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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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ComplaintsBoard
B
6:43 am EDT
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Sears I am extremely disappointed by the lack of quality products produced and sold by Sears

I am extremely disappointed by the lack of quality products produced and sold by Sears . My family and I have been strong supporters of Sears for many years (I have purchased a washing machine, dish washer and fridge in the last 2.5 years alone) but that has all changed forever!

We purchased the Kenmore Elite Oasis HE Model 110.[protected] on 7/15/07 for $1, 066.19. The installation was not without problems, but fortunately they did get resolved. While we really enjoyed the reduction in water usage we noted from the very beginning that the washing machine was very loud -- which we assumed was the result of not having an agitator. About a year after we had the machine, we started getting the dreaded F1 code, plus it would turn on by itself and try to spin (sometimes at 3 a.m.). If it were not for the fact that I did an internet search on the F1 code, I would never have known there was a recall on the circuit board for our machine. I called Sears and they determined we were 'eligible' to receive the board (gee, how thoughtful) and then told us it would be about three weeks for the part and once we had it THEN we could schedule a technician to come out and install. What I did not learn at that time was that the 'warranty' on the replacement board was only for three months from the date of installation.

Initially the F1 code problem was fixed, but we eventually started to get it again (although much less frequently) but the machine continued to try to turn itself on to spin at least once a week. I have since learned that problem is directly connected to a second circuit board which is NOT part of any recall. I also learned that we are no longer eligible to receive help with our F1 code; because that board was only under warrantee for 90 days. Unfortunately, that is not even the worst of it.

We discovered a leak from the bottom of our machine a few weeks ago, which spilled over the tray and into our ceiling below resulting in drywall damage & water damage to our wood floors. The technician who came out yesterday informed me that the leak is a result of the bearings being bad; and that the loud spinning cycle was an indication. I explained to him that the machine has sounded that way since it was delivered and he did not comment. The problem with the machine trying to turn on is because the second circuit board is bad and that for approximately $732.00 they could fix all these problems. Keep in mind it is not three years old yet and we paid $1, 066.19 for it. If we were foolish enough to fix it, the parts or labor would NOT be under warrantee so we could potentially run into the same problem again. Oh, and by the way, the visit from the tech (which we had to wait 10 days for) cost us $129.00 -- meanwhile my washing machine is still broken. Now, I have to buy a whole new machine (somewhere else of course) because Sears' position is that it is out of warranty.

It is safe to say that I will never buy a single product from Sears again and I will make sure everyone that I come into contact with knows about our experience with them. I read where people say they have had their machine machines for 20-30 years and all I can say is "they don't make 'em like they used to!" It is all mass production, junk parts that interchange from one machine into another with too much circuitry in close contact with water & heat to be dependable.

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cd27
warsaw, US
Nov 14, 2011 3:17 am EST
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Umm. Actually it doesn't, but neither does my comment. Just venting frustration on a product deamed elite, but really is just over rated crap is all. Kenmore, sears, whoever...still a big disappointment! Since this postI had to replace the board and now the pump is going bad! I have had other appliances that were cheap last longer! Just saying.

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Jane75007
Los Angeles, US
Apr 10, 2011 7:12 am EDT

PS-- Sears/Kenmore does NOT manufacture any of its products. If you have an issue with the quality you need to look to the manufacturer of the product which is most likely Whirlpool. Hope that helps.

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cd27
warsaw, US
Oct 08, 2010 4:50 pm EDT
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cd27@lonestarcustoms@hotmail.com

I too am very disappointed...we have a Oasis he automatic washing machine, and it is broken as well. I didnt have the problems that you have had, but it looks like I am going to be out alot of money! I too will look for a diffrent place to purchase my products. You think if you buy the more expensive models you would get better quality! Looks like you'll just have too pay more for repairs. Sears you need to get your team of people together and bring manufacturing back to America! I hope I can get this fixed!

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5:39 pm EDT
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Sears bad service

my 81 year old mother, May J. McCain, bought a roto tiller from Mr. Harold Jones in Mena Arkansas. 15 minutes into use the machine stopped. she had the tiller taken back to Mena with ALL the paper work expecting the machine would be replaced. the young man working in the store started the paper work on replacing the tiller. Mr Jones said NO. The tiller is now less than one month old. He said it would have to go out for repair. my mother agreed to what ever Mr. Jones suggested, trusting his judgement. The young man that took the machine in for my mother left the paper work. When my mother went to pick up the machine. (she NEVER received a call that it was ready) the machine was filthy, the tines were bent as were the wheels. Certainly not in the condition she brought it in. When she asked for her money back Mr. Jones told her to provide proof of purchase. I.E. a receipt. The young man who brought the machine in the first place left the paper work with the machine. Now Mr. jones has had a week to find the receipt and has not returned our calls. He STILL has my mothers machine! What is Sears going to do. My mother has trusted Sears for more than 60 years this is where she has purchased her washers, dryers, dishwashers, hand tools and power tools. Now this person has the audasity to call my mother a liar and Sears has not stepped in to assisst her. Where in the hell is your customer service? You can see that she did buy the tiller by checking her card # /information removed/ you can see that she also puchased the extended warrenty which did her no good! She is not a LIAR and she never thought she would see the day that Sears treated her as such. Please replace or return her tiller in new condition!

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Valerie
Valerie
, US
Jun 03, 2016 8:11 am EDT

I am writing this complaint to see if going through this route can help me, as I am not receiving any help from the Sears.

I placed an online order as a gift on 8/12/07 which never made it to my sister's place.

I made more than 10 calls to sears, not including many made later by my sister and also e-mailed sears to obtain info with no resolution.

I initially did not cancel the order as it was meant to be a surprise gift for my sister, But when I realized that I was not getting anywhere with the order, after asking sister to also follow up which did not help, I asked for a refund, I was refunded only 10% of the initial purchase price, once again despite a number of phone calls I have not received my full refund.

