, she said she would not take the call. She assured me she would have her call - so far no call. That manager's name is Sandra - no last name, no badge. That should be easy to track right, Sandra at Sears. That's service? This department confirmed that my number falls outside of the recall range, they did acknowledge that the range had been changed but could not explain why. They suggested I call "Customer Service" at [protected]. From there it just gets worse.

Called this number, and got Liza - badge #654491. I waited 30 minutes on hold before being connected to Liza - I asked where she was located and she said it is agains t policy to disclose - probably not even in the US. Anyway, she said all she could do was arrange a service call at my expense. When I asked to speak to a supervisor, she refused to connect me. I then demanded, was put on hold, a little music and wala, a voice comes on the line, "Product Resolution, how can I help you?"...I am back to the Texas crew.

So next I tried the Store - in Watchung where my sweet husband was convinced I am sorry to say to spend a lot of money on this junk. The manger of the appliance department is Bridgette, she was no where to be found, not in the office, but the person said she has seen her today and would ask her to call me. So far no call.

So Sears, does anyone stand behind their product in your organization any more - does anyone care that you are loosing a life long customer across many product lines? In addition to losing my business and that of my family, I am often asked for recommendations as a real estate agent. I am also a vocal and consistent contributor online - and am on my last nerve and ready to go viral with this "silent recall" situation.

So here is the deal Sears, I am putting you on notice - I want a washer and dryer that work, that clean and dry clothes, that do not destroy clothes, that successfully operate through cycles.

I will give you a short time to respond in a satisfactory way - and if you do not, I will sign every petition, do everything in my power to join class action suits or be part of new ones, make a formal complaint to the Better Business Dept in Illinois for your headquarters and in Texas for the "product response" unit, as well as locally here in New Jersey where we were convinced to buy this junk. I will voice my opinion online in every venue I can find. I will make it a point to caution everyone I know and all buyers I work with to avoid Sear's products. And I, a life-long customer and supporter of your company, will never, ever buy another product from Sears again.

You can reach me at [protected] (cell) or email [protected]@optonline.net.

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Update by jfeenickNJRealtor
Apr 05, 2010 12:08 pm EDT

Sears, I will begin here: http://www.consumeraffairs.com/homeowners/kenmore_washers.html

..and move on from there. I am holding off on posting this to facebook and twitter but will do so as well if I do have a satisfactory resolution pronto.

I want the machine repaired at no cost to me, or replaced.

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5:36 pm EDT
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Sears gift card

I recently got a gift card from Sears from my parents for a gift. The value of the card was 100.00 and when i went to use the card, Sears told me it was never activated. The card was never purchased from the store. I told them it should have 100 dollars on it and asked how we get this resolved. The store told me that I needed to have a receipt to prove I purchased the gift card. I dont have the receipt because it has been over 4 months now and we cannot find it. The store did run off the registar tape that had the transaction where the gift card was purchased. When the card was purchased we know who the associate is that sold the gift card, what registar it was rung up and and what date. Since I dont have a receipt, the store is only willing to give me 50 dollars of the 100 that I am owed. I am not trying to screw over the store, the card was actually purchased. This is a real issue that needs to be resolved and they will not help me. When I call the customer relations line, they told me to talk to the store manager and gave me a name of a person that has not worked in that store for years. This is just another reason not to shop at Sears and if you have bought items from there, make sure you have a receipt and keep it forever. Without a receipt, they will not help you, even if you have worked for them. I worked at the store in La Crosse for 8 years. They know who I am and that i would not lie or cheat them out of money. I was a sales assoicate, a lead and helped customer resolve issue everyday. I know how important it is to take care of the customer and I feel this is another sign that Sears is falling apart.

