Sears
reviews and complaints

Service date, 03/04/2022

Unit number 0008309

Service order number 4013041

Kenmore refrigerator/freezer

Gerald r. Tilson

44487 white pine circle east

Northville, mi. 48168

[protected]

Master protection agreement

After filling out the multiple page food loss claim form, I tried to submit it, the total of the loss dollar amount would not calculate, and when trying to submit it, error kept coming up on the screen, I deleted all the information and reentered it again, same result, then again same result,

It seems that the form is designed to keep customers from actually making a claim. I have close to $250.00 worth of spoiled food due to compressor failure on a machine bought in 2017.

This is hardly good customer service, which is what I paid for with this master plan.

I could not find any way to complete and submit this form.

Hello

My name is Hossam Elissawy and I have had a service contract with Sears Home Warranty and three months ago, I had an issue with my refrigerator due to the freezer not working and as a result, the contents inside the freezer began to defrost so all that food went bad and had to be thrown away. To resolve this, I contacted Sears Home Warranty since I had a contract with them. The service company sent a technician and he concluded that a part needed to be changed so he ordered one and I had to pay for that part out of pocket (86$) since the insurance did not cover it. 3 weeks later, the same problem occurred even after the part was changed and I called the service company once again and they tried to fix it but they said that if it happens again, then it is a pre-existing condition and that it is not repairable. They said they were going to contact the insurance company to get it replaced since they cannot fix it. I am paying 75$ out-of-pocket every time the technician comes to my home due to a service deductible plus $50 in addition to tax for the monthly membership fee. The same issue occurred March 2nd, 2022, and I called NEXTEC service company the following day and they said that they contacted the insurance company, and they were supposed to call me in order to set up an appointment to replace my fridge, but they never did. So, I called the insurance company on March 3rd,2022, and they said that they cannot do anything because it is not covered under the warranty

at this point i tried my best in every possible way i can no method went anywhere with them

all I'm asking is to get my refrigerator fixed if they don't want to replace it

this is why I'm writing to you in order to seek your assistance

look forward to hearing from you

Regards,

Hossam Elissawy

Totally dissatisfied with Delivery

Joanne Keegan

To:

[protected]@searshc.com

Tue, Jan 18 at 12:24 PM

to whom it may concern,

On January 17, 2022 my order was delivered. firstly, i NEVER RECIEVED a call the night before from sears telling me my delivery window time, by 11:30 on the 17th STILL NO CALL from anyone, I had to call and find out when my foundations would be delivered!

The driver calls and we ask him if he has a mask, booties and gloves. he replis I have a mask, I'm not allowed to wear booties it's in my CONTRACT, I could slip and fall? we tell him we'll give him booties at the door just to enter our home, he continues to argue with me over the phone about the booties policy, so we tell him he'll have to remove his shoes, he says he'll talk to us when he gets here. When he arrives he goes on again about the no booties policy in his contract, so we tell him then he has to remove his shoes, HE REFUSES, after we tell him if you don't remove your shoes or put on these booties you can take back the foundations and we'll just cancel the order, at this time he puts on the booties we supplied, his boots were filthy, he had no gloves on and his hands were also filthy. We are in a pandemic and who knows where he's been and what he touched and stepped in, this was TERRIBLE and I had to pay $79.99 to be treated like this by some young punk? The other delivery man REFUSED to come in and when he got the old twin foundations he just THREW THEM DOWN THE STAIRS, anyone, child, dog, person could have been walking along the pathway, he couldn't see if they were coming.

After the foundations were in place we noticed a piece of the plastic on the end was coming off, the delivery guys answer to that, "it's only plastic bro", he took a picture of it.

This was a terrible delivery experience, and to think you charged me $79.00 for it is a disgrace. It states the delivery men will remove their shoes, we'll they REFUSED. We feel we should be reimbursed for the delivery charge and if not this will probably be the last time we buy from Sears. Train your delivery men to better respect the customer, because without us Sears and them would not have jobs.

