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Scribd Complaints Summary

242 Resolved
100 Unresolved
Our verdict: You can expect a very good level of service from Scribd. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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5:13 pm EDT
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Scribd unauthorized debit card charges

Hello,

Please provide me the refund, as you may see I have not used anything of my account.
The only one download was in the month of February from my free trail.

There was no intimation from Scribd whatsoever neither before or after any transaction.This is deceiving because there is no option to remove card details as well. Month on month transactions has been made without customers awareness.

My total deductions so far has been 2600/- INR.
Requesting you to please provide me the entire refund to the source at the earliest and remove the card details from the account for privacy concerns.

Kindly provide your co-operation,
Thanks in advance.

Regards
Aman

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12:35 am EDT
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Scribd unauthorized billing

I have signed up for a free trial on Scribd in October 2018. I found that I couldn't find the things I was looking for and I canceled my trial the following day.

Now, in June 2019, after checking my bank statements I saw that they have been charging me $12.42 a month for a premium membership since October. I have not used the services after my cancellation, nor have I authorized them to charge me.

This is a complete scam and I requested a refund back. Their refund policy states that they can ONLY refund the payment made in the last 30 days, even if it is their fault.

I am waiting to hear from whoever is responsible for this unauthorized billings and I hope they refund my money which is around $100. Otherwise, I am taking this to court.

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4:56 pm EDT
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Scribd false advertising "unlimited" fraud

This company claims they allow you to read "unlimited" books with your monthly subscription. This is a huge lie, as when you get to about 5 books, the selection of books available to you is suddenly wiped out. They remove a HUGE percentage of the content that was previously available, and you need to wait till the next billing cycle to read anything decent. You have the bare bones of books to choose from, like the books you get for free when you download ANY book reading app.

"I have confirmed that there are audiobooks available to you, and while some are not, you still have unlimited access to all those titles found using our "Explore" feature."
-Jasmine A.
Scribd, Inc

Yes, I still have unlimited access... to the smallest selection of books possible. Please see the attached pictures to see the MASSIVE difference in what is available in my "unlimited" paid membership. As you can see, the books are there, and available, just not to ME. I have friends that also use the app, and they can see all the books that I cannot. This is account based discrimination.

The line they are feeding me now is that the 5 books I read had an "impact" on what's available to me. You can see the "impact" it had on the content available to me in the attached pictures. I'm not sure about you, but that doesn't seem "unlimited" to me at all. I was also told that these books would miraculously be available on June 13th. Why does that VERY RANDOM date sound familiar? Oh yes, IT'S MY BILLING DATE. How convenient.

I asked for my issue to be escalated, and given to the woman that was awesome enough to help me the last time this happened to my account (Rebecca). But they have refused, and instead sent me to Jasmine who is NOT a supervisor and is simply another help desk agent.

They're actually TRYING to get me to cancel my membership now, and getting snarky about it to boot:

"We understand that our subscription may not be for everyone, so if you would like me to cancel your membership go ahead and reply to this message and I'd be happy to do this for you. We're sorry to hear Scribd was not the best fit for you!
Best regards,
Jasmine A.
Scribd, Inc."

Here are some of the lines they feed you about their "rotating catalog" to try to mask the fact that they take away content after you've read 5 books:
-------------------------
Jasmine A. (Support Desk)
Jun 3, 12:23 PM PDT

Hello Evelyn,

Thank you for your patience - My name is Jasmine and I'm a Team Lead here at Scribd. Apologies for any confusion regarding our membership. I am more than happy to reiterate my team's previous messages to you.

In regards to your most recent message, I've reviewed your correspondence with Rebecca and can confirm that your earlier issues involving no available audiobooks was indeed a bug in our system that has since been resolved. I have confirmed that there are audiobooks available to you, and while some are not, you still have unlimited access to all those titles found using our "Explore" feature.

