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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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M
7:48 pm EDT

Sears customer service

Thursday May 22, 2008 at approximately 8:45 pm I went in to the Sears Department looking for a Clerk whom had helped me earlier in the Week with Mattress information. I approached a Clerk in the electronics department because there was no one around in the area of the Mattresses to see if he could get someone to help me. He advised me that the lady whom had been helping me earlier that week was no longer in for the day but he would get the lady in the Appliance department who had worked in the department before. When the Lady came to the area of the Mattresses and was informed of what the situation was and that I was interested in Purchasing the KING SIZE mattress and that there was a special going on until May 25th she LOOKED at her watch on more than one occasion and was trying any and every way to get me to come back tomorrow. I then acknowledged the women that if she was not willing to help me I would take my business some place else, Which she still advised me that the sale was on till the 25th of may and i had lots of time to get the sale. the only advise she gave me in the conversation was to come back and play the scratch and save on the weekend. Someone who is spending over three thousand dollars on a mattress really doesn't care about a scratch and save event, but the sale on the mattress of choice at the time of the sale.

Since when was 8:45 closing and since when has SEARS treated there customers with such DISRESPECT!

I am so disappointed with sears and what is so sad is this was a gift for my Brother who is getting Married and Just bought their house. They were Actually going in to your store June 1st to start there Registry with Sears and I will make sure that I advise them the treatment that I received from sears and why I will refuse and tell everyone the service that I received from this store. It is terrible that a store with such a great Name and History has people work for them that treat there finest customers with SUCH IGNORANCE!

You can look up my History as a Sears customer for the last 15 years and you will notice that in the past few years i have been a repeat customer one who just purchased a two piece leather set from you which was more than a three thousand dollar KING SIZE mattress. I have no problem going to SLEEP COUNTRY to purchase my mattress and it is extremely disappointing.

I expect to hear some sort of response back from someone regarding this unfortunate matter, if sears WANTS to keep a returning customer happy which I question now after this experience.

Sincerely

Melanie Stapledon

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Robert Murdock
, CA
Jul 06, 2012 1:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Purchased a Refrigerator on June 20, delivered June 23rd. (at cost of nearly $300) Told to leave it for several hours before plugging in. Waited until the next morning, plugged it in...surprise it doesn't work. Called immediately. Sears is only available in our area on Wed and Fri (we're 35 minutes north of Toronto, 35 minutes south of Barrie) My wife is a chemotherapy patient and it took until July 06th before we could meet up. When the repairman called, my wife missed the ring by one ring and immediately called Sears who assured us the repairman would show up. Guess what, 3 hours later no repairman and when I called they said he was "out of our area".
No-one thought to call us. Now we have to wait until July 13 before the repairman will return! This company has definitely jumped the shark...bring on Walmart and the Big Box companies. Customer Service is definitely a thing of the past with this outfit and so will their business soon!

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Ron Sepetis
Ile Perrot, CA
Apr 03, 2010 7:27 am EDT

They are incompetant. I took my Lawnmower for a cleaning and tune-up to their Service Center in St. Laurent Quebec. I asked what it would cost and I was charged $54.95 + Tax up front and that their Serviceman would call me the next day if there was anything else. I believed that this was the true cost but they put the word "estimate" on the initial invoice. When I returned home latter that evening; I had a call from the Serviceman telling me it would be over $90 dollars for my 11 year old Lawnmower including chaniing a broken but functional Knob that I had already said not to change. I guess they don't communicate amoung themselves !

The next day I called to find out why the cost had almost doubled and I was informed that the work had already been done; and this $90.00 + was the true cost and the $54.95 + taxes was a non-returnable charge to estimate the cost of the Tune-up ! How is it that these incompentants, with all the tune-ups they do, cannot provide a customer with the true cost of the service requested up front for what is regular maintenance ?

I now understand that at this Service Center the $54.95 + taxes is an up front cost to estimate the cost of repairing an item brought in for repair and is removed from the final bill if the item is repaired or used to cover their Labour Cost of discovering why the product is non-functional and providing a complete cost of repair. I feel that this is fair since they are expending labour to allow me to determine if I wish to proceed with repairs or junk my product.

However, when it comes to regular maintenance like the Tune-up and cleaning; I should have been provided with a proper cost up front for this normal maintenance as any Garage or Dealer can do with cars. This is not an impossible request. Furthermore, if I did not agree to the Final $90 cost they were going to keep my $54.95 + taxes to phone me and say it would be $90.00 + dollars within 15 minutes of my leaving it there according to the time on my answering machine. UNBELIEVABLE !

The final issue is that if this $54.95 + taxes is an estimate ; they completed the work without my permission after the $90.00 quote; a clear violation of the Consumer Protection Act.

Beware of Sears Canada Service Centers and their underhanded Business Practices. They are incapable of providing proper estimates on a known maintenance procedure and will rip ypu of for $54.95 + Taxes to prove it.

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osiana
Edmonton, CA
Mar 22, 2009 6:59 pm EDT

Sears is awful. I went in today for the bridal registry and they are horrible at Southgate in Edmonton, AB Canada. At The Bay they know how to treat customers very well. Skip Sears and go to The Bay.

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Joe Schmo
,
Aug 17, 2008 8:29 pm EDT

Ah, women.

ComplaintsBoard
N
8:35 am EDT

Sears poor performance!

I am finally posting a complaint forewarning all about Sears PartsDirect after many experiences of similar poor performance in getting parts for Sears Kenmore appliances. It is my guess that this outfit is in fact a separate contractor used by Sears and other retailers to peddle their repair parts on the web. I say this as I am on my third event now where PartsDirect have not delivered as promised and when you call to complain, they immediately put you over to "Sears Public Relations" at another location. It has been my experience with these other people (if indeed Sears people) that they are just as bad (or good if you like) at "promise more, deliver less."

I have a huge Kenmore side-by-side refrigerator about 8 years old. The evaporator fan motor has become noisy which is nuisance to listen to but more importantly, if it fails then the whole system fails and you come home to a big puddle of water. I looked the parts up I wanted online at PartsDirect and placed the order on 4/18/2008. All parts were noted as "in stock" but I got a notice a few days later that the evaporator motor was on backorder until May 9th. I did receive the replacement fan blade and was told the mounting grommets had shipped but never received any tracking info. By May 12th I had not received the grommets nor had I received notice that the motor backordered for May 9th had shipped.

