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Santa Barbara Tax Products Group [SBTPG]
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Santa Barbara Tax Products Group [SBTPG]
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1.1 252 Reviews

Santa Barbara Tax Products Group [SBTPG] Complaints Summary

5 Resolved
246 Unresolved
Our verdict: If considering services from Santa Barbara Tax Products Group [SBTPG] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Santa Barbara Tax Products Group [SBTPG] reviews & complaints 252

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2:55 pm EDT

Santa Barbara Tax Products Group [SBTPG] Santa Barbara Tax Products Group (SBTPG)

I have been waiting on my refund from them since March 1, 2022. It shows the IRS sent it to them on that day. They have been holding it ever since. I have called numerous times and have been given the run around each time. The first time, they said my check was mailed out on the 3rd, and to wait 5-7 business days to receive it. I did that. Didn' receive anything. I called back and they told me it hasn't been mailed out yet, but has been printed and will go out that following Wednesday. I called back Thursday to see if it had been mailed out. They said they don't know where I got that information from and that it hadn't even been printed yet, but would be mailed out last Friday. That didn't happen. I spoke with someone today and they said they do not even have access to any of the information that the previous reps were giving me, so he doesn't know why they told me any of that. I have asked to speak with a supervisor who they claim will call me back within 24 hrs. I haven't heard back from anyone. I was also told the bank rejected it because of invalid routing number. This is incorrect. I provided the correct routing and checking number. I am waiting on $12,000+, there is no way I am going to mess up on that. Not to mention, I pulled my 1040 paper from the IRS website AND intuit to double check the routing and checking, and what the IRS sent over them is the correct routing and checking, so I do know why they are lying, telling customers we gave you incorrect information. This is ridiculous. I am ready to pursue legal action against them. I NEED MY MONEY

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Ashley Floyd
, US
Mar 22, 2022 5:49 pm EDT

I am pursuing legal action as well, they are doing this to everyone. They need to be held accountable. Down with this shady company, forever. 💯 They're thieves!

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Lachelle Degraffenreid
, US
Mar 21, 2022 5:00 pm EDT

I'm also in the same boat as you. I'm so very frustrated. March 4th they told me they printed my check.Said on the 9th it was mailed off. Now I'm still waiting n was told today to wait 21 business days. If I was to submit a list check form. I can do that but not guarantee that my check will be sent right out after . I'm really lost and mad watching for the mail person like crazy smh.

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Crystal55555
Cusseta, US
Mar 22, 2022 5:51 pm EDT
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We are the same Im at the mailbox daily calling the post office no way it takes 21 days for nothing to come anywhere via mail they said my check was mailed on 9tshe did say tomorrow is 10 days then she said dont put stop check on it because it will then start a process over but she also said Its something going on but she cant speak on it so Im confused like heck I just want my money and ill never use this free tax usa again i always use them never had this or any issues

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12:21 pm EDT
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Santa Barbara Tax Products Group [SBTPG] sbtgp not sending my federal return

Supposedly my bank info was wrong so my federal was sent back on 2/24/22 to sbtgp. They claim they mailed it on the 2nd, and 4th of march. Its now the 21st and still no money. This is 17000$ plus dollars i need for bills and my kids. They keep lieing to me and telling me its coming, or i need to fill out a form the put a stop on this check and have a new one sent. They take forever to answer, they are rude and everyone i talk to has a new story. Im gonna lose my house and have other money troubles due to this. Its unacceptable and complete [censored]. I need my money now!

Desired outcome: Get me my damn money before i lose everything

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Crystal55555
Cusseta, US
Mar 22, 2022 5:53 pm EDT
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Im with you my landlord cant wait much longer my kids and I will be out too this is sad and nobody is doing anything about this issue

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Ashley Floyd
, US
Mar 22, 2022 5:51 pm EDT

I think we all need to find a way to make this go more public than it already has, this company is committing federal offenses by robbing us of our tax refunds. They must be held accountable. I am going to file charges. I keep telling them, it's time to go take action. NOW!

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3:53 am EDT
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Santa Barbara Tax Products Group [SBTPG] My tax refund got rejected from my bank and sent back to TPG

My tax refund got sent back to TPG account because my Bank limit for direct deposit is $15,000 and unfortunately that was the amount of my refund. The IRS website says payment sent and they told me to get ahold of my bank for more details so that's why I'm contacting TPG for my tax refund and it's stating "Bank Print Check Via" Why?