J.R. Hill

ORDER DETAILS

HOME DELIVERY STATUS: Processing

Delivery Address

JR Hill

Phone

[protected]

Order Date

Sun, Jan 02, 2022

Estimated Delivery

Mon, Jan 17, 2022

Salescheck #

[protected]

[protected]

ITEM DETAILS

Stearns & Foster 9" Standard Profile Foundation Twin XL/Split King

Item: [protected]

Model: [protected]

KSN: 4308503

UPC: [protected]

Size: 79.0 x 38.0 x 9.0

Condition: New

Mattress Recycle Fee: 21.00

Sold by SEARS

Sears Return Policy

PRICE QTY ITEM SUBTOTAL

Sale $175.99

Reg.$359.99 2 $351.98

Item Total $372.98

ORDER SUMMARY

Purchasing Info

Billing Address

JR Hill

16425 Harbor Blvd, Apt 247

FOUNTAIN VALLEY CA 92708

[protected]

Order Summary

Sale Price Savings $368.00

Subtotal before Tax $351.98

Sales Tax $32.56

Shipping & Delivery

Delivery $79.99

Order Total $485.53

You saved 368.00 on this order

How You Paid

Total Charged to Sears Plus ending in************4782

Account type: CreditCard

485.53

TOTAL PAID 485.53

Joanne Keegan

,

[protected]@sears.com

Thu, Mar 3 at 1:23 PM

This is the 3rd attempt to try to get my $79.00 delivery charge taken off my bill. I have called your customer service dept 3 times previous to today's 10 times with 10 different phone numbers and have been given wrong numbers and NO ANSWERs or my MONEY REFUNDED, just hung up on or transferred to another dept. Now we are given this email! This is a disgrace, we have NEVER had this problem trying to contact Sears before, we are 40 year customers. If this is not resolved we are contacting the BBB, and then closing our account with you. Please contact me that you received this email, [protected]@yahoo.com or [protected].

J.R. Hill

I have been working with Sears and the Master Protection Plan for almost a YEAR! It started in June of 2021 my top freezer refrigerator kept freezing up and not auto defrosting, was happening for 9 months but did not call until June 2021 due to Covid-19. It took 2 weeks before I could even schedule an appointment due to their systems being hacked and no appointments could be made due to their systems not functioning. Finally, in mid-June 2021 I had an appointment scheduled for service for July 3rd, 2 days before this date it was cancelled and rescheduled for July 17th, again a few days prior I was contacted that this date would not work due to service people out with Covid-19. It was scheduled now for July 24th between 7am-11am. I received recorded call that morning a little after 7am saying the service tech was on his way, after more than 15-20 calls that Saturday and no one knowing where this tech was, he finally showed up around 5:15pm with no call to let me know he was on his way. As this person approached my door it appeared, he was intoxicated! I told him to leave! I called Sears back immediately to file a complaint, they said they would take appropriate actions and get back with me, they NEVER DID! Sears had sent 2 parts, a new freezer thermostat and freezer defrost heating element, I watched a You Tube video and installed them myself. I waited several weeks and never hears back from Sears and my freezer was again freezing up, so the new parts did not work. I again called in early September 2021 to schedule another service call it was scheduled for October 12th, the day before the call at 4:30 pm Nora from Repair King called to tell me that they could not come that Sears did added it in error and I would have to call Sears back to reschedule! After 5 more calls to Sears, I finally got someone to help me on the 13th to reschedule for October 21st. The tech came and checked the 2 parts I installed and looked at the old parts and determined the new parts were installed correctly and there must be some other issue. So, he advised to have the mother board replaced and called his manager for approval, so now I had to wait again for the part to arrive and schedule another appointment. On November 16, 2021 the technician arrived and replaced the mother board. The tech was here about 5-10 minutes and left saying this should fix it. A few weeks later I checked the freezer and again ice buildup in the freezer so called again and scheduled another appointment for 12/20/21. I waited all day for the tech again only to have the sane tech that showed up at my home back in July intoxicated sent to service my refrigerator on this day! I had informed Sears each time I scheduled a new service call to NEVER send Tech Tim C. ever again but they did. I politely asked him to leave my property, he did. So back to calling again was connected to an escalation team who rescheduled the appointment for Thursday, December 23rd. This time they sent a newer tech, Joseph S. He was very polite and inspected my freezer and then called his senior tech (Wesley) to review the issue. Joseph had his phone on speaker, so I was able to hear the entire conversation, Wesley reviewed all 3 parts that had been replaced and then asked Joseph for the model number. He then asked is it a 111 which Joseph said yes. Wesley then said that this top freezer refrigerator made by Daewoo was a piece of crap and this was a known issue with this model and that replacing the parts were known not to fix it. He advised Joseph nothing else could be done and that my Sears Master Protection Warranty should cover and replace the refrigerator and they would put this information in their Tech notes. They told me to follow up with Sears on the process to have the refrigerator replaced. On 12/27/2021 after the holidays the nightmare of trying to get an answer and approval for a replacement refrigerator began! At one point I was contacted stating a tech would need to come back to my home to verify the refrigerator was not repairable, I told them no as it was noted in the last technicians notes to the refrigerator was not repairable, but they said I had only had 3 service calls and needed a 4th for before this could be done. I said, what will the next tech say except the same. After numerous calls 19 in all from 01/06/2022 through 02/01/2022 with so many excuses from Sears I finally spoke to someone who advised me to contact the Service Tech Joseph who wrote the final notes that my refrigerator was not repairable. I did still have his cell number and called him and asked if he could advise his district manager regarding the issues, I was having getting approval per the advice of the customer service person I had spoken to. Joseph did call me back that afternoon and said he had put in his tech notes the refrigerator was not repairable and advised me he gave my number to his district manager and she would call me back. I never heard back from her but did finally receive and email from Sears Home Services after endless calls and hours spent trying to resolve the issue on 02/07/2022 for approval of replacement with a dollar amount.

