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4.2 672 Reviews

Scribd Complaints Summary

242 Resolved
100 Unresolved
Our verdict: You can expect a very good level of service from Scribd. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Scribd reviews & complaints 382

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Newest Scribd reviews & complaints

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A
4:10 am EDT
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Scribd billing

I have unsubscribed from your service almost 2 months ago but I still get a monthly bill of $13.74NZD taken away. What is Scribd's problem? Why won;t they just leave me and my bank account alone? I forgot to unsubscribe from their service before the free trial ended and so I did, but they're still taking money out and I need it to help out my parents! What the hell is happening? I am so disappointed...

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Cheryl Ann B
, US
Aug 28, 2018 8:04 pm EDT

I finally found their corporate phone number in California, and gee, guess what, you can't talk to anyone because they want to do everything by email. They most definitely are a scam company!

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Cheryl Ann B
, US
Aug 28, 2018 8:02 pm EDT

The same thing has just happened to me. I canceled my membership either last month or the month pervious, and today my account is debited $8.99. They are obviously a scam company.

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9:02 am EDT
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Scribd scribd membership

I have NEVER subscribed to your useless product and INR 646 is being deducted every month through my credit card. I strongly warn you against legal action if this is not stopped immediately.
Pls be clear- I DO NOT WANT YOUR SUBSCRIPTION .
Have tried to unsubscibe several times with no success.
I have also no idea where you got my credit card details from
Pls contact me at earliest or share a contact no where i can resolve this directly
STOP MY AUTO DEBIT FROM CREDIT CARD ASAP

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Nathan Wang
, US
Sep 12, 2018 10:09 pm EDT

Our company's credit card was charged by its monthly member fee and it was discovered on the 4th month. We never authorize such transaction.
This company is doing fraudulent business.

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Leatha Manning
, US
Aug 14, 2018 9:25 am EDT

Try contacting California Secretary of State with your complaint. Something has to be done about this company's fraudulent business practices. They are cyber criminals.

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2:25 pm EDT
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Scribd unauthorized naira equivalent charges

My name is Shokunbi Abdulfatai, I was charged $8.99 for what I don't remember signing up for. I didn't pay or subscribe to any scribd services and I am being charged, please I need a refund of the money so urgently and any measure that can be taken for this not to repeat itself would be appreciated. There is no user interface by which one can unsubscribe as it was not made available

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3:25 pm EDT
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Scribd non working of my credit card

Hello,

I've tried a number of times to become a scribd member and get the benefit of a 30 day free trial. However, scribd app is not accepting my card. This has never happened before. It's been a week and I'm in an urgent need to read books. I filed the complaint a week ago and the matter is not resolved yet.

My id is [protected]@gmail.com

Please resolve this as soon as possible.

Thank you.

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9:21 pm EDT
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Scribd unauthorized credit card charges

I was charged $8.99 for what I don't remember signing up for. I didn't pay or subscribe to any scribd services and I am being charged, please I need a refund of the money so urgently and any measure that can be taken for this not to repeat itself would be appreciated. There is no user interface by which one can unsubscribe as it was not made available

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Leatha Manning
, US
Aug 14, 2018 9:26 am EDT

Try contacting California Secretary of State with your complaint. Something has to be done about this company's fraudulent business practices. They are cyber criminals.

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Y
10:35 pm EDT
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Scribd getting charged for every month inr 647.10

I am not aware about the scribd. What it is? I never contacted by any media with this site & I am getting charge every month of INR 647. Let me know why I am being paid for this? I don't want to be continue this transaction for next month. Please unsubscribe all my linkage with this company. If I get paid for next month I will file FIR against this company.

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9:31 pm EDT
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Scribd unauthorized charges

I was just looking at my bank account balance sheet and noticed a regular monthly charge from "Scribd" for more than one year. I have no memory of making this account, none of my emails are linked to this account. I don't have a product number because I don't remember ordering anything from your company. Please refund and cancel the account ASAP!
.My email address: [protected]@qq.com

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Nathan Wang
, US
Sep 12, 2018 10:35 pm EDT

Such terrible company, trying lucky to hope the account holders wont pay much attention to such unauthorized charges. Someone even noticed such after being charged by 12 times already.