As explained earlier, you'll notice the Scribd catalog rotate as you read and access titles. Since your last renewal you've successfully redeemed the titles: "There Was an Old Woman: A Novel of Suspense", "You", "The Good House: A Novel", "The Oversight", and "The Babysitter's Code". These title redemptions have an impact on the catalog's rotation, and will still be available to you until completion, as well as any previously redeemed titles, or anything else found while "Exploring".

We understand that our subscription may not be for everyone, so if you would like me to cancel your membership go ahead and reply to this message and I'd be happy to do this for you. We're sorry to hear Scribd was not the best fit for you!

Best regards,
Jasmine A.
Scribd, Inc.
-----------------------
Martin D. (Support Desk)

Jun 2, 3:02 PM PDT

Hello Evelyn,

Thanks so much for reaching out!

I had a look at your account, and I see there are some titles on Scribd that aren't currently available, but will be on June 13. Our catalogs generally start to rotate as you read, based on a variety of factors involving our agreements with our publishing partners. We're working hard to maximize the availability of our library, as we aim to offer an ever-expanding selection of titles for our community of readers to enjoy.

I completely understand feeling frustrated if there's a specific book you'd like to read next. If you find your favorite selections are unavailable at the moment, the recommendations on your Scribd home page will always offer books that are available to enjoy right away. Our support article, "Exploring for Content, " also offers lots of helpful tips on navigating our library for immediately available titles.

We're positive there will always be something interesting waiting for you on Scribd, and I hope I've been able to help! You may also be interested in our recent blog post, "Scribd Vs. Those Other Subscriptions", as it includes more information about how we work directly with publishers, and a comparison of Scribd's reading subscription to similar services.

If you have any other questions or comments, please let me know - I'd welcome the opportunity to discuss this further with you. I truly appreciate you taking the time to write in, and thank you for reading with us!
Best regards,
Martin D.
Scribd, Inc.
-----------------------------
-----------------------------
Martin D. (Support Desk)

Jun 2, 3:54 PM PDT

Hello Evelyn,

Your monthly subscription entitles you to access an unlimited number of books and audiobooks during the subscription period. I can guarantee you that we will never say, "That's it, no more for you!" However, there are various factors that dictate content availability, such as conditions regarding the deals we have with our publishing partners, general consumption level, cost, popularity, etc. Based on all of this, you'll occasionally see that select titles within specific content libraries will not be immediately available, but the following months' membership renewal will reset your catalogs. In the meantime, we mark these titles with that "Available Soon" banner you are seeing.

What this means is that you will always have access to some selections of audiobooks. But certain items will not always be accessible. This often includes newer and more popular authors (such as Steven King). You will see these selections become accessible again as of June 13.

Again, we apologize for any confusion. Please let me know if you have any other questions, .
Best regards,
Martin D.
Scribd, Inc.
-----------------------------

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Update by Vanth
Jun 05, 2019 7:10 pm EDT

They have responded to let me know I can read all the eBooks I would like, yet failed to address the issue regarding the AUDIOBOOKS. Again, all content has been removed from my available audiobooks selections. I am only left with documents and free things you can get at any unpaid free book reading app.

--------------------------
Rebecca (Support Desk)
Jun 5, 2:24 PM PDT

Hey Evelyn,

Rebecca here, nice to "meet" you again, though I am sorry it is under frustrating circumstances. Jasmine, with whom you were previously communicating, is actually my direct supervisor and Team Lead here at Scribd! I have reviewed this help ticket in its entirety as well as your complaintsboard.com post.

I really am sorry to hear about your frustrations with our rotating library.

When you and I last communicated in April (ticket #2090365), there was a bug in our system wherein the catalog was not rotating properly for some users. If you remember, I was never able to fully confirm if you were one of those affected users because you'd already canceled your subscription before we began communicating on April 11th. However, it sounded like a strong possible match to that particular bug, so I extended 30 days of free reading to help make up for the trouble.

That bug has been fully resolved and hasn't been an issue for Scribd users since April. What you are experiencing is our rotating library working as intended.

