Sears review: Replacement parts 479

Sears Automotive in Waldorf, MD began work to replace the alternator on my 2017 Nissan Maxima. They've taken my car apart and are having issues putting it back together. They've had my car for two days and have to find a replacement part for something they were unable to put back on the car. I am very disappointed with the work and service.

This is the first time I've taken my car somewhere besides the dealer, and this will be the last time I trust Sears Auto Center to do anything besides change my tires, or battery. Now I will need to take my car to the dealer to ensure they have put everything back together correctly. Hopefully, there will be no issues in the future from the work Sears has done on my car.

I thought Sears had lost their touch. Especially after reading the complaints on this website. However always believing it doesn't hurt to bring one's complaints to "the top" I wrote the CEO of Sears, sending Priority Mail, regarding a faulty vascuum cleaner that oozed soot-like film from its motor. It was disgnosed as carbon and the tech could not guarantee, even w/the disgnosis being replacement of the motor, that it wouldn't happen again! I put the authorization for repair on hold and wrote the CEO. In less than 2 weeks I received a series of calls from representatives w/call back numbers and talked with several to a very happy outcome. They replaced my vacuum cleaner! My input is that people don't go to the proper level w/their complaints and only complain rather than first, give compliments, i.e. you get more with honey that w/vinegar.

I will never purchase another thing from Sears. I bought a refrigerator from Sears and Surprise! 3 days later another charge for almost $200 showed up on my bank statement. I have contacted every # I could find and they have given me the run around. They told me they couldnt help me and hung up. I am out the money for bills this month. This company should be run out of business!

We purchased a microwave/oven wall unit from Sears in May 2017. In July, the microwave stopped working. A Sears technician came out to look at it and it happened to be working at that time so nothing was done. In October, the microwave again stopped and a technician came out to look at it ( he arrived at 2:30 pm despite having been told that the time slot was 8 am to 12 pm ). He could not determine what was wrong, so he decided to order some parts and return in 2 weeks. He did come back in 2 weeks with another technician and said that they were unable to take the unit out of the wall because it was installed incorrectly. So we contacted Sears who sent the installer to look at it. My husband took time off from work on this occasion and he watched the guy take it out very easily. So we again called Sears who suggested that my husband should be at home to show the technician how to take out the unit. Huh ? So in the middle of November, a technician comes to the house and is unable to take out the unit(and in fact cuts himself). So I have no working microwave for Thanskgiving because Sears schedules the next appointment for the Friday after Thanksgiving when 2 technicians will be available. Sears calls at 11:30 am to say that the technicians will be at the house a little after 12:00 pm. The next time we hear from Sears is around 4:00 pm when they call to say that they were unable to get a 2nd technician. Really great customer service ! So they reschedule for December 12. The technicians arrive and say that the wrong part has been ordered. So they order another part and schedule an appointment for December 22. Given that this situation has continued for such a long time, I asked for the courtesy of being given the first appointment of the day. It has been very frustrating to take off for a morning from work and end up using the whole day because Sears never shows up in the time period stated. I was assured this would be done only to find out an hour ago that this is not the case and in fact they would most probably be getting here in the afternoon. I have had enough of the incompetence and lack of customer sensitivity. In fact I am inclined to believe that they are purposely dragging this out so that the 12 month period would be reached and there will no longer be a warranty. My advice to people out there - DO NOT BUY FROM SEARS. THEY SELL INFERIOR PRODUCTS AND THEN TRY TO FRUSTRATE YOU BY NOT PROVIDING SERVICE.

My husband purchased our mattress and the store warranty from Sears in May 09 and to our dismay it started to sag about four months after we bought it. (Even though we routinely turn it each month) So here were are in Feb 2017 and I call the number listed on the back of my Sears warranty. They tell me to call the store I purchased it from so I do. The store tells me I need to fax them some information and I notify them I do not have a fax and direct me to the store where they will fax it for me. No such luck. Am rudely told by the store employee "we don't do that...we have never done that unless this is something new I don't know about. You have to call the number on your warranty. So again I call the number listed on the warranty and finally get some help." Am then transfered to the Delivery Solutions department who take my claim. About 15 min later Sears Exchange Department calls me regarding my claim. The Rep didn't give me his name just old me I could either measure the bed and take pictures myself or have the mattress company come out and do it for me. So I figure I have two small children at home what the hey will have them come do it. Well the rep gave me the wrong number, which I repeated back to him, so I call Sears again. This time am given the right number and am told I can measure the mattress with string to show the sagging. Call Integrated Bedding, who is not Sealy as I thought, and am told it will cost me $45 to have them come out. So again I call Sears and tell them I wasn't told there was a fee, which they so kindly apologized for. Then I ask how to measure the mattress and take the photos and where to send them. Am told to use a broom and ruler to show the sagging. I proceed to take pictures with the broom and string since I am not sure which way to do it and tired of jumping through hoops. I get them done and with the email sent in call Sears back. I am NOW informed that because my mattress does not sag more than an inch and a half I do not qualify for the warranty. So am angry and ask to speak to a manager to whom I explain the entire situation to and let her know it feels as though I am sleeping in a ditch, and her response is I am sorry but you do not qualify because it is not more than an inch and a half and it sounds more like a comfort issue. So I tell her do the pictures show sagging and she says yes they do but not the inch and a half. So I tell her then how is it a comfort issue and not a sagging issue. Her reply it's not an inch and a half try again in a few months. Was told we never tell anyone about the inch and a half as we want you to go through the motions.

