I got my sofa and two chairs cleaned on October 21, 2017, he rushed his job. He damaged the seating area of both chairs the fabric has come apart and put a cut on the top of my chair. Jim a regional manager feels that 15 n more yrs of services he never came across a complaint where the equipment can damage the upholstery. U can tell he hasn't read the complaints of past. He offered a refund of 300.00 when he knows due to the inside damage it should be more.
Talked to Joe Smallidge regional Manager for sears and request an email of his findings have not yet received the email, called back spoke to Christian and she told me I was scheduled for services today between 10 and 12 pm it is now 11:35 am and I am going to see if anyone show up. Just the fact of wanting me to accept the 300.00 back is an admission of their quilt. I emailed them the same day of services, you can check the email is there for viewing and informing them how horrible the tech did the services. I will never use this company again for anything. I have always shopped here