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4.2 672 Reviews

Scribd Complaints Summary

242 Resolved
100 Unresolved
Our verdict: You can expect a very good level of service from Scribd. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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I
11:40 am EST

Scribd charge for service, I have no account

I just found out that I'm being charged on my bank account for a subscription to this service, but I don't have an account and therefore don't know how to cancel it without one. I have checked all the emails I use, and they don't have accounts registered to them, according to your login page.

I want a refund because I never requested the service.

Please help.

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kandria
, CA
Jul 22, 2019 8:36 pm EDT
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Hey this happened to me. Never visited the website or made any sort of purchase. Don't even know what scribd offers as a company. Was this issue ever resolved for you? I get charged in Canadian currency cause I'm a Canadian resident so it's more than just 8.99 Plus tax

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1:54 am EST
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Scribd they kept on charging more than a year after I unsubscribed

Scribd is kept on charging my CC since June 2017, even though many reminders and mails to unsubscribe my charges. I sent them with all the charges they charged me with screenshot prood. They confirmed me that i wouldn't be charged in future. But still they charge me $8.99 every month. Even today 9th December 2018, they charged me.

Please refund my money with interest. Because i paid interest for my CC.

My name : Dilip Kumar C
Last 4 digit as per CC : 4233
Type of card : VISA

Regards
Dilipkumar.C
Email : [protected]@gmail.com

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3:28 pm EST
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Scribd I need help

hello
I am been charged every month. I would like some to email me at [protected]@yahoo.com so we can get this cancel. But the email is registered i guess is [protected]@yahoo.com check it please. I don't even know what it is for because I hadn't even order anything from here. Please I need this resolved as soon as possible. I have been paying this fee for several months now and just actually realized it. I would love for someone to take the time out and email me so we can get this cancel. Thanks

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11:44 pm EST
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Scribd please refund immediately!!!

Please refund full amount £6.89 immediately of the unnoticed order - SCRIBD INC [protected] US

It has come to my attention that scribd charged my visa debit card, amount £6.89 on the 9th November 2018 without sending any notification. This is unacceptable! And I do not have SCRIBD account either.

I am asking for the money £6.89 be refunded and subscription cancelled immediately, which I certainly did not subscribe. This has comply to your 30 days refund policy from the date my money being transferred on the 9th November 2018. Please refund full amount £6.89 immediately! Or I will hand this issue over to BBB.

I also sent email to [protected]@scribd.com about this issue and waiting for your reply and of course, refund of £6.89 to my bank account in England.

Please refund full amount £6.89 immediately. and do not do this again!

God bless us!

Regards,

Fuen

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Update by Fuen Chin
Nov 13, 2018 5:45 am EST

To SCRIBD,

I am so reluctant to even greet you.

It is so annoying and an unpleasant experience to deal with SCRIBD!

You charged my bank account in England in British Pound £ UNNOTICEABLY but refund in the AMERICAN DOLLAR $, which cost a shortage of £0.77(including bank charges). This is indeed a small monies but a BIG UNFAIR to all of us monies gone unnoticed to SCRIBD!

Please advise. Thank you.

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11:52 am EST
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Scribd didn't subscribe to services

11/5/18 . My bank account is being charged $8.99 which I did not authorize or subscribe to services from Scrib, Inc [protected], I am demanding the monies be refunded and subscription cancelled immediately . You have 30 days from this date in which to comply with request then it will be handed over to my lawyer and the BBB as a fraud case. I sincerely hope this can immediately be resolved in good faith. Sincerely Patricia Pleasant

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5:19 am EST
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Scribd charges being deducted when I did not transact

A certain amount has been dedudted from my credit card.i did even know about scribd inc and never transacted.for what is money being deducted from my account.please refund my money.please somebody contact me.my email address is - biggstarr.[protected]@gmail.com.i think some kind of fraud it is .without any otp transaction took place.and i never did any transaction with scribd inc

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1:04 pm EDT
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Scribd I am being billed $8.99 per month that I didn't sign up for

My Company visa is being charged $8.99 a month that I did not sign up for.
The Visa is under Lancaster Technologies Inc Mr. James Whillier. I would like to cancel this monthly payment to Scibd Inc. Please advise on how I do this. My e-mail address is [protected]@lancastertechnologiesinc.ca. This charge has been on my visa since June or July of 2018. When you phone the number that is on the bill for Scibd Inc you can not talk to a person it is only a recording. How do I fix this issue?