I am so disgusted with the sears repair service. I have never had so much trouble in my life. I bought a fridge in 2017 and paid $2800. By 2017, it began to break down. They came out several times and each time were unable to fix it. This occurred over a two month period. Mind you, I was unable to use my fridge over that time. Finally, after having to harass the repair man, I was able to have a senior technician come out the following day. And would you believe that it took him minutes to fix the problem. It is sad that I had to resort to pestering a technician so much that they sent me another tech who immediately fixed the issue. Once again, not more than six months after the initial fix, my fridge is once again on the fritz. After sending a tech out, he told me that the fridge was unrepairable due to an internal issue. I was told to go on to their website and choose a new fridge of equal or lesser value. Everything seemed to be fine; I selected the fridge I wanted, scheduled the delivery for a Thursday and was expecting a phone call the day before to confirm my delivery time. Not only was I not called the day before the delivery, I was told the day of the delivery that my fridge would not be coming. The fridge had been found defective upon arriving at the warehouse. I was told by the customer service rep that a new fridge was being ordered and would be delivered a week and a half from the original delivery date. Not only did I have to take off work today, I now have to be without a replacement fridge for the next week and half. I wasn't even offered a cheap fridge to take the place of my old fridge in the mean time. So here I am again with a fridge that doesn't work. I was told that I would receive a phone call later today to discuss the possibility of an earlier delivery. I did not receive a call. So I had to call only to be told that it could not be delivered any earlier and once again was not given any other solutions to my problem. The least they could have done was offer to deliver a cheap fridge to hold me over until my new fridge arrives. The only other fridge I have in my house is a mini fridge. Try having a family of 5 living out of a mini fridge for over a week. I own many sears appliances and have never had any issues before. I can remember being a kid and my parents owning sears appliances. And you know what, they still work! But after this nightmare, I will never again purchase any appliance from sears. Not only is the quality clearly ### as far as the fridges are concerned, the customer service sucks.

On [protected] I purchased a freezer from the Sears store in Grayling, Mi. I paid for delivery of the new freezer and removal of my old freezer. It was suppose to be delivered on [protected]. On [protected] Sears delivery men arrived with my freezer took it to my basement. While in my basement they removed the door to my old freezer and took it out to their truck. They then stated that they would have to get more help to remove the old freezer and left the freezer in the basement and left my home. They returned on [protected] with help to remove my old freezer and told me that if I wanted them to remove my old freezer that I would have to pay an additional $50.00! I was shocked and questioned the reason for the addional fee when I already paid to have it removed. They stated that it took more help to remove it and if I didn't pay it, they would not remove the old freezer. I was forced to hand over an additional $50.00 for fear of not having the old appliance removed. I already paid to have it removed and now they're extorting more money from me! I'm 85 years old and do not have that kind of money. I want my money back!

On September 7, 2017, we purchased a range from Sears at Countryside Mall, marked down $50 to a price of $349.93. Our salesperson asked if we wanted delivery and haul off, and we told her that it wasn't necessary because we had driven a pickup truck specifically for the purpose of handling that ourselves. When she explained that we would be issued a gift card rebate for the full amount of delivery and haul off ($69.99 plus $10.00), in effect making it free, we agreed - as she said, "Why not?" She provided us with information on the website to visit and the information we'd need to enter from our receipt, and we did so that very evening.

About six weeks later, we inquired about the status of the rebate, which was still listed as "pending." We were told that our purchase didn't qualify because the amount we spent was $50 too low, so we would not be issued the promised rebate of almost $80 in delivery/haul off charges.

We spoke to our salesperson, who says that she can't remember the exact conversation but is sure she would not have told us that we would receive a rebate gift card on this purchase because she's worked at Sears too long to make such a mistake. Using the same hypothetical reasoning, we are both sure that we would not have accepted a $50 discount on an item which caused us to incur a $80 delivery/haul off charge for a net loss of $30.00, but it's unnecessary to argue hypotheticals because we both clearly remember the conversation that our salesperson doesn't remember: Again, we drove to Sears in a pickup truck with a hand cart for the express purpose of transporting the range ourselves and no intention of paying anyone for delivery, then accepted this option only because we were told that the full cost would be rebated to us.

We are being charged $80 for a service we did not need and would never have agreed to without the promise of a full rebate. We have phoned Sears over a dozen times throughout the past few weeks. Each call, including the call directly to our salesperson, resulted in our number being taken and assurance that a manager (who was each time off for the day, in a meeting, on a conference call, etc) would call us back to resolve the matter. No manager, or anyone else from Sears, has bothered to return a single one of these calls.

I put in an applicationn to work for sears, and it has been the worste thing I have ever expierenced. I went in for an interview the 1st time, and they said there is no one here that can interview you. They didnt even call untill it was time for the interview as I was walking into the department. They asked me to come back. Not to mind you that Ive driven 20 miles to get here. So i come in for the 2nd interview. I go back downstairs to there department. I tell them that I was scheduled for an interview. They sat there and looked dumb founded. The manger that was supposed to interview me say she has a conference i cant interview you today. So why did you make me waste my time and my money? money is hard to come by now days and all you can say is come back another day. Why would i want to waste more time when you didnt interview me 2 times. like i said i have to drive 2o miles to get there and 20 to get back home. So my advice to people is not to even try to work for sears the peopl that work there are very mean cranky and careless. They dont even appoligize for wasting yur time or money.

Sears has no regard for their customer base. On several occasions I've scheduled appt's for my washer to be repaired. They open book, 8am to 5pm, not regarding the customers needs. They don't show up because they overbook, and do not call. Customer service representatives and supervisors clearly don't have the authority to appropriately manage a mismanaged situation. Sears is nothing without their customer base, who in fact built their empire. They do not respect, care or try to remedy concerns of their customers. They arbitraily repond to failures of Sears to meet, respond, and remedy customer issues. They are a large corporation that doesn't care. I want to take my broken washer, and dryer back to Sears and drop it on their doorstep - and may.