Bought Kenmore Elite Grab-N-Go Bottom Freezer Refrigerator

Model # 795.73167.610 on May 2018.

The Compressor Failed and we lost all the food.

Sears sent a technician and he Diagnosed that Compressor is gone, still under warranty and he replaced it.

He also mentioned that the Compressor is Manufactured BY LG and they have been aware of problems with there compressors and refused to recall. He replaces at least 3 faulty compressor every day.

Cost us $600 for labor to replace the compressor.

My Complaint as Sears and LG were aware of compressor issues, Customers including me should not have to Pay anything to get a replacement compressor.

My order # [protected]

My elderly mother has a kenmore range that I bought for her with a service agreement. Her oven on the range has been out since Thanksgiving. She has had several service calls to come out and fix the range. The first time it was fixed it went out again in about one week. She has set up another appointment but that appointment no showed 12-31-22. She set up another appointment in January the technician came out and said that he needed another part but because it was the 3rd time he told her to call him when the part came in. The part arrived in about a week. The appointment was again set up for March 4, 2022 but because she has had multiple problems, the appointment was moved up to 02-15-22 at 0800 and because she is elderly she wants her appointment early am. When she gets one scheduled my brother or I have to take off our jobs to be there because she does not want to be alone or we arrange for a neighbor to be with her. Taking off our jobs cost money and time but we do it anyway because it is our mom. But does Sears care, oh no! The technician was a "no call no show" on 02-15-22. So I called again today and they wonder why I am upset! My Mom should not have to be going through this. The highlight of her day is cooking. We could get someone to fix the appliance, but sears will say someone else messed with the appliance and caused the problems. You wonder why sears is in trouble, it is because of the way they treat their customers. God does not like ugly and he is not to fond of pretty. His memory is not short like ours. When you do people wrong he sees and he knows all. Sears should have replaced my Mom range with a new one. The people that they are contracting is making them look very bad. Sears, you sold my mom the Kenmore range now you need to make it right!

First appt 2/7 Part ordered Repair scheduled 2/18 8-12AM Call at 11:15AM Tech not coming no reason given Caller's English was not adequate Rescheduled for 2/22 I called to say this was not acceptable-they agreed to send someone that day since we had placed a large grocery delivery for that afternoon, He was another no show Next appt now 2/28 no explanation and the notes say we canceled the appt on the 18th which is a lie I have kept everyone's name I spoke to This is our refrigerator and we are a family of 6. I do not appreciate being called a liar and am sick of putting bowls of ice in the frig to maintain the temperature so what little food I buy stays cold We need milk for the children and the mini frig doesn't cut it

Hi,

Our Refrig has no Ice or Water since Nov 2021 . I have been getting the round around for 3 months now.. they state part ordered ( new door) on Nov 26, 2021. I have called several times to follow up. I have been told it's in transit? I have the Sears Service agreement.

My Dishwasher which is covered under a protection plan has been down for repairs for over 3 months, 5 technicians have been here to replace numerous parts and presently more parts are on backorder with no ETA,I have contacted the service department several time to get a status with no return calls or email.

I would like to have the unit replaced you have spent more in parts than its worth, a couple of the parts have been replaced twice.

Please help me resolve this issue I have been more than patient.

Robert E Brown

112 Verona St

Elmira Heights, NY 14903

[protected]

[protected]@aol.com

My washer broke Friday, January 21, 2022 after store hours.