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10:15 am EDT
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Scribd books or magazines or something along those lines

I have never heard of scribd and certainly NEVER requested any trial or membership because I don't read nor order books online and would NEVER have done that as I cannot afford this at all. I am senior citizen on a limited income and this is the end of my month and could only get $4.30 in gas because your charge of $10.99 took it all. Now I look to see it has been coming out of my pension every month since August and I could cry, I did cry at the gas pump because I don't have gas to to find a place to live. This is very upsetting and unfair practice, as I see many others have had this same exact thing happen. This is horrible and the reason why people don't want to EVER give credit card info online, apparently it gets sold to unethical websites such as this one. I need this money back a total of $37.97--why I was charged more than anybody else is another question, you had a real sucker here.

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Update by Janet Halverson
Oct 28, 2018 1:17 pm EDT

$32.97 sorry

Update by Janet Halverson
Oct 28, 2018 10:20 am EDT

Please please please please please please refund in FULL. I have never been on your site to my knowledge and certainly NEVER ordered a trial or product from you, never contacted you for any reason and I am in desperate need of a refund ASAP.

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12:47 pm EDT
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Scribd scribd membership

Good morning to whom it may concern.

I got a problem with the charge on my Scribd membership.
Today I logged in for canceling the membership (today 10/26 was the due date for doing so), but the charge has been already post on my account.
I would be really grateful if you could refund the $8.99 to my credit card.
Thank you.

Kindest,
Lourdes Quiroz

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5:57 am EDT
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Scribd unauthorized credit card charges

Hi

I subscribed site on 11 june 2018, as it was offered a free subscription for one month.
I was asked to put my credit card details to use the services of one month free trial. Idid it.

I only used the services 2 to 3 times within the one month free trial period and since then I have never used it .

I chocked yesterday when I found that it has been an about 9 euros monthly debit since june 2018 for 5 succissive months to the benefit of your credit ( Scribd Inc San Francisco)

Please refund the money you have been charging as soon as possible to my credit.
my order number [protected]
my e-mail [protected]@yahoo.com

My best regards
Haussam DIKNA

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11:29 am EDT
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Scribd a recurring charge on my cc

I am not even sure how this charge came about, but I have been trying unsuccessfully to get it off my cc. I had my cc card remove it, but cannot seem to get into my so called account. Which makes me wonder if I have one? Please email me [protected]@ bis.midco.net in regards to acc #[protected]. I am looking into how long this has been coming into my cc, as I just noticed it this month.

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11:16 am EDT
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Scribd 8.99 fee

I am been charged 8.99 every month. I would like some to email me at [protected]@yahoo.com so we cant get this cancel. I don't even know what it is for because I hadn't even order anything from here. Please I need this resolved as soon as possible. I have been paying this fee for several months now and just actually realized it. I would love for someone to take the time out and email me so we can get this cancel. Thanks

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10:12 am EDT
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Scribd I do not know what product I am paying for.

I would like to stop the charges on my checking account as soon as possible. Your website does not have information to get this done. I would like for someone to contact me at [protected]@gmail.com to have this situation resolved. I am not sure how this happened and why am I paying for something I cannot use. There should be a way to unsubscribe from this service. Thank you for your prompt attention to this matter
Deola Hardy

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10:10 am EDT

Scribd Unauthorized credit card charges

Please advise what the $8.99 reoccurring charge is on my account? I want it stopped immediately and a refund. I feel that someone has placed an improper charge and I am requesting a full refund on my account for all charges placed by Scribd Inc. My name is Fachrul Siddiq. My email [protected]@rocketmail.com.