While I am sorry that you some of the titles you're interested in won't be available until June 13th, I would like to remind you of the thousands of other titles that are available, including our e-book library!

I'm including a screenshot for your current search results for Stephen King in our Books section.
​​

I hope this helps to clarify your recent experience and remind you of all the possible ways to read with us on Scribd! Have a wonderful day & take care.
Best regards,
Rebecca W.
Scribd, Inc.
-----------------------

To which I have replied:
6:59 PM
to Scribd

Can you please address why my AUDIOBOOKS selection has been completely wiped after I've listened to 5 books? I have no content there. And please don't refer me to what IS available, and claim that I have "unlimited" access to those specific things, because you and I both know that's a joke. The only audiobooks available to me right now are the same free things I can find on ANY free reading app. My audiobook content is the issue.

You must know what I'm talking about, the ability of your company to recite the same blanket statements over and over again is admirable, really. You're very committed to pretending you don't know you're scamming people with your claims of "unlimited" service. Googling brings me to pages and pages of people making the same complaint. You take content away after 4-5 audiobooks.

To be completely honest, if the service stated it was for 5 audiobooks +unlimited ebooks for a month, I would be HAPPY to pay the same price I am now for that. That's still a great deal. It's the fact that you are outright misleading everyone into thinking that audiobooks are included in your "unlimited" service, when it's painfully obvious that they are not. If you were more transparent I think you would have far less complaints.

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Update by Vanth
Jun 04, 2019 7:38 pm EDT

I have sent the email as asked, support ticket #2164050

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Carolina Vilar Queiroz
, US
Jan 25, 2020 7:52 pm EST

I totally agree that the whole "unlimited" thing, and calling them "the netflix of audiobooks" is misleading advertising, and every avid reader in the platform knows it, most of which only found that out after contracting, and I think the reason it is working is because lots of people are attracted by the promise of "unlimited", and then some people don't reach the limit, specially not every month, and the avid readers think: "ok, it's 8, 99 if I get 2 or 3 audiobooks I want to read for month it's a good deal and if I supplement it with others sources I'll be set", so everyone grumble and get upset and some write bad reviews, most let it go, the ones that don't just leave, either way the bottom line works, after all, they don’t really need not cost effective members, and there is some fine print in the contract that no one reads that explains that is not really unlimited.
But whether it is cost effective or not is not the real issue, the same as you I would really like the deal if they were upfront about it, "you can listen to 5 audiobooks, make 1/2 downloads" or whatever, that would be fair, the problem with scribd is they mislead you, and then keep misleading you, because when you complain they will feed you a bunch of non-responses! they are lying, we know they are lying but don't do anything because if we do they can stop providing a service that in the end is a good deal, or because we think it is fair for people to be compensated fairly for their work and prosper, and all that is true, but this does not excuse false advertisement, and fine print is not accountability. But people won’t do a thing, and they are counting on it.

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DawnR313
, US
Jun 03, 2019 5:18 pm EDT
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YES! I consider Scribd a scam company and they are stealing from their members. Taking my money and not offering the same service they did when I joined is fraud. They state they are unlimited. I have tried to down load less popular titles just to see if those are unlimited and it doesnt seem to matter, they become unavailable too. They draw you in let you listen/read anything you want for a couple months then limit you and claim its because of the way their library rotates. Titles become unavailable minutes to days after you save or download and they tell you they will become available on your membership date. That's not random at all. I've been a member for 9 months and the first 3 were great with zero issue on being limited. For the last 6 months, I've been limited hard core. At first I was able to save a list of titles and it was my downloads that were being limited. I would download several audiobooks for my commute and now I download more than 1, and they become unavailable immediately. I can only have 1 down a month no matter the title and popularity. Now my saved list is being limited and I can only have about 2-3 saved and the rest will become unavailable and date available is my anniversary date every time. This all seem very deliberate to my account and it is not always the same with other members like you said. You don't have access to titles but others do. That is not a random rotation of a library they offer. That is specific to each member and each member is being limited tightly. I am really surprised someone hasn't opened a class action suit against them by now. The reviews against them are all negative and for the same reasons. I guess I need to look into to how a class action works. I'd like my money back.