Can you tell me what I need to do so I can fix this problem and I can get my refund?!

Desired outcome: I'd appreciate a response

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1:23 am EDT

Santa Barbara Tax Products Group [SBTPG] Did not send me my full refund. Only sent me a third of my refund.

When I filed I was aware of an offset that I had to finish paying and the offset was successfully completed and I was to receive the difference from the IRS (refund was $7305.00 before offset). They indicated was still a sufficient amount ( $4,505 ) and that I was to receive my remaining balance in a few days. Well finally the day came to receive my refund of the remaining balance ($4505.00) but only received ($1404) and an email from TPG Products and SBTPG . When I spoke to the IRS they said that they sent out the remaining balance properly and that the people above is whom deducted funds and to inquire to them that they return the remaining payment or that legal action was to follow.

Desired outcome: To return my remaining funds to my account immediately

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2:24 am EDT

Santa Barbara Tax Products Group [SBTPG] My refund would be cool.

Cannot begin to explain how fvcking pissed I am. Same story everywhere I look. Direct deposit failed for no fvcking reason. Have had over 1000 fvcking dollars taken out. And now I'm waiting on a fvcking check, which nobody anywhere seems to have any clue where the check is or when the fvck I will recieve it. Like, I have more bank accounts, numerous direct deposits at my disposal. But then how are they supposed to get their 30 dollars, and their interest off my money? Oh wait, they aren't supposed to be fvcking with my goddamn money, they should be doing their fvcking jobs. God. I am going to fvcking explode. They are lucky I don't completely flip the fvck out and start seriously inflicting damage on them, as it would take far less than what I have already been put through, to make them fvcking kill themselves. There are thousands upon thousands of people that are homeless, losing their houses, their jobs, their loved ones, their own health in decline, going to jail or prison, as a direct result of this fvcking system that we are in. Literally, an entire government, written by fvcking bankers. This country has been stripped of everything great that it once was and now its people are brainwashed into thinking its the best place ever, and doing their 'civic fvcking duty' to uphold the system, without anyone even having to tell them to. One thing is for sure, if anyone ever tells you that misfortune people 'made their own bed' or they are 'lazy' or 'beggars' or decline to let someone on the street use their cell phone, or give them a dollar, or food, or fvck, let someone stay in a room in their fvcking mansion, when the room is always fvcking empty, and its [censored]ing freezing outside, these kinds of people that behave like this, who are 'better' than everyone who has less than they do, it might even be you reading this, are terrible fvcking people, and I can promise you for a fact, they have never been put in a rough situation in their entire fvcking lives. Their problems are a [censored]ing joke. If your problem is too many people are asking you for money, fvck you, that's not a fvcking problem. Try having no family, no money, no vehicle, homeless, with your puppy, in the middle of winter, no phone, no fvcking blanket, no one to talk to, and then having to try to get the energy and courage, with crippling depression and anxiety and stress weighing you down, to try to go and have to beg someone for a cpl dollars, or beg for your own fvcking tax refund, that you have been waiting for fvcking ever for, so u can get a fvcking vehicle to get off the street, and get a job, and maybe, highly unlikely, but maybe be fortunate enough one day to be able to actually have a place with walls and a bathroom to live in, but with no or bad credit, is more than likely not going to happen. Anyways, God bless all the good, caring, people out there.

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6:25 pm EDT

Santa Barbara Tax Products Group [SBTPG] My refund

I filed with Turbo Tax Tax product group received my money on February 24, 2022 from Irs. Everytime I call its something different and be on hold for hours and hors. I have requested to speak to supervisor no one hS contacted me back. It is March 18th and still do not have me refund. They are rude and never can help. I have emailed customer support and still nothing. They gave me a date and still no check. Even thou it was supposed to be direct deposit. Then charged 30 to print they check.

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4:33 pm EDT
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Santa Barbara Tax Products Group [SBTPG] Sbtpg

Tax refund was sent to on 2/18...SBTPG received the refund and deposit it to back account. Informed them bank account is closed. Stated that check will be mailed out once bank reject the deposit and a $30 check fee will be taken out.. Call 3/1..stated check was printed and mailed out same day..Call back 3/8..stated check was printed on 3/1 and mailed on 4th to wait til 3/18.which is 10 days not including weekends. 3/18 no check...Where is my money?...