Sears maintenance/repair and customer service, or lack thereof, is absolutely the worst we have ever encountered! The customer service representatives and supervisors have zero emotional intelligence, no empathy, and are not problem-resolution oriented! Frankly, I have no idea how or why sears is still in business in this tough and competive economy when companies like best buy, home depot, and lowe's are superior when it comes to their products, repair, warranty, and most of all doing what is right for the customer! We will certainly not do business with sears ever again, and word of mouth can be a devastating marketing tool, especially with the internet at everyone's fingertips!

On wednesday, april 4, 2017 I called sears to schedule a repair for my samsung front loading washer because when the cycle finished, smoked poured out of the machine when I opened the door. It is under warranty until november 2017. I was informed that a technician could not come out until monday, april 9, 2017.

When the technician came out, he was unable to repair the machine and said parts would need to be ordered. It would take 5-7 business days for the parts to come in, and then we would need to call and schedule an appointment for the technician to come out.

My family of four has now been without a washer for 6 days, and waiting another week or longer is absolutely unacceptable for a machine that is still under warranty. My husband called the customer service line and escalated. We were told the parts would be expedited, should arrive by wednesday, april 11, 2017, and a technician would be able to come our thursday, april 12, 2017 to repair the machine. Wednesday arrives and only one of the two parts necessary is delivered.

My husband calls and escalates the situation again only to be told there is nothing they can do. Eventually, the representative says the only thing they can do is reimburse us $25.00 a week for laundry expenses.

The second part arrives on tuesday, april 17, 2017 and we schedule the technician to come out friday, april 20, 2017 to install the new parts on a machine. Friday morning we get a call that the technician cannot come out and the appointment is rescheduled for tuesday, april 24, 2017.

If the technician does come out on the day scheduled, and if he does repair the machine, it is still 20 days without a washer. A washer that is under warranty! I can only imagine how long it would take to resolve this if there was no warranty!

Judge from yourself of their online pricing tactics and beware shopping where America USED TO SHOP.
Please wait for a Sears Customer Service Representative to respond. This chat may be monitored or recorded for quality assurance purposes. Thank you for holding.
Hi, my name is Russell, and it is my pleasure to assist you today. May I have your name?
you: Hi, I'm Michael
Russell: I see you have placed an order with us. While I am pulling it up, please tell me how can I help?
you: I just placed an order. The items were supposed to be 9.44 each but ended up being 13.49 each in the shopping cart. I went ahead and placed the order but need a price adjustment.
Russell: Good Morning, Michael.
Russell: I am sorry to hear that you faced a trouble while placing the order.
Russell: I will be glad to help you with the item price details.
Russell: Michael, just to confirm you have placed the order for the "Processing 20in Shimmering Snowflake with Cool White and Blue LED Lights" on 12/07/2017, am I correct?
you: Item page shows Reg Price 24.99, Savings down to $14.99 but a red NOW price of 9.44 with Savings applied in cart. However, it calculates to a total of 107.92 divided by 8 and thats 13.49 each not 9.44 each!
you: Yes
Russell: Thank you for confirming the item, Michael.
Russell: Please allow me a moment to check the information for you.
Russell: Thank you for being on hold.
Russell: I appreciate your patience.
you: Oh and this is just great. The confirmation email shows 8 of these at $119.92! That's 14.99 each! This is before applying any Shop My Way Rewards and taxes. This is crazy.
Russell: I will provide you the sales adjustment of $32.40 and it will be refunded to your account within 3-5 business days.
you: 32.40 off what price. And why does it take 3-5 days when I just placed the order. The website advertises one price but charges another cost. Then emails yet another cost. Sears is certainly broken.
Russell: I apologize for the trouble your have faced.
Russell: I will provide the sales adjustment of $32.40 for the order value of $107.92.
Russell: I will assure you that the amount will be refunded to your account within 3-5 business days.
you: So what about the email saying it was a higher cost? But WHY do I have to wait 3-5 business days while interest accrues?
Russell: Once we issue the refund, the refund will reflect in your account maximum time frame of 3-5 business days.
Russell: Is there anything else I can assist you with today?
you: Pass this exchange to the highest person you can. I'm going to post this everywhere on the web I can to get the word out. I certainly will advise everyone that Sears plays games with pricing then makes you wait while interest accrues for their own "mistakes". This will be where America USED to shop. I'm going to have to shop elsewhere.
Russell: I'm sorry for any inconvenience this matter may have caused you.
Russell: I see that there is pricing error and I will escalate this to our concern team and it will be rectified within 24-48 hours.

Purchased a Lawn tractor in the Raleigh, Crabtree Valley Mall Sears(Craftsman 46'' 24hp Turn Tight Hydrostatic Yard Tractor Non CA). It was marked on sign with one price but when we scanned the barcode on the same sign it came up significantly less. Manager (Heather) refused to honor that price stating she believed it was an error. While it may have been an error it was her error not mine. I believe that the company is responsible for checking these things before making them available to public.
Even though on sale, the item was still barcoded at $500. 00 less that what manager would sell item for.
Will be taking it further.

Purchased a patio set on 20th of May and had scheduled set up delivery one day and then assembly the following day. Sears representative called the night before scheduled delivery to confirm delivery. The next day the driver called in the morning to confirm delivery. Two hours later there was a call from customer service stating that my patio set had not been bought to the warehouse but would be available 8th of Jun. I canceled the ordered that same day on the 29th of May. I had to call two separate offices to get them to cancel the order. I received an e-mail in reference to receiving a refund in 7-10 business days. Guess what? It's the 12th of Jun and I have no received any refund. Call the company and they can't even find the record. I explain I have the e-mail, so the representative says that she will place a "research" on the refund status which will take another 3-5 business days. I ask for this information communicated via e-mail, she also states this will take 3-5 business days. So I have no patio set and I am out close to $1000 bucks. DO NOT ORDER FROM SEARS EVER! BUYER BEWARE!