When I call the customer service there is no one who takes responsibility or takes steps to rectify the problems, every time after talking to the initial representative explaining your story for nth time you wait for a long time to be connected to a supervisor (if you are lucky or the phone disconnects) only to be given false promises of the matter being dealt within 24 hours.

I have spent more than 7 hours on the phone and e-mail to get this matter closed but with no luck.

I do not know where to turn to, as I see nobody at sears.com or at their national customer relations wanting to solve my problem, which in my opinion should take them no more than a minute.

I am truly appalled at sears.coms's unreliable service, complete disregard for the customer and no accountability or responsibility on their part.

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hanysakr
Maple Heights, US
May 28, 2015 8:33 pm EDT
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I purchased a fridge and a stove with its Gas Range Connector. I also agreed to pay 21.59 $ for hooking the stove up to gas pipe. On the night before the delivery day, I got a call from SEARS specifying a morning time for delivery, from 9:30 - 11:30, which was not suitable for me. I tried for minutes to speak with customer representative, which was in vanish! Instead of trying to work on finding another suitable date/time of delivery, I was transferred to INDIAN call-center where I suffered from the the representative accent and low voice. She was not able to help me and when I asked to speak to someone else for help, she left me waiting and waiting on line...This was absurd, childish act exhibiting non-professionalism. Next day, they delivered my stuff, where I was NOT present physically - but my contractor working on house fixation was. They didn't call me to let me know stuff had been delivered. They did NOT hook up the stove to the gas pipe...When I contacted SEARS-card company to ask for refund for that 21.59 $ they charged me for the service they didn't do, they did the same childish acts, putting me on hold on line, waiting and waiting ...
I totally do NOT recommend purchasing your home appliances through SEARS...

Valerie
Valerie
, US
Jul 15, 2008 2:40 am EDT

I have rental property located at 925 5th St. SE Wash. DC 20003. Service was scheduled for July 10 between 8 AM and 12 noon. At about 11:50 a service rep called Mrs. Green who has the key and told her that the technican had a meeting and she didnot know when he would get there. Mrs. Green put the rep. on hold and called me and I told Mrs. Green to give her my cell # and I was on my way to the property. Mrs. Green had an appointment at 1:30 Pm and had to leave. Before Mrs. Green got back to the phone the service rep. had hang up the phone. Mrs. Green immediately called me and I called the service # at 12:15 PM and talked to a Ricardo and gave him the cell #. I waited until 2:10 and called back and talked to a Diana. Diana said that the customer was not at home and I had to reschedule. She had no record of a call to Ricardo at 12:15. No did she have a record of my cell #. When I ask to speak to a supervisor, she hung up. I went home and called Customer relations and talked to Mark at 3:45 PM. Mark informed me that Sears did not have a tech to send to the address. This is not the first time this has happened to me when I have tried to schedule an appointment for repair. I live about 30 miles from the property. It was a waste of my time and gas today. Had I been informed that there was no tech available, I would have been upset but my time and gas would not have been wasted.

Valerie
Valerie
, US
Jul 15, 2008 4:41 am EDT

June 16th, 2008 I took friends to a family-owned cabin for a week of fun. Upon arriving, we found the 11 month old Sears refrigerator had gone out and the food inside severely molded and smelly. I called the Ruidoso Sears who told me to call E. B. Repairs. Eddie at E.B. Repairs said I had to call the Sears 1-800 number or he wouldn't get paid. He came the following day, after we had cleaned it out, and said it smelled so bad that the smell wouldn't come out and said he would try to get Sears to replace it. They said no, to repair it. He told us it would take 5-10 working days to get the parts. I called Sears to ask about a "loaner." They said I would have to rent one at $75 to deliver, $100 to rent per week, and $75 to come get it. So, we ate out all week. The part did not come in for 3 weeks, the excuse was Sears wouldn't send the parts truck until it was full due to gas prices. So, when my uncle and aunt followed us a week later, they too, had to eat out. I have called Sears each week since this has happened and each time given a different song and dance. Finally, Monday, July 7th I called and asked to speak the to highest person available regarding the problem. I was given to "Sami" in the "Rapid Resolution Dept." and after explaining EVERYTHING I've been through with this problem--from no loaner, to no parts, to being in Arizona and the refrigerator being in New Mexico, she said Sears would replace it, and gave me a case number--244782. She said to wait until Wednesday morning to get the "Authorization number from the repairman who stated the refrigerator needed to be replaced, not repaired." I called Wednesday morning and was told that "Tracy" was on another line, but would call me back. It never happened, so I called back Thursday, July 10th and spoke to "Constance" in the "Escalations Dept." who told me she didn't know who Sami was but that they would not replace the refrigerator just because it is "smelly." She even told me I was negligent for having food in the fridge in the first place. The compressor went out and now E.B. Repairs has the part and will replace it tomorrow, but if it still stinks, we are out of luck. Why have I had to talk to so many different departments and why has each department told me something different? Sears has been known for their service and we have several Sears appliances in our home. NEVER AGAIN! When I asked to speak to the top person, why is that person no longer able to be found? How do I reach the top? How do I get satisfaction for a broken 11 month old refrigerator? I will take ANY and ALL suggestions!

Valerie
Valerie
, US
Aug 11, 2008 3:52 pm EDT

We purchased a Kenmore refrigerator on 11/18/2007.

The sales person told us that we could get rebate for deliverly fee of $65. He kindly showed us how to submit the rebate online, too.

However, the response from Sears rebate center was our purchase was not eligible because the payment plan we chose.

So I looked at the fine print of the receipt.

Okay, rebate offer cannot be combined with deffered interest. Our payment for the purchase should starts in May 2008. The sales person did not know or just did not tell us?

I kept searching their website looking for official description about Appliance Promiton on 11/18-22/2007. Funny thing, I found they have *no payments until January 2009*, not until May 2008.

So I wrote a letter to Rebate center and CEO about my experience and of course, no reply from them.