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8:01 pm EDT
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Sears I was totally dissatisfied with the whole phone call

I recently had a service call regarding an oven that was malfunctioning. The service man told me what was needed and the price. I told him I wanted to check the price of a new oven versus having the old one fixed. He said that was fine and if I decided to get it repaired I would get the amount of my service call off the new part and installation. I called the next day to try to order the part. The woman I got on the phone spoke limited English and I could not make her understand what I wanted. She kept insisting that I couldn't do that because I had not told the serviceman that I wanted to order the part. I kept trying to tell her what the serviceman had told me, but, we got nowhere. I told her I would like to speak to a supervisor. She said "Fine" and put me on hold and just left me there. After ten minutes on hold, I hung up. I was totally dissatisfied with the whole phone call. The least you could do if an American is calling is to let us speak to one. I doubt that I would try to do that again.

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6:22 pm EDT
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Sears do not service what they sell

Seems Sears has no interest in servicing Nordictrak Treadmill once warranty has expired - incredible run around, Sears only wants to sell parts (even when we don't know what's needed) ...and then when they can't sell you parts, they shift you off to an independent repair service whom Sears says is part of Sears - which it isn't. So Sears, please change your advertising as you do not service what you sell.

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8:47 am EDT
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Sears worst service ever

The quality of service from SEARS has deteriorated dramatically over the last year or so. I believe I have never had such bad service from any company in the USA. I have a service contract with them, and I try to get my Heat Pump unit fixed - sold a few years ago by SEARS - since January! They could not figure out what is wrong with the unit on the first visit, and the consecutive visits they canceled and rescheduled already FIVE TIMES! Their technician told me confidentially that they laid off everyone in the region except him, and since he has no clue how to fix the unit they keep cancelling and rescheduling the service call. So my advice to everyone - STAY AWAY FROM SEARS.

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Pierre Larocque
Gatineau, CA
Nov 03, 2014 6:40 pm EST
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Kenmore stove
the first visit from the technician was on the 4 of October 2014
came out said it was the bottom element that was burnt out
charged me a service call which was 85.00$ was not able to repair the stove did not have part with him
had to order the part he set up another appointment on the 22 of October to repair it he never showed up they called us back to set up another appointment for the 28 of October between 5:00pm-8:00pm he never showed up again at 7:40 pm I called to find out what was going on and was told it would be postponed till the 31 of October between 5:00pm-8:00pm I was not able to be home I had to go to work I called back on Saturday the 1 of November they put that appointment for the 2 of November between 5:00-8:00 again they did not show up or called my husband was fed up and was able to resolve the problem himself it was not the element it was the electric wire that was burnt to plug on the element your technician should have found the problem himself it would have taken 30 minutes to fix the problem your technician was not competent I paid for nothing if I was alone with your technician he will change the element and charge me for it now I am never going to do business with sears again to buy appliances from your store all of our appliances came from your store and after all the bad comments I read on your sears reviews I see I am not alone to feel that way I would appreciate to have a refund of 85.00 $ that I paid for nothing
Pierre Larocque

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MARY T CASTERLINE
FOSTER, US
Jun 06, 2012 9:22 am EDT

This is reguard to the very very BAD service which I have received from your repair service people. This all started approx.6 weeks ago, when i called to have my kenmore dishwasher repaired. Having a repair protection agreement i thought the problem would be fixed quickly. Not So! 1st repairman doesn't even take anything apart to see whats wrong . He says he will order a new electric board. receive parts.2nd repairman arrives to do repair and finds out that the dishwasher wiring harness is burned and orders new parts. Parts arrive call for service given a date and later it was canceled.Have been canceled total of 4-5times.6-6-12 appointment first call of the day it is now 12:10 and no repairman again! come on sears do your job or close up shop.
Can not get a manager to speak to been on hold so long it isn"t even funny any more.
sears service is Bad and the worst part is no one cares . WILL NOT BE BUYING FROM SEARS AGAIN. WILL BE CALLING TROUBLE SHOOTER HOWARD AINS AT CHANNEL 12 CINCINNATI OHIO.

cancled appointment. Made three more apponitment all have been canceled.

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8:56 am EDT
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Sears lens coating gets blurry patches

Bought glasses with scratch resistance, glare resistance and now there are several blurry patches in the coating on the inside of the glasses.

Sears optical blamed me for causing scratches, but there are obviously no scratches. They offer no refund or replacement.
Better go to a different shop next time.