I called PartsDirect and learned that the motor was backordered again this time until June 9th and was told that the grommets showed as having shipped by UPS and were probably in transit (2 weeks later?). They could not give me a tracking number but said that I could get it at their website which I couldn't. Tracking for every item said "pending".

So I called to complain again and was put over to their "Customer Relations" department which is just a way to get problem calls off the parts line and over to a black hole with a mouth that tells you something to quell your upset. The mouth that spoke to me was "appalled" at these events and would investigate this. Someone would be calling me back in 2 to 3 days.

It is now 5 days later and no one ever called back. In the meantime, I went to RepairClinic.Com and ordered the motor for a bit less than Sears PartsDirect. It was in stock, was shipped the same day on three day delivery and arrived in two.

This is the last time I will deal with Sears PartsDirect and also I've purchased my last item from Sears. There has been a lot of speculation about them going out of business and I can see why when they have been producing poor quality goods for the past few years and providing such poor service. We have a house full of their stuff and are sorry to see the change but I expect most it will be replaced by other manufacturers' equipment over the next five or ten years.

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Update by NCpoppie
May 19, 2008 12:18 pm EDT

More on the saga of really poor performance by Sears PartsDirect (SPD).

I called SPD on Saturday, May 17th after posting the complaint above. I told the CSR that I had not received a call back from customer relations as promised. The CSR was "appalled" and wanted to immediately connect me to customer relations again. I said "No thanks!" but I'd like to speak to a supervisor. I was put on hold for a few minutes and a "supervisor" got on the line, listened to my story and promised to investigate and call back later that day.

It's now three days later and no call back and no surprise either. I did go to the SPD site to check the status of the parts order and guess what? The part that was in-stock when ordered, and then backordered to May 9th a few days later and then backordered to June 9th when I called about this? Where is it now? SPD site says it is backordered until June 30th.

These people are a joke.

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George Chiang
, US
Jun 06, 2016 2:51 am EDT

Horrible company! I literally just placed this order over the phone only to find out they ordered the wrong part! And they will not let me cancel the order! WTF? They said I have to wait until it is shipped here, call them to get some refund authorization number, and send it back myself! HOW FRUSTRATING! WHAT AN AWFUL COMPANY! STAY AWAY!

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Fred Russell
Gause, US
Apr 29, 2010 8:06 am EDT

Ordered an electric clutch ($266) for my Sears lawn tractor on April 20, 2010, order# W487413. On April 27th I received a bracket instead of the clutch. I called Sears on April 27 and they said that they would send the correct part. Called back on the 28th for the tracking number for the part and they didn't have any information yet but someone would call me. Never happened!

Checked the PartsDirect web site for shipping information on the 29th - no information. With no shipping information available, this means nothing has been done toward correcting this error.

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Searspartsguy
Vail, US
Feb 15, 2009 6:01 pm EST

I work as an associate with sears parts direct and I understand how frustrating backordered parts can be and trust me its a shame when it does happen but it doesn't happen often and customer relations and sears parts direct are in the same building, we are not an outside entity or third party contractor. As far as never recieving a callback I find that hard to believe but if that did happen I apologize and I'm deeply regretfully of the service you recieved.

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1:23 pm EDT

Sears $311 for glasses I cannot see out of!

I purchased progressive lenses at sears. Returned three times because could not see with them. I was told the prescription was correct and to go back to my opthalmologic. The website says "satisfaction guaranteed with no questions asked." do not believe sears or their optical provider, u. S. Optical. It has been one year and I am still fighting to return glasses I cannot wear. They told me I must return within 90 days - I did try! U. S. Optical runs the sears optical centers so it is useless to bring a complaint to the store manager. My eye doctor told me they sold me inferior lenses that were not the quality of my current lenses (Much older) and they should take them back immediately. Warning: you get what you pay for - see your eye care doctor who is a professional and has your health and wellbeing in mind. U. S. Optical and sears will take you money and not give you anything but the run around. Very, very bad business. Their optical departments should have to be registered with the state and have guidelines but they don't. I wonder how many elderly people have been cheated by sears optical. Sears - shame on you!

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10:02 am EDT

Sears alarm sounding!

8 weeks ago my alarm sounded on my freezer. I could see that the digital display had stopped working; it seemed as if there wasn't any power. When I opened the door to see if things were thawed out I heard the door alarm sound. I looked at it and saw that the power was back on. When I closed the door the digital display went out. I called customer service to report the problem. My freezer is 1.5 years old and under warranty.

They sent a technician who told me that the wiring was bad. The tech said he ordered some parts and that the parts would arrive at my home. Another date was set for a tech to come back and install the parts. After a week I received a box that had some parts in it. A different tech came out and looked at the freezer. I showed him the parts and he asked why those parts were sent. Well needless to say the parts that had arrived were not the parts that the second tech needed. He then told me that it was the circuit board that was bad. He played with some wires, the freezer still stopping whenever it wanted at random.

Another week goes by and more parts arrive. Again another tech comes out, replaces the circuit board and guess what, it didn't fix the problem. More parts are ordered. Another week goes by. The tech calls to say he is going to be late. I say ok, I've only wasted four days what’s a few more hours. The tech never shows up. I call, customer service says they don't show a call in the system. Another week goes by. Another tech comes out. Looks it over and says, you need a new door. Yup, that's it, a new door. The part gets ordered and a date for the tech to come out is scheduled. The appointment date rolls around and I get a call from customer service. They tell me the part wasn't shipped and they cancel my service appointment. 2 hours later the door arrives on my porch. I take it out of the box to look the part over. It appears ok. Customer service is called and they tell me they can't come out, they are busy. Another week goes by. Another tech shows up. He takes one look at the door and says the hinge is bent. He tells me another door will be shipped. Needless to say it is still broke. I can imagine that this will go on. They haven’t a clue what’s wrong with the freezer. I will continue to call and waste my one day off a week waiting for the fix of my warranty freezer.