We called the 800 number we have Monday morning, January 24, 2022 and stated the problems. An appointment was scheduled for Wednesday, February 2, 2022 between 10am and 2pm with Sears Appliance Repair at 121 NE Hampe Way, Chehalis, WA. [protected].

Wednesday morning, Feb.2, we received an email stating that this appointment was rescheduled for Thursday, February 3, 2022. No reason was given.

The repairman sent a text message to my husband’s phone the morning of Feb. 3, 2022 to confirm this new appointment. Karl did not see the text. The repairman did not call to confirm. When I called and inquired as to why the repairman didn’t call to confirm I was told that he didn’t have to. As a result the repairman was a No Show. He ordered parts for the washer based on the information we stated when the appointment was scheduled. He signed an X for Karl’s signature for the repair parts.

The repair parts arrived Thursday, Feb. 10, 2022. I called Sears Appliance Repair asking for an appointment earlier than the scheduled February 14, 2022 appointment being parts may be incorrect and need to be reordered. An appointment was scheduled for Friday, February, 11 between 8am and 12pm. The repairman was a NO Show, again. There was no text or phone call.

At 7:59 this morning, February 14, 2022, I received a phone call telling me that the appointment for today, which had been scheduled on February 3 for today, was cancelled and being rescheduled for Wednesday, 23, 2022! No reason given.

After researching numbers most of the morning and after several phone calls, I spoke to Maxine at [protected]. She rescheduled an appointment for Thursday, 17, 2022 between 1pm and 5pm.

An email confirmation was received at [protected]@live.com at 2:22 this afternoon.

About 4:15pm Karl received a phone call stating that the Feb. 17 appointment was being cancelled and rescheduled now for Monday, February 28, 2022! Five days later than the first rescheduled appointment of the day!

I am not happy. I have nothing good to say about Sears Appliance Repair in Chehalis, WA

They are operating out of an A & E van parked in front of the vacant, defunct Sears building in Chehalis, WA

Please, please help.

Karen Kaman

[protected]

[protected]@gmail.com

Karl Paul Kaman

[protected]

[protected]@live.com

Request for refund of $424.84 for services not provided on order #[protected] paid 11/21.

On 11/14/21 I needed a service call for repair to my refrigerator/freezer not cooling/freezing. During the service call, the diagnosis was a bad thermostat. Repairman also recommended that I get a Defrost Timer because it would probably go bad soon. Both parts were ordered, and the repair appointment was set for 12/3/21. The Thermostat arrived at my home before Thanksgiving and I received a text verifying that my service appointment would be Dec. 3, 2021 and if there were any changes I would be notified. I returned early from a trip to meet the repairman but when he had not arrived, I called the local number and was told that the Defrost Timer was on national backorder and they could not put in just the thermostat, even though I specified that I was told there was nothing currently wrong with the timer, only the thermostat. I did not receive any communication from Sears after that point.

On Jan 6, I called the number listed [protected]) which had been changed so I called the new number [protected]). There were no options to speak with anyone and no options that fit my issue. I got on a chat with a woman named "Emberly" at [protected]@customerservice. sears.com and I have that chat transcript where I asked to receive a refund for services not performed. I was willing to pay the $110.00 fee for the initial visit and the $67.26 for the parts, but after almost 2 months (including Thanksgiving, Christmas, and New Year's Eve) I had already had the thermostat replaced and no longer needed the service. The total bill was $602.07 which was paid by credit card at the initial visit. She said she was unable to handle that and would contact Sears Parts and inform them and that I could email a dispute to [protected]@transformco.com. I sent that e-mail and it was blocked by them.

Two days later, I received the unneeded Timer in the mail. I have tried multiple times to contact them again and have received no communication by text or phone or email since the text saying they would arrive to complete the repair Dec. 3, 2021.

Again, I am willing to pay the $110.00 for the initial service visit and the two parts ($67.26). However, I paid $602.07 and did not receive any of the services that they charged me $424.84 for in November of 2021.

I ordered an upright freezer 11/8/2021 through Sears.com. It was scheduled for delivery12/13/2022. This delivery was cancelled by Sears and rescheduled. This began over 10 incidences of rescheduled delivery dates for this item, most rescheduled the night before with little more than an email, and sometimes not even that.