This company's managers and directors and shareholders shall be put into the jail.

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12:11 am EDT
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Scribd subscription

I am duday de sales from the Philippines. It just came to my attention that there is regular charging of 8USD twice per month in my Citibank account from Scribd.
I have no subscription with Scribd at all and I sent them request for cancellation of the alleged subscription. Charges started in March 2018 until now.

I notified Citibank about this but cancellation should be made through Scribd. All they can do is to block the card and change.

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12:05 pm EDT
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Scribd unauthorized monthly charges

I do not have an account with SCRIBD and I have never heard of them but I have been getting charged $8.99 every month for 2 years. Of course there is no way to speak to a live person with the contact phone number they have so I will have to go through my financial institution's fraud dept to put a stop to this. SCRIBD is getting rich $8.99 at a time because they prey on the fact that not everybody has the time to study their bank statement every day.

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2:30 pm EDT
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Scribd no idea what I am being billed for

Dear Sir/Madam

I am writing to complain about the fact that Scribd has been charging me without my knowledge for tha past two or three months at $8.99 a month for no services. I canceled my account with scribd as soon as I registered because I didn't have the time outside my schedule to read. As my records with scribd will indicate I haven't even logged onto scribd before or used any of scribd services. I do not understand why I am being charged. Please look into this and refund my money. I got to know this after my account went negative. I am counting on your usual cooperation in such matters.
Yours Sincerely, Francis Osei

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2:06 pm EDT
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Scribd unauthorized credit card charges

I was just looking at my bank account balance sheet and noticed a pending charge from "Scribd". I have no memory of making this account, none of my emails are linked to this account. I don't have a product number because I don't remember ordering anything from your company. Please refund and cancel the account.

Thank you
Brigitte Pryor
[protected]@aol.com

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Sandeep Gowda
, US
Jul 05, 2018 12:46 am EDT

I complete agree . It happened to me as well. Bloody shameless fraud scribd

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V
9:47 am EDT
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Scribd credit card was charged twice in a day

My name is V. Thanga Velu @ VP. Thanga. My credit card (master card) number is [protected]. It was charged twice in 21st April 2018. USD 99 and USD 8.99. I need detailed explanation on this. I have attached the snap shot of my credit card. Thank you.

I do not understand your request. what do you mean by category. I am an individual member and not company. Let me know the additional information you are requiring.

My email: [protected]@gmail.com

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Update by V. Thanga velu @ VP.thanga
Dec 10, 2018 10:35 pm EST

Hi,

I would like to terminate my subscription immediately. Kindly, assist me on this. Tq

Update by V. Thanga velu @ VP.thanga
Jun 11, 2018 2:11 am EDT

I have clarified with my credit card. The problem is settled.

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Washiela
Windhoek, NA
Aug 06, 2023 5:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi i got charged double my subscription amount so instead of 1 fee it took the amount 2x.

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E
11:15 am EDT
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Scribd unauthorized credit card charges

Just like every other complaint, I ended my membership with Scribd months ago and I just found out that Scridb has continued to charge me 8.99 since then. I cannot find a way to get in contact with this company except via email, but it appears from prior complaints that speaking with someone won't be very helpful anyway. This kind of deceit should not be allowed. Me and everyone else who has been taken advantage of by this company should come together and sue Scribd as a class action (I'm serious)!

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4:01 am EDT

Scribd charge without providing a service by scribd

Although I have enrolled to sribdt, when I tried to access scrib the system iteratively still asked me to initiate a free trial and when I try to access a book the system did not allow me to access it.

I sent several emails to the suppport email adddres they have in their website and they never bothered to reply, in the meantime they started to charge their monthly charge and I still sent emails to cancel the subscription and they did, finally I had to access paypal and cancel the automatic payment.

Do not subscribe to scribdt beacuse they are completely unreliable and not responding

Venanzio vella

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12:52 am EDT
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Scribd membership charges

Just like other complainants here, I also cancelled my membership upon using up my free month. My account clearly showed that I don't have an active membership yet my card was charged automatically. I already emailed scribd about it asked them to cancel my membership but my card was again charged for 2 months! Again, I emailed them to refund the charges but nobody is answering back.