I am so confused about the rebate program and promotional offers they say.

What I know is that we are not going to buy anything from Sears again!

Valerie
Valerie
, US
Aug 12, 2008 11:08 am EDT

In September 2007 I purchased a large Mitsubishi HD TV from the "Great Indoors" in Scottsdale, Az. for about $2500. Based upon the recommendation of the sales person I also purchased a service agreement for several hundred dollars which would cover service and parts for a long period.

Four months later I attempted to turn on the TV and got no picture. I then contacted the Sears Service Center (parent of Great Indoors) and was told the earliest they could service the complaint was 15 days from now, which I told them was unacceptable. I am now forced to contact a local TV service company to repair (probably for several hundred dollars) a TV that is already covered by a service contract. I could easily do without TV for 2 weeks if it were not for the fact that I have a large group of friends attending parties both of the nest 2 weeks to watch the football playoffs.

I think it is disgraceful that a big company like Sears can't hire enough technicians to fix problems within a reasonable amount of time.

Valerie
Valerie
, US
Aug 19, 2008 3:58 am EDT

The service I have received from Sears has been appalling.

My complaint goes back 2 weeks. On November 24, 2007 I visited the Sears outlet at Cross county Mall, Yonkers, NY. The service rep was not at all proficient in the product I was intending to purchase (46 inch SONY LCD V3000). Late that day I met with the store manager to discuss the price match policy since Circuit City was offering it for a lower price. The Store Manager said that only if the product is in stock will they offer the price (This is not mentioned in Sears Price Match Policy). My family and I walked out of the store.

I continued to research the prices online and on December 5, I saw an online offer for KDL46V300 Sony and a Sony home theater Free with the purchase. I also read online that if I use my sears card I will get a mail in rebate of 10%. So I call the sears store at Cross County. The next 30mins of the call was the most awful experience I ever I had with a company that claims to be a Fortune 500.

My first call was to the service line [protected] where I spoke with Aaron (no last name since they are not authorized to do so), employee ID 14703. He explained to me that the offer was online and that he could help me place the order. Unfortunate it was middle of a work day and had to request him to assist me alter when I call. That�¢?s exactly what I did. At appx 2pm I called Aaron once again but this time the service rep (SR) informed me that there is no such person. The SR transfers the call to the electronics section at Cross county Sears. There I spoke with Mr. Tapley (no last name again). I will say with much confidence that he was the RUDEST person I have come across at Sears. He first informs me that when I called [protected] I was talking with a call service agent and that they are not Sears employees. Next he tells me that the offer is in-store only and after that he tell me that I cannot avail of the 10% Cash back mail in rebate since I am opting for the Home theater system. There was not an ounce of politeness in his conversation. I felt I had called a store manager at a Dollar-Store. After all of this I decided I needed more respect.

I called the sears 1-800 # and spoke with a complaint agent Stephanie (no last name) at 3:39pm on 12/5/07. After a 15 min conversation, she transfers the call to Ms. Tina (no last name and no department location). I spoke with Tina for another 15 mins and she explained that Juan (no last name, ID/Extension # 63753) at sears.com will assist me with the order. Juan informed me that I could purchase the TV online and that I was eligible for the Home Theater and the 10% CB mail in rebate. I informed him that I will place the order later that evening since I was at work.

Later that evening my wife and I logged into the site and placed an order for the TV and the home theater sys. We were quiet excited with the prospect of owning a 46" Sony LCD as is evident from the fact that we have been researching for a good deal since late November, 2007. Only if Sears could stop disappointing us.

Today in the morning my wife receives an email from sears.com (mail attached below) that one or more of the item(s) in our order were not in stock. They cancelled the order.

How is it that a firm known for it service integrity is unable to service customers and seems to do it's best to keep disappointing them every step of the way. My family has been making a lot of purchases from sears as is evident from the reward points. I must also state that your firm employs Service reps untrained to provide service. Some of my colleagues are now aware of the "service I have received" and this is definitely not helping the firm�¢?s reputation.

In the last 2 days I have seem to have analyzed the strategy Sears uses for its "grant a wish" offers. Here goes- Sears�¢?s offers a Sony TV and a Home theater sys (FREE) along with a 10% CB or no interest until 2010. However to get this offer you have to fight you way through rude and obnoxious sales reps. Then you are told that the Sony home theater sys is replaced by a Samsung sys (worth half of what is being advertised, 399 v/s 699). Nonetheless you place an order. The next day sears email informs you that the TV is out of stock (it was in-stock when you placed the order the previous evening). Finally, the winner: SEARS

Let me conclude by saying that I am glad I could use this email as a source of resounding my frustration but if sears has a heart (so it claims) I will hear from some senior representative at the earliest and help resolve this issue. After all Sears does "GRANT A WISH THIS HOLDAY SEASON."

Valerie
Valerie
, US
Aug 26, 2008 4:13 pm EDT

Yesterday I bought a 1000 watt surround sound system.

I pluged it in to my computer, turned it up and it was far from 1000 watts. My 10 year old 175 watt stereo was way louder. Today I tried to return it and was told that there was a 20% restocking fee. I was not told that there was a restocking fee when I bought it. I had forgotten to put in the manual when i brought it back so my dad had to go get it, when he was doing that me and my friend wandered around the store ### about the service. After about 10 - 15 mins of ### they said if we come back in an hour they would take off the restocking fee so i got the full amount back. So the lesson today is Sears sucks and if you want your money back get a bunch of people to walk around the store and ### ALOT.

Valerie
Valerie
, US
Sep 09, 2008 3:04 pm EDT

I went through a series of pre-recorded messages to finally get a live person. Much to my surprise, the woman on the other end of the phone, spoke in a heavy accent, most likely India. She was rude, and insisted that that I get my manual (which I didn't have), and if I didn't get it, she wouldn't be able to schedule my in-home service call. There was about 1 minute of dead air when she finally spoke. "Ma'am?" Yes? I asked. Did you find that manual? I gave her serial numbers...any number I could find on the unit. That wasn't enough! At this point, I was angry, so I demanded to speak to a manager. She promptly hung up the phone.

