Sears
reviews and complaints

My refrigerator "died" first week of december, 2020. Took 3 weeks for the first service technician to review. Problem ended up being a bad control board. I received 3 "refurbished" control boards and 5 service technicians later it was determined that I needed a new refrigerator - which I received the first week of march, 2021. Conclusion... 3 months with no refrigerator and food loss of everything. And... I had to pay the deductible 2 x. I have requested a refund of the double deductible 4 x and am still waiting to get the money returned to my credit card account. So disappointed in what used to be the good quality of sears.

I ordered and paid for a stove burner on 2/15/2021. The order (number W947890) showed the part as being in stock and everything fine. The next day, I checked the same part and it showed as not being in stock.
I called the customer service number at [protected] and was told the order would arrive on March 1st and suggested I wait and would receive a confirmation email. I never received this confirmation email. I did decide to wait until March 1st, 2021.
I received an email on 2/26 saying the order was received and was being processed, and saying the estimated arrival would be 3/1/2021.
On March 1st, 2021, the day the part was supposed to have been delivered, I received an email saying the part was back-ordered and there was no estimated date to receive the item.
I called customer service again on March 1st and canceled the order (W947890). Customer service verified my email address and said it would be taken care of.
As of March 9th, the order still shows as "incomplete", and that it has not been canceled, nor have I been refunded the amount of $37.80.

My Kenmore elite 30 cubic foot refrigerator died on July 24, 2020. The repair man Donald Dunn useless came to the house July28, 2020 and ordered a new compress. The compressor arrived July 31 20020 and the repair man did not install it until Aug 28 2020. I had to rent a refrigerator for a month that cost my $250.00 I lost about $500.00 in food. Less than 24 hours later, the refrigerator died again. It took days for service to answer the phone. I contacted somebody 9/1/2020 and they said somebody would be here 24 to 48 hours, nobody showed up. Finally contacted sears on 9/4/2020 and said repair date 9/8/2020 confirmation date and was called 9/7/2020 and said it would be 9/15/2020. He charged the compressor on 9/12/2020 and 48 hours later the refrigerator died again, losing about $300.00 in food. I spent at least one week trying to contact service, nobody would answer any sears number. I finally call a real repair shop and had the refrigerator fixed cost me $450.00.

I have been trying to get a live person for hours on Sears service phone line to no avail. I want to cancel my $600/year contract, but so far have spent literally hours on the phone waiting for my turn to talk to the service agent but keep getting disconnected after about 20 minutes of music and waiting!
There are no options for cancelling these contracts on the website that services Sears. It can only be done via the phone. This is ridiculous and confirms my decision to void this expensive way to protect my appliances.

I purchased a KENMORE 1.6 cu ft countertop microwave at the SEARS store, which was located in the Jefferson Valley mall in New York. I was confident that KENMORE produced quality kitchen appliances but was quite disturbed last year (2020) when I realized that the inside the microwave was rusting. This product was used from April 2019 although purchased in August 2018. Therefore this is less than two years that this product has been in operation and it is rusty already. I would like a replacement microwave. Sears can have the rusty one should they desire it

Quite often when I wash a load of dark clothes, they look more dirty after being washed than when they were put in the washer.

I washed these jeans on the "Casual' cycle. There were only two pair of jeans, a couple of sweatshirts and some socks.

I have owned Sears washers/dryers for more than 35 years, but these newer models do not get clothes clean! This is very frustrating as the clothes need to be washed a second time.

I wish I still had my old machine with the center agitator. Any suggestions on how to resolve this problem?

I have a Sears Home Warranty, #[protected]. On November 21, 2020 I was told that parts would have to be ordered to fix my washer. On December 23, 202 I was told that the parts need were not available and the washer could not be fixed. On December 29, 2020 I was offered $500 gift card to purchase a new washer with Sears. On December 30, 2020 I tried to place an order for both a new washer and dryer but the order failed to be completed because after it was placed, I was told the items were not available. I tried on 1/1/2021 to place another order for a different washer and dryer. On 1/18/2021 I was called by Sears, Andrew, and told that due to manufacturer delay the washer and dryer could not be delivered and installed until 2/2/2021. On 2/1/2021 I was called by the Sears Warehouse in Hayward, Lilia Calbo, and told that the washer/dryer I had ordered was no longer available and that my order would be cancelled. In the meantime, I received my Sears credit card bill and I have been charged $1, 099.77 (the 12/30/2020 order) and $1, 199.65 (the 1/1/2021 order)! I called Sears on 2/1/2021 at 12:20 pm PST...I was transferred 8 times and sat on hold for over 2 hours. I was finally told that I would just have to wait before I could get anything done. I have received nothing from Sears. I then called Home Warranty for Sears and told them that under my warranty I wanted the $500.00 credit in some form that I could go and buy a washer some place else. I was again told that they would do nothing and that I would have to wait for at least 10-15 days before calling again. I have effectively been without a functioning washer since November 21, 2020!

