Santander Consumer USA
reviews and complaints

My car was repoed Nov 27th of 2018, I paid the full amount of $1580 to get it back which this amount included any fees there was along with the past due amount. Since this all has been paid and I have gotten my vehicle back Santander continues to try charging me fraudulent fees along with my monthly amounts. I have spoken to numerous amounts of different people as well as a guy in the executive department who assured me that the amount paid when i got my vehicle back had not been applied to the correct areas and that he was taking care of it and the accounting department would fix the issues. I called back a week later speaking to another person who told me it had all been updated and fixed and the money was applied to where it was suppose to be. Then proceeded to tell and assure me there were no more hidden fees, everything was paid up to date as well as ahead on my account resulting in my next monthly payment (feb 23, 2019) a little less than normal. Everything had been fixed applied to where it was meant to go and there was nothing behind or owed on my account until my next monthly payment. I called today 2/15/19.. 10 days later from speaking with the lady who told me all was fixed and good I called because I was going to make my next payment ahead just to be told there were new fees added on to my payment. They are now saying the fees which I was told by both previous people as well as the executive guy were paid in the included amount i paid to get my car back have not been taken care of and the same thing they were saying before all of this was "fixed" as well as now saying that the fees are a different amount for the 4th time. Every time i call they tell me something different and it just keeps going up and they keep trying to add fees that do not even exist. I have had it with this company and its bullcrap fraudulent charges. I will continue to proceed with this issue legally and with the help of attorneys and whoever else required to take care of these problems and these fraud people.

My car was repoed 3 months before payoff on 1/16. Only behind a month and a half. They refused to help due to my daughter's death. Took my only car at 2 an. Required 153$ to get car back. Paid that, then told i needed 1500$ more dollars. And if i couldn't get it back before 1/22 (my due date) i would also need that months payment to get car back. I then paid the 1500$ required on 1/18 to get car back. Then proceeded to pay the car off. And i over paid about 1600$.

The 1500 included the month and a half behind (car payments only 292.86) plus god knows what else. When i paid the 1500$ off, it was current until feb 22nd. Hmmm. They told me it would have to be paid if i couldn't get car back before 1/22. They told me only 150$ repo fees

Stated my overage check was 1600. Held for 30 days. Stared would be sent out on feb 19th.

Feb 04th, noticed a 385$ transaction. Called, it's more repo fees. Mind you, the car was only gone for two days.

Then stated my overage check was now 1300$. And wouldn't be sent until March 12th.

Y'all have my money. I paid my car off! You took my only vehicle over $435. Even after i called over 35 times due to the death of my child and refused to help in any way! You got your money. Plus some. And now holding MY MONEY. Bet i can't collect interest on that! So what? In a few weeks y'all will charge me something else?! Then claim the accounts cleared but since it's cleared after another charge you have to hold my mkney another 30 days?!? Give my money back. Too bad i can't repo yalls car because you owe me money now.

Through Bill Pay from my Bank of America account 5 $50 payments were sent in error (my error) to Santander Consumer USA in Texas. These payments were intended to go to Santander Bank as a Checking account deposit to my sister's account. The acct # for that is [protected]. This was listed on each payment. Because these were not loan payments and because there was no Loan # on them, Santander Consumer was not (understandably) able to apply them to any account. I understand that Santander Consumer USA is a separate entity from Santander Retail. I understand that they felt they could not pass the payments on to the correct location. What I do not understand is why the payments were not reversed. They Knew they were not Loan Payments, they Knew the account # did not match any Loans. Why did they keep the payments? Where are the payments. BOA contacted Santander both on the phone and in writing. We have confirmation from Allison and Sharissa at Santander Consumer USA that none of the payments were applied anywhere. We also have written confirmation from both that the situation would be resolved within 30 business days. That was December 13, 2018. Today is February 6, 2019. I have made numerous calls to both BOA and Santander Consumer customer service. Each company assured me the onus was on the other company to take care of my issues. I went in person to BOA and was told Santander needs to reverse the payments. to this very minute there has been no resolution to this ongoing, seemingly out of control predicament. I am out $250. Santander Consumer USA has that $250. I want it returned immediately.