Desired outcome: Want what is owed to me..ALL OF IT

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username89754316761320
Italy, IT
Mar 20, 2022 11:13 pm EDT

I was told the exact same thing, my check would be here 3/18 and no check. AT ALL somethings fishy

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2:14 pm EDT
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Santa Barbara Tax Products Group [SBTPG] my tax refund

I`m highly dissatisfied with the tax service i received. I was supposed to receive it on the 24th of feb. My funds were received on the 19th and for some not made availble until the 24th and because my account numbers where not in the correct order my refund was supposed to mailed in the form of a check that i havent received, i was also told that iwould have to pay a reissue fee of 30.00 because it not deposited and i still have not received anything, i cant get a supervsior . I have been hospitalized and havent been able to work plus ive already lost my home because i didnt get my deposit and because i couldnt give the landlord an esitmated time that i would receive it im having to move all while dealing with my health. The company should have something in place that verifies all the info before the it is received

Desired outcome: I WOULD LIKE TO RECEIVE MY RETURN AND BE ABLE TO FOCUS ON MY HEALTH

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Joanne Testa
, US
Mar 18, 2022 8:55 pm EDT

I want to start a civil suit against this company

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1:12 pm EDT

Santa Barbara Tax Products Group [SBTPG] Tax refund

This sorry excuse for a bank the irs's my money was sent to them on March 1st supposedly they sent it and it was sent back to them on the 9th every day since then they say I was issued a check that day the 9th the 10th the 11th all the way through the 18th now it just says I was issued a check that day this place is horrible sorry excuse for a company it will never happen again they are holding $11,000 of my money just so they can make more money I guess and they took an extra $30 out of my check horrible horrible place do not ever use the service or you will be sorry very sorry

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1:03 pm EDT

Santa Barbara Tax Products Group [SBTPG] Payment issue,represenative,

A check was mailed to me on feb 2,2022 however the check was sent back to tbg, they advised i submitted a ibond for which i did 25 days ago . I have been calling everyday for 24 days only for the represenatives to tell me something different ,the customer service is so under trained and most have no experience. On march 4,2022 they told me the check was mailed out here today is march 18,2022 and i have not received the check ,so i called and asked them if they can provide me with the tracking number of the check which several represenatives told me they could,and today they are telling me they can not provide me with the tracking number. Now they are telling me to submitt another ibond form which is ridiculous cause i already submitted 2 of them . This is very sad customer service and i wouldnt recommend anyone to there services

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Joanne Testa
, US
Mar 19, 2022 9:25 am EDT

I'm with you going to blast them every way possible!

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9:11 am EDT

Santa Barbara Tax Products Group [SBTPG] Turbo tax bank tpg

Turbo tax has said it was in the mail on 3/4/2022

Today is 3/18/2022 my bank got it in the 24th tpg been had my direct deposit since the 18 of February but did I send it to my bank until the 24 th but my bank had already had it 5 days and sent it back it’s a damn shame turbo tax will not have 31 million people next year all because they decided to let the bank steal our money no refund 10 days came and gone customer service don’t no nothin stalling for them I hope they no next year some of them will be laid off because they don’t have as many customers since they wanna lie for them and please to the people out there every one start making Tic Tocs rabout what’ going on so we can spread the word faster and get this class action lawsuit going and the new media faster

Desired outcome: For me to get my money sent back to my bank so I can get paid

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Update by S. G
Mar 18, 2022 8:53 am EDT

Turbo tax bank told me 7 to 10 buisness days it’s the 10 day and still nothin it’s was very disappointing to no that my money still had made it to me turbo tax is just taking out money and letting the bank do what ever after they’ve gotton there fees the operator don’t no what going and are liars! People have bills to pay

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Kristin Kimble
, US
Mar 18, 2022 6:32 pm EDT

Same thing with me. I was told my check was mailed 3/4/22 and I still do not have it and they seem to be doing nothing about it. This is so sad. I will never file with Turbo Tax or anyone who uses them

