The complaint has been investigated and
resolved to the customer's satisfactionResolved Samuel Cabot Inc. — Paint after construction
resolved to the customer's satisfaction
I encountered endless problems with the use of Cabot Products to initially stain and then to remove the Cabot failed stain and refinish. Much correspondence with their tech department ensued. At the suggestion of the local paint store I requested the Cabot area tech look at the job for on site evaluation. That could not be done until a formal complaint according to their procedure was made. I did that and a totally convoluted incomplete spin was put on the evidentiary material.
The Cabot SPF coating does not comply with the description on the can. The Cabot Problem Stripper and Cabot Problem Solver Wood Cleaner though repeatedly applied did not effectively remove the
SPF finish. Their Australian Oil recommended for the re finish is a total disaster.
I suggest anyone thinking of using these products make certain that the painter is thoroughly familiar with their use, pros and cons. In order to avoid blame my painter misstated when contacted by Cabot be certain of the product and painter.