There were two “confirmed” delivery dates. The first one had them sending me multiple emails, including noticed that i would be getting a call the night before. When the call didn’t happen, I called them. I was told it would definitely be there, but they could not provide me a time frame. I was told to wait at my home the entire day 7a-9p. The delivery never came.

The second supposed delivery, I once again did not get a call despite the numerous emails and texts telling me I would. There was a huge snow storm earlier that week resulting in 20” of snow. To get into my home, I needed to dig a 40’ long path to my basement door. I called AND chatted on the online chat w representatives. No one could say where or if my freezer was going to be delivered. Finally, a rep gave me the number to the store supposedly responsible for the delivery.

When I called the store, the very nice and helpful man told me that there was no way his store would be delivering it as we were 40 miles away, there was a closer store that handled my location only 15 miles away, and his store never did Saturday deliveries.

I have had this issue supposedly escalated twice. I have never gotten a call from Sears, despite promises that someone from their team would reach out. I’ve been told to just cancel the order by reps and reorder. My item is in my area according to the store person, but since it is out of his route I would have to pay an additional $200 to get it delivered. I already paid a delivery fee.

Tonight, I called again. Was on the phone for 45 minutes, was transferred and hung up on. No one can tell me where my item is or when it is arriving. One rep told me to go to the warehouse to get it myself. Another rep told me that I can not speak to phone reps since this was an online order and that the online sales team phone division had been dissolved two weeks ago. He literally told me they didn’t exist even after I pointed out that I have been calling Sears every week for 3 months trying to resolve this.

I am so frustrated and angry. This company is horrible. Their employees lie. The store people have been helpful but are powerless if the order is from online.

I purchased a mattress in January 2022, to replaced an old one I previously bought from sears, hoping to receive the same results, a mattress myself and my spouse can sleep on. New Mattress arrived with holes in the plastic wrapping the mattress, mattress seems as though it was re-wrapped and was resold to me, parts of mattress under plastic wrap was dirty. Sears had delivery company picked up mattress, but my refund was not in full, sears is charging me to deliver a mattress that they had to picked up, because it was used.

Purchased Kenmore/Whirlpool side by side, LED displays only with new construction home on May 2020.

3 Month later all frozen foods melted and perished.

Defrosted and stocked again. Same problem a month later.

Sears attempted to charge me for service and sell me extended warranty while under warranty. Refused and had them repair it.

Five times it has been repaired. All components, controller board, thermostat, heater element, thermistor with exception to compressor where replaced.

The appliance still refused to freeze goods within 3 weeks.

Then worked for two and now it will not defrost with constant ice buildup. Sears destroyed all “DIGITAL” records and invoices for these repairs.

FF February 2022, and the appliance is still broken. Sears refuses to repair only wanting to charge the consumer.”self” or pawn it off to their in house repair company which cannot be found or contacted.

Any calls made to the previous numbers results in recordings and no phone calls returned.

Contacted attorneys in the Florida State who referred me to Morgan and Morgan. Another joke; who stated they could not do anything.

Do not buy whirlpool, Fridgidare, Kenmore, Amanda or related appliances from this company.

Had similar issues with Sears brand Frigidaire microwave.

The compressor - sealed cooling system failed at 5 yrs 6 mos. Six months past the parts and labor warranty ended. While a new LG compressor is covered by their 10 year warranty, I received an estimate for labor repair of $1,600. Due to the ongoing issues with this model number and the year of manufacturing, it was suggested by a third-party and VERY reputable local appliance technician that the money would be best spent on a new model year. LG has since changed their design after the claims started rolling in. Reputation and customer service is critical to business survival. So far after several attempts to resolve prior to filing a small claims suit has not been fruitful. Considering there is a pattern of compressor failure, I would think that any magistrate, who is a homeowner, would be reasonable is discerning a positive judgement. Thank you.

I purchased a refrigerator in 2017,at the time purchased a service contract which that expires on 07/22. I called for service on 12/21 for service.I was charged for the call.$118

The problem has not been resolved. I was scheduled a service call for 2/7. I was told that the technician was sick and would come on 2/8.

I called to asked where was the technician?

I was given a new appointment for 2/16.

Why can't I have service in a timely manner?

Is there one professional working to resolve an

this issue?

