Savvy Sneaks / Advantage Bridal — Shoes on website not same as received
I saw a beautiful pair of decorated platform sneakers for my wedding. I bought them only about 2 weeks before the wedding. Asked for rush production, followed directions in the email confirmation, but never received a response. I eventually called them, and they said they would have them to me before the wedding...which they did.
One week before the wedding I got the shoes...that looked completely different from the website. I called them to complain, merely to ask for a refund or for a new pair of shoes that were the correct ones. They simply said "well I'm holding the shoe here, it looks close enough". Unfortunately I didn't order a shoe that looks "close enough" to the picture. They kept saying "all sales final and no refunds". And I kept saying, that you can't just give me any shoe you have laying around and not expect me to complain. They wouldn't respond to my emails that they requested, and never gave me the shoes I ordered before the wedding...so I had to wear the shoes they gave me.
After the wedding, I contact them, and after several people, somebody finally would talk to me about this issue. They finally offered to give me in store credit, if I sent the shoes back, for an amount less than the shoes and shipping were worth. I stated that I wanted my money back, and would send back my used shoes. They refused. Unfortunately, I do not need anything from a wedding shop, I'm already married.
They would never budge, I had to file a dispute of the charge with American Express (who I paid with), and they have refunded my money. Stating that Advantage Bridal wouldn't comply with their requests for information.
Do not buy from Savvy Sneaks or they affilliates (Advantage Products, Advantage Bridal).