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Scribd unauthorized billing/double billing/pulling fee after cancelation/limited titles

I have read so many of these complaints that its surprises me no one has taken them to court. Class Action suit isn't hard to file. This is ridiculous. They are a scam company that limits the titles to their members after 2-3 month into the membership. After that titles are not available. Its the same 2 complains as I read through them. 1. taking payment that isn't authorized and 2. limiting titles

They are ripping us off and not giving us the service they claim they have available. Unlimited my A$$! There has to be someone out there with some legal expertise to get this going. Lets take them to court and call them out.

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Scribd unauthorized charges from scribd on my card

Scribd has been charging my account $8.99 every month since 9/2018. I only found out about this when my bank called me about fraudulent activity.

I cancelled a Free-Trial that I started at Scribd immediately after a few hours of sign up and I am pretty sure about that. My usage of the scribd is 0 during this time period because I did not I was subscribed to this service and was being charged for this.

I contacted Scribd customer care and after exchanging multiple frustrating emails, they refunded only $8.99x4 = $35.96 only and still have $44.95 pending refunds.

Given the above information, I expect the refund for the remaining funds that were deducted from my account only because Scribd used my card info that I shared when i started my free-trial. Like i said, I dont have access Scribd data but what I do know is that I had cancelled the FT and have no info from Scribd about these $ deductions.

I dont remember receiving ANY invoices/emails from scribd that you are charges my card every month. In the absence of such invoices there is no evidence available to me to know that such charges are being charged to my card.

I am struggling to find someone I can contact and get a resolution on this.

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Scribd billing without permission

I am so upset that i have been trying to find a contact number all day to call about them billing me for the past 4 months. I have to find on a complaints website the number to customer service only to find out that they do not have an actual customer service phone line and will want a customer to do everything online. I cancelled my free trial before it was up because i did not find the website useful. I recently logged in after finding out that i have been charged for the past four months that on my account it says i am not even a member and i do not have a card on file! I truly believe this is a scam website because it has so many details about how you can get a refund and stresses that they can only give refunds within 30 days!

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Scribd book reading app

They say unlimited reading but are not. When I first signed up, I could save may times and download lots for several months. Just in the last 6 months, they started limiting my account. Now I can only download 1 book during my monthly billing cycle.
If I download anymore, the next day they become unavailable till after my next billing cycle.
They take $8.99 out of my account monthly for nothing now. I can't even save titles for future downloads and can only down load one at a time monthly. It's stealing and false advertising and its illegal to misrepresent it this way. I also have read thousands of bad reviews saying once they cancel their membership, scribd continues to deduct money from their accounts and its a big fight to resolve it because they don't have a phone number to call customer service, its all through the app. They need to be shut down or they need to uphold their unlimited statement and give us what we pay for.

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Update by DawnR313
Jun 03, 2019 11:54 am EDT

YES! I consider Scribd a scam company and they are stealing from their members. Taking my money and not offering the same service they did when I joined is fraud. They state they are unlimited. I have tried to down load less popular titles just to see if those are unlimited and it doesnt seem to matter, they become unavailable too. They draw you in let you listen/read anything you want for a couple months then limit you and claim its because of the way their library rotates. Titles become unavailable minutes to days after you save or download and they tell you they will become available on your membership date. That's not random at all. I've been a member for 9 months and the first 3 were great with zero issue on being limited. For the last 6 months, I've been limited hard core. At first I was able to save a list of titles and it was my downloads that were being limited. I would download several audiobooks for my commute and now I download more than 1, and they become unavailable immediately. I can only have 1 down a month no matter the title and popularity. Now my saved list is being limited and I can only have about 2-3 saved and the rest will become unavailable and date available is my anniversary date every time. This all seem very deliberate to my account and it is not always the same with other members like you said. You don't have access to titles but others do. That is not a random rotation of a library they offer. That is specific to each member and each member is being limited tightly. I am really surprised someone hasn't opened a class action suit against them by now. The reviews against them are all negative and for the same reasons. I guess I need to look into to how a class action works. I'd like my money back.