After voicing my complaint to someone locally in the US, I was given a phone number to call "Corporate Offices" in Hoffman Estates, Illinois. Speaking with someone there named Tina, I felt like I was being patronized...almost like her reply was "canned". "I'm sorry you had a bad experience, is there anything we can do to rectify this situation?" I said, yes, bring your call centers BACK to the United States.

Valerie
Valerie
, US
Sep 11, 2008 10:14 am EDT

So, Sears has finally irritated me for the FINAL TIME! I've decided to let everyone I know how bad Sears is. Their merchandise is shoddy, and their customer service is horrible. Whenever I have had trouble with them in the past year, their response has been, "Your product is out of warrenty", "We have no record of that purchase", and "Buy a new one."

"Your product is out of warrenty": My microwave hood stopped heating last October. This appliance was purchased with the rest of the new kitchen in 2003. I don't know how long a micro hood is supposed to last, but I would imagine it is over 4 years. Sears said that my warrenty had just expired the previous month and there was nothing they could do about it. I should buy a new one. (I did, but not at Sears.)

"We have no record of that purchase": So this July my refridgerator comrpessor quits. My refridgerator is the same age as the everything else that was purchased at Sears for the kitchen in 2003. This time Sears said that they had no record of the purchase. I gave them receipt numbers and date of purchase and they still said that they couldn't help me because they didn't have a record of the purchase. I would need to buy a new one. (I did, but not from Sears.)

"Buy a new one": And the final straw was the lawn mower drive shaft locking up, AGAIN! The lawn mower was also purchased in 2003. Every year for the past 5 years the drive shaft has locked up and needed replacing. Every year I go rounds with Sears service and repair that I should not have to have this work done yearly. I don't mow my lawn more than 5 times per year, why should I have to have the drive shaft mechanism replaced yearly. This repair is $200 each time I need to have it done. And again, Sears gives me the same song and dance they have always given me: "It's not under warrenty", "We have no record of previous repairs", and "Buy a new one". I have worked my way up through their customer service lines and into the national customer relations department only to be told the same thing at each level. There is nothing they can do, buy a new mower.

ComplaintsBoard
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9:24 am EDT

Sears we will never buy another product from sears again

4 years ago we purchased an oven from Sears which carried a warranty for 4 years. We got our final on our home 2 years ago at which time the Kenmore oven was installed. The oven quit working Feb. 29th with an error code on the oven door. I called Sears and asked for a technican but they would not connect me to one since my warranty had run out. I told them I only wanted to know what this code meant since it was not listed in the manual that came with the oven. I called again the next day and asked again to speak to a repairman and they refused to let me talk to anyone unless I made a service call appointment. They told me to log onto their sight and download a manual and that should answer my question. I did so, and got the same manual that I had in my hands. I called again on the 3rd day and had to make a service call appointment in order to get any help. When I talked to the lady she still would not let me talk to anyone about my problem. She immediately told me that there would be a fee. $65.00 plus labor and parts or pay $129.00 plus parts, or extend my warranty. If I knew what this error code meant, I would be able to know what I could afford. Would it entail parts? Was it just a simple adjustment over the phone? Did I have to replace the oven? They didn't want me to know what I was going to face. I was so upset I just chose to pay the $129.00 and hoped for the best. The repairman showed up the next day, (not even at the scheduled time) and worked on my oven. He pressed 2 buttons and the oven was working. He was there about 15 minutes. This could have been taken care of over the phone. But because I had no more warranty, I was not considered a customer of Sears anymore. I don't mind paying for service if needed, but I should have only been charged the $65.00 since no parts or substantial labor was done. He insisted on collecting the whole $129.00. I was overcharged $64.00. If they believed in good customer service, this could have been handled over the phone in a matter of seconds. We will never buy another product from Sears again.

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8:59 am EDT
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Sears I am very disappointed in sears, overcharged me greatly

I am very disappointed in Sears. I was told when I was called that my service call would be $75.00 plus parts if they had to replace anything. The labor charge was $185.00 and $167.25 for the parts. I do not understand this, since they said the service call would be $75.00 Also, when I left my card with my mother to put it on my Sears account, they would not accept it and rejected my card. I advised the customer service department that I would not be using Sears anymore since they did this to my account.

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Sears Bad Customer Service

I went on Sears.com to look at kitchen ranges. I saw one that I liked and was going to purchase it, but I needed to get some clarification that it was a convection oven, and not a standard one. The wording in the add said the over had a a Precision Cooking System with PreciseBake that includes multidirectional airflow, which circulates preheated air for faster more even cooking results. So I called the 800 number. The agent at the call center said he couldn't answer the question and transfered me to the Silverdale Store. When I was connected to appliances the woman I spoke to said the oven I was looking at was a convection oven and she convinced me to come into the Sears store to purchase it instead of doing it online. So the following day which was May 25th I looked at the add on Sears.com to print the details and I saw that the price was lowered to $985.99 so I printed the add and drove to the Sears store in Sliverdale. When I arrived in appliances I asked a sales person to show me where the range was. I looked into the lower oven and saw no fan for convection. I told the woman that the range was supposed to be convection. She said She couldn't help me and said she would get a manager to help me. I met a manager by the name Shem who took the add from me and looked it over. He said that I was right the range was described as having a convection oven, but the actual oven did not. So Shem tried to work with me to find a way to get me an oven with convection around the same price. While I was working with Shem another manager by the name Steve was brought in to help. So Steve did some research and couldn't explain why the ad said Precision Cooking System, but that the range I wanted did not have convection and there was nothing he was going to do to help me. So it was just my tough luck! So I told Steve I would leave and take my business back to Lowe's and I walked away. While your manager Steve was fine with me leaving and not spending my money in Sears, Shem did not agree and asked me to give him a chance to call Maytag and find out if they could offer an explaination and pay for the difference in price. Maytag said that it was a mistake on their end with the description of the range but they would not do anything for me either. So Shem then offered me a price of $1, 285 on the maytag range with the convection oven. After thinking about it, and only because Shem was nice and tried to work with me, I bought the range for $1285. Your manager Steve needs some retraining on customer service! I plan to do more home improvements but I am hesitant to return to Sears after this experience. It is now May 30th and your online add for the same Maytag range with the same description is there and the price is $985 so nothing was done to correct the mistake even after I reported it on May 25.