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Update by Erwin C
Apr 16, 2010 11:27 pm EDT

After reporting the issue at the sears website, they replaced the glasses free of charge.

Thanks!

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Annoyed2095
McHenry, US
Jul 04, 2014 6:23 pm EDT

The same thing happened to my husband's glasses. They are less than 1 year old. They said they can't do anything because we didn't buy their warranty package! I suspect they sell the warranty package because they know they have a problem! Over $300 for these glasses! I plan to tell everyone I know not to go to Sears for glasses!

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Just want to see clear!
Pflugerville, US
Aug 31, 2012 5:30 am EDT

The same happened to me! The first person was blaming me and I told him that I had uses THEIR cleaning solution and wipes. This is after only having the glasses for 1 month!

The other lady helped me and said they were defective. I can still see on the lens where the no-line should be placed. An x in a circle. They are going to replace the lenses but after spending $400+ on 2 pairs I now wonders what the future holds for these glasses. I have never EVER had this problem with anyone else. I am really sorry I ever purchased them and it will be the last time I do. Yes I did have the insurance and they will be replaced but it still makes me wonder about the qualitly of their product after reading other posts.

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7:50 am EDT
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Sears poor service

We contacted Searshomepro to look to reface/replace our kitchen cabinetry in a small bungalow home. We were supposed to get a 60 - 90 minute consultation with an architectural drawing and estimate at the end. The field manager stayed in my home less than 30 minutes. The quote we received was ridiculously high ($13, 000 when 3 others have quoted it for about $5, 000) and the quote was an estimate written on his business card. Poor service seems to be a theme for Searshomepro!

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1:13 pm EDT
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Sears keeps sending me broken treadmills

I bought a Nordictrack x7i incline trainer Feb. 16th 2010. My first one came the following Tuesday. The delivery team that came out broke the machine. It clearly states on the manual do not use power tools to assemble, and what did the guys do? Grinded their power tools and broke all kinds of pieces. So I called the store and told them what happened and they said they would have a new one sent right away. Well I received another one that was broken around the screws around the end caps of the frame. Called again and I keep hearing we will order a new one. Needless to say I am on my 7th one no one gets back to me except to tell me we have ordered another one. The 6th one I received was not even the model I ordered. I thought about just getting my money back but now its about principal of it now. How can sears get away with something like that? I think I may have to consult a lawyer because everyone I have dealt with is a complete idiot. Don't ever buy anything from sears they are rude and treat you like anything that goes wrong is Your fault. I will never again buy from them, and will probably spit on any sears store I come across.

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RuthiRN
, US
Mar 26, 2010 1:51 pm EDT

I had same problem with Sears of Tampa, FL. I bought a treadmill a few years ago, and when they set it up in my home, they damaged it so it wouldn't work. The crew sent over told me they couldn't return it as it was now damaged goods, and Sears told me they would not take it back nor refund my money. After complaining for a few months about never wanting to shop at Sears again, and giving them their credit card back, they finally came & removed the treadmill, but I couldn't get a refund, only a replacement treadmill.

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11:30 am EDT
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Sears double charged for parts

Sears Canada has a serious problem with communication between the company and customers who require service and resolution of issues.

Upon examination of my visa statement, I noted a double charge for a part I ordered by phone and picked up at the Edmonton Parts/Service Center.

February 16th I order an agitator brush for an upright Sears vacuum. I'm told I have to leave a credit card number before they will ship it to Edmonton. The part is supposed to arrive on February 19th. I explain the soonest I can pickup the part is on February 23rd and that I'm coming from out of town 1 hour. She says that's fine.

I go into the Edmonton Parts/Service Center February 23rd only to be told the part is not in yet. I explained that the order was confirmed to arrive on the 19th and that I also told the order desk that I wouldn't be in until the 23rd to pick it up. He goes to the back again to see if he can find it. Still no luck. Then a co-worker over hears the problem and starts to help him and goes down some other isle only to find the part is in. He says that'll be 49.34 cents. I explain that I had already given my credit card number and believed that it had already been paid for he. I was told that it was not paid for and that before I could take the part I would be charged the amount on my card. So the clerk swipes my visa and riings through the charge.