I purchased a refrigerator recently. It was delivered today, it cost me 69.00 for delivery and installation. Well they delivered it, but they did not install it. I made several trips to Sears to make sure we were on the same page about the hook up. I explained to the sales men that the water tube is attached to the sink goes under the house comes up through the floor to attach to the refrigerator. I had several conversations with the staff in major appliances. I was assured it would be no problem. They even said I should buy a new water tube so that everything would be new. Well now I have to pay someone to come in and install it because Sears who I have shopped in for years has a bunch of incompetent people working for them. And I will NEVER buy any appliance from them again if this is not resolved. The guy on the phone just hung up on me told me to call the store manager. HORRIBLE CUSTOMER SERVICE. I will be in touch with the corporate office as well as the Better Business Bureau. I want to be reimbursed for having to pay another company to come and install my icemaker. Sear should be ashamed of them selves.

Purchased an item using $500 in gift cards towards a $1700 wall oven/microwave combo. Received an email saying item is no longer available. After 6 phone calls being handed off to person after person each passing the buck I'm being told it will take 2-5 weeks to send a new gift card. In the meantime I can't cook my family dinner because I no longer have a working oven or microwave.

Had their system bothered to update the sale of the item off of their store floor in the first place this wouldn't have happened. They claim they can't put the money back onto the original cards because "most customers immediately dispose of their cards". Despite the fact that I have said repeatedly that I have the cards in my hand and am happy to go to their physical location to have this verified they are still unwilling to resolve this issue. If they cannot put the money back onto the cards then email me the numbers off of a new set of cards. Claiming this isn't possible is simply their way of saying they don't care about their customers.

In my opinion they have stolen $500 from my family. This is an example of the worst of bureaucracy at work. Claiming they have to pass the information on to "an off-line research group who has no direct phone access" is a load of crap. If they wanted to make this happen they could. They have their money and don't care if I ever get satisfaction.

Sears could have made a nearly $2017 sale. Instead they have made a very angry customer. If I ever see that money again you can guarantee that I will not make that large ticket purchase and will spend nothing but the total from the cards. Way to go Sears.

I bought the kenmore elite Oasis HE washing machine in december 07, it is now march 08, i also purchased the extended warranty. I have the matching dryer, a kenmore dish washer, microwave, oven/stove and have never had issue with their products, until NOW. I am again waiting on the repair man to come. My machine rolls the clothes into a ball and spits the water onto the floor, i keep getting the "washer is taking too long to drain" signal of ld on the machine. This is my second time to call a service man. It also makes a god awful racket in the pump you can hear buttons that have been sucked thru these HUGE slits under the adjatator thingy, the last repair man showed me these slits and said id have to clear the pump/under basket myself. It was 3:00 on a saturday and he clearly was not interested in fixing the machine. when i called the customer service yesterday the man actually told me id have to put smaller items in a laundry bag. I said a laundry bag is about the size of a pillow case right? He said yes ma'am. I said that is really funny cuz an entire pillow case was sucked into those slots a week ago. a lot of um um um ma'am we'll send someone to look at it on march 17 08. Do NOT buy this machine, it cost me 1200.00 and it is a total piece of crap, bad design with those slots t0 drain water under the plastic adjatator, very very bad design they are 1 inch wide and about 3 inches long, lots of room to get things sucked thru.

Ordered lawn mower - when arrived and was loading up, requesting warranty and registration book. Advised did not have - would print off web site. Not new - used- When we advised Martinsville store we wanted original paper work - Their question to us was "What is it you do not understand about operating a lawn mower." Terrible customer service. Unloading lawn mower.

Kenmore used to be a good brand name. Obviously not anymore. In the last three years our 1 1/2 yr. old Kenmore dishwasher died, then the ice maker went out on our just one year old Kenmore fridge (two weeks out of warranty) and last week our two year old Kenmore gas grill stopped getting hot enough. This same thing happened last year to friends of ours who had the same model. They had Sears come look at it and the guy told them he couldn't fix it. We just hauled ours to the curb. Sears is NEVER getting a nickel of my money, they build absolute JUNK.

We bought our washer and dryer set just over 3 years ago and this is the 3rd time it has broken down. The problem the pump. It doesn't drain properly. It is crazy. Sears is suppose to produce quality appliances. We have never had such trouble with an appliance. The washer we had before was a Kenmore and we owned that machine for 13 years, with only one minor breakdown. When we purchased this one, we did not buy the extended warranty because of the good luck we had prior. This has hurt us. Sears just says they are sorry. They are not. They produced a bad product and they should stand behind their name and just take the loss and replace it. It disgusts me to think that they should put their loyal customers at such a loss. Bad business and bad for their name. As much as I like their products, I will not purchase another one from them unless they do something to rectify this situation.

Sears, does not care about customers, their appliances, their wasted time and money, or the danger that their lack of caring and concern, puts the customer in!

I have a maintenance contract for my stove, for about 15 years. I was having trouble with the burners lighting up.. And eventually when it would light up, the flame would explode out. I schedule a service to have it repair.
#1on december 9, 2017 the repair came and all he did was use a toothpick like device to scrape/clean the burners and left. Within minutes of the technician leaving, I had the the same problem.
#2 on februay 10, a new techncian came back to fix the problem. He couldn't fix it and determine that I needed, a new igniter and new burners. So parts had to be ordered.
#3 on february 23, a technician came to replace the parts. He decided that he would only replace 3 out of the 4 burners. He decided to also leave without informing me of his decision. He also took the part with him. I immediately called sears (About 10:00 a. M.) to have the repairmen come back and fix the problem. Afterall, the burner he didn't replace was the one, that had been giving me the most trouble. After, about 8 phone calls and numerous request to speak with a supervisor, or to have supervisor call me, I never had a supervisor or the technician call me. I wasted an entire day, calling them and requesting a simple courtesy. Note: the tech said, he didn't replace the 4th burner, because it was rusted and he feared, that if removed it would fall apart. With that, I would think that it means there is a danger, that it will fall apart if I use it, there fore there could be some serious damage to a person, or to my home. I mention all this to sears and they didn't seem to care.
#4 I was schedule to have the 4th burner replaced. I was schedule between 8:00 & 12:00. At noon, I called sears to find out, where was the technician, was told that, the technician took me off his schedule. Problem was, I had not being told, neither by sears or the technician. Common courtesy, hasn't occured to them. After numerous phone calls, I finally got to speak with a supervisor, tashara #5113 who assured, that a technician was on his way, and would be here within an hour. An hour later I was told, that wasn't exactly right. I got transfer to another supervisor dan #5967. Who said they would a technician come and see me, between 3:00 & 4:00 however, no one knows where the hell is the part that is needed to repair my stove. Since tech #3 took it without telling me.

