Samsung
reviews and complaints

I have a samsung s8 and my wife has a note 8, samsung has brought out a galaxy skin exclusive to the note 9 and tab s4, i have 2 boys that play fortnite, now like a lot of people out we cant just go and buy 2 note 9 just for the games.
I find this very appalling that samsung has favored the rich to the unfortunate people that cant afford a new device.
Maybe they should have at least considered making it for a model or 2 earlier.

لو سمحتو حد يكلمني ضروري انا عندي مشكله كبيره ومش عارفه اوصل لحد . . انا كنت راكبه مع كابتن من يومين وكانت تكاليف الرحله 55 جنيه فا انا دفعت 60 جنيه في شكل 20 ×3 ولكن بالغلط طلعوو 420 عشان الدنيا كانت ضلمه .. لو سمحتو كلموني ضروري ... لو سمحتو بحاول اوصلكوو بقالي يومين .. انا كده عايزه فلوسي .. واسم الكابتن محمد السيد .. وعربيته لونها احمر .. والرحله كانت من فندق كتاركت لحد الدائري للبراجيل .. والكابتن اخد الفلوس عادي لو سمحتو كلموني ضروووووووووووووووووووووري

My samsung note 8 which i got in feb 2018 have a dark spot on the screen. Went to samaung Mall of the Norths spoke to Lauren and Petunia, not very help full and just told me that i must pay for the screen even if theres no damage marks on the screen or the phone. I told her the guy from vodacom told me to come and show them and get their response. Petunia told me that vodacom must sort out their own problems with clients and not send them the samsung shop.

Continually have same reoccurring problem with ice maker. After service tech came 3 different times they deemed product to be replaced. Said someone would be in touch for exchange. After 10 days no contact. Called Samsung. They will keep you on the phone two hours and tell you there's nothing they can do. I even have the name of the person and his extension number, but they refuse to connect me. Direct number to ECR department is no longer in service.
Beyond frustrated. Feel taken.

I bought a Samsung S8 for my son's birthday 8 month ago.
Few days when the phone system requested to update which he follows then the phone shut.

We send to Samsung for checking and repair - as I am assume it will be still under warranty.

However, the first respond back to us is non genuine software that cause the damage which require me to pay additional 359 dollars approx, which I refuse.
i have further request them to put in writing which they also refuse

I have further make a phone call to Samsung Australia Customer Service - they said the case has been established it will be someone to call me back within 30 hours.

30 Hours later, they further make false accusation said they been trying contact me which they didnt do so. The phone return unrepair.

It is rather disappointed in comparison with how apple handle the matter.
If I dont get a rsponse, i will simple smash the samsung phone and post on face good.. and goodbye to this brand for ever.

Order. #MOPN0A0P2.

I am a Samsung Customer for more that 10 year, my entire household use Samsung products for years.
Recently we got two new phones and decided to activate Samsung Premium Case Protection, which lead us to the big disappointment. Process sound easy and not complicated, but today is the 3rd day when we continuously trying to active/enroll our phones into that program. First, entire activation process required to be done/completed through Samsung + application on the phone. Application crashes constantly and you have to start all over again, call to Samsung Support for advice & direction helplessly. Calls re-routed from one customer service field to another one. Representatives repeatedly saying like a mantra that everything should be fine and ask us to proceed the process over and over again through that crashing application.
Second, this process is required to do pictures through the mirror (front and back of the phone), special requirements: no fingers on the photo, no other objects, image should be clear/crisp otherwise pictures will be rejected by the computer. I spent 2.5 hrs first day and 1.5 second day just to re-due and re-sent pictures. All of the pictures were automatically rejected by computer or machine. We have used multiple mirrors, different lightings, day time, evening time but no luck. Called Customer service, but didn't receive help, was told to try over and over until it works & pictures would be accepted. Both representatives said that they haven't try to do pictures on their own and don't have any idea why system is so picky and pictures rejected (get me right I have two brand new phones, straight out of the box). I was very disappointed with a quality of customer service and technical support acknowledge with this process. I have asked to be transferred to supervisor and was told that they don't have a supervisor. I understand that the customer isn't always right, but amount of luck of help, rudeness and bad attitude making me worry about my tight relationship with Samsung. Sadly I have to write this Complain, so I can express my feeling and dissatisfaction. After all these time I am not really sure that the Samsung really wants their customers to have Premium Protection Care Plan, because it is almost impossible to completed enrollment process, I do photography professionally, but unfortunately it is not enough for Samsung to pass their test if the screens of my phones in prestiges condition.

Dear sir/madam
Greetings of the day!