A few days later, I check my online banking statements and notice that not only was I charged the 49.34 on February 23rd when I picked up the part, but I was charged a second time on February 26th. I called Sear Canada only to get the royal run around and am told it's my problem and that I'll have to go back to the Edmonton Parts/Service Center to get it corrected. Like hell!

Today, March 17 once again, I'm on the phone to see why my visa has not been credited the extra charge.

1. Called [protected] National Service center tells me to call someone else.

2. Called [protected] Sears Parts tells me to call someone else.

3. Called [protected] Sears Parts Return tells me to call someone else.

4. Called [protected] Sears Edmonton Parts/Service Center.

The phone has been ringing for 10 minutes so far with no answer! What an effing joke! Since when is it up to customers to resolve Sears screw ups? This should have been handled promptly and immediately, instead I find myself asking Sears for a kiss, cause I'm seriously getting shafted!

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12:00 am EDT
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Sears excessive waiting time

I went in for a front-end alignment @ 8:20 A.M. ON 3/13/2010. Once my car was evaluated, I was told that I needed upper ball-joints, front shocks, and rear oil seals. I opted to get the shocks and rear oil seals replaced. My vehicle sat for extended periods of time with noone working on the vehicle once I authorized the shocks and oil seals be replaced. I finally decided to just get my vehicle and leave (12:15 p.m.), and asked that my tires be replaced on my vehicle and I would leave. The Manager asked me if I would stay and he would get someone to start working on my vehicle.? I agreed and work began on my vehicke and lasted for @ twenty minutes and it just sat again. This went on until I again inquired about the time that it was taking to repair my vehicle and work would resume. There were several other customers who were being subjected to this kind of treatment and we all were amazed that workers would treat customers like that. This game continued until my vehicle was finally finished and I was able to leave at 4:40 p.m. I wasted my entire Saturday at your store getting two simple repairs made. As a result of this kind of treatment, I will never use that store and possibly none of yor stores for automotive repairs again
I am writing to save someone else from the type of treatment that I was subjected to by inconsiderate workers at your store.

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Medford, US
Jul 10, 2010 6:29 pm EDT

The serice at Sears auto in Lake Grove, NY is really bad. Last winter I waited 2.5 hrs to have a tire patched. The staff is unprofessional. your better off working on your own car before bring it there. There is no customer service.

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6:58 pm EST
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Sears Had to wait 2 weeks for a repairman

I called Sear Repair Service to have a technician come out to fix my dishwasher. They gave me a time of over two weeks before they could get a repairman out. The day before the schedule day of repair, I received an automated phone message that the repairperson would be out the next afternoon. They day of the scheduled service, I got a call from a serviceman at about 1 PM telling me he would be out in about 20 minutes to repair my washer, I said that it was a dishwasher and he relied that he did not do dishwashers and that would have to be someone else, he said he would check with dispatch and have them call me in a few minutes, I waited an hour and a half and no one called, I called the repairman back, he said that he had spoken to the dispatcher and she was to have called me right away. Waited another half hour but still no call. I called the Sear Customer Srvice to complain and was told they appologised for the error, however, they could not get anyone out to fix my dishwasher for another two days. I am not happy!

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6:33 pm EST
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Sears we were treated badly by sears and lied to

We bought a refrigerator from Sears in 2005. On Monday, July 6 this refrigerator stopped working. We called Sears about getting some one to fix our refrigerator. They said your warrenty is out, so you will have to pay for repairs. We paid $260 for repair service and 1 year extended warrenty. We were told a repair person would be at our home on Tuesday, July 7. After waiting most of the day, we called Sears to find out where the repair person was. We were then told the repair person would not be coming to our house until the following week on July 14. I don't know about anyone else but we needed our refrigerator repaired now, not in a week. Needless to say they gave us the run around on the phone. We asked for our money back. We lost all the food in the refrigerator. Now we are going to have to buy a new refrigerator. This refrigerator was less than 5 years old and should not have stopped working. We were treated badly by Sears and lied to. When we called customer service to complain, they were insincere about the whole thing and told us to file a claim on our home owners insurance. This is not how you do business and this in not how you treat customers. I am telling everyone that I come in contact with how bad Sears treated us, and to not buy anything from Sears.