I have taken 4 days (Entire full days) and sat here waiting like and idiot trying to get my stove repair. Sears doesn't care that customer doesn't get paid and is suffering the consequences of their lack of common sense and common courtesy. I pay for a service contract up front, I don't get charit y from them, all I want is for them to be considerate of my time and the need to repair a dangerous situation, that they seem to aggravate.

What happen to the sears the seem to put customer and safety first?
I hope they will at some point fix my problem, before there is an injury, or I lose my job because I have to constantly miss a full day, for sears not to show up or to fix the problem.

can someone please provide the world with an email address to any of the ceo or president/vic epresidents at the sears company? I cannot find anyway to contact them other than calling and being told that you cant talk to them or mailing a letter that the secretary gets and ignores or throws away! Maybe if i could get an email to someone who can do something about an issue rather than a rude ignorant customer service rep who hangs up on you or tells you she cant help you i could get my rebate refund and not have to wait another 4 months! or i could just keep posting complaints on every site possible until someone notices...next stop Better business bureau!

We bought a 15% restocking clause from Sears. We were not aware of this until we returned a plazma tv. At the time of purchase there was no mention of a restocking fee if the item was returned, only that we had 15 days in which to return the item if it wasn't what we wanted.
Over an hour was spent processing the purchase of this tv and in all that time there was no mention of the negative side of the purchase. The tv was not inexpensive so the 15% dunning was a good chunk of change. It will be a long, long time, if ever, before I purchase another item from them that I would have reservations about keeping.
Sears is so large the average person cannot fight the big system. This is my only recourse...to let others know what they neglect to inform you about.
I have done business with Sears since 1961 and for them to do this is inexcusable.

On Saturday November 14th my wife and I visited the store to purchase a new stove. After nearly an hour of waiting for a sales associate to even show up in the department we opted to leave the store. They adverise being the lowest price so we walked in planning to purchase a stove and leave. After leaving due to poor service we went to local competators and found they were far from being the lowest. We found other buisnesses were from $100 to over $400 dollars cheaper and they had helpfull, knowledgable, and prompt service. We hapily Purchased a new stove from Menards .

We ordered a washer and dryer on thanksgiving morning 1215 m.
We received a confirmation number. We paid with our debit card. My husband called sears.com and bought the extended warrenty and asked how we were to receive the paper work and all of his questions were answered. We checked the bank on line and yes there was the transaction. So our washer and dryer were suppose to be delivered Sat. On sat. there was no delivery so we called sears.com only to be told the order was cancelled due to insufficiant funds in the account. I rechecked the bank account, money was there and the charges for sears were also there. I call our bank. Sears ran our bank card twice. So i call sears back only to be told "we are so sorry and the washer and dryer are sold out ". We are sorry we ran ur bank card twice. The money will be returned to ur account in 5 to 10 bussiness days. Well if sears would not have ran our card twice we would have had money to go to another store to purchase the washer and dryer on sale. I am not upset because they ran out of stock... i am upset they ran our bank card twice and it takes almost two weeks to get our money back. I will never be shoppping at sears again.

My Oasis Kenmore Elite washing machine broke down after two years. Water comes out underneith the washer when it spins and rinses. Also when it spins and rinses a very very very loud knocking noise. I have been inconvenienced for over a month. The first time the repair person came he couldn't find anything. After two weeks I called again, the same persons came and then he did notice that its the suspension with everything else. He ordered all the parts and told me they were to be shipped to me and on Feb. 10, Sears came back to repair and install the parts. When the repair persons opened the box the plastic tub was cracked he couldn't do anything so he placed another order which arrived on Feb.17 I called Sears today Feb 18 at 8:00 a.m. to schedule a repair visit and the young kid there told me the first available appointment in my zip code is Feb. 23.! This is unacceptable . You outsource all your business it takes forever to get something repaired, everyone that you speak to they are kids, uncaring! It should not take a MONTH to get something done! I have been inconvenienced for A MONTH with NO WASHING MACHINE! What kind of business do you run? I need an appointment ASAP! If possible Friday, Feb. 19 . Constance Theofanis [protected].

I was forced to call Sears for my landlord because he had a Sears dryer that was broken. I have a very hectic schedule at work and I was able to call them on my lunch break. After being on the phone for an hour, being transferrred and hung up on about 10 times I was finally able to set up a repair appointment for thursday between 8am-12pm. This was a Tuesday and the rep I spoke with, Tomy, said that I should expect a call tuesday night after 6pm to confirm this scheduled appointment. I was like can I have an order/confirmation number? He was only able to provide an order number (which I also repeated the # to verify) and when I asked what was the specific location of his calling center he replied that he could not disclose that information. So it's 8pm tuesday night and still no phone call. After being hung up on again and transferred a few times, when I finally got through to someone that said they could help me I provided the order number and they said that they had no information on that order number and I had no scheduled appointment. When they finally pulled up my information based on one of my phone numbers they said I had no scheduled appointment. When I politely stated that I had a scheduled date and time for Thursday 8am-12pm they denied it, and then offered a delivery date of the following friday (8 days after my original appointment date). When I politely asked to speak to the rep's supervisor (after I had already wrote down the rep's name), they put me on hold for 2 minutes and hung up on me again. This company doesn't understand the meaning of customer service, they've lost my business and everyone I know. Please if you have any other options avoid this company at all costs, it will save you a lot of nerve and you will receive much better service. The WORST SERVICE COMPANY (if they can even call it that) I HAVE EVER ENCOUNTERED! STAY AWAY FROM THEM!

