The complaint has been investigated and
resolved to the customer's satisfactionResolved SC KIOSKS INC inside SAM'S CLUB — Cell Phones - Retailers can chrge
resolved to the customer's satisfaction
7/20/09 I bought 3 sprint phones at the Kiosks station located inside of Sam's Club on Grand Ave in Gurnee, IL. Yuri (Kiosks rep) strongly encouraged me to buy the phones now & get insurance on the phones. I paid $125.20 for ins coverage on one of the Blackberry phones. I returned to Sam's Club on 7/28/09 to return the phones & cancel the policy. I was not able to do this because the Kiosks was no longer there. Sam's club mgr NOT very helpful w assisting me, its member, w trying to locate new location of this Kiosks. They kept saying that they were NOT responsible - but the are since they allow the Kiosks to rent space in their store!
Yuri (Kiosks rep) very deceptive. Aware I was not ready to commit to a new phone carrier; encourage me to try the phone & stated I would not have problems returning it w/in 30 days (well knowing he'd be out of the Sam's Club location w/in 3days. Yuri (Kiosks rep) insisted there would be no charges of any kind if returned w/in 30 days - said "ABSOLUTELY NONE/NO CHARGES OF ANY KIND" if you're not satisfied.
I signed Sprint's written contract which absolutely stated that. But Yuri (Kiosks rep) had me sign the another electronic contract (like the ones you sign for paperless credit card receipts. He stated this was the same as the Sprint paper contract.) I read the contract before I signed. No where on there did I see that the Retailer did charge for returns. After I signed the electronic swiper, I was given a paper print out - at the end of this 6 page receipt, it said "In addition to the terms & conditions described on the back of my sales receipt, I also agree to pay the Retailer $200 for each handset received that is not continuously in service for 90 days after the original purchase date & is not returned to the Retailer." Yuri (Kiosks rep) repeatedly told me there were no other hidden charges or any fees that would be applied to me if I returned the phones. I've been mislead by both Kiosks & Sam Clubs. Sam's club won't take accountability for this at all. They allowed the Kiosks company to sell phones at their locations. They should be aware of the practice of the vendor the allow to sell products on their property! And they should be held accountable.
I am now bound to a 2yr contract that I cannot afford because I have no knowlegde of where to return the products. And even if I did know the new location of the Kiosks and was able to return the phones, I'd still be out $600 because Yuri (Kiosks rep) had me read & sign another contract via a miniature credit card monitor - which then spit out a paper contract that stated extra charges that was NOT shown thru the monitor.
Beware Everyone - Heard they be vending at K-mart on Rollins Rd in Round Lake Beach, IL (as well as other K-mart related stores) soon!!!