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sunlandev
Woodlake, US
Jun 03, 2016 8:14 am EDT

We bought a Maytag Gemini Stove a year ago in October. We also bought the extended Warranty. November 26 I discovered it had been leaking gas when I walked past it and a flash of light and noise happened between me and the stove. I called the gas company and a man came out and determined the leak was in the stove. When I called the Sears repair line I was told they would only come on Wednesdays and because that day was Wednesday they wouldn't come until the next Wednesday because "we don't offer same day service." The next Wednesday the repair man came out and found a hole in the line inside the back of the stove. He ordered a part, which got here the following Monday and he came the following Wednesday to put it in but it was the wrong part. He couldn't find the right part even with the model number so he put it on "research". He told me that if they couldn't come up with the right part the stove would be replaced. The following Wednesday another part arrived and today, December 24, a man came to put the new part in but, again, it was the wrong part. Well, today it was put on research again which means they have another 14 days to come up with the right part. We have tape on the leak but I can't trust that to last forever. I don't see any choice but to wait another 14 days to see if they fix the stove or keep stalling. It doesn't make sense to me that they can't get the right part.

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Laurie
Haslet, US
Jun 03, 2016 8:14 am EDT
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Had the similar problem with my Kenmore Elite Washing Machine, they only come out on certain days, ordered the wrong part 3 times 1 wrong part was ordered twice and the third was still the wrong part.

on the 3rd visit the tech had taken the initiative himself and got the right part from another tech who had spares in his truck and came prepared to fix it in case the part that was ordered was not correct - He came prepared!

It still took 5 weeks to fix my washer - and I had to use a laundramat to wash only - brought everything home to my own dryer.

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2:49 am EDT
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Sears disrespectful sales girl

May 28, 2010

Mr. Bruce Johnson
President & CEO
Sears Corporate Office
3333 Beverly Road
Hoffman Estates, IL 60179

Dear Mr. Johnson:

Friday, May 28, 2010, I went to your Chicago 79th Street Sears store. I took more than an hour selecting what I thought were great bargains. When I went to the cashier, I asked the young girl how much did the air deodorant (that was in a bottle with a stick inside) cost. She quipped: "There's a machine over there." I asked her how to get the reading, and she said just put it under the opening. Reluctantly, I did. This young lady's attitude was the worse I've ever seen in a business setting.

When I asked her another question, she said to me: "What did you say" in a very nasty manner. With my debit card, I paid $377.77 cents, but when I asked her to double my bag because it had already torn, she got another bad attitude and told me those bags are for big items. I asked for the manager.

She insulted me, and I told her to just give me a refund. She allegedly called the manager, but it took the manger nearly 30-minutes to come and when she came it was to answer a call of the sales girl behind her. When I asked the manager to help me get my refund, the manager (a woman) said: "Didn't she give you your money? I gave it to her.

Only then did this child sales girl give me my refund. I have been bragging on your 79th Street store because of the bargains and trying to promote neighborhood businesses, but I will NOT go back to your 79th Street store or any of your stores. This incident ruined my day. That sales girl (register 519 ASSOC # 2329 SALES CHECK # [protected]) needs training. Even the sales girls gave me looks of "I'm sorry" for her behavior.

But, the manager NEVER asked ME what was wrong. She spoke to the cashier in another area (away from the counter where I was waiting). She too needs managerial training. No, I am through with Sears, and I hate that because I have a 3--year-old baby girl who loves that store.

We'll just have to drive to Ford City and go to JC Penny where customers get good service. I come from a family of businessmen and one thing they thought us is the importance of the return customer. I will NOT be returning to your stores.

Chinta Strausberg
[protected]

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Update by Chinta Strausberg
Dec 14, 2010 1:33 am EST

An update on my complaint against the 79th Street Chicago Sears store filed May 28, 2010.

I want to again thank Mr. Rand Glover, the new manager of the 79th Street Chicago Sears store for reaching out to me weeks BEFORE he was actually on the payroll.

Thank you for caring about the consumer and thank you for NOT making excuses or tolerating employees who come to work with bad attitudes.

My very first job was at Sears then on the West Side; so Sears holds a very special place in my heart.

Keep up the good work, Mr. Glover, and perhaps one day Sears customer service will be number one in Chicago.

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midge87
Seattle, US
Jun 10, 2010 11:32 pm EDT
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I understand where you're coming from.
A couple points, just so you're aware-
1.) I've worked in Sears before and we couldn't check prices at the registers because it would ring the item then we would have to void the whole thing after we call over a manager, we then have to write up the recipt and so on. It's a lot of work just to check a price, that's why we have those machines.
2.) We also could not give the big bags out except for huge items. Do people do it sometimes? Yes, I'm sure they do, but if they do they can also get in trouble and if they continue to do it they could lose their jobs because corp. considers it a "waste of resources" to use the big bags on smaller items, no matter how many items. Silly, I know, but I wouldn't want someone to lose their job over a plastic bag.
What the clerk should have done was just replace the bag that tore or put one of the same size around the bag that was tearing.
I think you may have overreacted in the begining as well, getting annoyed because you have to check the price with the machine meant for such a thing? Silly. Demanding a manager because the clerk /cannot/ give you a bigger bag, also silly.
You also left out important information, how exactly did she "insult you"? From an outsiders p.o.v. it seems like you're just trying to come up with things to whine about. Not to say you are, but that's how it comes off and anyone with the company who reads that email is going to think the same thing.