I purchased a window air conditioning unit from the local Sears store. I was helped select the unit size and was offered delivery and installation service for an additional $89. The delivery and installation service price was admittedly high (it was a very small unit and a simple installation) but since I am not supposed to carry/lift anything over 30 lbs. I agreed to let them deliver and install the unit. The service clerk checked his schedule and said that thedelivery /installation would be in 2 days and that Sears would call the night before to give me a time. Everything seemed ok at that point.

Needless to say, Sears did not call the night before. Rather, they called the day they were to deliver and told me that they could not deliver/install that day and would do it the next day. I told them that the next day would not be possible because I would not be in town and was going to be gone for several days. The clerk immediately said, "Well, who told you we were going to deliver/install the unit today anyway?" I told her that she just did when she first called, then I told her that my sales clerk told me so, and that my sales receipt clearly said that it would be today. Rudely, she said she would check and see if she could work it out and would call me that afternoon.

The afternoon call didn't happen, so at 4:15 p.m. I called Sears to inquire why I hadn't gotten delivery or even a phone call back as I was told. They kept me on hold for over 40 minutes, burning up my cell phone minutes, and said that they would make some calls. They said that if my receipt said that delivery and installation was for today, then it should have been done. I was transferred to a woman who identified herself as a manager who could "fix the problem." She said she would call the local service area installers and "pull some strings" and get the unit installed. She said she would call me back.

She called me back after 30 minutes and told me that they would not be delivering/installing the unit today because the installer said he did not want to drive to my house or do anymore work today. Then she started blaming the sales clerk for scheduling thedelivery for today. The sales clerk was the ONLY one that did a good job. He sold the item, and scheduled the delivery on their computerized inventory and delivery scheduling system. There was NOTHING that he did wrong.

After spending the greater part of the day waiting on Sears and with a sore ear from hours on the phone I realized the inevitable...that Sears had no intention of following through on their promises.

I then went back to the store where I purchased the item and requested a full refund of my money. The clerk asked what the problem was and I was relaying the story to him when he asked if I would tell his department manager. His department manager came over and I was telling her my ordeal and she said that I was not the only customer that was having this problem, in fact they had done the EXACT SAME THING to another customer on this same day. She admitted that theirdelivery/install contractors were horrible and that they were running off a lot of their customers. The store personnel were upset that they couldn't get management to do anything about it.

I ended up going to one of Sears competitors and bought a better unit for $20 less and paid my "pretty happy to do it" son to carry it and help me install it. Saved myself a pretty penny and it was bought, delivered and installed in under30 minutes. My net gain $109. minus the steak I owe my son.

Would I even consider buying from Sears again? NO WAY!

I too received a $75 Citi rebate from Sears for purchasing over $1000 in applicances. I tried to use the card today at Sears and it would not work! I was told by the clerk to call the 800 number on the back of the card or go to the website. I went to the website and tried to register; I got a message that told me I had to call customer service. I used www.prepaid.citi.com/sears. Next I tried calling the customer service number on back of the card and could not reach a human being! My next step is to file a complaint with the NY State Attorney Generals Office. I can't believe an organization like Sears would get involved with Citi Corp and these rebate cards -- what a disaster -- what happened to just issuing a check!

I was called for an interview with sears in the automotive department. The interview took about an hour, they said I was qualified for the job and would be called monday. Monday came no call so I called wensday. The manager told me he had two more interviews and it was on thursday because one person called and canceled on monday so he said he would let me know thursday, never heard from him. The next week I called again and he didnt even remember. I had a bad feeling about him during the one interview because I asked would I be working in the garage he said no only tecnitions, in fact when I took my car there for tires I talked to two machanics and one doesnt have training he said he just know cars and the other took lessons in high school. I think the manager is a complete raciest.

Went into the Sears store in Pensacola, Fl. to pay off my wife's account and then we were going to go upstairs and buy a $1250 Samsung washer and a matching Samsung dryer which was $1150. The lady at the payment center said I could not pay her bill on a debit card so I asked her to run it as a credit card and she refused to do so and said she could not take a payment like that on a credit card. I could buy anything in the store with my card but could not pay my wife's account? Needless to say, we are going down the street to HHGregg and purchase the same washer and dryer and stands and mtce. plan. I suggest Sears implement another way to pay in their payment section.

Today, Christmas eve, I was awakened to a call from a SEARS collection agent demanding I pay $ 379+ because I was late 23 days. According to the statement, I am 179+ short. I explained that this was not normal for me and that I DID NOT have the money to pay her today. I explained I get paid on first of month and I scheduled a payment on that date. She said that was too late. I should give her a postdated check NOW. I explained I do not have the money to do so and that I would not give my check chard information over the phone anyway. Secondly, I am out of work and do not have extra money laying around to just give her. I explained I always pay on time and that this month I had entered a payment into my web account but evidently it had not recorded it. I have never been late before. She asked what was my excuse for non-payment: was it I did not have a job or computer error. I stated both. One—the payment was not recorded on the computer and secondly, since I do not have a job I have enough to pay my bills but not extra to meet her demand. She asked if I was making this payment with my unemployment. I said no. I do not know why that is any of Sear’s concern.