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charley e carroll
Huntington Beach, US
Mar 26, 2010 5:44 pm EDT

My name is Charley E Carroll a 63 year old senior live at 9822 Constitution drives Huntington Beach, Ca.92646 and I was promised the defected treadmill would be picked up. I was promised by the general manager of the Westminster, Ca. store back in October of 2006 that he would send someone to pick up the defected treadmill from my home and refund my money in full which I paid Sears. I am still waiting for someone from Sears to honor this promised to pick up the defected treadmill.
I purchased this treadmill back in 2/10/10 with a five year service warranty agreement for this equipment of sears. I had a problem with this treadmill back in 2005 twice and Sears came out to my home serviced and made the repairs to the treadmill. In 10/06 I contacted Sears to service the treadmill and the service man refused to service the treadmill because the treadmill was in my garage and not in my house. I told the service man that sears had serviced the treadmill twice in the garage and I paid sears a set-up fee to setup the treadmill in the garage and nobody said anything about the treadmill could not be in the garage at that time. When I purchased the treadmill at Westminster Sears store I told the sale person Frank #30833 that the treadmill would be placed and setup in my garage.
It was at this time I spoke to the store manager back in 2006 about the problem I was having with the treadmill and sears refused to serviced the treadmill because of the location of the treadmill. The salesman and general manager did not know the unit could not be placed in the garage until I made them aware and agreement was at that time to come to my house and pick up the defected treadmill and return my money in full which I paid Sears. Sears refuse to service the treadmill from 2006 to this day and have not picked the treadmill up. I asked for the treadmill to be serviced where it have been since I purchased the unit again sears refused to service the unit.
I feel that Sears’s general manager promise should be honored or at least repair the defected treadmill for me under the warranty which I paid Sears and the service warranty is not being honored as agreed to singed back in 2/10/10. Sears Corp office Jason#83289 and the store acting managers Carlo and Brett said nothing could be done to help me resolve this issue. I been a long time customer of Sears but being treated this way I will never shop at Sears again and I am cutting up my sears credit card to never ever set foot in any of your stores again.
Charley E. Carroll
charley.carroll@yahoo.com

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7:37 pm EST
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Sears employees and manager does not care about the customers

I was in Sears at the LaVale, Maryland location with about $100.00 worth of Craftsman tools in my hand. I needed 2 metal toolboxes and asked the associate to please open the box so I could look at the toolbox since there were none on display. The associate refused saying that they were not allowed to open any boxes. I went to the store office and spoke to the store manager. To my surprise, the manager sided with the associate and refused to open a box with a simple toolbox in it so I could look at it. I told him there was no difference opening the box now or me buying and returning it. He still refused. My point is, if this is Sears customer policy, I will shop elsewhere. I put down all the tools I had in front of the manager and told him that he just lost my business. I went to Lowe's accross the street and purchased Colbalt brand tools and two toolboxes. Because of this incident, I will never, ever buy from Sears again and I am sure telling every person I come accross about my bad experience at Sears. It is a shame that the employees and managers at Sears could care less about the customers. Had they opened a simple box for a customer, they would have had a $180.00 sale. Now they lost a customer for life.

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Sears Employee
Sebring, US
Feb 16, 2011 2:31 am EST
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Sure - you want the packing box opened, decide you don't want it, and leave. Now the next guy that comes in sees that the box is opened, and demands one that's sealed, since obviously the opened box was definitely a "returned" item (sarcasm there). Keep going to Lowes - we won't miss you.

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Trevor is now a proud father a baby boy
Markham, CA
May 10, 2010 1:09 pm EDT
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This site has tons of trolls.

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Infocrawler
, CA
May 10, 2010 1:06 pm EDT

Irish is a troll. he needs immediate medical assistance.