Your prompt attention to this matter would be greatly greatly

On Dec 20, 2021 my gas hot water heater broke. I called Sears and they sent a technician on the 22nd of December. He informed me that my tank was still under the warranty and protection agreement. He also informed me that Sears no longer makes hot water tanks. I was sent email instructions to buy my own new tank and Sears would reimburse me up to $1399 for the purchase of it. I purchased a new tank on Dec. 23, 2021. The email also provided the number to a local installer that would handle the installation of the new tank and removal and disposal of the old one. I tried contacting them...to no avail. I then contacted Sears who informed me that they would reach out to the installer and schedule the appointment. After not hearing from anyone. I contacted Sears and they told me that they would reach out to other installers in my area After weeks of waiting and calling Sears for updates, I was then told that there were no installers in my area..and I was to hire my own installer and that Sears would reimburse me up to $499...upon calling several installers...I realized that Sears would have to increase the amount by double in order for me to get an installer. I contacted Sears and asked them to increase the amount I would be reimbursed.Sears has yet to give me the approval to spend more than $499 for installation. They keep telling me they are waiting for approval from some "offline" team. It is now February 5 2022 and I have had the new tank waiting to be installed since Dec. 23 , 2021. Sears us trying to get me to give up and pay money out my pocket for installation of the new tank when they are responsible for the replacement , installation of the new tank and removal of the old one. It is not my fault that Sears no longer has installers in my area. They are responsible under warranty to replace and install the new tank.

The initial guy showed up on December 4, 2021 to repair our refrigerator and determined the fan is not working. He ordered the part, I paid for everything in advance that day. I received the part 10 days later and informed Sears Home Repair I had received the part. Appointment scheduled for Jan 3, 2022 to install it. I took the day off work and waited and waited. They never showed. I called and ask why. I was told the part is on back order. I told them no, the part is in my hands right now. Another appointment scheduled for Jan 10, 2022. I took the day off and I waited and waited and they never showed. I called and ask why and was told the part is on back order. I got angry and said NO ITS HERE what is wrong with you? Another appointment made for Jan 26, 2022. I took off work and I waited and waited and they never showed. I call and ask why. This time they claim the repair man is sick. In the entire Albany New York Capitol Region they only have one repair man? I make another appointment for Feb 4, 2022. It’s is Feb 3rd today and at least they called and said their repair man isn’t going to show up tomorrow because he’s sick. It has been 2 months and I’m still waiting for the repair guy to show up. This is ludicrous. So unprofessional and uncaring.

I've always bought Kenmore Elite appliances but I purchased a very expensive double oven electric Kenmore Elite range, when it was delivered the stainless was already scratched but my entire family was coming for thanksgiving dinner so I decided I would live with the scratches. A little while later, the glass top couldn't be cleaned and is terribly scratched. Now the rubber seal around the top is completely separating from the stove. I have had other stoves and this Kenmore Elite is the worst stove I've ever owned! I also had a Kenmore Elite refrigerator that broke after only 3 years. No More Kenmore or Sears anything for us!

- My complaint concerns order numbers [protected], [protected] and [protected]
- On Saturday 1 Jan 2022 I twice tried to order a washing machine from Sears Mexico Online and both times the Sears website immediately stated that the payment was not authorized and I should speak to my bank or pay by another method. Both times the price of the washing machine was 11, 999 Mexican pesos. Order numbers [protected] and [protected]
- Late Sunday 2 Jan I discussed the problem with the call center of my bank
- On Monday I ordered the same washing machine from the Sears Online store. This time the price was 12, 799 Mexican pesos and the Sears site immediately stated payment was authorized by my bank. I received two emails from Sears confirming initial authorization and later final authorization by my bank for 12, 799 pesos. Order number [protected]
Estimated delivery time was 14 to 19 Jan but there could be a delay.
- On Thursday 20 Jan employees at the Sears Mexico call center twice stated the washing machine had been delivered but no delivery has taken place
- On Friday 21 Jan I discovered that Sears Mexico had debited my account once for 11, 999 pesos and once for 12, 799 pesos. Still no washing machine.
- I did not receive an email from Sears Mexico confirming my bank had given initial or final authorization for 11, 999 pesos and still today the Sears site states "no authorization" for both attempted orders of 1 Jan at 11, 999 pesos
- On 21 Jan employees at the Sears call center said
*** delivery would take place early February
*** Sears had refunded 11, 999 pesos
When told that there is no refund on my bank statement the answer was that this is not the problem of Sears and no information was provided that would make it possible to trace this "refund".
- My account has been debited twice for a washing machine that has not been delivered and Sears Mexico provides no proof of the refund they claim has been made into my account.