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9:58 pm EDT

Santa Barbara Tax Products Group [SBTPG] Tax Money still not received

First off when I filed my taxes I followed everything turbo tax said and the IRS held and adjusted my refund by $1,000 because turbo taxes calculations were off. Once the IRS finally sent out my money on 03/01 to my bank account and conveniently my account number was missing 1 number from the end of it. I checked that number multiple times before I submitted it. I immediately reach out to turbo tax who said I had to contact SBTG who told me my check was issued on 03/03/2022 and should be here in 10 days. I thought there is no way it will take 10 days to come in the mail. Ha wrong 10th day here we are still no check and SBTG will not answer any of my support tickets I have submitted on their website. I will never ever use turbo tax or any company that utilizes SBTG not only are they liars they have awful customer service.

Desired outcome: I want my refund it would be great if they would overnight a new check with a tracking number. Why they would send a check like that with no tracking information is kind of unsecure to begin with.

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Kristin Kimble
, US
Mar 18, 2022 6:29 pm EDT

Same thing I'm going through. March 18th 2022 and still no check.

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2:57 pm EDT

Santa Barbara Tax Products Group [SBTPG] Withholding my income tax refund

I filed my taxes on march 3rd opted for direct deposit correctly put my checking and routing number. Was told my refund was deposited on february 24th, 2022 by the irs and sent to sbtpg unbenounced to me. Within a few days I noticed no money I contacted your company and was told I never put checking and routing number which I did because I called tax slayer and verified that I did. I was then told a check was being mailed on thursday cause that rep said checks get mailed tuesday and thursdays which was a lie no check was mailed. I called back a few days later to be lied to again and a total different story from the first one now checks get mailed wednesday and friday. I also called and told rep I moved so she emailed me a form that I had to print out and get notarized emailed back numerous times got no response back at all so again when I called a rep tells me that your company doesn't change addresses and no forms are sent out. It's almost a month I want my tax refund immediately! I have contacted you bbb, I have contacted an attorney and I have contacted the irs. I want my checks directly deposited into my checking account! Stop the bs and so the right thing

Desired outcome: GIVING ME MY INCOME TAX REFUND TODAY

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Update by Joanne Testa
Mar 19, 2022 9:37 am EDT

This company could care less about any customer. They lie, no one ever calls back. I did my taxes through tax slayer they sent my info to sbtpg who received my refund on the 24th of February so I should of had it by the 26th the latest. I called tax slayer they told me I had to call sbtpg who told me a check was mailed first of all I never opted for a mailed check I put my checking information for direct deposit which I was told that I never put in and I was told a check was mailed on the 4th of March the 8th, 10th, 12th 14th and 17th in which I gave up. Since no one is willing to be honest and release my funds to me I have reported this company to BBB the IRS News on Your Side and I contacted an attorney. I am coming after you hard.

I want my money

Update by Joanne Testa
Mar 20, 2022 8:30 pm EDT

I already put in my complaint it's the same as everyone on here. I am telling you people I want my refund asap directly deposited into my account. I am calling the Federal Trade Commision on Monday. I already contacted the BBB and the IRS. After my call on Monday I am calling an attorney as well to file a civil suit for myself and all the people you wronged. I should of had my refund by the 25th of February the IRS sent it to you on the 24th. I also contacted the news and sent them copies of all the complaints on your site.

Update by Joanne Testa
Mar 20, 2022 10:43 pm EDT

I already filed many complaints. Just letting everyone know on here that I am looking into a class action suit. I forwarded them this complaint page so we can get help and out money plus some for pain and suffering.

Oh and attached is proof that I was emailed a form to fill out for change of address and a few days later told that you don't change addresses. So not only do any of you hight ups get on the phone, no one responds to emails amd every one of your representatives lie. Karma is going to get you all because I am not going to stop until I get my full refund for all the aggravation I have endured.