I also explained I discovered the missed payment when I went in to enter a payment for January on December 21st. ( I never received a notice that I was late on a payment. I should have gotten something.) Of course, there was a $35.00 late fee applied to my account.
I told her I scheduled a payment for 500 for January 1st. She said this was two weeks too late, she needed the payment NOW and recommended I borrow the money from someone I know to pay it. (It would be rude for me to call family on Christmas Eve to beg for money). I explained January 1st was 8 days away. Again she said that was too late.
I went into my account and changed the payment date from January 1st to December 29th. I then tried to enter another payment for January 1st but was unable to do so. So it appears that I will be late again for January. I requested that in the future they need to contact me via e-mail to let me know my payment is late or through their Message Center. No message were received there.
I resent being treated like a deadbeat and harassed -- ESPECIALLY ON CHRISTMAS EVE. Anyone who shows this kind of disrespect to their customers, I want no part of. I am disappointed with SEARS ‘s behavior-I grew up with SEARS and always thought of it more than just another corporation but I was wrong.

Pearly Chisholm
407 Cobblestone Ct.
Charlotte, N.C. 28217
December 29, 2017
Sears Home Service
1024 Florida Central Parkway
Longwood, FL 32750

Job #: [protected]
Project Consultant: MARK MOONEY

Dear Sears:

I’m writing in response to your last written communication received by UPS with the threat of charging me for the FINAL INSPECTION. First of all I would like to tell you in bold letters: YOUR COMPANY WILL FALL DUE TO THE WAY YOU TREAT YOUR LOYAL CUSTOMERS! I have never in my life seen such asinine organizational skills by a cooperate company. It has taken your company over 36 days to complete a home improvement (For the lack of a better term.) that was only supposed to take 2! Not to mention the structural damages you have caused to my property, of which you claim your workers are not able to repair! In short the Mecklenburg County Bar Association says DIFFERENT!
As far as the inspection goes, I have had my son to contact Patrick Shultz on 3 different occasions (Recorded Phone Records: 12/22/2017, 12/23/2017 and 12/29/2017) and after being told he was scheduling the inspector to come back he hasn’t been seen YET! Nor has Patrick Shultz returned a call, today [protected] @ 2:31 PM) my son called and spoke with his boss (Randy Somebody) and was informed that Patrick is out for the Holidays! Meanwhile I still have cold air blowing in through these holes in my walls and the kitchen cabinets are still leaning from the damages to my ceiling!
I am forwarding this information to you and every department from coast to coast with hopes that your competitive regions will see how and why your company is in danger of folding! Practices like this have given the SEARS name a bad reputation! I’ve NEVER asked for anything FREE! I WANT WHAT I’VE PAID $17, 000.00 FOR!
I am waiting for a response from your company to inform me of when the inspector will be here and in the event I have to pay for a FINAL INSPECTION YOU BEST DAMN BELIEVE YOU WILL END UP PAYING THAT BILL IN ADDITION TO THE DAMAGES TO MY HOME YOU’VE MADE AND THE LOSS I’VE SUFFERED OF MY PERSONAL PRODUCTS FOR YOUR NEGLIGENCE! If I have to spend my last dime fighting you I WILL AND I AM GOING TO WIN! As you’re reading this letter to yourselves I’m sure you’ve found a chuckle or two, however I assure you I joke, but I don’t PLAY… ESPECIALLY WHEN IT COMES TO MY HARD EARNED MONEY, OF WHICH I FEEL I’VE WAISTED WITH YOUR ORGANIZATION!
Respectfully Disappointed,
Pearly Chisholm

We needed to replace the walking belt on our tread mill from Sear's. I ordered the replacement belt from Sear's Parts and had it shipped directly to our residence. Once the order was completed, the individual that placed my order asked if I wanted to schedule an installation of the belt by a Sear's technician; I said sure.

At this time, I was connected another call center to set up the installation. The individual that I spoke to said it would be $90 to install the belt; she then corrected herself and said it would be $129. On the day the technician arrived, he charged me $190 for the install. I attempted to speak with the customer service supervisor/manager to resolve the matter. She told me that the individual that made the appointment for me should have not quoted me a price for the installation and that the technician charged for a "repair" instead of the installation. She would not correct or refund the $61 difference.

This will be the last time I EVER use Sear's “DECEPTIVE” Home Service-Never Again!

I have been an avid Sears/Craftsman owner my whole life. The majority of my power tools, hand-held tools, and lawn care equipment bare the Craftsman name. That being states, alas, my dedication to the name has just been tarnished due to one of the worst service experiences I have ever participated. Approximately 5 weeks ago, I brought my Craftsman chainsaw into the local repair location in Shreveport, LA, to have an annual check-up/tune-up performed. I also asked to have the unit upgraded from an 18” bar to a 20” bar.

While awaiting to speak to the attendant, I noticed an irate customer speaking to her and overheard his bad experience with your service department. The attendant eventually took my information and shipped the chainsaw.
About a week later, I received a call from the service department scheduled to work on the saw. The person stated that they could not upgrade my unit to a 20” bar. When I questioned this person about why Sears sells a 20” upgrade kit at the local Sears repair location that specifically indicates fits my model number, they stated that I’d need to change several other parts for a successful fit (I later found out, this is truly NOT the case at all).

I then asked the individual if they could sharpen my chain for me and was informed that they do not do that; they only replace chains. So, I informed them to do so. Almost two weeks later, I had not heard from the local Sears store as to the whereabouts of my chainsaw, as I was specifically informed that they’d call me when the unit arrived back in Shreveport, LA. I called the local store to be told that they had the unit for almost a week, but had failed to call.

After paying the $74 charge, I picked up the saw and attempted to utilize the saw that afternoon. However, after about 10-minutes of usage, the saw started smoking so badly, I had to cease all activity. A few days later, I had the opportunity to bring the saw back to the local shop. After returning to the local store, I felt the attendant immediately had an attitude with me when I attempted to explain the situation. When she finally took the time to get on her computer, she snarled, “So, what’s SUPPOSED to be wrong with it?”