"My Credit Card BRI 518828xxxxxx7500 di Scribd Inc, San Francisco CA sebesar USD 8.99 pada Tanggal 28/02/18 pukul 12:17:16"

Thank you for you attention

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10:33 am EDT
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Scribd improper reoccurring charge on my citizens bank credit card

Please advise what the $8.99 reoccurring charge is on my account? I want it stopped immediately and a refund. I feel that someone has placed an improper charge and I am requesting a full refund on my account for all charges placed by Scribd Inc. My name is Jeffrey Mis. The code next to the charge is 15270218227000446783934 on August 10, 2018. I went back and noticed that it was also posted on my previous account statements. My email is [protected]@hotmail.com. My cell is [protected].

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4:24 pm EDT
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Scribd charge

My bank account was charged 8.99. I did not order anything from scribd, I've never even heard of scribd. I would like to know what this is for and/ or get it refunded. My phone number is4178486765 or email is [protected]@hotmail.com

There is that 350 characters

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10:49 am EDT
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Scribd membership

You guys make the cancellation page so confusing by putting such nonsense options that I got confused and now I got charged accidentally.
Last month I cancelled and now I gt charged and I understand that the cancellation process was incomplete last month bcz of such such confusing options.
Please refund my money for this month. I havnet used a content from your website.

[protected]

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10:48 am EDT
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Scribd double billing

Hi,

I was informed via email this morning 9/17/2018 that a second transaction was posted on my debit card for an $8.99 purchase through Scribd. I was previously billed on 9/13/2018 for a recurring monthly payment, so I would like to figure out what this second transaction was for and remove it ASAP if possible. You can reach me at [protected]@outlook.com.

Thank you.

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9:07 am EDT
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Scribd being charged a monthly fee when I did not sign up for it

For at least the last 2 months i have been getting charged a fee of approximately P53 on the 6th of each month. The transaction shows as Scribd Inc [protected] CA. I have no recollection of signing up for this and wish to unsubscribe with immediate effect. My email address is [protected]@gmail.com
i hope to hear from someone very soon to resolve this matter and hope that no further payments will be taken from my card.
Linda Price

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Update by Linda Price
Sep 05, 2018 1:25 pm EDT

For at least the last few months an amount of approximately P53 is being taken from my credit card on the 6th of the month. I did not sign up for this and do not know why this money is being taken from my account. My email address is pricesabout@gmail.com
I hope to hear from someone very soon regarding this matter and that this money will no longer be taken from my card.
My account shows i have no active membership or card on file, and i have no subscription though paypal, itunes etc when i checked those, so i do not understand why all this money is being taken from my account and i hope it is going to be refunded.
Linda Price

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8:19 pm EDT
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Scribd scribd

I canceled my membership with you a month or more ago and I am still being charged $8.99 on my account. I want my money refunded immediately!

My email for the account is: [protected]@gmail.com

My username for the account is: cheryl9ann-2

My account says it is not active, it does not show my payment history, and says it does not have a payment method on file, but yet you are debiting my account? What is up with you people. What kind of scam is this? There are too many people with the same complaint. Do I need to contact Better Business or my states representative to complain about your company?

Get my money back to my bank!

Cheryl Beauvic

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Scribd Customer Reviews Overview

Scribd is a digital library and reading subscription service that offers access to millions of books, audiobooks, magazines, and documents. The platform has received positive reviews for its vast selection of content, user-friendly interface, and affordable pricing.

Many users appreciate the convenience of having access to a wide range of reading materials in one place. Scribd's subscription model allows users to read as much as they want for a flat monthly fee, making it an affordable option for avid readers.

The platform's user interface is also highly praised for its simplicity and ease of use. Users can easily search for and discover new content, save their favorite titles, and customize their reading experience.

Scribd's mobile app is another standout feature, allowing users to access their library on the go and download content for offline reading. The app has received high ratings on both the App Store and Google Play.

Overall, Scribd is a highly recommended platform for anyone looking to access a vast selection of reading materials at an affordable price. Its user-friendly interface and mobile app make it a convenient option for avid readers.