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4:53 am EDT
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Sears Unprofessional customer service

On 05/05/08 I took my car in to sears automotive to purchase two new tires, since I was getting two new tires, I decided to get an alingment done on my car, even though the alingment on my car was perfect (I thought since I was getting two new tires I should). It did not take to much time to have the work done on my car. Once they were completed with my car, I got in it and started to drive away. Right away I realized that the steering was very hard (stiff) and that my car was steering to the left rather than straight. Since I had to go to work, I could not turn around that day. So, I insted went back to sears automotive on 05/06/08 so they can fix the car alingment, this time the customer service was not good, they hardly had anybody working that day. Once they were finished with my car, I drove off again. Once more the alignment of my verhicle was not good, it was steering even more to the left. Since I was leaving out of town, I could not take my car back the next day, so I went back to the store on 05/12/08, in a very calm, nice matter, I asked the customer service representative to please let me speak with the supervisor. The supervisor made his way to the section I was at of the store, and ingored me and pretended to be doing something else, he finally then goes towards me with an attitude. I explained to the supervisor that I was being inconvenienced for the 3rd time by brining my car into the store, so they could fix the alingment. I explained that when I initially brought car in the alingment on my car was perfect, and the only reason I got an aligment done was because I purchased two new tires. I told him that once I drive away, the alingment on my car is horrible, it steers to the left rather than straight. In a very unprofessional matter he started raising his voice at me, and said that he does not know if my car was good or not, he cannot take my word, he then said the streets are uneven and that is why your car is steering to the left. He then told me that he thinks, I don't know what an aligment is... Again in a calm voice, I told him I know what an aligment is, I know that streets are uneven at times, and I know for a fact that the aligment on my car is not straight, and steering to the left, I asked him if he could please get a qualified technician to do the alignment on my car... He claimed they are all qualified techicians, and he said that the alingment on my car was good, this according to the specs that he is given from his computer screen... Soooo they took my car back into the shop where a technician was to preform the alignment... The techncian working on my car called me to the back, because he wanted to show me what his computer is reading, he said that he did everything and the car is still not going to be aligned straight. The technician claimed that I was in an accident or my car was in an accident, and that is the reason why the alingment on my car is not going to be straight. My car has not been in an accident, the alignment was perfect before the dreadful day I took it into the sears autoshop. The experience at this autoshop was horrible. Also, the supervisor whom I spoke with, was actually the department manager and his name is javier rios... He tried to belittle me, and was very unprofessionl and rude. The technician who worked on my car his name was george (I have his last name, but I will not disclose it, as he was only trying to do his job, even though he too tried giving me an attitude). I will never ever recomend anyone to get an aligment done at sears, even if it is free (I had to pay, and they did not even want to give me a refund, they keep saying oh you have a 6000 mile warranty on it). If you want new tires ok... Anybody can put new tires I can put new tires... But for anything else I recomend you take your car to the car manufacturer or certified trained technicians of your cars model, or a certified well known auto shop... Javier rios the dept. Manager very unprofessional and rude... Oh the only nice person was the customer service representative who does the paper work. He was very pleasant and helpful in his own way.

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2:01 pm EDT
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Sears horrible sears home improvement customer service

I would like everyone to know how absolutely unprofession and horrible sears home improvement customer service really is. I had called sears for a siding consulation. The first available appointment was over a week out, but I accepted. The day of my appointment, only hours before, they cancelled. When I called and asked to reschedule asap, I was told that if they weren't quick enough for me, I could always cancel. I went ahead and rescheduled to give them the benefit of the doubt. The next appointment was over a week from the first. The day before that one, they called and cancelled again! When I asked to speak with a supervisor, I was put on hold for over half hour and in the end, nobody would speak with me on this. How horrible is that? Eventually I did receive a voicemail saying that if I would kindly reschedule, they would give me $125 credit. Wow, if I can have that every time they cancel, in a few weeks I can have my whole house redone for free. After this experience it certainly appears that this company cares nothing about professionalism or customer service.in fact, I wonder if they even care about making money seeing as they certainly don't try very hard to get your business. My overall experience was horrible and I will never do any sort of business with sears again.

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12:09 pm EDT

Sears sears parts direct

I ordered a transaxle for my lawn tractor in good faith.
Theyhad no trouble charging my credit card and the email told me the ship date was May 8th.
Today (May12th) I logged on the web site to see that my order was cancelled. No phone call, no email no nothing.
I called the customer no service, and of course I got no assistance and I was told it would 4 or 5 days before someone would contact me.
The issue is the part I am ordering requires a core.
The web site did not indicate this.
I do have a core and would have been glad to send it out once I receive the new part that has now been cancelled. Most of the rest of the world simply charges a "core charge" refundable upon receipt of the old part.
I do not intend to send the old part before I get the new one.
If this is a problem I suppose I will go top another manufacture and buy another tractor.
I am very disappointed in the unprofessional way this issue has been handled and the complete disregard for me by the person who decided to cancel my order without contacting me first.

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5:14 pm EDT

Sears restocking fee

I purchased a compact refrigerator on Sears.com for pick-up at the Sears store in Calcutti, Ohio. I called Sears.com's 1-800 number and cancelled my order within 24 hours and now I've been charged a RESTOCKING FEE. Prior to ordering it, the website said I would have the refrigerator within 5 days. When I got the confirmation email it said 15 days. I didn't want to wait forever so I cancelled the order. The store owner gave me the runaround saying that he didn't charge me a restocking fee, but it sure showed up on my charge card. However, he told me it is their policy to charge one. When I phoned Sears.com everyone I spoke to had a different story and placed me on hold for 10 minutes at a time while the representatives spoke to their supervisor. None it apeared knows Sears' refund policy. I had to tell them what their website said about restocking fees on cancelled item. THERE IS NO RESTOCKING FEE! Finally after 3 weeks of calls, they got rude and told me to talk to the store and around and around it went. According to their website, Sears.com does NOT charge a restocking fee. And the store in Calcutti, Ohio charges a restocking fee! So now I'm fighting to get my money back. And this is to warn anyone considering doing business with Sears. If you don't want it, don't buy it from Sears. I found a NICER AND LESS EXPENSIVE compact refrigerator at Lowes. The salesman was very nice. I'm planning on buying a full sized refrigerator. I'll be going to Lowes instead of Sears., although I had my eye on a Kenmore. I will no longer buy a Sears product. They just lost a 30+ year customer. Their representatives and store owners are RUDE, UNKNOWLEDGEABLE and have NO CONCERNS for their customers. But then that's big business.

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unknown
Corpus Christi, US
Apr 19, 2009 1:22 am EDT

I bought a weed eater at Corpus Christi Texas and I took it home. I opened the box and tried to turn it on but the weed eater was not working. I took the weed eater back but they wanted to charge me 15% restocking fee because I opened the box. I was really upset so I will never go back to Sears again. If their product is defective, why I have to pay the restocking fee. That been said the model I bough was the last one on stock so they did not have anymore to replace it.