To everyone else complaining go to website I posted below to complain with them we can file a civil suit. Good luck everyone I hope you all get your refunds

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Moe Moe
, US
Jul 21, 2022 11:35 pm EDT

we're the website

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Weirdfishes
Virginia Beach, US
Apr 27, 2022 5:42 pm EDT
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Intuit overcharged me by $199. Charged me for "self-employed" although I was not. I was told I would get a refund. Have not received it yet. Found out 2 months later that is was to come through a third party company who is Santa Barbara Tax Product Group. Apparently, they sent my refund out "was processed" is what Intuit rep told me, on March 3, 2022. Have not received it. Been on the phone with intuit for over an hour for the last 2 days. No one knows anything. Poor rep on the phone is talking with intuit honchos who are giving him the runaround. This company is on it's way out. Tell everyone NEVER to do taxes with Turbo Tax or Intuit again. They turn us over, once they get their money, to third parties who don't give a crap about us. No one has been helpful from Intuit. I can't even get through to a real person on Santa Barbara Tax Product Group [protected] number. It's all prompts. Who is in for a class action lawsuit against Intuit?

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username89754316761320
Italy, IT
Mar 20, 2022 11:09 pm EDT

Im going threw the sammme problem, how can we sue these people they are literally holding our money IRS paid me 3/2/2022 DD, however the said my bank rejected it and sent it to SBTG. Called them spoke with a live person they stated in one calllllll they didnt know when my check would be mailed either Wednesday or friday (being those are the only days they mail checks out) THEN i called friday and they said "ohhh we mailed out your check 3/4/2022 it should get to you 3/18/2022". It's now 3/20/22 and no check in the mail. Plus my number blocked.

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1:22 pm EDT

Santa Barbara Tax Products Group [SBTPG] State/ tax refunds

My state and federal refund was both supposed to be DD to my account. I did not opt to pay the tax fees out of my refund later, so why was my money sent to this bank. I have called numerous times to be told 3-4 different dates n statements. First it was my state refund was sent on 3/12 then 3/14 then 3/2 then it was my federal will be DD my account 3/16 and they don't send state n federal at the same time, that I would receive my federal first via DD 3/16 then they would mail me my state. Since when I've always gotten my state first then my federal. Then it was my state never got mailed out yet. So which is it? Where is my money? This can't be legal, how is this allowed? I'm a struggling single mother that needs her refunds now. Someone please help me

Desired outcome: My refunds sent immediately

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Joanne Testa
, US
Mar 24, 2022 9:39 pm EDT

I think if we all contact the IRS and have new checks reissued us.

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8:33 pm EDT

Santa Barbara Tax Products Group [SBTPG] ecieving my tyax refund

on febuary 18 i filed my taxes with turbo taxes and it was approved and supposebly deposited into my bank account by thew second of march 2ndstill havent recieved my refund yet ..they claimed i had a number wrong on my bank account so the said they mailed me a paper check..then after days of not recieving it i finally talk to someone they said that someone on their end put bank account and routing numbers in the wrong place...i used turbo tax last year with same information so i felt something wasnt right.if my numbers were wrong isnt that whats im paying them for to look over my information...257.00 to be exact for maximum beneifits..this is a scam and i will be contacting an attorney and law enforcement...why is turbo tax giving people a number to call but they advertising a 100% guarantee...and they claim to have an attorney to represent you but it looks like they gonna need him for themselves...this is the sloppiest buisness ever and one thing for sure H and R block will b richer next year..and i would like to know how turbo tax got paid but i didnt..another thing i went to my bank and it wasnt a turned down transaction nowhere in their system...i might be from n.c but i dont mind driving to texas cause iw ant my money

Desired outcome: i want my money tomorrow and i want my fees returned to me and somebody in prison..people work too hard to be screwed over like this...i hope by the end of the week its a million complaints ...

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5:59 pm EDT

Santa Barbara Tax Products Group [SBTPG] Santa Barbara Bank/TPG

I filed my 2021 Federal taxes with Turbo Tax and elected to have my turbo fees to be deducted from my 2021 Federal tax refunds to have my refund be direct deposited into my bank account. When I viewed "IRS", Where is my Refund, it showed that the IRS sent my refund money to Santa Barbara Bank on 2nd March 2022. Santa Barbara is the bank that Turbo tax uses to deduct their fees and then Santa Barbara Bank TPG is to deposit the rest of the direct deposit rest of the refund into my bank account. Every time I take to an TPG agent they tell me that they do not have my 2012 Federal refunds.

I contacted a IRS advocate and the research my case and stated the my refund has been sent to Santa Barbara Bank/TPG on the 2nd of March. That is conforming that Santa Barbara Bank does have my money, They better release it and these refund is not their money to draw interest of. Turbo tax say also, that they do not no where my 2021 tax refunds are. All of the businesses are SCAMS. Turbo tax and Santa Barbara Bank.