Contract Number: [protected]
Data of incident: 02/01/2021
Description: Sears home warranty Cancelation
email: marcio.[protected]@gmail.com

Hi there,

I'm filing this complaint to register how disappointed I'm as Sears Home Warranty customer. When I had my first year of Sears (I believe I was a customer during almost 3 years), a representative told me if I cancel before 1 year contract expiration I will should to pay a fee. Understood and I agreed with that. I remember questioning about if after one year contract, has any fee of cancelation and the Representative said NO, you can cancel anytime with no cost. What a surprise this morning when I called to canceled my plan with Joseph Drucker, he told me to cancel, I have to pay a balance of over $100 because I want to cancel before the end of the contract. I tried to speak with a supervisor in charge, Kirsten Miranda but she seems to busy to take my questions. It's an absurd and honestly, very unfair the way you treat customers when they decide to cancel services. No Policy was sent to me informing this clause.
Expect from me, with all my efforts, advise people Sears home warranty has a horrible customer service, has a catch and your for sure will regret to hired their services.

Hi My name is Lynette Simon, I purchase a Frigidaire stove and a Kenmore Refrigerator from Sears online since Labor day 2020 I only received the Refrigerator and not the stove they keep changing the delivery dates month after month, I have not received my stove nor my refund as yet
I am very disappointed with sears and would like this matter resolve a d my money refunded to asap. Thank you.

Lynette Simon.

In my Kenmore refrigerator I bought in 2017 I had a no cooling event. Your technician came out and said the linear compressor was bad. I was told the compressor was not under warranty. He didn't know about the class action suit and the settlement covering the compressor for 10 years. I haven't the money to replace the compressor. He left. Another service order was issued. Customer service could not help. It was up to the technician alone to decide if the compressor is covered. The next technician would not cover it. I was stuck with a 4 year non working refrigerator with rotting food. We lost all the food. We were forced to buy another refrigerator on credit. No one could help me after many calls and texts to customer service. Sears should be ashamed. I would like you to help me with the cost of food and the new refrigerator. Kathleen Ciecwierz 2508 Highcrest Ct, Manchester MD 21102 TN [protected].

Dear Sears customer service,
I contacted you several times concerning my refrigerator that the icemaker does not work and I've had this for over a year and had 3 service people out here that have told me the same thing it's just a bad design and it will never work right.
So I'm hoping And reaching out hoping to find somebody that can either replace this model with a better model that works and makes ice.
I'm praying for resolution and the numerous times I've called Sears and contacted the service people during this pandemic it's been stressful we've been sick I've had no ice it's not been good.
My refrigerator has been a lemon since day one and I contacted Sears several times throughout 2020 and I understand this pandemic people were working from home things were slow down but it doesn't negate the fact that this is a lemon and it is fully paid for But I gave up my old refrigerator because the icemaker didn't work only to buy this one I think in Kenmore was a great brand but it ended up being a Dawoo...Which if I would've known that I certainly wouldn't of purchased it.
So please Sears please help me out in this situation and replaced my refrigerator I'm only asking for the fact that I paid good money for this and I expected it to work properly and it just doesn't:(
Regretfully and expecting a miracle

I have been with Sears Home protection plan warranty now for over 10 years and prior to this year have always had great service.I renewed my policy back in April of 2020 and in may my Sharp tv stopped working properly and I called sears at their service number to get a appointment to get the tv fixed---TODAY i am still trying to get an appointment. Months later without my tv. Being quarantine due to covid and no tv has been very stressful for me and my family and i cannot just go out and by a new tv when I have a legal paid for Warranty on the tv.
I really want Sears to be fair to us and repair the tv as promised in my Warranty.
I am not computer savy and do not know how to send proof of pictures or anything that requires technology-But I can mail these Items in if necessary.
Please help me get Sears to honor their committment to me.Sincerely, Jean Lewis [protected] [protected]@yahoo.com