This somewhat infuriated my wife and I, as we had just taken the time to explain the dilemma with no attempt by the attendant to document the concerns during the conversation. The attendant took my saw and shipped once again. A few days later, I received a call from the repair department stating that my saw needed several repairs to include the oil pump which would cost an additional $83. Taken aback, I asked the repair department attendant how this could have happened within the short span of having the unit tuned-up.

She informed me that they only replaced the chain and installed a spark plug. I asked if $74 was the going rate for a new chain and spark plug and she stated, “Yes, with the labor involved.” I could have personally completed the same actions for less than $30. She further stated that the new repairs ONLY included parts, but would not include labor. I then pondered why, if they didn’t conclude any internal fault, they would not be charging labor on such a repair, as they did on the previous submission.

At this time, $157 would have gone well against a newer chainsaw. However, there was absolutely NOTHING wrong with mine…my mistake was attempting some sort of preventive maintenance with Sears and/or its affiliates. I have informed the maintenance department to return my chainsaw WITHOUT repair, as this issue cannot feasibly be considered quality service by any measure. With this, I digress to state I will no longer support the Craftsman name within my own residence, nor abroad. This event is unacceptable, and simply cannot be tolerated.

I bought a side by side Kenmore fridge/freezer from Sears in 2017. And "bought" into the Extended Protection & Repair Agreement... which was my first big mistake. May I tell you from my personal experience that Sears is NOT anything they were in the eyes of our parents. A good, customer service company that "cared". My fridge veggie boxes started to freeze up, so I had a repair call out, that was at the end of Nov 2017. Jan 2, they are still arguing that it could be repaired (I have had 6 separate technician visits & the problem remained), so now they are stepping up to the plate under the "No Lemon" clause. But wait, my fridge was purchased in 2017, disregard the fact that I have paid for extended warranty since day one... so I will now be offered a buyout price based on the age of my fridge... and that this will be a CREDIT at my Sears store to go and buy a replacement. Yes, I will have to add more money to the credit to replace my fridge/freezer.
BUYER BEWARE: Save your money on the extended warranty. Put it into a savings account to buy a new fridge/freezer because when it comes to a buyout, you are the one who will be out of pocket and spending hours of volatile discussions with Sears personnel.

Sears kenmore elite oasis washer rusting and paint chipping into clothes! Sears does not care about their customers! Never buying from them again. Seriously you would think after spending $1000 on an appliance it should at least last a few years! Thanks for the offer of 25% of a new washer but really would rather pay full price at another store!

I bought tires and rims at Sears for my Scion xB. To make a very long story short... I get free rotation and balance for life of my tires. I took my car in to get the tires rotated. I did a little shopping and came back. I drove my car about 15 miles and noticed a metal on metal clanging under my car. I freaked out since I baby my car and have never had a problem with it. I pulled over into a truckstop parking lot and called Sears. I told them they just worked on my car and something is wrong with it and I wasn't driving it another inch. I waited about 20 minutes for one of their guys to come and take a look. The guy that came was the same guy who worked on my tires. He went around and tightened all the lug nuts. The two front wheels were very loose. The two back needed to be tightened but not as much. Anyway, not long after this I needed to have a new wheel bearing ($600). I had a garage look at my car and they said in their opinion, they thought it was because of the loose lug nuts. I talked to the manager at Sears about all of this and he said that the guy who came out and "tightened" my lug nuts did no such thing. He denied everything! Steve from the Bismarck, ND store said the lug nuts weren't loose at all and that he was just pretending to tighten them to make me happy when I watched him do it! Oh and to top it off... Sears also knew my locking lug nut key was stripped (they did it) and tightened them so tight that my dealership had to break them off and replace them. A charge of ($18.00) that they wouldn't even reimburse me for either! Sears Sucks!

bought a husquavna/kohler lawn mower. told it was great etc. used it 10 times, put it away for winter and cleaned it etc.
spring: lawnmower not working. went to sears to get a spark plug. sears tells me that even though the mower is in warranty, they no longer support that brand. gave me husquavana's number. out of service. repair told me it was purchased by MPD. it wasn't. spent so much time on the phone arguing my case that if i have to special order a spark plug to be shipped to me AND it broke after 10 uses and is in warranty, Sears should replace it. they tell me to find a Husquavana dealer but only have a bad number.

i bought a mower at sears to get the support. it is non-existent from the sales staff, to leaving message for retail store manager (Tampa Westshore) that was never returned, to being told to bring it in to receiving, only to be told they can't ship it back becuase they dont sell that product anymore. i am disgusted with their level of service. except for lawn manager Josh J., no one helped, .

It took 10 days to get a scheduled service appointment. I was given a 4 hour window, when technician was to arrive. Technician never came though I missed work to wait. I phoned 45 minutes before the 4 hours was up and I was told he would still be coming. When they finally told me at 6pm that the technician would not be coming, they said I would have to reschedule but would have to go to the bottom of the list and wait an additional 10 days.I contacted their executive offices to complain. They contacted me the following day and told me that it would now be 12 more days before I could get another appointment. Their big concession was to put me on their wait list, which I had also been on the previous 10 days while holding an appointment, though I never got a call. I e-mailed the CEO, in addition to having spoken to customer service with no remedy except that stated above. Sears customer service is deplorable. Apparently, the Sears corporation has gotten too big to care about treating their customers fairly and showed me complete disregard. Upper management made no attempt to right the wrong. In fact, when I asked to speak with a supervisor, my requests were denied and I was told "they would tell me the same thing." If you are considering future repairs and customer service when buying from Sears, I would definitely recommend you shop elsewhere.