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6:12 am EDT

Sears on line rebate

Bought a pressure washer that due to price of $299.99 and that I paid with my Sears credit card I qualified for a 5% rebate. Could file on line or via mail. Decided to do it on line, however ran into a problem in that the
"system" said I qualified for the rebate but the value was zero.
Called customer service and was told that it was a computer problem to please try again in 48 hours, did that and got the same results. Called back and again was told it was a computer problem and to mail in the rebate from etc. Will do that! However 2x I was told I qualified both times and that it was a computer problem, "what gives that such a large company can't fix the problem or is it something else?

I know have make copies of the filled out form and sales slip, mail in the form and sales slip, spend money for a stamp put it in the mail, and wait 5 to 6 weeks for a rebate check. If I want to check the status go on line. Hell I could have bought a pressure washer at Lowe's or Home depot for just a couple of dollars more and not be enticed by the 5%, but surely would not be frustrated by what I now deem as frustration and more time, effort and cost then it was worth.

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12:23 am EDT
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Sears dishwasher/pipe installed upside down and flooded my home

I cannot begin to tell you how disappointed I am in sears and sears service. We have been customers of sears for the past 15+ years, everything we own has been purchased at sears. At this point I am going to be taking my business elsewhere. About 2 weeks ago (At most) we purchased a dishwasher from sears, we were guaranteed by the salesman that it could be installed the following monday. Well that did not happen, it did late tues. That is only the beginning of the issues. So after we had the dishwasher installed we used it as that is what one does when they purchase a new dishwasher. I received a call from my dog walker today, may 6th 2008 @ 3:09 pm, and she stated that the dishwasher was running (I put it on the 4 hour delay when I left) and the pipe had burst under the sink that connects the water to the sink and that I had many inches of standing water on my brand new hard wood floors. The area under my sink which contains all my cleaning supplies was completely flooded and all the items under their were ruined and could no longer be used.

I contacted a plumber and he took a look at it and then informed me that the pipe was put on backwards and then slipped off from the pressure of the water. So I have now had to contact a plumber at my own expense to fix something that is brand new and that should have been properly installed as your web site states,

"we can install and assemble any item from dishwashers to high definition televisions allowing you to enjoy your new item without any hassle. With sears doing the work, you'll know your product will perform properly, efficiently and safely.

Our professional installers are skilled, trained, experienced, and equipped with the right tools to do the job properly. We'll will hook up your product, program its controls, and test its operation.

Then I contact your customer service department where I spend over an hour of my time on the phone being transferred and disconnected a number of times, then after waiting I am informed that the soonest a technician can come out to inspect the damage to see who's fault this is (Is their really a question here?) will be about 2 weeks. Not until saturday, the 17th of may. As my husband and I both work and have already taken off an entire afternoon to wait for installation we refuse to take any additional time off, as we did not create this or cause it why should we continue to be inconvenienced? I asked your cs person if someone could please come out sooner and they said no!

My frustration is that my home is new, I have hardwood floors in my kitchen and in the next 2 weeks they may (And possibly will) warp, develop mold and an odor. I am so frustrated right now. As a customer whether I have bought from sears for years or only bought one time, I am a customer and I expect to be treated with a little common courteousy and respect. Your representative told me, how do they know it was a mistake made by the installer? How do they not know I made the mistake. Well I am not a plumber and if I was, I most certainly would not have installed the pipe backwards so that it can leak and then pop off spilling gallons of water into my home! And since this was an emergency and I had a plumber arrive asap and fix the issue, how will you know that it was not a fault of the customer?

I expect to hear back from someone with some authority and decision making ability within the next 24 hours or I will be contacting a lawyer and the better business bureau. I am sure that you are aware of how damaging a negative review can be to a business, especially in this day and age. People want to purchase from companies they can trust and have faith in. At this time we do not.

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dishwashershopper
Aptos, US
Dec 27, 2010 1:02 am EST
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I was just out shopping for a new dishwasher and one location was sears. After reading this complaint I have removed sears from those I would buy from. Thanks for letting everyone know.

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8:23 am EDT

Sears certegy

I was totally embarrassed and humiliated when my check was not approved at SEARS! I knew I had money in my checking account and I had excellent credit. The clerk was not very helpful in explaining to me why my check was
not approved. I asked to speak to her supervisor, who promptly arrived. I explained to her that my check should be good, because I knew I had money in my account. She did not apologize or give me an explanation on why my check was not being approved. Instead she told me to call the telephone number on the back of the check. If any of you know, by calling the company(Certegy), they will not tell you why your check was refused! They told me to fill out a Certegy Gold Form, which would increase my chances of my check approval. Hello...I have money in my checking account!
I asked the person from Certegy to give my a list of companies that uses their services. I do not ever want to go to those businesses that could possibly refuse my checks! Of course getting a list was impossible.
Now, if SEARS or CERTEGY had told me, that because I had not written checks at SEARS before, I did not have a history there.(good or bad?) If Certegy had done a better job checking into my account, they would known that I have charged my appliances there! Which, by the way, I will NO LONGER DO!
My point is this: If the SEARS clerk had explained to me in the beginning, that the reason my check was not approved, may not have been because of insufficient. But no history of writing checks at SEARS before! Okay, that would makes sense. I would not have been so HUMILIATED and EMBARRASSED!
That's my true story in a "nut shell". JoAnn from California

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Chris
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Aug 08, 2008 11:19 pm EDT

Exactly what Meghan said: Sears employees do NOT know anything about your account, why your cheque didn't go through. Think about it - privacy acts are there for a reason, lady. Grow up.

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Meghan
,
Jul 14, 2008 7:23 pm EDT

I work at Sears as a cashier and it really isn't Sears fault that your check was rejected. We do contract through Certegy but they are a very large company and quite a few companies go through them. As a cashier, I usually do not have a problem with the company and people writing their checks, but the other day I had a teenager write a check and it had me call into Certegy for an approval. I called into the automated machine, it gave me an approval number, and that did not work. I then was sent to a customer service lady at Certegy who did nothing and said she'd forward me to another customer service person who would help me with the approval number. Instead, I was forwarded to the automated line that said "Sorry, here at Certegy blah blah blah we're sorry for any inconvenience that your check was declined." So I cleared out of the screen and rescanned the check and whaddya know, it went through, no problems. I hate the system.

As for your comment- "Now, if SEARS or CERTEGY had told me, that because I had not written checks at SEARS before, I did not have a history there.(good or bad?)"

That has NOTHING to do with anything-- we have out of towners come in all the time and normally it just asks for your License # and DOB.