Buenas tardes;
Mi nombre es Jose Luis Torres Hernandez
Villa Nevarez, 335 c/20
San Juan, Puerto Rico, 00927
[protected]@gmail.com
tel. [protected]
Reclamacion # 6788301
La compañia de Sears me aprobado el cheque por la cantidad de $1, 238.00 por la nevera que me salio limon.
El cheque fue aprovado desde el mes de octubre del 2020, y desde ese tiempo no lo he recibido por causas desconocidas. Me he mantenido haciendo llamadas y lo que han dicho es que estan investigando pero aun hoy 28 de enero 2021 no he recibido el cheque.
Reclamacion # 416016
Reclamacion por perdida de alimento fue aprovada y recibi cheque # [protected] por la cantidad de $300.00 y lo deposite en el banco y me lo rechazaron por insuficiencia de fondos.

I am complaining about Service Repair Dept with Sears.
My refrigerator has not been repaired since September 15, 2020.
The keep scheduling appointments and the technician are not showing
up to my home, due to Sears are not assigning any one for the repair.
My last three appointment were January 20, 22 and 27, 2021, there
was no technician available for those days, This is an ongoing problem with Sears and they have not resolved it. I called multiple times and no one has been able to help me. Very disappointed in the service they have provide me.
I have been a customer for over 20 years,

I have been on hold now for over two hours with Sears master agreement people. This is torture! I am afraid to hang up after investing all of this time. Our refrigerator has been out now for over two months. I am covered by a master service agreement. It should NOT be this hard to get help. So sad and disappointed in Sears.

I pulled the gas stove out to clean underneath. There are scorch marks on the wood cabinets on either side, larger on the left. Dark mark in same location on the stove. Apparently the stove is not insulated correctly and I fear this will catch my house on fire. I am afraid to now use it! Would appreciate this being investigated and resolved asap especially since eating out is not safe with Covid and we are 74 and husband has serious health conditions.
Kenmore:
Model: [protected]
Serial: VF64518559

In late 2018 we purchased a Kenmore Elite (LG) refrigerator. Just 18 months later it quit working spoiling a LARGE amount of food. This was in September 2020. We contacted Sears and they sent a tech out to look at our fridge. I had purchased a Master Protection Plan and was happy to do so. A few days later a tech came out and diagnosed the fridge. A week later another tech came out and replaced a part. Fridge still didn't work. I called the company and they sent out another tech... A week later. This tech said the compressor was bad and that they'd order another. A week later, the company called and said they were sending out another tech to check the last tech's work. Still diagnosed a bad compressor. So, they ordered a compressor.

Now, late January 2021, I still don't have a working refrigerator and the service company that sears contracts with what even bother giving me a call to update me. I've also had to buy a second refrigerator to put in my garage as no one can go 4 months without a fridge.

Product Model 795.73157.610
Serial No. 709KR00055

My Name is Moises Pimentel and I have been trying to get this washer resolved and replaced for over 4 months and now I'm approved for $650. And case# 7025513 authorization #8366-[protected] I have been trying to get to a payment manager to approve perches at a sears store have not yet spoken to any person/manager that is the time I have been on the phone since 10:00an and I'm hoping it will get resolved soon is there anything you can to resolve this issue?

Been without the dyer from April 2020. Keep getting the run around. A replacement was sent December 1, 2020 that did not fit on my Samsung washer. This is a 10 month nightmare! is sears going to resolve this or not? i paid for the extended warranty 2019/2020 and 2020/2021 with no replacement or reimbursement in sight. I call at least twice a week I'm placed on hold for hours and get no resolution when my call is finally answered!

Within a few months of purchasing and using my Kenmore Elite Washing machine I started to notice a little rust around the bleach dispenser. I called Sears and was told they did not cover rust. My machine is now rusted all around the rim and pieces of rust are dropping in the barrel and ruining our clothes. After researching, I find this is very common and definitely an issue with not only the Kenmore Elite, but with other related Kenmore washing machines. I think Kenmore should be responsible for recalling and refunding or replacing as it is obviously a defect. Thank you for anything that can be done and prevent this from continuing to happen.