I was financed thru this company in February 2015, at that time I didn't know they were a rip off company with daily compounded interest. My financed amount was $15, 000 and now 4 years later they say I still owe $13, 000, impossible I was charged a $10.95 fee 34 times for a total of $372.30 for paying my car note out of my checking account I am due this money back. I want to file charges against them but I don't know how to do so. They will not refinance the car and although I have had some life challenges none of the payments I made have gone towards the principal, they have an FFF rating with the BBB. I was not explained what I should have been regarding this company or I never would have agree to a contract with them. Can anyone offer any advice? I saw the story on the news about them here in Orlando and that's how I gained the information.

Investment consultant did not disclose meaning of LOI on my $250, 000 investment. Joseph Pietrykowski is an unprofessional untrustworthy consultant in which I entrusted
My life savings. A large amount of fees were withdrawn from my account and he didn't know why. Turns out he knew what it was and tried to cover it up. I would like to file a formal complaint against this person.

we financed a vehicle with Santander in 2014. My Apr is over 24% with payments at over $500 a month. I have been paying all this time with out the actual price going down my whole payment goes to the interest this is ridiculous. Hope you can help. I have tried to contact them on several occasions with no resolve as well as Paul Bianco whom no longer uses them.for this reason. My wife is a cancer patient and I have an autistic son 1 put of 8 of my children. We can not afford to keep paying this payment as we will loose our home.
Brian Rogers

I was a drive from van 150 they took it. Its not mi van and they keep mi personal paper. I ask if they give mi paper backk and one spanish lady from santander toll me wi will trhow away your paper and I toll her I will make report to the police station. She dont care. So there its no way to get them. Permit. Licence, certicate, dmv papers aand personal equitment

Ive been dealing with santander for 5 years and my payment is higher 24000 when it was only 18000 in the begining i got a year left on this car and i do not know what im going to do. I jst want this nightmare to be over it seems like imma be paying for this car forever or give it back to them bt then they will screw up my credit for atleast 10 years please help

I purchased a Mazda 6 from car max around 2014, I had the car repoed, which I admit was my fault because of nonpayment due to being unable to pay.

I looked at my payment form and seen that I owed about 12, 000. I made payments for over a year and that amount never changed! Towards the end of my payments to them, I asked why it never went down since I was making payments and they said that it was because I owed more than that.

They said I owed 12, 000 plus another 12, 000 dollars. The person said they financed me for 24, 000. This doesn't make sense 24, 000 on a 12, 000 car. The price for the car at the dealership was 12, 000. So, when the was taken from me, I received a letter that said when they sell the car, the amount it would be sold for would be deducted from what I owe.

Finally I received a letter saying they sold the car and how much I owe. They sold it for around $500, and I owed about $11, 700. What happened to the 24, 000 that I owed? If that is not the case and what I was paying was just for the $12000, then what was I making payment too? We're they just pocketing that? That is why I stopped paying because I never seen the amount owed lower when I was making payment!

June of 2017 I purchased a vehicle through santander for $12, 000. In december 2017 the vehicle was repossessed by santander due to $189.00 unpaid fee. Santander reinstatement department said that as of november 1, 2017 they had made a "new company rule" that anyone that had a vehicle repossed within the 1st 6 months the loan had to either be paid in full or the vehicle would be sold by santander. My contact never states the new rule

1.Harassing phone calls.
2.Only paying interest on a 2008 - still over $24K.
3.Offers to defer - not explaining anything about it to us when we are having financial hardship.
4.Cannot understand customer agent.
5.Processing payments improperly.
6.Now receiving call from Sam Founder (attorney?)
7.Harassing phone call (now by an attorney?) - still not clear who they are with.
8. I do not understand what kind of loan I have. Purchase a used call in 2013 for $23K and now still owe over &24K.
9. I need help figuring out what I am paying on.
10. Now I owe $4K+ in so many kind of fees that I don't know what fees.
11. Feel threatened to be sued.

Overall, I owe more now than in 2013 at the time of the purchase of our car.

Need help with and how to get help regarding all the above issues. Especially Santander asking our address where the car is parked.

I got my car with them back in 2012 and here it is now 2019 and I'm still paying on a 2007 v6 convertible red Ford mustang that they say I still owe $2800.00 . Yesterday I calculated that I've paid 28000.00 for this car and by the time I pay the remaining I'd been done paid 30, 000.00 for it...It never dawn on me til my friend said that my car should be paid for by now and i was thinking that a bank wldnt get over on a person but I want what's owed to me cuz I priced a 2019 mustang and its priced at 31000.00...So please let me know what I need to do because I am a single mom that's already making ends meet for someone to think that they gone get over me... So I request a refund cause i know I'm due way over 10, 000.00 dollars plus!