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4:16 pm EDT

Sears order not fullfiled

Well Sears thanks for screwing me over! I order a rain barrel online and I have yet to receive it it has been about a month. I called customer service twice and they told me that it was in processing. I now realized I cannot get a refund unless I refuse the order or take it back to the store. Well isn't that nice I get what I ordered then I want to take it back. Maybe I will get myrain barrel in December when I could take advantage of using it. I will never order from you online again. Your customer service is poor. I am glad I threw away $150 because who knows when my orde will show up. Please be careful ordering from Sears online because once the order is place your screwed and have no recourse because it is stuck in processing and could be forever. Thanks Sears, you lost a customer today!

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4:05 pm EDT

Sears never purchase glasses from sears opticals

I brought a pair of glasses for my kid, used for 3 weeks, within 3 weeks the glass got so many scratches my kid could not use it again, since i went to complaint about this sears Burlington mall said they wont replace even though if you would have purchased 30 days before because of scratches. i feel like they use very cheap glasses, though i had brought Rayban brand the glasses used with frame is very cheap, also they charged for coating 40 dollars extra. Initially while buying glasses they said it will protect from scratches, but when went i went back again to complain about the glasses he says he never said this to me.

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6:12 pm EDT

Sears what a piece of crap, over $700 to boot.

I have a 27" 8.5 hp auger type snowblower that I bought about 3 years ago and barely been used because of lack of snowfall here in Pa. The recent series of storms has required me to actually use this machine. The machine was NOT used roughly or abused, but nevertheless fell apart. The auger axel is mounted on a cup that is attached to the housing. This cup supports the shaft while it spins. The metal of the houseing is SO thin and unreliable that it simply bends out and the shaft slips out of the cup. Banging it back into position is a temporary fix until the next time. What a piece of crap. Over $700 to boot.

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11:57 am EDT

Sears can not receive a refund for a very long time

I bought my daughter a Christmas dress at sears .com on Novemeber 20, 2009. I recieved an order confirmation soon after, but never a shipping notice. 2 weeks later, I called sears.com and was told the item was DISCONTINUED! This was the 1st notice I had ever heard of the item being out of stock. I immediately asked for a refund and was told it would take 30DAYS! It is now FEBRUARY 9, 2010 and guess what...NO REFUND STILL! Everytime I contact sears, I get the run around from one of their little puppet customer service reps. NO ONE KNOWS WHAT THEY ARE DOING AT SEARS! DONT SHOP THERE! I mean, it's a 20 buck refund... give it to me already!

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10:24 am EDT

Sears Stay far away from Sears

I have a Kenmore Elite Bottom Freezer Refrigerator (Model 795.7835#. It was purchased at the Sears in Eden Prairie, MN in April of 2009. Less than 1 year later, it could no longer keep the contents cold. (Our ice cream was soup.) We called Sears Home Repair, & since it was under warranty, they said they'd fix it, but here's what happened:The 1st guy came to fix it. He was a nice guy, but he said the compressor was broken so he ordered a new one. The new one came, but after the 2nd guy spent hours putting it in, it turned-out it was also broken. Now we have no cooling at all, & all our food is outside on the deck. The 2nd guy ordered another new compressor. When it arrived I was supposed to call to schedule an appt. They said someone would come the next morn. (today). He isn't here yet, so I called 1-800-4MYHOME begin_of_the_skype_highlighting 1-800-4MYHOME end_of_the_skype_highlighting again to see when he'd be there. 1st the woman said she couldn't find our record. Then when I said how frustrating it was, SHE HUNG-UP ON ME. All our food has been outside for 2 weeks to keep it cool, but the meat is rotten because it hasn't been cold enough. My husband's work colleagues are coming over for dinner tonight. I don't know who to call, because I looked all over Sears website for "Complaints, " but you can only complain about the web site itself.

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5:20 pm EDT
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Sears was threatened and told lies

I was shopping at sears on tuesday may 25th 2010. I talked with two sales associates about a craftsman pressure washer. I told the worker I wanted to see if the washer could fit into my car. He walked over by the exit and gave me a buggy to put pressure washer into. I took this item out to my vehicle and got washer into car. I sat in car waiting on my driver to return so I could go back inside store to purchase this item. As I waited sears secuirty men approached me and accused me of stealing this pressure washer. I told this gentleman I was seeing if it could fit into my car. And they made me come inside. After questioning me and calling me a liar for 30 minutes I was told if I just told them I was taking this item and not paying then I would be free to go since I was still on sears property and that I would just be tresspassed. This was I lie! They are trying to proscecute me for theft now! I was harrassed and threatened. This security man told me to just say I messed up and sears would not prosecute me so I took his advice, he told me this 5 or 6 times. As well as the other security man. I told them 3 times I wasnt stealing it. And they said I was lieing. Who do I need to speak with?

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3:18 pm EDT
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Sears incompetent technician

Sears' A&E Services sent out a truly incompetent technician to our house THREE times to repair our dishwasher. Each time, he ordered a completely new part and tried to install it. On the third time, he even broke the latch door. (This was a brand new, top of the line stainless steel dishwasher.) The total for parts and service that he internally billed Sears was over $1100 according to the receipts. On the FOURTH time, Sears sent in the REAL repair guy- an ace named Ted (if you are getting service in the Monroe Country, Brown County, Greene County area) and he fixed the problem instantly. Of course, Sears only sent in the terrific guy on the 4th and final attempt- after which they would have given us a new dishwasher. Be sure to ask for EXPEDITED service in between visits or it will be 4 weeks (4 visits, each one week apart). Also if your technician seems like the village idiot, ask them to send out Ted instead!