Update by DawnR313
May 28, 2019 12:29 pm EDT

That fact that while reading a book one day and then the next its unavailable, is Crap. Its frustrating that that even happens. I don't want to be interrupted while reading a good book but to have it not be available because of a god damn revolving library excuse is unacceptable. I have canceled my membership like many others and will continue to steer anyone remotely interested in Scribd in another direction. Its not worth the frustrations and lack of customer service that "cares".

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Vanth
, US
Jun 02, 2019 8:05 pm EDT

This is happening to me right now. The best part being that the books I want to read are available to my friends, who are using this app and are paid members... but are unavailable to me as a paying customer. We are paying for the same exact service, but I cannot access the books, and they can.

I have been told this bs line of "oh we rotate things and their availability" which CONVENIENTLY falls on my membership renewal date... But if something is "unavailable" it should be so to EVERYONE. Not just a select few.

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Scribd scribd’s continuous billing without permission.

Two years ago, I signed up for Scribd's free trial. I had to provide my credit card information to sign up for it. I did not use the service that much, so I canceled before the 30 day trial expired. They started billing me anyway. I didn't notice the charges at first because I wasn't checking my credit card statements (my wife was in charge of paying bills). After the third month, I saw the charges from Scribd. I called them to complain and they reimbursed the three months worth of bills. Now, two years later, they're billing me again. I haven't used their service since 2017. I'm calling them again to complain and request reimbursement.

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Scribd unknown charges

Hi scribd,

I am writing this as complaint as to why your company is still charging me funds via credit card when I have cancelled my subscription over a month ago.

I would like to request an immediate action in the sure cancellation of my subscription to avoid further complaints.

Kindly contact me through email - [protected]@yahoo.com

Thank you,
Carol navarro

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Scribd I am complaining about the charges taken for my monthly subscription.

Due to my monthly subscription, I am charged €8.07 usually at the beginning (10-15th) of every month.

I applied on my scribd account to be suspended from April till November which was accepted, but still I got the charges for April and not only was €8.07 taken, my account was debited again on the 25 of April 2019. So I have paid twice in one month. That is more than the said amount. So please can I my money be refunded. Thanks.

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Scribd free trial

I signed up with this service for a 30 day trial. I decided that I no longer wanted the service. I had a problem with logging in. I requested a password request at least 20 times. I received nothing... I checked my spam as well. I sent an email and received no reponse. This morning I got an email saying that my discover was charged. I am still unable to cancel this service that I am not interested in. I will dispute the charges on my credit card but this is ridiculous.

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Scribd scribd customer service/I cancelled my membership

I have cancelled my membership.

Customer service at this company is a complete joke. The only way you can contact them for help is through their terribly made website, where you can "submit a ticket". Which apparently gets sent off into space somewhere never to be seen or looked at again.

The only number I found was on this complaint site. I called it, and was met with a recorded message informing me that I can contact them by...ready? SUBMITTING A TICKET. Sure.
It also tells me not to leave a voicemail, cause they don't listen to that. At the end of the recording, it says "Voice mailbox full" and hangs up on you. I'm certain it's full of people like me wondering what's going on with the complete lack of ANY service for a subscription they pay for.

I have been emailing them for the past 5 days now, asking for help. My paid membership seems to have lost it's paid status, and I can only see books that are free books and available everywhere on any platform. I cannot see my list of saved titles, I can't see authors I search (stephen king, dean koontz). And oddly enough, my daughter also has her own Scribd account and can see and read everything I cannot.