My Versace Note got repossed in 2016. Santander Consumer sold the car and went up on the loan amount and raised the interest on the loan. After contacting them before the repossession concerning the status of me losing my job at no fault of my own. They were very rude about it and stated that I was 1 month behind and they would be sending the tow company during the middle of the night to get it. I said for 1 month and even after giving a date that I would be able to pay it. The customer service just laughed and said ; oh well that's on you. I couldn't believe that someone that is supposed to be professional could be so inconsiderate and rude. Tried several times after repossession to get the true amount so I could start working on paying the balance off and was told I would be paying this off the rest of my life because they was going to keep adding daily interest and when they send to Credit Bureau it will never close because they will keep revolving the account so I will not be able to get anything else because my credit will be bad. And sure enough my credit is ruined because of what Santander Consumer USA is doing. Please help me and many others that have experienced this and experiencing this now from the company to put an end to it. Everyone has experienced a downward situation in life but to take advantage of one is ungodly. Thank You

so i have a 15 fusion se, borrowed 14057. with my intrerest its 25000, so i hit a deer 12/27/18 the day my payment is do so i call and tell them the response ok mr. houchins we will post pone until insurance comes through. ok great next thing i know im getting a call from another rep you still have to pay on your car note we can not help you, well i hit a deet the car does not drive and the other rep said you would postpone until we know more, well mr. houchins you need to take a loan out to pay us, lol hell no you can wait if you cant wait then repo it and il call a lawyer.. click. so now im up to 8 calls a day every hour or so saying i must make a payment or we will note this in your account and postpone, its like talking to a brick wall

I been told if I just paid 200.00 a month interest i would not be charged additional interest shortly i became disable after obtaining automobile in Hope's of keeping car I was told year befor last that when was anke to give more I did 3 payments at once meant nothing. I still owe next month after doing that and did not inderstand how s that possible. Santander has or should be looked into. The FTC.need to be contacted and.forced to look at Santander auto loans or are they being paid off. They are predatory lenders.The Ftc.is not helping

Purchased a 2015 Ford fusion SE, said my credit was bad and only had 2 cars on the lot that I could get and both were 2015 and I couldn't get anything older than that. They knew I couldn't get my car back because it was leaking antifreeze and I couldn't drive it. so I had to purchase one in the place was closing and when we enter sign the papers saying that the only place that would give me the loan was Santander. Charged me 18 percent interest for 7 years, all the money is going towards the interest . My payments are 387.13 months by the end of the 7 years I will have paid over 20, 000 on this car. They have been harrassing me emailing me saying my payment was due even though I wasn't behind on my payment.

I purchased a 2009 Nissan which was financed through Santa Consumers. The vehicle was purchased for 19k$. My monthly payments were $369.00 a month. I paid on this vehicle for about 4 years. After becoming unemployed, I called them and inquired about the balance on the vehicle and it was over $10, 000.00 more added to the cost of the vehicle in late fees and or interest. So instead of purchasing the vehicle for 19k they were actually charging me $29k. Unfortunately, I didn't check their credibility until after they reposessed my car and sold at an auction. I discussed this issue with a neighbor and he informed me of the terrible reviews received by many other Consumers.

I had my car since 2013 - paid over 20, 000 on a 1700 loan and told I still owe 17, 000- If there is ever another class action suit count me in . SANTANDER IS ABSOLUTELY the worst and they take advantage of hard working people, If I could rate them a zero I would . It appears nothing has been applied to my original loan, all I can say is STAY AWAY, not a good finance company

They have towed my car twice. My bill was current in August because I was looking for a new car. It's now November and it says I'm 2300 passed due. I looked at my passed statements and all of them show that I've been passed due over 2K every month which is not correct! How was I looking at new cars! Are they going in and changing the statements? Now I called carmax to refund my warrenties and they said it looks as if Santander has canceled then without my knowledge and I'm supposed to sign off on that! Is there a number I can call about this? I'm active duty military in North Carolina. I need all the info I can get!