I am Ekta Malhotra from India. I want to bring to your notice that on a recent trip to Dubai i had asked my brother to purchase a SAMSUNG GEAR S3 FRONTIER watch in black colour.
It was supposed to be my son's 13th Birthday gift who incidentally is a big fan of the samsung smart watches despite our whole family owning various versions of Iphones!
However to cut a long story short ...the watch was duly bought from CARREFOUR -mall of Emirates as both carrefour and samsung are trusted brands !
The watch was purchased on 20th July 2018 BY MR VIVEK MALHOTRA.
I received the watch on 28nd july and on 8th August the watch suddenly lost its heart beat monitoring feature and then some other apps were lost.We immediately took the watch to the customer care center of samsung in sector 51 noida .UP. where they kept the watch for a couple of days for reviewing. Today they returned the watch saying that the PCB in the watch is defective ...initially they thought it was the sensor.and it will cost somewhere around 8000 Rs to repair it!
Dear samsung team, please help me understand that that a trusted company like samsung is selling defective watches!My experience has been horrible .I Am running from pillar to post to get the watch of my son's dreams .. A product from your company which has a warranty of 1 year is not working for even a week and mind you its not some cheap watch but the samsung gear s3!

Please help me here with a solution or an alternative-though the product is purchased from UAE the international company of the product remains the same. so why cant i get the service in India? Also the person at the customer care advised that we can work on the watch if i could procure the international warranty... which i dont have as the people at carrefour never told us to buy one and we were not aware of it. Iam sending you pictures of the product and i am hoping that such genuine and renowned company would not break the trust of my child.

Thank you

Refrigerator, model #RF20HFENBBC, 2 months out of warranty quit working. Samsung sent info for repair for 2 places, 1 was 3 hours away, the other 1 hour away. Repair man suggested we junk it as it would cost more to repair than to replace. Customer service reply was pretty much "too bad". Started complaint with them in June, have customer reference number( [protected]). Wanted it fixed or replaced. Have since found that most local repair shops won't deal with Samsung and suggest any other brand due to performance.

Samsung sent a repairman out on May 12, 2018 and 4 more times after that. Repairman said refrigerator was unreparable. Since May 25th Samsung has had me email pictures of cut cord removed serial numbers copies of my receipts. Here, it is August 21st. No exchange as promised. August 27th my warranty expires and I think after that, I'm out $1057.00 and Samsung is done dealing with me.

Here is what my 2 year old Samsung Galaxy S7 looks like as of today. Worthless and $670 down the drain. So since my phone is not under warranty and you have my money for the phone, you obviously don't care how long it lasts. I was told by your rep that I'm out of luck because it's not under warranty. Yet it could have exploded or caught on fire.
You really care nothing about retaining your customers. I was an avid supporter of Samsung before this happened. I had a Samsung TV, a Samsung Tab A and verbally battled with people who said Apple was best. You are such a DISAPPOINTMENT. You can make this right and send me a new phone or I can tell this all over the internet to not buy Samsung products and post these pics.

This is the 3rd time my phone has gone invfor repair due to as far as im concerned the same issue.
Not being able to hear the person on the other end.
1st and second time done within 1 wk
This time im told its a different issue and its customer fault!
And that I need to pay!
That was last wk and I wss told I eould get a phone call within 24 hrs 😠
Im trying to find out where my phone is and im getting no help from customer service.
I pay 200 a month for 2 galaxy 8 phones and they are trying to say its my fault itd faulty!
Im furious.
If no contact from you by the 22nd of Aug im going to consumer affairs.
Ive had enough.
No more Samsung products fot me and certainly not recommendation

I bought a Samsung J5200 43 inch LED on March 31 last year. Earlier this week, about 4 and a half months after the warranty expired, the picture suddenly went extremely dim to the point it can barely be seen using a bright light pointed at the screen. Samsung only offered to cover the cost of parts for the repair, but I will still have to pay the technician for labor. It is absolutely ridiculous that Samsung refuses to fully back their defective and over priced products. I personally know others who have had similar experiences with this company, who refuse to buy their products anymore, and I feel I may soon join them. A longer warranty, would go a very long way for customer satisfaction. The fact that the TV failed not even 5 months after the warranty expired is very frustrating. If they would just own up to selling a faulty product and offer free repairs at the very least, it would be a tremendous improvement in their customer service.

I purchased a galaxy Samsung S9 and absolutely love it. I now purchased a Samsung smartwatch gear 3 classic, I read where I would receive a free band for my watch for pre-ordering. I didn't understand that you had to add it to the cart. That is not how I read it. In reading further I thought I would receive a wireless charger. Again nope I don't get that either. Even though it reads that you get 1. So in order to get the free band and pay extra for a small wireless charger I would have to cancel my order and to start over. Why do that when my watch will get here in a couple days. I am very disappointed where in the past Samsung was the best. I have spent a lot of money on Samsung products in the past few months. I am missing a part of my order as far as I am concerned because it cannot be sent separately. To me Samsung electronics were great products but starting to wonder about any further purchases. No one should have to cancel their order and start over to get what was advertised. I am in hopes that this will be addressed. would love a response to this complaint.