There's nothing wrong with my card, it pays for both subscriptions so if it works for hers, it should work for mine.

Customer service requests sent out into space:
2090372
2090365
2086151

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Update by Vanth
Jun 03, 2019 4:59 pm EDT
Update by Vanth
Jun 03, 2019 3:46 pm EDT

I'd love to file a suit against them. I'm about to post another complaint, as this has happened again.

Update by Vanth
Apr 11, 2019 7:45 pm EDT

It seems someone escalated my ticket, and they've responded to, AND fixed my issue. I appreciate them not giving up on it, and will be resubscribing if all continues to go well.

Thank you Scribd!
--------------------------------
Hi ******,

Rebecca stepping in here. I have reviewed your help request and I am so sorry for the frustration through this process. I would really like to try and make things right for you and to explain what I believe was going on with your account.

I can say, what you're describing sounds like a known bug that has affected some of our users-- wherein the content rotation system doesn't work as intended leaving users with very little, to literally no available content. Because your subscription is now canceled, I can't log into your account to look at what you were experiencing and confirm this 100%...but I am pretty confident that is what you were experiencing.

I went on ahead and credited your account with 30 days of free reading so you can give Scribd another try if you'd like. If you run into the same experience, please email me back and include screenshots if possible, so I can add your experiences to the report our engineers are using to fix this issue.

I hope this helps! If you have any other questions, don't hesitate to reach out. Take care and have a great day!

Best regards,
Rebecca W.
Scribd, Inc.

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DawnR313
, US
Jun 03, 2019 4:18 pm EDT
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What a bunch of BS! I can't believe that after she said they had a fix for it, that it happened again. If we can get enough people to go in to a Class action, I'd do it. Just need a lawyer to look it over and approve and its good to go.

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DawnR313
, US
Jun 03, 2019 12:14 pm EDT
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Let me know if they fixed the "rotation" issue. If so, I request they fix mine too. Unless it a ploy to get you back and then continue with the BS again.

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DawnR313
, US
Jun 03, 2019 12:10 pm EDT
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YES! I consider Scribd a scam company and they are stealing from their members. Taking my money and not offering the same service they did when I joined is fraud. They state they are unlimited. I have tried to down load less popular titles just to see if those are unlimited and it doesnt seem to matter, they become unavailable too. They draw you in let you listen/read anything you want for a couple months then limit you and claim its because of the way their library rotates. Titles become unavailable minutes to days after you save or download and they tell you they will become available on your membership date. That's not random at all. I've been a member for 9 months and the first 3 were great with zero issue on being limited. For the last 6 months, I've been limited hard core. At first I was able to save a list of titles and it was my downloads that were being limited. I would download several audiobooks for my commute and now I download more than 1, and they become unavailable immediately. I can only have 1 down a month no matter the title and popularity. Now my saved list is being limited and I can only have about 2-3 saved and the rest will become unavailable and date available is my anniversary date every time. This all seem very deliberate to my account and it is not always the same with other members like you said. You don't have access to titles but others do. That is not a random rotation of a library they offer. That is specific to each member and each member is being limited tightly. I am really surprised someone hasn't opened a class action suit against them by now. The reviews against them are all negative and for the same reasons. I guess I need to look into to how a class action works. I'd like my money back.

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1:56 pm EDT
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Scribd unethical behaviour

Around Feb 26th I unsubscribed from the scribd service and was notified that my subscription was to expire on 23rd March. Apparently on 23rd March I got a notification of a renewal of my subscription, yet i don't need the service anymore. Thus I therefore requested a refund and complete cancellation from all the scribd services and subscriptions.Yet there has been no response or feedback from them. After re cancelling the subscription again yesterday, I found out it was still active today and had to re-unsubscribe. I cant be stuck to their subscription against my will, yet they still make cuts from my account.

