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CB Animals and Pets Review of Saratoga Springs, NY Grooming Salon at Pet Smart
Saratoga Springs, NY Grooming Salon at Pet Smart

Saratoga Springs, NY Grooming Salon at Pet Smart review: An apology given to me from Toby. 1

U
Author of the review
9:54 am EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I have taken my dog to the Saratoga salon for years. I ask for them how much time it will take, I have understood it could take up to 4 hours, but Tony my groomer always says its shouldn't take that long, I then asked them to call me when they are finished with the dog. They do so and I go immediately over to pick her up. I always tip 30% and I am always happy. Tony was my last groomer about a month ago, I picked up my dog, tipped him and said how happy I was. I then booked my next appointment.

Today I called to book an appt and was told I am no longer welcomed at the salon! They said that Toby the manager put a note in the computer saying that I always ask for my dog to be done quickly, and that the last time I was there I was upset and yelled that it took to long. The girl I talked to today further said they told me several times that I could pay for express cut which I asked today what that is, and the girl told me it is when the dog does not leave the table and you come as soon as they are done. This was never offered to me all the years I have gone there.

I have never once raised my voice at Tony, in fact I praised Tony for a job well done and tipped him 30% and then booked my next appt as I always do. Toby the Manager was not present when I picked up my dog, Tony the groomer was nice and thankful for the tip. They must have me confessed with someone else. I need an investigation into this, I hope there are cameras in the salon so you can go back an review them, Please talk to Tony ask him about me and my Shih Tzu.

Resolved

I was given an apology for the mistake they made. I am am happy and did book my pups for an appointment.

1 comments
J
J
Janis Kaido
, US
Feb 24, 2022 8:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

Resolved?