Is this is some kind of scam?

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Leatha Manning
, US
Aug 14, 2018 9:16 am EDT

Try contacting the Secetary of State with your complaint.

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J
7:19 pm EDT
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Scribd unauthorized fees taken - please cancel any inferred subscription

I cannot afford to lose $8.99 a month for whatever service it is that you provide. It looks as if others are also having the same problem with your charging methods. You provide no "cancel" tab to do this, and it looks as if other complaints have received no responses. Do I need to contact the San Francisco Better Business Bureau to get this done and have you refund my money? Please respond ASAP with confirmation that you have cancelled any perceived contract you think you have with me, and I will stop there. Otherwise, in addition to filing complaints with monitoring agencies, I will also pursue actions to be refunded any unauthorized withdrawals you have already made and those you may make until this is resolved by eliminating any business relationship you believe you have with me. Thank you for a quick resolution of this problem.

Jan Lopez Consulting

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11:01 pm EDT
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Scribd unauthorized purchases!!!

I was just looking at my bank account balance sheet and noticed a pending charge from "Scribd". I have no memory of making this account, none of my emails are linked to this account and to top it off, it seems as though my "account" started in December and they have taken over $50 from me. I need some help, this is not okay! If I did open this account, I don't know how to get into it and I still would like the payments to stop.

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3:28 pm EDT
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Scribd monthly auto charge to use their website 8.99/mo after I cancelled.

I signed up months ago, used the month and then cancelled. scribd charged my card but credited the charge back. My credit card has been charged again and now I can't find the place to contact them. Before I found it easily. I would like my credit card credited for 8.99 and would like them to stop charging my card and destroy my card # so they won't continue to charge without authorization.

This company has also stolen my copyrighted material/intellectual material/ book titled Thanks For The Memories, The Truth Has Set Me Free, by Brice Taylor (my pseudonym) by offering free pdf's of my entire copyrighted book. In the past my book sold for 24.95, then 29.95 and now 49.95. If I had sold 7000 copies of my book I would have made a million dollars.

Scribd is not the only website to offer my book for free, but I have been contacting each one and most have complied. Scribd only complied recently.

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10:07 am EDT
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Scribd scribd inc / unauthorized credit card charges.

I started a free trial on Scribd, and cancelled my membership during the free trial. But SCRIBD is trying to charge $8.99 on my credit card.
I logged in to Scribd to certify it was cancelled - "Your membership expired on 2017‎-‎05‎-‎22". The credit card number associated with it is also different to the credit card I have been charged for.
I can not delete my account on the site or erase my credit card information!
I need urgent help or I will try to cancel it judicially because I have the proof of cancellation done

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4:24 pm EDT
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Scribd unauthorized credit card charges.

Last month, I started a free trial on Scribd, and cancelled my membership during the free trial. But SCRIBD is trying to charge $8.99 on my credit card!
I logged in to Scribd to certify it was cancelled - "Your membership expired on 18/04/2018".
I already wrote emails to [protected]@scribd.com and to [protected]@scribd.com, and didn't receive an answer yet.
I can not cancel my account on the site or erase my credit card information!
I need urgent help or I will try to cancel it judicially because I have the proof of cancellation done.

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Update by Sergia
May 07, 2018 9:44 am EDT

The problem persist - unsolved problem despite the message above.

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Scribd Customer Reviews Overview

Scribd is a digital library and reading subscription service that offers access to millions of books, audiobooks, magazines, and documents. The platform has received positive reviews for its vast selection of content, user-friendly interface, and affordable pricing.

Many users appreciate the convenience of having access to a wide range of reading materials in one place. Scribd's subscription model allows users to read as much as they want for a flat monthly fee, making it an affordable option for avid readers.

The platform's user interface is also highly praised for its simplicity and ease of use. Users can easily search for and discover new content, save their favorite titles, and customize their reading experience.

Scribd's mobile app is another standout feature, allowing users to access their library on the go and download content for offline reading. The app has received high ratings on both the App Store and Google Play.

Overall, Scribd is a highly recommended platform for anyone looking to access a vast selection of reading materials at an affordable price. Its user-friendly interface and mobile app make it a convenient option for avid readers.