Donna Cisco

We purchased a Samsung Washing Machine from Lowes on 8/6/16. Soon after there was a recall which we had fixed. The machine never worked well. In June of this year, it quit spinning. I called Samsung and they were either going to give us a refund or have it repaired. We wanted the refund. We got a copy of the credit card statement and sent it in. We went to Lowes that day and purchased another machine, Maytag. It was delivered the next day and the Samsung machine was taked away. We were not told at the time of the first call we needed to keep the Samsung machine to get the refund. After at least 10 calls, we were told to get the slip showing the machine was hauled away. Then we were sent an email stating that we had requested a store exchange, which we never did. When I called Lowes, they said they had gotten this notice, but they would not be reimbursed by Samsung for the machine since they didn't have the old machine. The biggest problem with Samsung is that on one call they would say no refund. The next call I would get a refund. All calls were recorded, so I don't know why this would happen. We are only talking of a refund for $439.20. I know that I made at least 20 calls. It was so aggrivating and frustrating. I have several friends who have had the same type of problem with Samsung. On one call I was told that the machine was a recall, so even more reason for a refund.

To Tim Baxter and the other Samsung Administrators in North America and Korea and Asia in general: Please bring back Bixby Levels to the Samsung phone Note 8 and Note 9 and the future Note Ten. Now without Bixby Levels, there is no incentive to use Bixby anymore. Before, we could try out Bixby daily and give Samsung technicians feedback when Bixby did not work. We greatly appreciate your time and consideration in this important matter. From [protected]@gmail.com

Purchased a brand new samsung frame tv and no remote in box. Called samsung and they refused to replace at no charge.
They will now lose a customer!
13 total tvs from samsung and samsung will not send to me a remote control at no charge. Never seen customer service like this before.
So sad that all my appliances are samsung too. I never thought id been treated like this.
Back to Sony!

Sir this product of samsung has an issue of getting moisture inside it and there after it show on charging that it get moisture so I thought of going to service centre of samsung as I went they said that this product as an issue of moisture so they will use to get heat it up but as they heated mobile my mobile screan got damaged and also usb port got damaged and know they are telling that it screan cost would be 5500 and 2000 for usb port but as I only taken it 5 month ago and it's in warranty so I want my new set from company or they used to get cover it . I am from Kanpur and purchase it from Krishna mobile's pls tell the solution of issue

I am a fan of Samsung products, I like Samsung electronic devices very much. I have been using Samsung smart phones since Galaxy S7 edge. However, I was not having as good experience as before on the service issue happened to my Galaxy Note 8 recently.

I bought my Galaxy Note 8 in Dec 2017, I was satisfied with the performance until May 2018. I found color difference on parts of the screen when presenting the same picture. Therefore, I raised service ticket [protected] on May 19th and mailed my phone back to service center in Texas. From the service record, the solution was screen replacement.

I got my phone back on Jun 5th, the color difference issue was solved. However, I found a bad pixel on the left bottom of the screen which was not there before. This was an unexpected issue, because it should not pass the functional check before sending to me. As a result, I raised a new ticket [protected] and sent my phone back to service center for the second time. The solution was replacing the screen as well for this time.

I got my phone back again on Jun 18th, the bad pixel issue was solved. I was hoping the phone should be as healthy as before. However, two weeks later, my phone dropped into water when I took pictures besides the pool and I pulled it back immediately, but it wouldn't power up when I checked the phone later. Since Galaxy Note 8 is IP68 water proof, I was sure the phone could survive it, and the problem might be caused by other issues. So I raised another ticket [protected] on Jun 30th and sent my phone back to service center for the third time.

Unfortunately, this time the solution of issue was "unrepairable" due to liquid damage. I was shocked by the result because the Galaxy note 8 is waterproof and I have been using it with wet hand or even in the rain with no problem before. I called online service several times and they even raised my ticket to upper level case management team, but all answer I got was liquid damage was observed so they could do nothing about it. I am nowhere now asking for help, so I am trying writing to you if you could help me with it.

My concern is that since my phone was repaired by service team for twice (one of them is unexpected due to screen with bad pixel was replaced to my phone), which means the phone was opened for at least twice. Therefore, the capability of waterproof may be impacted due to multiple times of screen replacing and phone is not sealed well.

Your customer service is extremely bad.
washer WF45M5100AW/AR - Serial 02C05NAK101689B

Received washer on April 25th and it is not working anymore. Both mother boards need to be changed. Customer relation tells me the parts order has been placed but it will take between 7 to 14 days to receive them. This is unacceptable. This is a brand new machine. If you cannot repair it immediately than change it.

Please contact me immediately at [protected]

If you live in Durbanville, throw your Samsung items out when the warranty has expired and buy a new product from a different brand that supports their goods after the warranty has expired.

If you have a Samsung product out of warranty in Durbanville you have to deal with either Liptronics or Ocra Electrical as they are Samsung's approved service providers in this area.

Rather give your gardener a hammer to hit the equipment and see if it works. He will most likely be more effective than these two companies and he will not be rude and abusive as the staff of these two companies is.

And don't waste your time to complain to Samsung they don't view it as their concern that they have appointed two companies that are no good.

Bottom line, do not buy Samsung their products might be good but their service is non-existing and I know that me complaining is not going to change anything as there are enough suckers like me but at least I got it off my chest.