"If the SEARS clerk had explained to me in the beginning, that the reason my check was not approved, may not have been because of insufficient."
It does NOT show up on our screen why you are not approved or anyone else. DON'T blame this on the clerk, blame it on Certegy. There is absolutely NOTHING we can tell you more than it was rejected because *we DO NOT know!* Why don't we know? Because of privacy acts so people don't complain that the clerks know private information, etc. Our screen simply says to call in and get a confirmation number.

I'm personally sorry for your experience at Sears but there's nothing more we can do but follow what Certegy says. It is a large inconvenience to us also because we have to call in and we do feel horrible if you truly have sufficient funds but are rejected. Sometimes, as with debit cards, writing too many checks in a day can cause it to get rejected and obviously insufficient funds. We aren't told why it was, but just to refer you to the printout on the back of the check.

Please do not take your experience out on Sears-- there's nothing more the managers can do, either.
Believe me, there are plenty more screwups that are Sears' fault- and that's not one of them.

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Sears 2 week old fridge broke down lost all food

My new fridge, cost of $900.00 broke within 2 weeks, sears wanted to fix it in 4 days. I have 2 small children, and all my food went off. After speaking to the manager, they came and fixed it the next day. When I asked him about my food cost, he said he would get into trouble if they gave me a courtesy payment to re-buy food. What ever happened to good customer service, especially such a large company as Sears. I would never buy from Sears ever again and I will encourage others to not buy from Sears. I also bought a washer from Sears, so I spent nearly $2, 000, but no compensation for all my food, and it wasn't my fault, they delivered a problem refrigerator.

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Alecia & Don Dixon
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Jul 21, 2008 7:55 am EDT

WOW! I hear you loud and clear! We just bought a new refrigerator 2 weeks ago - it took a week to have it delivered as they didn't have the bisque color in stock... THEN when it came - it was white (door handle on wrong side, too)! The delivery guy said in a very 'bored' tone, "happens all the time - call your salesman"... Since they rarely answer the phone at this little satellite Sears store - my husband drove there & they argued with him that it was OUR fault - quick to say that this model didn't even come in bisque... When they calmed down, they found that yes, it actually is available in that color... Good Lord - where has customer service gone? SO - the correct fridge has been ordered and we now are waiting another week for that to be delivered...
Well - if our story ended at this point we'd be somewhat satisfied... but, the plot thickens... This incorrect refrigerator (our food is all in it at this point), is NOT WORKING... NO COLD AIR... SO - called the emergency repair # (weekend call) and they can't come until Monday - okay - the guy comes this morning and discovers - NO REFRIGERANT was ever put in at the factory... Most of our food is ruined (I had tried to save it via coolers, but most didn't hold up well)... NO reimbursement for food with THIS model... I'm so sick of being treated like DIRT - what happened to "the customer is always right?"... Thanks for listening and I hope this stops someone from EVER dealing with sears again - or at least BE aware...

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9:20 am EDT

Sears faulty refrigerator & washer

Purchased new home with Kenmore Elite refrigerator model number 106-[protected] in Sept 01. Every appliance in our home came from Sears. We have had nothing but problems since them. A condenser motor went totally out after about 6 - 12 mos of leaking on the kitchen floor. It could not be determined that was the problem until it went out totally. This resulted in ruining a $500 rug in the kitchen. The door handle broke off when the repairman came in and ask what the problem was. We have since replaced 2 more door handles.
The ice maker flap will not close completely letting air into the basket and causing the ice to melt in it which caused a problem and what is caught int he shoot melt into the tray on front door. The ice maker will dispense fairly slow until you get the glass almost full - then it dumps 4-5 cubes at once- guess where they go? One the floor. It is almost like this thing is possessed.
We also purchased a washer and dryer from Sears. The washer motor went out 13 months after delivery. Of course, warranty was for 12 months!
We have owned many, many Sears appliances in the past, I would say for 35 yrs. I cannot begin to tell you how unhappy I am with Sears now. I will NEVER buy a Sears appliance again!
We have called to try to talk to a factory rep. Instead we are told that we should have bought the extended warranty on refrigerator. When you pay $1, 800 at builders cost for a product you should not have to pay extra to make sure it works. Our alternative now is to pay $65 to have a technician come out to look at their defective product!

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chipman321
Columbia, US
Jan 17, 2009 11:06 am EST

On 9/2/05 my family purchased a Sears Elite Double door, bottom freezer Model 596.[protected]. Shortly after the warranty period ran out, the unit stopped operating properly. To this day, the unit continues to stop operating periodically for no apparent reason. Yesterday it occurred again, and I'm now forced to toss hundreds of dollars of food in trash -again !

Originally, I contacted Sears, thinking they would honor the warranty that had just run out, a few weeks prior . I was repeatedly cut off and transferred to an out of U.S. call center where the individuals had great difficulty in understanding and speaking English. I quickly discovered their reps were totally unresponsive, unless I agreed to sign up for a $250 plus extended repair contract. Initially agreed. After a number of frustrating calls, and several no shows - by their repairman, I canceled the repair contract and demanded a full refund. Eventually, I was able to reached Sears Corporate offices rep. I explained I have been a loyal 4 plus decade Sears customer, with purchases totally well over $25k. All I'm looking for is some coustomer satisfaction and good faith. I quickly realized this does not exists within Sears anymore. I was curt ly dismissed and told someone would get back to me. That was 6 months ago. CUSTOMER NO MORE

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ASquared
, US
Sep 14, 2009 8:48 pm EDT

I am so much in the same boat. We built our house and put all Kenmore Elite appliances in. What a mistake! The fridge is one huge failure - broken door handles, half-baked ice maker with broken parts, shelves falling in on one another. And it's the top of the line for $1800! The dishwasher I gave away after two horrible years - leaking seals, never cleaning properly and repairmen with an attitude. The stove - another gem... two of the four burners works, the knobs are cheap and break with the slightest bump and the oven loses more heat than it makes. That leaves the washer and dyer... They're actually okay except for one house call they've held up pretty well. Ironically, I cheaped out on them. Oh well, as they say Never Again!

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ddorrer
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May 05, 2008 10:21 am EDT

Failing to see the pattern here may cost you more money. Do not buy from Sears.

The definition of insanity is repeating the action and expecting a different result.

