On July 15 I ordered a free 1-month trial of resveratrol-utra. I would be billed $.99 for shipping and handling of the product and if I didn't want to continue with the product I had to call them within 14 days of ordering. I did not have to return the product to them. On July 17 I received a call from them to confirm my order. They told me that they would include a free sample of B-LABS CREAM with my order. I told them that I wanted to know how I could be sure that my order was correctly taken and they said that they recorded our conversation for a record of the order. On July 20 my account was billed separately $.99 for the shipping and $49.95 for the B-Labs cream, which I was told was added free to the order. I called them on July 21 to say that I did not order the cream and that I was told it would be sent free with the resveratrol-utra rder. They said that "their records" showed that I ordered it on July 17. I told tham I did not and asked to speak to the Supervisor. He repeated the same thing. I asked for evidence of my ordering it and he told me "their records showed it" - He said that I should wait until I receive it, then return the cream to them and they would reimburse my account. I told them I wanted my money back now and they refused. This is indeed a scam. I believe that these people are in India as they all spoke with an Indian accent. Their owner (Barry Folgers) was on travel and couldn't be reached and they were not allowed to give me the name of the VP or anyone above this Supervisor. I don't know whether to close my account so that they can't charge me more or wait until they reimburse me (if ever). I haven't received the products yet.
The complaint has been investigated and resolved to the customer’s satisfaction.