Desired outcome: For Santa Barbara/TPG to release my 2021 Federal refund taxes and direct deposit them into my bank account ASAP

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Shai22
Brooklyn, US
Mar 20, 2022 10:32 pm EDT
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Im not understanding why my refund check is still not here. Was told it was mail March 4th here I am on the 20th with no check. This is not cool at all I need my money!

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1:43 pm EDT

Santa Barbara Tax Products Group [SBTPG] I want my tax refund

I filed my taxes through TurboTax this year as I have in the past I put the wrong account number those kick back to Santa Barbara tax product group this was back in February I still have not received my money and every time I call I get a different date on when the check was mailed out I have checked several complaints I'll check with a better Business bureau and I say nothing bad things about this company I will be calling the Federal trade commission I will be going through the department of Justice this company is a scam they are holding people's refunds and I want my money and I will fight to the end to get it you people are wrong you're taking money from hard working people American citizens so I hope you people are prepared to go to jail this is wrong and you need to be stopped

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Tguidry
Chulavista, US
Aug 24, 2022 5:06 pm EDT
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Did you ever get a response I never got my money

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1:39 pm EDT
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Santa Barbara Tax Products Group [SBTPG] Not receiving my check

SBTPG has had my tax refund since 2/18, tried to deposit it into my account but couldn't due to one number being off on my account number. I was told that a check was printed and mailed to me on 2/28, 3/01, and also 3/04. So which is it, and how come I still have not received it. Then everyday when I call, the automated system also gives me different dates about my check being mailed off. I called today to be told that couldn't no information be given to me regarding my account, and that someone from hirer up will be contacting me, which I still haven't received the call. I just want MY money. Why is that so hard to do? I'm on the verge of being evicted from my home and my car getting repossessed all because you all are playing with my money

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Lisann123
Jefferson city, US
Mar 18, 2022 8:52 am EDT

Going through the same thing

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Naomi Parker
, US
Mar 17, 2022 8:07 pm EDT

I am in the same boat. Please let me know if you have any success. My email is namiep84@gmail.com. This can not be legal at all.

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9:54 am EDT

Santa Barbara Tax Products Group [SBTPG] 2022 taxes

I been filing my taxes with TurboTax for years this year same account same info now all of a sudden it’s the wrong account info I don’t even know the numbers that was on there where they came from guess it was THEIR system error since then they have been saying my taxes was approved 2/23 and sent to my account 2/24/22 for some reason didn’t accept it wrong acct number that was a SBTPG error not mine been using the same account for years, now I was told that week they was printing me a bank check and mailing it about March 1 so I called like hey what’s going on agent says we mail checks every Tuesday and Thursday so March 2 I called they said it was sent out that day give it 3-5 business days we are last 3-5 business day now I call again March 14th,2022 they say the same thing I’ve been speaking to a actual agent I don’t listen to the automated system I put all my info in then press 4 yes you will be on hold for about 2 hours but about my money I do not care I hold everytime or press 1 for a callback when a agent is available still take them 2 hours to call back and they say the same thing it’s been mailed out bank print check on the 2nd it should be here by Wednesday which is today and if not call them back I want to cry really I been waiting almost a month now and it’s like they just holding my money or done stole it either way I don’t have it and doesn’t seem like they plan on giving it to me I’m writing this to let everyone else know my issues you aren’t the only one mine was approved 2/23/22 and put off all the conversation and lying it’s now 3/16/22 and I stillllllllll don’t have my money also I have the usps

(post office dashboard) app on my phone where you can track your mail and the dashboard shows you your mail daily I have no upcoming mail today or tomorrow so I’m going to call back today and they are going to have to overnight my stuff at this point I’m not accepting anything else so I know this is going to be a long upsetting Day hope I’ve made someone else aware I feel like I’ve been scammed!

Desired outcome: To receive my income tax check !!!!!!

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Santa Barbara Tax Products Group [SBTPG] My refund!

As of today3-14-2022, I have been told the check was being sent out again! This is the 3rd or 4th time someone at SBTPG has made this claim. Dates starting all the way back to [protected], after I let them know on [protected]. There is zero concern for that this is doing to families. It's just one story after the next. Everyday is truly a new story. I feel like at this point there is nothing left to do but pursue legal action.