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5:24 am EDT

Sears refund on parts shipped and returned

On April 8, I had a service call to repair my Kenmore Classic Range. The service man came out and checked the range (vintage 2003) and advised me that it needed a new "sub clock/TI" and "Element-BR". I authorized the repairs as I needed the range. He said that the parts would have to be ordered, but would probably be in by Thursday or Friday. After he left, I realized that for what I was being charged, I could buy a new range with a full years warranty instead of a 90 day warranty for repairs. I called to cancel the parts order that very day and was told that they could not stop the parts order, but to wait to receive them and then call the repair center to pick up the parts and credit would be issued. The parts never showed up until Monday and Tuesday of the following week. I phoned and they said that the parts would be picked up and credit issued. On April 18, one of their technicians arrived at 8:17 AM and departed at 8:22 AM with the parts that I no longer needed. I have been trying ever since to have the credit issued back to my Bank of America Master Card. The Sear's ID number is 000815. tje service order number is [protected]. The original technician number for the April 8 service call is 0000380, and the April 18 technician number is 0373571. I have all receipts, and the original charge to my master card was $237.52. The receipt for the credit is in the amount o $168.62, which is legitimate as the actual amount owed Sears should be: Service Call $65.00, plus tax of $3.90, for a total of $68.90. I have made so many calls to Sears that I am sick and tired of them saying, "Oh yes sir, you are due a refund and I will have someone call you back at this number sometime today." After about a week of this, I realized that no one was going to call me back and that no credit was being issued. Please help.

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Sears junk eyeglasses

In April of 2007 I purchased a pair of drillmount glasses from the Sears Optical store in Logansport, Indiana. By the time all the bells and whistles were added, I paid $600 for this pair of glasses. No warranty info was given to me at ANY time.
About 6 months later as I was cleaning them, they broke out where the lens joins the frame at the nose piece. I got online to see about contact info and that is when I discovered that I had a one year warranty on the glasses.
So I called the Sears Optical store where I purchased them and explained what had happened. The girl on the phone told me to bring them in, that they would fix them and there would be NO CHARGE. So I took them in.
The manager waited on me and said it would cost to have them fixed. I told her what the employee had told me on the phone about no charge. The manager said that the girl was new and didn't know what she was talking about, that their warranty was a limited one and that I would have to pay to have them fixed. She said that the drillmount glasses are FRAGILE and prone to break. Well, if they break a lot, then why even sell them?
Well, I was livid, but needed my glasses and my husband thought I ought to pay what they asked. So pay we did.
This time, glasses lasted about the same length of time before breaking again in the exact same spot. Rather than have to pay again, the glasses are sitting in a drawer and I am wearing my old glasses while I wait on a new pair (another $444 from a different eyeglass store).
I will NEVER EVER buy another pair of glasses from Sears Optical.

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attkin
Mountain View, US
May 28, 2011 12:29 am EDT

Try www.zipoptical.com. They have much better price. Fast delivery.

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kadaw
San Jose, US
Mar 31, 2011 2:51 pm EDT

Well I live in california and I always buy my glasses from sears. CHEAP deal! You just have to know which glasses to get. The doctors and secretarty are all helpful and glasses arrived in a week. I usually grab whatevers on the Ray ban isle, and all I can say is that they are sturdy as a rock. I went out clubbing dancing my life away the blam my glasses fell down and some cow was stepping on them, hmm pretty harsh don't it seem!? But to my amazement my glasses survived with only a few scratches. Moral of my story is don't settle for unknown brands with tiny frames. Get sturdy looking glasses like Ray bans for the special deal of 99$ for a pair and your set for another 2 years of impared vision and eye squinting my friend. I recently just putchased 2 more eyewares which were a ray ban and a izod and I'm satisgfied since I only spent 320$ total for two glasses. Sears is good. You just have to keep an open mind my dear. :)

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anonymousoptician
Washington, D.C., US
Jan 21, 2010 5:16 pm EST

Drill mount eyeglasses are sold because vain customers like you insist on having "barely there" glasses so no one knows they're wearing them.

If there wasn't a demand, there would be no supply, hon.

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Sears i'm not happy with sears at all

I was scheduled to have the lawn tracker delivered on 4/27/08 between 2:15 - 4:15. The automated system confirmed the time and the date twice before the date. Nobody showed up on the day until 4:30PM and then I called [protected] to find out the status and the rep told me that it's been delayed because of some manufacturing delay.

What the ***? So, if I've not called, I'd be still waiting. I'm a very busy professional and I cancelled all my appointments between 1-5PM for the delivery. Who is going to pay for my loss? I feel like just cancelling the order and go somewhere else. I'll recommend all my friends NOT to go for Sears in the lifetime. As you can tell, I'm NOT happy with Sears at all.

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Sears their delivery service is worst ever

We ordered a washer dryer and dishwasher. Keep in mind we have to work to be here for delivery. First delivery show up 2 hours late and dryer is vented incorrectly so they have to send it back for correction. Called center to arrange redelivery of correct unit and he tells me they will have to refund me and I will have to go to sears and repurchase entire order. Oh yeah the dishwasher didn't show up with the delivery either. So after talking with supervisor this is corrected but what a *** of a customer service rep in the first place to tell me that. So we another day for redelivery and still no dishwasher. Washer dryer ok and installed. another day for dishwasher but it has a dent. They will redeliver. another day for delivery and now there it sits in our garage. Have yet to get an appointment for installation from sears though we have already paid them for such. What a joke. Will never ever ever buy from them again.

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Cynthia Tobias
, US
Jan 14, 2016 12:42 pm EST

@ SEARS

Below is the long & short of Sears Customer Service.

I Beseech you, Do Not Buy Sears Appliances ... Run Far, Far AWAY.

They Absolutely S@#K.
___________________________________________________________

1/13/2016 7:54AM

Dear Cynthia,

Thank you for contacting sears.com.

I apologize that we were unable to complete the exchange process for the items under order number [protected].

I see that we were unable to complete the exchange as the mode of payment used was PayPal. However, while reviewing our notes, I see that one of our representatives offered pick up delivery and pay for the delivery pick up. If this will work, please do have a check with our phone support once again. To my dismay, we email team are unable to process the same from our side.

Need additional assistance? Click here to Chat with us now!

Thank you,
Slater N. (nalber5)
Sears Member Services
[protected]
_________________________________________________________

Cynthia Tobias

9:29 AM (12 minutes ago)

to Sears

An exchange could not be processed as you stated because I used PayPal to make my purchase. First & foremost why would Sears accept PayPal as payment if they can not support the customer with a Simple Exchange?

With that in mind. Sears offered to pick up the dryer & process a refund (for the dryer only) and I would have to repurchase the Gas Dryer!?