Scribd In-depth Review

Overview: Scribd is a digital platform that offers a wide range of services to its users. It operates on a subscription-based model, providing access to a vast content library consisting of various genres and topics.

User Interface and Experience:

  • The website's navigation is intuitive and user-friendly, allowing for easy exploration of the platform.
  • The design and layout of Scribd are clean and visually appealing, ensuring a pleasant browsing experience.
  • The website is highly responsive across different devices, including desktops, laptops, tablets, and smartphones.
  • Scribd offers a range of user-friendly features and tools, enhancing the overall reading and document viewing experience.

Content Library:

  • Scribd boasts an extensive content library, encompassing a wide variety of genres and topics.
  • Users can find popular publications as well as niche content, catering to diverse interests and preferences.
  • The quality and relevance of the content on Scribd are generally high, ensuring a satisfying reading experience.

Subscription Plans and Pricing:

  • Scribd offers different subscription plans to cater to various user needs, including monthly and annual options.
  • The pricing of Scribd's subscription plans is cost-effective, providing good value for money.
  • When compared to competitors, Scribd's pricing models are competitive and offer a range of benefits to subscribers.
  • Subscribers to Scribd enjoy additional perks, such as access to exclusive content and personalized recommendations.

Accessibility and Compatibility:

  • Scribd is compatible with various operating systems and devices, ensuring accessibility for a wide range of users.
  • Mobile apps are available, allowing users to access Scribd's content on the go.
  • The platform integrates well with e-readers and other platforms, providing a seamless reading experience.
  • Scribd offers accessibility features for users with disabilities, ensuring inclusivity.

Community and Social Features:

  • Scribd provides opportunities for user interaction and engagement, fostering a sense of community.
  • Users can follow and connect with other users, facilitating networking and knowledge sharing.
  • Discussion forums and comment sections are available, enabling users to engage in meaningful conversations.
  • Scribd integrates with social media platforms, allowing users to share their reading experiences with their networks.

Customer Support:

  • Scribd offers various customer support channels, ensuring availability and responsiveness.
  • Contacting customer support is easy and straightforward, with multiple options available.
  • The quality of assistance provided by Scribd's customer support team is generally satisfactory.
  • Issues or complaints raised by users are addressed promptly and effectively.

Privacy and Security:

  • Scribd takes measures to protect user data and privacy, prioritizing the security of its users.
  • Secure payment options and encryption methods are employed to ensure safe transactions.
  • The platform maintains transparency in its data handling practices, providing users with peace of mind.
  • Scribd complies with relevant privacy regulations, further safeguarding user information.

Performance and Reliability:

  • Scribd's loading speed and overall website performance are commendable, ensuring a smooth user experience.
  • The platform exhibits stability and uptime, minimizing downtime and technical issues.
  • Compatibility with different internet connections allows users to access Scribd without interruptions.

Pros and Cons:

  • Pros: Scribd offers a vast and diverse content library, user-friendly features, competitive pricing, and excellent customer support. Its compatibility with various devices and accessibility features are also noteworthy.
  • Cons: Some users may find the subscription model restrictive, and the availability of certain publications may vary. Offline access to content could be improved, and occasional technical issues may arise.

User Reviews and Ratings:

  • Aggregated user reviews and ratings indicate a generally positive sentiment towards Scribd.
  • Common feedback themes highlight the platform's extensive content library, user-friendly interface, and responsive customer support.
  • Overall, users express high satisfaction with Scribd and recommend it to others seeking a comprehensive digital reading experience.

Conclusion:

In conclusion, Scribd is a highly recommended platform for users looking for a diverse and extensive content library, user-friendly features, and excellent customer support. With its competitive pricing, compatibility with various devices, and commitment to user privacy and security, Scribd offers a comprehensive digital reading experience suitable for a wide range of users.

Whether you're an avid reader, a student, or a professional seeking knowledge, Scribd provides a valuable platform to explore and engage with a vast array of publications.

Sign up for Scribd today and embark on a journey of knowledge and discovery!

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Scribd in the 'Complaint Title' section.

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- Provide detailed information about your experience with Scribd. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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