The way this company has gone about handling my return and hundreds of others from what I've seen is truly despicable. They only pretended to resolve the matter due to being contacted by the BBB, then still never sent the check(that was on 3-2-2022). I called and that was confirmed, no check was ever sent. I will never use any software that is associated with this company or any of its affiliates again. I have also filed complaints with the Attorney General of Consumer Complaints, reopened my BBB complaint and will next be filing with California Department of Financial and Protection and Innovation .

Desired outcome: Receive my full refund!

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Judy L. Eaton
, US
Oct 27, 2022 7:32 pm EDT

Also filed with CA A.G. who sent SBTPG's reply which was an impersonal, boiler-plate-style letter that they have probably utilized hundreds of times. The info provided to me by the A.G.'s office re contacting SB yielded nothing. This entity has mastered the art of obfuscation to perfection. Been waiting since June 2020 for a substantial refund. IRS also has a unit trying to trace my refund. Judging by the number of complaints, it's reasonable to conclude they are incompetent and/or running a criminal operation. It's impossible to get thru the wall they have constructed to avoid contact. A registered letter I sent came back to me undelivered, no such address. I am attempting to do what I can before I seek professional help.

Santa Barbara Tax Products Group [SBTPG] In-depth Review

Overview: Santa Barbara Tax Products Group (SBTPG) is a prominent player in the tax industry, providing essential services to individuals and businesses. With their expertise and experience, SBTPG plays a crucial role in facilitating tax processes and ensuring smooth transactions.

Services Offered: SBTPG offers a comprehensive range of services to meet the diverse needs of their clients. These services include tax refund processing, tax payment solutions, and refund transfers. Each service is designed to simplify the tax process and provide numerous benefits, such as faster refunds, convenient payment options, and secure transactions.

Customer Experience: SBTPG's website is user-friendly and easy to navigate, ensuring a seamless experience for customers. The availability of customer support channels, including phone, email, and live chat, further enhances the overall experience. Users can rely on the knowledgeable and helpful support representatives to address their queries and concerns promptly.

Pricing and Fees: SBTPG maintains transparency in its pricing structure, allowing customers to have a clear understanding of the fees involved. When compared to competitors, SBTPG's fees are competitive and reasonable. There are no hidden charges or additional costs, ensuring customers can trust the accuracy of their financial transactions.

Security and Privacy: SBTPG prioritizes the security and privacy of customer information. They adhere to industry standards and regulations, implementing robust encryption and data protection protocols. Customers can trust that their sensitive data is safeguarded throughout the tax process.

Speed and Efficiency: SBTPG excels in terms of speed and efficiency. They strive to process tax refunds and payments promptly, ensuring minimal delays for their customers. The platform's efficiency in handling transactions contributes to a hassle-free experience, allowing users to complete their tax-related tasks quickly and conveniently.

Customer Support: SBTPG offers excellent customer support through various channels, including phone, email, and live chat. Their support representatives are knowledgeable and responsive, providing timely assistance to customers. Issues or complaints are resolved efficiently, ensuring a positive customer support experience.

Reputation and Trustworthiness: SBTPG has established a strong reputation in the tax industry, earning the trust of numerous customers. Positive customer reviews and ratings reflect their commitment to delivering reliable and trustworthy services. Additionally, SBTPG has received notable awards and recognition, further solidifying their reputation.

Additional Features: SBTPG offers unique features that set them apart from competitors. Their integration with other tax software or platforms enhances convenience and efficiency for users. Furthermore, SBTPG provides value-added services and resources to customers, such as educational materials and resources to help them navigate the tax process effectively.

Pros and Cons: The main advantages of using SBTPG include their comprehensive range of services, user-friendly website, competitive pricing, and excellent customer support. However, some users may find that the processing time for tax refunds or payments could be improved.

Conclusion: Overall, SBTPG is a reliable and reputable choice for individuals and businesses seeking tax-related services. With their user-friendly platform, competitive pricing, and excellent customer support, SBTPG ensures a positive customer experience. However, users may consider exploring alternative options if faster processing times are a priority.

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Santa Barbara Tax Products Group [SBTPG] contacts

Phone number

+1 (800) 779-7228

Website

www.sbtpg.com

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