As the customer, would you feel confident allowing Sears to pick up the Dryer you paid for with PayPal, same form of payment that Sears could NOT process an exchange with and rest assure you would receive a Refund? I think Not.

In the exchange I would have owed Sears $100.00 + plus in total. What a disheartening dilemma.

I am now Forced to keep an appliance I CAN NOT use. I most certainly will NOT Stop Here.

Thank you for NOTHING Sears & the ten's of other Foriegn associates over the phone and on chat below

Slater N. (nalber5)

Sears Member Services

[protected]

Baxter G. (ggangme)

Sears Member Services

[protected]

Devin

Sears Member Services

[protected]

cc. Facebook, Twitter

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nicole lopresto
,
Sep 09, 2008 10:35 am EDT

i purchased a stove on the 22 august 2008 with a next day delivery service but opted for another day the 25august 2008 well about 100pm that day telling me it was not in stock and could not be delivered until 5 sept 2008 which inconveince me from work so i rescheduled to 9 sept 2008 oh they sent me a 30 dollar gift card yeah!after i raised hell well today is 9 sept 2008 i get a call at 1000am after 3 calls to confirm on 8 sept 2008 that the range is coming well it did not i dialed several # [protected] delivery which can not verify with the warehouse and [protected] which cannot make delivery changes [protected] corporate which can not reveiw files [protected] extreme delivery which can only tell you it will be in warehouse the day before sears sucks it does not have the reputation it used to when i was a young child the never have to be concerned with me and my money again my husband is so disgusted he cut up the credit card thank goodness i did not get rid of my old stove 16 days later with my range

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JEAN WOODS
,
Jul 09, 2008 6:17 am EDT

I have tried for over a year to get my dryer purchased from Sears repaired. They have come to repair the dryer 3 times and it still does not work. The techs have no clue how to repair the dryer and they sit on the phone while at my house trying to get info on how tho fix the dryer. they have just done small things to make it seem repaired until about an hour after they leave and the problem is back. i have yet another appt. scheduled. Hopefully I will get my dryer fixed. never ever again will I deal with Sears.

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Meemee Elliott
,
Jul 09, 2008 6:05 am EDT

I ordered a freezer from Sears.com on Fir July 5th, 2008 to be delivered on Wednesday July 9- today. They don't make an appointment for the exact delivery time when you order but advise that they will call by phone, the night before delivery. I find that reasonable and expected just that. HOWEVER- since the day I placed that on-line order I have had NO LESS than 3 phone calls per day ( each apparently from a different representative of Sears) telling me that I would receive a phone call the night before delivery to set the exact time. After the first day of two calls I asked them to PLEASE stop calling me until they had the appointment time. They apologized and said "I should not be getting any more calls". But they did keep calling both my home and alternate (Cell) number. They leave long messages on my Cell phone which is not always turned on- but always with the same " Information" that I would be getting a call on Tuesday night after 6 Pm with the actual delivery time. Yesterday, being THE Day Before Delivery, the 1st call came at 11 AM from a Sears person who was calling to verify the order info and address for delivery but no delivery time as that is not set until after 6 PM. After that I got 3 more calls just stating that I would get a call tonight with the delivery time window! At 6:15 PM I got the first of 3 calls telling me the delivery time of 1:15-3:15Pm. The second was at &:70 and the 3rd at 9PM. This morning at 6:45 I got another call from SEARS! This time it was a lady with "dispatch" who stated that she needed to confirm that I would be home and still wanted the merchandise delivered today as they would not be loading it on the truck if I don;t want it! I got the Sears Corporate Phone numner from her and placed a complaint with them directly about all these calls. I look forward to getting the freezer deliverd and set up today and HOPE that is the last I have to hear from Sears! I had stopped shopping at Sears years ago due to frustrations with them but it had been so long I had forgotten how bad it was.
The only way I would recommend Sears.com is to the poor lonely folks out there who would like some PHONE CALLS! Personally I've had enough!
Sears Corprate Office Number is [protected]

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3:28 am EDT
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Sears on sale again but out of stock still

Sears will never earn my business again. I have had problems before but this is it. I cancelled my Sears card sometime ago due to a bad experience. I placed an order online for the Bowflex #14689 on 4-16-08. On 4-23-08 I had not received any confirmation so I called customer service. They told me my order had been cancelled (nice to know). Due to the product was unavailable. I get online and you once again have the same model on sale for a different price. How can you advertise something you don't even have? Thanks again for the great service. Someone else will love my business.

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Toolman1
Denver, US
Apr 11, 2011 8:42 pm EDT
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I have tried to buy tools from Sears as far back as the 1970's. They were always out of stock on every tool they had on sale and some that were not on sale. How does this outfit stay in business?

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deb
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Dec 01, 2008 5:24 pm EST

In response to my previous comment about Sears cancelling my orders, I just took a look at my Sears credit card account to see if the pending charges have been applied yet and what I found was it is gone which means my order is cancelled. I have had enough, I will get better business else where. Remember, if Sears says it's available, don't believe it. They don't even know it their own self. There system is not set up to work properly.

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deb
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Dec 01, 2008 5:03 pm EST

This week Sears cancelled two of my orders for a washer and dryer pair due to out of stock. Now I ordered another washer and dryer with pedestals over $3000. worth and waiting to receive a confirmation which I believe is going to be out of stock, even though they said it would be delivered two days from now I have my doubts. You can't get your hopes up for buying appliances from Sears. I would have to see it delivered to my home before I believe I really have an order out there.

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8:25 am EDT

Sears master protection agreement

Sears Master Protection Agreement has become a very bad joke. I have been a loyal customer since 2003, covering multiple appliances all purchased from Sears. Since 2006 the "service" has become progressively worse, and the courtesy of the "service representatives" no longer exists.

Their telephone reps are rude, uninformed and even abusive. They now require over a week to schedule an appointment to repair a non-functioning appliance, which then requires a follow up appointment over a week beyond that, since the service technician did not get accurate information from the "service" rep prior to making the first call.

So long Sears! It's no wonder that your business is failing.

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Robert
,
Apr 06, 2008 8:57 am EDT

Sears sold me a new furnace march 4, 2002, first time installed the wrong furnace it ran for a couple of days, then installed the correct furnance. I purchased a Master Protection Agreement and had the furnance checked each year.

On March 28th the service tech discovered that the Blower assemble needs to be replace. Now get this 24 days AFTER the warranty expires!