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IrishGaf
Sdele, US
May 09, 2010 4:40 am EDT

As a former employee, I can tell you we don't care about the customers. Reason why is because your purshase was considered a joke to the manager and the salesmen. If you inisisted to open the toolbox of a 1000 dollar toolbox, and buy 500 dollars worth of tools; they'd open it for you. It happens all the time, trust me.

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Sears tires for bmw 525i

I bought 2 tires for my bmw 525i in march 21 2009 from palm beach sears. And I had a noise from the tire after one year. I went to sears in boynton beach because palm beach sears was closed business. I explained the situation about tires worn out and make noise while I drive 40 miles per hour. I talked to the manager dana taylor and explained to him. He said I have no warrenty although it says it has 60000 miles warrenty. He told me your tire is bad because your suspension is bad. I told him I can prove that my car suspension is good. He was very rude behavior and not resfect for customer. I thought I was treated very poorly and I felt very upset. I dont think dana taylor is qulified manager for auto center. I hope you can response me as soon as possible.

I attached original receipt.
Here is my number [protected]
Email. [protected]@hotmail.com

6567 spring meadow dr
Greenacres fl-33413

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daveocjr
Cedar Rapids, US
Jun 03, 2016 8:26 am EDT

to who it may concern :::::: on 11/18/2010 me and my wife had 4 brand new goodyear assurance tires put on her 07 focus first we wanted the old tires back but they kept them second we paid $665.44 for the new tires well we took our car to css mechanic shop in marion iowa to have a service done they found the tires where mounted backwords the marking on the tire that says mount this side in on all 4 tires was on the outside so there was 8.000 miles on the tires mounted backwords they messed up and now they dont wanna refund and give us new tires i talked to cindy the department manager she refuses to do anything about it well thats $665.44 down the drain cindy needs to lose her job and we need to be refunded and new tires NOW cuz i contacted my attorney and we r sewing sears and cindy cuz all they did yesterday was flip the tires around the way there suppose to be and now the car has shake tires r chattering and car pulls to the left bad my name is david coghlan jr and cindy & sears better refund in cash and replace the tires in the next 24 hours or we will see them in court, , , , , , sears can contacted me at ssl12001@gmail.com

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fired for being honest
, US
Mar 12, 2010 10:09 am EST

alignment or a bent rim can wear out a tire before its time however an alignment on a bmw should be performed at bmw dealer 8 years at sears auto as mechanic.

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11:43 pm EST
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Sears service

Do not ever buy anything that may require parts or service from sears canada!

Sears parts dept edmonton sucks!

Need a needle seat for sears lawn mower

No longer available, parts guy says well it will be in carb repair kit.

So it is ordered and paid for told it will be in, in a week and they will call me when it comes in.

Number 1 complaint
No phone number to call to see if parts ordered
Have arrived as they were supposed to be in 2 weeks ago and they were supposed to phone when they arrived and they haven't

Link from internet gives a local phone number for sears aprts department edmonton
http://www.profilecanada.com/companydetail.cfm?company=2049793_Sears_Home_Central_Appliance_Edmonton_AB

States here the phone # is 447- 8000 called this number 3 times no one answers
Called the 1- 800 number only to be told "well the parts should be there"
But they could not guarantee that they were at the parts dept in edmonton.
Make a trip 45 minute drive to the parts dept they can't find my parts finally after 15 minutes she finds the parts. No needle seat in the carb repair kit.
Asked the clerk do you have a phone # here no they don't

Quick to sell products

But don't expect them to stock any parts!

Top of the line high efficiancy furnace purchased and installed by sears!
This is my friends and I am looking after the house as they are away on a holiday!

Furnace service call to sears

Listed in the edmonton phone book under
Sears furnace sales and service call [protected]

How can I help you well this is not the furnace dept
What number are you calling I am calling the furnace sales and service number listed in the edmonton phone book
She gets rude and ignorant with me.