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Scribd membership subscription

I just found out today from my bank that you guys have been deducting FJD$20 for this month and last February as well. This is absurd as I never subscribed for any premium membership and it says on my account that I cancelled any further subscriptions on 10/11/2018. This is well before my free trial ended and you never even notified me beforehand that charges will be made to my account. All the reviews here are similar to mine so what kind of scheme are you guys running? Just give back my refund and cancel any further payments made to my account!

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Scribd unauthorized card charges

I am extremley frustrated as far as subscription of this service goes. Just found out from my bank today that I have been receiving a recurring charge of $8.99 as of last year, totaling to up to $125.86 by now. I was never aware I was even subscribed in the first place; I have changed cards at least twice since then, so how is it they got a hold of my new card info? I can't remember even creating an account with them.

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hazwan najib
, US
Aug 16, 2019 3:41 am EDT

I have this exact same problem. it's insane!
I'm not even a reader... I have never subscribed even for free trial.

I can't even find my account or statement based on my email!
The charges has been for years and I don't even know how to stop them.

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2:41 pm EST
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Scribd unauthorized credit card charges

In 16 June 2018 I tried a free trial with your company. In 17 July I have asked you by mail to your company to unsubscribe and opt out of the collection and use my information. In 20 September 2018 I repeated my demand and cancelled my membership once more. Although you have stopped my communication with the collection, you continue to charge me monthly 8, 99 USD until now.

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Scribd unauthorized credit card charges

Over a year ago I tried a free trial with this company, I ended the service before the free trial even ended and recently I noticed they have been charging my credit card $8.99 a month for this whole year, totaling in $116.87 of charges. I am not a member and I do not use these services. Throughout this year they have not sent me any receipts or any e-mails notify me that I am still a member. I feel completely ripped off. I would like a FULL refund and a cancellation of whatever this is.

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Polymnia Katsoni
, US
Mar 06, 2019 2:44 pm EST

In 16 June 2018 I tried a free trial with your company. In 17 July I have asked you by mail to your company to unsubscribe and opt out of the collection and use my information. In 20 September 2018 I repeated my demand and cancelled my membership once more. Although you have stopped my communication with the collection, you continue to charge me monthly 8, 99 USD until now.

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11:56 pm EST

Scribd charging without authorization

Hi,

I just realized that I have been charging since last May even though I canceled the membership last April.
Besides what shown in the statement for last year, the $8.99 occurs again in my JAN 2019 statement!
Please stop charging me and refund, there are even no records in the payment history on the website! Thank you! The ticket# is 1992075.

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ret. Col HooterF22 ⭐⭐⭐
, US
Oct 09, 2020 2:43 pm EDT

My god — look at how many similar complaints! stop charging us all without authorization or i'm reporting to the fcc and fbi

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2:33 pm EST
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Scribd unauthorized credit card charge

I not a client, but the compañy still charge.
Since 9-7-2018 they chrge $8.99 to my credit card, I a dont know way, so I never give my autorized any charge, I registered the date were scribd inc [protected] has made the charges, and also the amount.
9 july 2018 $8.99
15 july 2018 $8.99
15 august 2018 $8.99
15 september 2018 $8.99
15 october 2018 $8.99
15 november 2018 $8.99
15 december 2018 $8.99
15 january 2019 $8.99
Total amount 71.99
I want my money back

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wahyuni
, ID
Feb 05, 2020 10:19 pm EST

saya tidak merasa menggunakan tapi tiap bulan selalu dipotong, saya minta tolong untuk dihentikan, saya merasa keberatan, dan saya lupa masukknya pake akun apa

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Scribd unauthorized charges

I am being charged twice a month for a service I have never signed up for. I have no account and therefore cannot cancel theses charges myself. I would like a refund for the December charges. I quickly received an email yesterday in response and then have heard nothing back since then. This is a sensitive matter as I need to know why this was caused and I need my information out of your system.

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Scribd Customer Reviews Overview

Scribd is a digital library and reading subscription service that offers access to millions of books, audiobooks, magazines, and documents. The platform has received positive reviews for its vast selection of content, user-friendly interface, and affordable pricing.