Scribd In-depth Review

Overview: Scribd is a digital platform that offers a wide range of services to its users. It operates on a subscription-based model, providing access to a vast content library consisting of various genres and topics.

User Interface and Experience:

  • The website's navigation is intuitive and user-friendly, allowing for easy exploration of the platform.
  • The design and layout of Scribd are clean and visually appealing, ensuring a pleasant browsing experience.
  • The website is highly responsive across different devices, including desktops, laptops, tablets, and smartphones.
  • Scribd offers a range of user-friendly features and tools, enhancing the overall reading and document viewing experience.

Content Library:

  • Scribd boasts an extensive content library, encompassing a wide variety of genres and topics.
  • Users can find popular publications as well as niche content, catering to diverse interests and preferences.
  • The quality and relevance of the content on Scribd are generally high, ensuring a satisfying reading experience.

Subscription Plans and Pricing:

  • Scribd offers different subscription plans to cater to various user needs, including monthly and annual options.
  • The pricing of Scribd's subscription plans is cost-effective, providing good value for money.
  • When compared to competitors, Scribd's pricing models are competitive and offer a range of benefits to subscribers.
  • Subscribers to Scribd enjoy additional perks, such as access to exclusive content and personalized recommendations.

Accessibility and Compatibility:

  • Scribd is compatible with various operating systems and devices, ensuring accessibility for a wide range of users.
  • Mobile apps are available, allowing users to access Scribd's content on the go.
  • The platform integrates well with e-readers and other platforms, providing a seamless reading experience.
  • Scribd offers accessibility features for users with disabilities, ensuring inclusivity.

Community and Social Features:

  • Scribd provides opportunities for user interaction and engagement, fostering a sense of community.
  • Users can follow and connect with other users, facilitating networking and knowledge sharing.
  • Discussion forums and comment sections are available, enabling users to engage in meaningful conversations.
  • Scribd integrates with social media platforms, allowing users to share their reading experiences with their networks.

Customer Support:

  • Scribd offers various customer support channels, ensuring availability and responsiveness.
  • Contacting customer support is easy and straightforward, with multiple options available.
  • The quality of assistance provided by Scribd's customer support team is generally satisfactory.
  • Issues or complaints raised by users are addressed promptly and effectively.

Privacy and Security:

  • Scribd takes measures to protect user data and privacy, prioritizing the security of its users.
  • Secure payment options and encryption methods are employed to ensure safe transactions.
  • The platform maintains transparency in its data handling practices, providing users with peace of mind.
  • Scribd complies with relevant privacy regulations, further safeguarding user information.

Performance and Reliability:

  • Scribd's loading speed and overall website performance are commendable, ensuring a smooth user experience.
  • The platform exhibits stability and uptime, minimizing downtime and technical issues.
  • Compatibility with different internet connections allows users to access Scribd without interruptions.

Pros and Cons:

  • Pros: Scribd offers a vast and diverse content library, user-friendly features, competitive pricing, and excellent customer support. Its compatibility with various devices and accessibility features are also noteworthy.
  • Cons: Some users may find the subscription model restrictive, and the availability of certain publications may vary. Offline access to content could be improved, and occasional technical issues may arise.

User Reviews and Ratings:

  • Aggregated user reviews and ratings indicate a generally positive sentiment towards Scribd.
  • Common feedback themes highlight the platform's extensive content library, user-friendly interface, and responsive customer support.
  • Overall, users express high satisfaction with Scribd and recommend it to others seeking a comprehensive digital reading experience.

Conclusion:

In conclusion, Scribd is a highly recommended platform for users looking for a diverse and extensive content library, user-friendly features, and excellent customer support. With its competitive pricing, compatibility with various devices, and commitment to user privacy and security, Scribd offers a comprehensive digital reading experience suitable for a wide range of users.

Whether you're an avid reader, a student, or a professional seeking knowledge, Scribd provides a valuable platform to explore and engage with a vast array of publications.

Sign up for Scribd today and embark on a journey of knowledge and discovery!

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue with Scribd in the 'Complaint Title' section.

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- Provide detailed information about your experience with Scribd. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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Ensure you follow these steps carefully to effectively file a complaint against Scribd on ComplaintsBoard.com.

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