I finally get a number [protected]
Which belongs to the custom draperies division of sears according to the edmonton phone book

No heat in the house tuesday @ 2pm called sears

Asked for name : robert xxxxxx
Address: 875 xxxxx ave
Postal code : t8_ - xxx
Phone number : 780- xxx-xxxx

Told furnace is under warranty till 2014
Service man will be out within 24 hours

Wed @ noon

I call sears service to find out when this service person is coming no heat in house -6 celsius outside

Asked name robert xxxxxx
Address 875 xxxxx ave
Phone number 780- xxx-xxxx

The person I am talking to will get ahold of the service person and have them call me right away

Wed @ 2pm

I am calling sears service department again 23 hours no heat in house

Asked name robert xxxxxx
Address 875 xxxxx ave
Phone # 780- xxx-xxxx

Talked to frado he tells me there is no service request made for that phone # at that address

Note : in all conversations when asked for the name of the house owner I give robert xxxxxx

After 15 minutes of holding on the phone they have found the repair request under the wifes name her name was never mentioned in any conversation!

So now we have found the repair order and it is 2:15 23 hours and 15 minutes the house has been with out heat!

They will prioritized the service request and get some one out as soon as they can, but no time frame is given.

Wed 2:30

I call national customer service centre for canada [protected]

I tell them the problem I am having, her reply to me is well we don't have any tech's in that area and therfore have to contract out the work
A friend who works at sears tells me they have 3 tech's on sears payroll but they are just pencil pushers

So because it is contracted out it could be 48 hours before I get a service person I am informed

Wed 2:45

I then get a call saying that the service call has to go thru calgary call centre which is slated for friday!

Are you people for real?

4 days with no heat in the house

Get real sears service department oh sorry I mean sears non service department

Wed 3:02
Call comes from contractor inquiring did I have a service call request in

As they had a call from sears wanting to know why the service call had not been made yet?

And would the repairs be cash or credit card what it's under warranty?

Sears neglected to inform the contractor of this minor detail!

The contractor not having recieved a service call request from sears
Does not know that there is no heat in the house now for 24 hours!

Contractor said he will be there in 25 minutes and was there in 25 minutes

Furnace fixed by 4:30 pm on wed by the contractor awesome guy

My niece bought a sears washer and dryer had sears hook up everything

Find out 6 months down the road that they vented the dryer thru the furnace

Good thing the house didn't burn to the ground

She talked to management at every level of sears
And she may has well taken her head and smashed it against a cement wall
Because she never got 1 ounce of satisfaction from sears never mind an apology!

A friend who actually happens to work for this loser company
Ordered a dishwasher part 3 months ago was supposed to be in edmonton parts dept in 1 week they are still waiting!

Washing and drying dishes for 3 months for a family of 6 sucks!

Boooooooooooooooo sears shame on you!

Sears

Never ever will I go thru all this bullsh_t again

I would not buy a pair of socks from you never mind a major appliance

Consumers of canada be very aware of buying anything from "sears"

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Chris hates Sears
Markham, CA
Sep 26, 2010 11:12 am EDT

I used to love Sears. Bought 26 major appliances from them in the last 11 years and a lot of clothing, furniture and household goods. I guess I never realized how bad they have become because I never had to return anything until last week. I bought a soap dispenser on clearance for $14.99 at a location far away from my house. It was defective so I took it back to the Sears at Markville Mall near my home the same day. They told me to go back to the location I bought it because they didn't have it. Because I bought it on clearance, they would not exchange it and will not give me store credit. So I told the manager it costs more in gas to go there than it cost for the soap dispenser. I spend thousands of $$$ at Sears and this is how they treat a loyal customer. Why can't they put it on a gift card that I would have to use at Sears. The manager tells me "that doesn't matter". I called the customer service line, wasted 1 hour with them and was told the same thing. The asked the lady on the customer service line if my request was unreasonable. She said no but she can't help me. So I will never ever shop at Sears again, NEVER. My loyalty "doesn't matter" to Sears. So now they don't exist to me! If this is what they do over $14.99 I can't imagine what can happen if I have problems with a major purchase. I guess I was lucky in the past because I didn't have to return anything. I guess I was the perfect customer. There are a lot of stores out there with better customer service, better selection and better prices.