Many users appreciate the convenience of having access to a wide range of reading materials in one place. Scribd's subscription model allows users to read as much as they want for a flat monthly fee, making it an affordable option for avid readers.

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Overall, Scribd is a highly recommended platform for anyone looking to access a vast selection of reading materials at an affordable price. Its user-friendly interface and mobile app make it a convenient option for avid readers.

Scribd In-depth Review

Overview: Scribd is a digital platform that offers a wide range of services to its users. It operates on a subscription-based model, providing access to a vast content library consisting of various genres and topics.

User Interface and Experience:

  • The website's navigation is intuitive and user-friendly, allowing for easy exploration of the platform.
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  • Scribd boasts an extensive content library, encompassing a wide variety of genres and topics.
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Subscription Plans and Pricing:

  • Scribd offers different subscription plans to cater to various user needs, including monthly and annual options.
  • The pricing of Scribd's subscription plans is cost-effective, providing good value for money.
  • When compared to competitors, Scribd's pricing models are competitive and offer a range of benefits to subscribers.
  • Subscribers to Scribd enjoy additional perks, such as access to exclusive content and personalized recommendations.

Accessibility and Compatibility:

  • Scribd is compatible with various operating systems and devices, ensuring accessibility for a wide range of users.
  • Mobile apps are available, allowing users to access Scribd's content on the go.
  • The platform integrates well with e-readers and other platforms, providing a seamless reading experience.
  • Scribd offers accessibility features for users with disabilities, ensuring inclusivity.

Community and Social Features:

  • Scribd provides opportunities for user interaction and engagement, fostering a sense of community.
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  • Discussion forums and comment sections are available, enabling users to engage in meaningful conversations.
  • Scribd integrates with social media platforms, allowing users to share their reading experiences with their networks.

Customer Support:

  • Scribd offers various customer support channels, ensuring availability and responsiveness.
  • Contacting customer support is easy and straightforward, with multiple options available.
  • The quality of assistance provided by Scribd's customer support team is generally satisfactory.
  • Issues or complaints raised by users are addressed promptly and effectively.

Privacy and Security:

  • Scribd takes measures to protect user data and privacy, prioritizing the security of its users.
  • Secure payment options and encryption methods are employed to ensure safe transactions.
  • The platform maintains transparency in its data handling practices, providing users with peace of mind.
  • Scribd complies with relevant privacy regulations, further safeguarding user information.

Performance and Reliability:

  • Scribd's loading speed and overall website performance are commendable, ensuring a smooth user experience.
  • The platform exhibits stability and uptime, minimizing downtime and technical issues.
  • Compatibility with different internet connections allows users to access Scribd without interruptions.

Pros and Cons:

  • Pros: Scribd offers a vast and diverse content library, user-friendly features, competitive pricing, and excellent customer support. Its compatibility with various devices and accessibility features are also noteworthy.
  • Cons: Some users may find the subscription model restrictive, and the availability of certain publications may vary. Offline access to content could be improved, and occasional technical issues may arise.

User Reviews and Ratings:

  • Aggregated user reviews and ratings indicate a generally positive sentiment towards Scribd.
  • Common feedback themes highlight the platform's extensive content library, user-friendly interface, and responsive customer support.
  • Overall, users express high satisfaction with Scribd and recommend it to others seeking a comprehensive digital reading experience.

Conclusion:

In conclusion, Scribd is a highly recommended platform for users looking for a diverse and extensive content library, user-friendly features, and excellent customer support. With its competitive pricing, compatibility with various devices, and commitment to user privacy and security, Scribd offers a comprehensive digital reading experience suitable for a wide range of users.

Whether you're an avid reader, a student, or a professional seeking knowledge, Scribd provides a valuable platform to explore and engage with a vast array of publications.

Sign up for Scribd today and embark on a journey of knowledge and discovery!

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