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Sears Sofa Cleaning  - cleaning sofa and 2 chairs

D
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12:41 pm
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I got my sofa and two chairs cleaned on October 21, 2017, he rushed his job. He damaged the seating area of both chairs the fabric has come apart and put a cut on the top of my chair. Jim a regional manager feels that 15 n more yrs of services he never came across a complaint where the equipment can damage the upholstery. U can tell he hasn't read the complaints of past. He offered a refund of 300.00 when he knows due to the inside damage it should be more.

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Update by De De L-Ortiz
Dec 01, 2017 10:39 am

Talked to Joe Smallidge regional Manager for sears and request an email of his findings have not yet received the email, called back spoke to Christian and she told me I was scheduled for services today between 10 and 12 pm it is now 11:35 am and I am going to see if anyone show up. Just the fact of wanting me to accept the 300.00 back is an admission of their quilt. I emailed them the same day of services, you can check the email is there for viewing and informing them how horrible the tech did the services. I will never use this company again for anything. I have always shopped here

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