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dvdleek
Edmonton, CA
Mar 17, 2010 11:22 am EDT

Sears Canada has a serious problem with communication between the company and customers who require service and resolution of issues.

Upon examination of my visa statement, I noted a double charge for a part I ordered by phone and picked up at the Edmonton Parts/Service Center.

February 16th I order an agitator brush for an upright Sears vacuum. I'm told I have to leave a credit card number before they will ship it to Edmonton. The part is supposed to arrive on February 19th. I explain the soonest I can pickup the part is on February 23rd and that I'm coming from out of town 1 hour. She says that's fine.

I go into the Edmonton Parts/Service Center February 23rd only to be told the part is not in yet. I explained that the order was confirmed to arrive on the 19th and that I also told the order desk that I wouldn't be in until the 23rd to pick it up. He goes to the back again to see if he can find it. Still no luck. Then a co-worker over hears the problem and starts to help him and goes down some other isle only to find the part is in. He says that'll be 49.34 cents. I explain that I had already given my credit card number and believed that it had already been paid for he. I was told that it was not paid for and that before I could take the part I would be charged the amount on my card. So the clerk swipes my visa and riings through the charge.

A few days later, I check my online banking statements and notice that not only was I charged the 49.34 on February 23rd when I picked up the part, but I was charged a second time on February 26th. I called Sear Canada only to get the royal run around and am told it's my problem and that I'll have to go back to the Edmonton Parts/Service Center to get it corrected. Like hell!

Today, March 17 once again, I'm on the phone to see why my visa has not been credited the extra charge.

1. Called [protected] National Service center tells me to call someone else.

2. Called [protected] Sears Parts tells me to call someone else.

3. Called [protected] Sears Parts Return tells me to call someone else.

4. Called [protected] Sears Edmonton Parts/Service Center.

The phone has been ringing for 10 minutes so far with no answer! What an effing joke! Since when is it up to customers to resolve Sears screw ups? This should have been handled promptly and immediately, instead I find myself asking Sears for a kiss, cause I'm seriously getting shafted!

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Sears fraudulent warranty

Warning: scam re sears warranty period for appliance repair. Sears offers a 1 year warranty on an appliance repair if you pay up front when you call for service. I called on 10/19/2009 and paid with a credit card. The repair was made approximately 4 weeks later and the repairman told me the warranty started from the day I set up the appointment rather than the day he installed a part and repaired the dishwasher. A letter to sears executive offices resulted in a voice message on my phone that said the warranty started the day I called and paid for service. I was not informed of this policy when I agreed to this program and they still have not answered my question regarding what exactly are they "warrantying" prior to the repair being made.

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Sears Lemmon - faulty at the time of installation.. Sears will not cover cost of re-installation

I have been purchasing Sears products for 30 years...this is the worst experience. Purchased a Kenmore 1hp Food Disposer (model #[protected] Serial # [protected]) and the following day had a 3rd party plumber installed it. The item was defective from the outset and I immediately called the Sears Warranty group they sent a technician who confirmed the lemon product. The nightmare starts now...2 hours on the phone with 6 different people and everyone kicking the can down the street...the result is that Sears will not pay to reinstall they will just replace the product...so for a defective item which is decidedly a LEMMON that I never used I will have to pay for re-installation charge...My advice is to not purchase any Sears product unless you intend to have Sears install it for you...unfortunately they do not say that in any of their documentation on the internet...As a result I will never buy a Sears product...

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Sears oil change

A few weeks ago i had my oil changed at the above sears. yesterday when i go to my car oil was all over my garage., and oil cover. thinking i had a leak i went back to sears. i was told that i had no leak. that the mechanic had not taken the oil cover off. he let the oil run in it then tryed to bend it to drain the oil out. there was enough oil left in the pan to leak in my garage. i have no idea how much oil is on my undercarriage. i would like to get my undercarriage and my oil pan cleaned by sears. at no expense to me thank you

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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