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Sears customer service and delivery stinks

Secured Texas Appliance Rebate. Purchased refridge from Sears at Broadway Square mall on April 16, 2010. First delivery April 23, damaged product. Sent back. Reschedule new delivery following week. Date arrived, phone call product back ordered 3 weeks. New delivery date May 18th. 2nd fridge arrived door would not shut/seal. returned. New delivery date May 25. Each delivery with note to courtesy call customer 30 minutes prior to arrival so we can be home from work. Received call at 11:51 home phone and 11:52 cell phone they are on their way with 3rd fridge. I arrived at 12:10 and waited. and waited. 1pm i call sears delivery and they said no one was home to receive delivery so they left. They did not give 30 minutes notice as promised or agreed. Was told would have to reschedule. Refused. Called again and was told they contacted delivery warehouse and the delivery people would try to come back. They are supposed to call and let us know as soon as they get the message. Its been 30 minutes and no call back. Called the Sears store. never got to speak to a manager as requested. They apologized and said they had no control over delivery. Frustrating they can't control their own product delivery. This is simply ridiculus. I will never ever buy another product there that requires delivery. I have bought appliances there since 1993, but no longer.

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4:58 pm EDT

Sears sears lack of quality control and service

4th treadmill delivered from Sears . First one defective (Nordic Track), 2nd one looked like it had been dropped (still in the box), 3rd one blood on the instruction manual, unsafe assembly, parts put on the treadmill but no screws to hold them together, 4th (Proform) one had to have the parts "jimmied" because the console and arms did not fit. Feedback from the driver said he opened three boxes and found the following, holes not drilled to insert screws, parts missing. Yet, the treadmill was delivered to my home in this "jimmied" condition. Feedback from Sears store and 800 number...do you want another one! 4 Saturdays wasted and potential injury to myself from improper assembly and defective items. Matt, salesman, just called me and wanted to know about my delivery and then hung up on me! Obviously how business is conducted at Sears.

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3:53 pm EDT
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Sears harassment/wrongful firing

I used to work for Sears on two different occasions, the latest being from 10/2008 to 9/2009. Sears as a whole do not care about their employees or customers. My story:

The manager of the Shoreline Sears (Laina Lundgren) is a screamer, extremely loud and shrill. She will think nothing of screaming in front of you for an honest misstep. This happened to me one month into my employment with her, when she screamed at me in full view of customers for asking a customer to go to another cashier because my card reader wasn't working. The customers told another assistant manager because of how Lundgren treated me and what they witnessed, they would never come to that store again. I got hauled into the office to be screamed at again for the same dang thing. I think she was mad she got called on her behavior by customers.

I did my best at my job to avoid her whenever possible; I needed the money. Then in June 2009 (the same day Michael Jackson died), I was just getting off work and I was headed down to the first floor in the store's elevator. I was not distracted in any way and was looking straight ahead when the doors opened. I injured my right foot stepping off because the elevator had stopped about 1 1/2 to 2 feet above the floor. I had to ask three times for an accident form before I got one.

A doctor visit and an MRI later said I had to stay off my foot until the follow up, which was going to be around the beginning of August 2009, but the harassment started within a week after my actual injury. With me being a bus rider and on crutches (I don't know how to drive a car) made it impossible for me to obtain a ride to work to receive the light duty they were offering. They kept griping at me every couple days even though I had a doctor's note and showed them and everything.

Finally, in mid-July I was bothered again, with me again repeating I had to follow what my doctor said. Less than 2 hours later, Laina Lundgren called me herself and threatened to fire me if I didn't show up the next day. I decided to try and come in because I needed the job. I showed up in crutches and aircast and shorts (because I couldn't fit pants over the aircast). The HR lady asked if I could at least take my cast off and I told her no, the doctor says I must wear it--and if I was going to be in back shredding papers anyway, who's going to see it?

The paper shredding went on for three weeks, until my follow-up, which went fine. I was back to being a cashier until the beginning of September, when I was called into LP to discuss money I supposedly stole. They informed me they saw me putting money into my pocket, but they did ask me if I remember the customer in question. "Oh yes, it was a guy who had an estimated 34 cents coming back which I offered him, and he waved me off, saying "Keep it." I said "Sure? It's 34 cents..." But he said "I don't need it." So yes I did put it in my pocket because I have always been proud of keeping an even till. (The most I've ever been off in my entire life is about 20 cents, but almost always my tills have always counted even.)

LP claims that any extra change becomes property of Sears and that it should've been put into the drawer, and that it says so in the COC. Believe me, I've looked the whole thing over and nowhere does it say so at all. I believe they were just trying to find a reason to fire me because I was the only one who complained about the elevator malfunction--as it turned out, another problem happened after my accident and also people have hurt themselves on it in the past before me, but never said anything about it.

I got sent home for the day while they "investigated." Three days later the LP lady called me from her own house and told me she was instructed to let me go. What--the boss lady didn't have the guts to do it herself? I filed for unemployment, for which I was approved a few months later--then they appealed, saying my firing was just. We had to do some court thing over the phone, but they never showed up, so I won by default. At least I was prepared with what I felt was a solid argument, but I am glad my stuff with Sears is over because of all their harassment BS.

This kind of thing shouldn't happen to ANYONE. If I had the means and the money, I would sue for wrongful firing and harassment concerning my injury. The funny thing is, I would let the lawyer KEEP anything that was won, because for me this would be a matter of principle, and that's my honest word. I don't want money from this if anyone can take me on--I just want to stick it to Sears to make sure they think twice before doing this to someone else.

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Update by tgilmorex
Jan 28, 2011 8:52 pm EST

Nice screen name. I bet you haven't worked there at all, and with a screen name like that, I bet you're a troll. Nice mature name calling, too. Your family must be so pleased.