He orders the replacement and leaves my furnace not operational (It was working before he came to look at it) I have called [protected] each day to try and get my furnance back working So far no one has returned my calls. I still have a cold house and does anyone at SEARS really care.

Today the customer service rep told me I need to look at this from the Technicians point of view. WHAT THE!

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anaseem
Ottawa, CA
Aug 13, 2011 8:42 pm EDT
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i my self have sears 5 years agreement protection plan for kenmore cooking range and it gets defected .sears they cheated me i pay 564.94 and what they give me buy out only 300.00 .Never buy from sears.

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StevenA875
Reston, US
Sep 14, 2010 10:29 am EDT

I live in the suburbs of Washington, D.C., a major metro area. There are Sears stores throughout the area and my family has purchased Sears products for at leas 50 years as Sears always stood by their work, craftmanship, and quality.

I finally had a reson to contact Sears and use my master protection agreement as my top-line Kenmore elite oven stopped working. When I called to make an appointment, I was told I would have to wait THREE WEEKS before a technician could come to my house. Disappointed, I made the appointment.

Just before the appointment date, I was called by Sears to tell me that they were overbooked and I would have to WAIT AN ADDITIONAL THREE WEEKS before a technician could come to my house.

Six weeks after I made the initial appointment, the technician showed up. He was able to quickly diagnose the problem. My oven needed a new relay. He did not have one one his truck and after makaing a few phone calls could not find one in the area. He had to order one. He said it would arrive at my house the next day (which it did). However, he said it would he ANOTHER THREE WEEKS before he could come back to install the relay.

I HAVE WAITED NEARLY NINE WEEKS to have this simple problem fixed. I hope the technician shows up next week to fix the stove.

At this point - and I hope Sears monitors this post - I will never again purchase anything from Sears. I have told as many people as I can about how I have been treated by Sears and how it has taken more than two months for Sears to honor their agreement. I recommend to everyone I know to purchase products and appliances anyplace but Sears.

I have contacted Sears customer serivice seven times trying to schedule an earlier appointment. Every time I'm given the same line about how sorry Sears is for my inconvenience. Everyone is very sympathetic on the phone, but no one is willing to help me. Sorry, but having to wait more than two months to have a simple part replaced on my oven is completely unacceptable

The Sears name used to stand for something. There was a time when Sears actually cared about customer service and about treating its customers well. Those days have passed. Sears no longer stands behind its products and does not honor its service agreements. If I cannot get decent service in a major metropolitain area, there is no way you will get decent customer service where you live.

If you are considering purchasing a Sears service agreement, please DO NOT do it. You will be very disappointed if you ever have to use it. Sears will push you off an delay service in the hope that you will simply give up.

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best_sears_service
Las Vegas, US
Feb 11, 2010 1:32 am EST

The business is not failing. To inform you

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Stephen Jones
Schofield, US
Jan 29, 2009 1:51 pm EST

You are a ###

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Jenny O
,
Aug 26, 2008 2:26 pm EDT

THIS WAS WRITTEN BELOW THE COMMENT... "Please check text spelling before submitting comment "

Who cares about the spelling! It made perfect sense to me and again SEARS should be ashamed.
Maybe a boycott would help?

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Ti Winn
,
Jul 04, 2008 10:56 am EDT

Sears Master Protection Agreement has become a very bad joke. I have been a loyal customer since 1980, covering multiple appliances all purchased from Sears. Since 2005 the "service" has become progressively worse, and the courtesy of the "service representatives" no longer exists.

Their telephone reps are rude, uninformed and even abusive. They now require over a week to schedule an appointment to repair a non-functioning appliance, which then requires a follow up appointment over a week beyond that, since the service technician did not get accurate information from the "service" rep prior to making the first call. Sears is big company but they don't know who is customer is. No wonder why Sears stock never go up. They forget how to treat customer.
CUSTOMER IS ALWAY NUMBER ONE. CUSTOMER CARE.
At one services alone come to the house to repair a refrigerator not working are four (4) persons: 3 design engineer from the company they make parts for Sears appliances, 1 technician and Sear engineer on the phone. They talk to each other for almost 30 minute, then they decided what to fixed and it work for about 3 weeks and stop working, from there on the refrigerator get worst the worst, from working product to NON working product and to my experience Sears spend more money or waited their money on their Tech to keep them busy then replace a NEW refrigerator to customer. I keep calling and e mail to home Sears’s services for help but NO body care about WHO IS YOUR CUSTOMER IS? Their telephone reps are rude, uninformed and even abusive. They now require over a week to schedule an appointment to repair a non-functioning appliance. Where do I keep my food from now until they come to fix the problem? What if they can't or they have to order parts and wait for 2 week for parts arrive. Mr. C.E.O, if this happened to you or you heard this happened to one of your family members, would you or they consider this an acceptable offer and good customer service? Do you think this enough? I think so more then enough is enough just tell them to replace the BAD refrigerator to Working refrigerator. This is on going for past 9 or 10 months now. Oh by the way I just received a 10% discount to buy a new Master Protection Plan for my refrigerator and my still effect until end of November 2010.
It's no wonder that your business is failing.
Mr. C.E.O. do you think you should open an investigate in Customer relationship area?

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12:34 pm EDT

Sears dissattified about service

I recently renewed my repair protection agreement which expires 4/17/2009. On 3/8/2008 a service tech. came out to my home in regard to a call I made to the service center stating that my snow thrower which inwas purchased on 12/18/2006 in responce to my snow thrower starting to smoke and excessive noise. He found that the rubber blade on the snow throwing which meets the concrete has went down to the metal and that it and belts and other items had to be ordered which he did at that time. We made an appointment for 3/20/2008 to come out and install the ordered parts, only one part came to my house instead of all the parts needed. The total repair was over $500.00 including labor, this price is over the amount of a new snow thrower. When no one came out on the 20th. or called me I called the service center and they told me that the parts are on back order and that I would be notified when the service would be completed. About one week ago I called and they said the parts are still on back order, I told them that I wanted a new snow thrower as it would be cheaper than having the old one fixed they said someone would call me in 24 hours, well it has been 5 days since then and I want a new snow thrower as you would save money in the long run instead of repairing the one I have. Why did I purchase the repair protection agreement if you can't repair it? You still sell the one that I have. I want an answer in the next 2-3 working day's or I will call a local TV station and have them contact you and put this on the air, I don't want to do that however I am on disability and needed the snowthrower when we had severe snowstorms. Thank You.

Denis H. Toledo, Ohio [protected]

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

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