The point I was making is the fact that the "policy" Sears was claiming (about extra unwanted loose change from customers) was in their C.O.C. is NOT there and didn't like being told wrong when I pointed it out, even to their main Chicago office. One cannot be called a thief if told he or she can keep something that was given. Since it was the customer himself who said I could keep it, and nowhere does it say in the C.O.C. that I cannot, then yes I kept it to keep an even till - which I have actually been complimented on many times by my cashier boss (as well as many other places of employment). If a customer does not want the change but doesn't say specifically "Keep it" like this man did (and keep in mind I did NOT ask to keep it myself; this was actually the first time happening to me), what I have always done was keep the change on top of the till in case someone else was a few short.

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shamrock3940
Highland Park, US
Feb 07, 2011 3:44 am EST

dont confused me wit shamrock3940 and this B.S. Im from detroit and Im a real Nig, not some make believe ### tryin to discredit a real a mutha###a from the hood that get it popin on a moments noctice and dont really give a ###! So ### you and clean your act up or i will eat your children!

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shamrock3940
Highland Park, US
Jan 28, 2011 6:53 pm EST

Your a dumb hoe I worked that register many years ago and you do not "keep an even till" all you do is add the total amount of money in your till up at the end of the shift when closing so the 34 cents would not have changed anything. What kind of person pockets change from a customer, everyone knows you dont do that, come on. You deserve to be fired your a thief

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10:27 am EDT

Sears worst repair experience I have ever had

We purchased a Kenmore side-by-side a little over a year ago. The refrigerator barely made it 10 months before dying. At that point we had it repaired under warranty. Over a period of 3 weeks and 3 or 4 visits, it was finally repaired. Not 2 months later (when it was finally out of warranty) the icemaker stopped despising ice. knowing my credit card extends warranty claims by 1 year we had Sear come out to give an estimate. We were told that there was a $60 diagnostic fee, but if we got it repaired that would be applied to the cost of the repair. We knew it would be a week or more for the credit card company to approve the repair, so we asked if we could wait on the repair until we were sure it was covered. We were told that would be NO problem and we could call back ANY time within 30 days to schedule it. We got approved about 2 weeks later and called to schedule the repair. First we were told that we needed to get them a credit card number to order the part, which we did. Then we were told there would be another $60 diagnostic charge because we had declined the repair. We explained that we DID NOT decline, we just were not immediately ready. We also told them what the repairman had said about having a 30 day window. After a good 1/2 hour on the phone we were told that there was nothing they could do and that we should call the local repair center to see if they had a way to get the repair done as was promised. We called them the next day and got the same refusal to help or fulfill the promises they had made. I am seriously disappointed in Sears.

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Sears accusers

Summer of 2009, a white man and a black woman accused my sister and I of shoplifting. We had found 2 pairs each of a bathing suit we wanted to try on. We go towards the fitting room and understanding why there was an overhead tv for security. We went in and tried them on and we didn't consider taking them because they just did not look good. Now for every fitting room anywhere where I have gone to there has always always always been a clothing rack of what clothes a customer did not like or want. Always. And yes there was a rack inside the fitting rooms to hang unwanted clothing. Since my sister and I didn't like those particular bathing suits, we had put them on the rack. As we are leaving sears because we had absolutely no other interest in being there any longer, we proceded to walk into a store called "zumies". The minute we had walked into another store, that ###ing white man and black woman come storming and threaten us to leave the mall immediately. They told us they needed to check our purses for the items we did not walk out with leaving their fitting rooms. As we showed them and continued to tell them that there was a goddamn ###ing rack in the womans fitting room for unwanted clothing, they forced us to go and show them as if we were lying. On our way back they had walkie talkies with them and someone telling them that they found the bathing suits exactly where we had orignally told them. I was unbelievably furious. Sears corporation need to really know what is going on. Don't have a a ###ing rack in a fitting room if you're just gonna accuse someone of stealing your worthless piece of ### there. Never never never ever go into sears in louis joliet mall in joliet, illinois near IL 55 and route 30 and caton farm road

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Sears hoover steam vac

Took my Hoover Steam Vac to our local Sears where I purchased to shampooer. I purchased it 08/25/08 along with a 3 year extended warranty. Our sears people are so nice and assurred me it would be fixed and back to our sears in a week to ten days. Then I get a call from Yavonne telling me I had no warranty on the hoover. After arguing with her that I did. She told me to call Nancy at SCS NCR and Nancy said she would take care of it for me. Many weeks later and many calls later I finally get ahold of George and he says he shampooer was repaired and would be at our sears on Friday. It was. Today being the first dry fairly warm day I decided to clean my
carpets and low and behold IT WAS NOT REPAIRED! Who do I go to next to get the shampooer repaired? or can they at least send me a upholstery hose to replace the broked one. I really need the hose fixed or replaced but dread having to wait 3 or 4 weeks to get it done. Im so frustrated with Sears.

Thank you,
Terry Davis
19388 CH 70
Forest, Ohio 45843
email [protected]@gmail.com

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Not happy at all with steam vac
Red Deer, CA
Jun 06, 2010 1:03 pm EDT
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I bought a hoover steam-vac from Sears as well. The first time I used it, the automatic shut-off engaged and I emptied the fill tank. I put it back together and it wouldn't turn on. I checked breakers and the plug-ins and it still wouldn't work. Completely dead! So I phoned hoover and was transferred twice, only to be told to take it in to be fixed. I only used it once and for a small corner of a room and it died on me! This steam-vac is garbage! I am taking it back to Sears and will never purchase a hoover again!

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Sears bad battery and bad warranty

Not only did my "Die Hard" battery die within a year and a half of purchase, but the service department side-stepped the warranty by claiming that battery was still good; they said the car had some kind of electrical problem that they were not equipped to troubleshoot. Of course, when I went to the car dealer, they showed me that the battery was not able to hold a charge. After installing a new battery from the car dealer, the electrical problem magically disappeared.

I had successfully purchased die-hard batteries for many, many years, and am now extremely disappointed to see that Sears has dropped the ball on one of their flagship products, and has chosen to scam customers by dropping service, as well.

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Sears contacts

Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

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