Samsung
reviews and complaints

I purchased a Samsung refrigerator/freezer 11 months ago and unfortunately, the freezer compartment stopped working a month ago. I was relieved to know that I was still under the 1 year warranty and reached out to Samsung for assistance. However, I was surprised when they tried to tell me that I wasn't covered any longer. I bought it on April 8, 2020, and it's only March 2021. I had to explain to them that I was still covered under the warranty. After an hour on the phone with Samsung customer service, the representative finally agreed to put in a ticket to have service come out.

I was contacted multiple times by their service center to confirm my appointment, which was a bit frustrating. I mean, how many times do they actually need to confirm the appointment after I said yes the first time?! A week later, the first technician arrived and looked at my unit. Unfortunately, he told me that they would need to have another technician come out to fix it. So, I had to wait another 2 weeks! Finally, the second technician came out and looked at the unit. He stated that it was damaged upon delivery because something inside broke and it would've only happened upon transporting the unit. He supposedly did what he called a "repair" and told me to contact Samsung the next day if the unit isn't working.

Of course, the next morning I contacted service and told them the issue. They then transferred me to Samsung. I spoke to someone at Samsung, and as of now, I'm asking for a refund or exchange. I was on the phone with him for a good 45 minutes as he was typing up the report only for him to tell me the service department needs to update the ticket. He tried calling service as I remained on hold for another 15 minutes and came back and told me the lines busy he can't get through. So he asked me to call them since he can't do anything until the ticket has been updated.

I called the service department and got through in less than 5 minutes. I asked them to update the ticket as advised from Samsung. The representative updated the ticket and told me I can call Samsung back now. I called Samsung back and told them the ticket has been updated, but of course, this time I got another representative, Jonathan, who was pretty rude and not understanding at all. He pulled up my ticket and said he needs to call the service department to confirm. He came back and told me they will need to send another technician out here to service my unit.

At this point, I've lost my patience. I've been out of a freezer for a month, my foods are spoiled, and I have multiple kids who rely on this unit. He was trying to argue with me and wouldn't even let me get a word in. I had to ask him if I can please finish explaining my concern. Of course, he didn't seem to care at all as to what I was trying to express, he just referred me back to the service department to schedule an appointment. I asked to speak to a manager, and he said he'll put in a request to have a supervisor contact me back within the next 48 hours.

So, I called the service department AGAIN for the 3rd time TODAY to schedule an appointment. I explained to the service department what's been going on, but of course, all they can say is "sorry" because I'm sure that's what they think I want to hear. I need more than an apology at this point. I need an exchange or a refund. Of course, they can't do that for me since the service technician did not notate that the unit isn't repairable. I then asked, what did the technician notate on the report? To my surprise, this was the report, "Customer refuse repair and will contact Samsung." This frustrated me even more since I'VE NEVER REFUSED THE REPAIR!

I had asked him prior to him leaving my home did he attempt to repair it. He said yes! I'm beyond upset at the lack of service and how hard it is to just get my unit repaired, exchanged, or refunded. I'm now waiting on another technician to come out NEXT WEEK. Who knows if this will even get repaired. Are they just waiting for my warranty to expire on April 7th? Does Samsung even understand my frustration? I would not recommend Samsung appliances at all. Defected from the start and worst customer service I've ever had to deal with. NEVER will I ever buy another Samsung appliance ever again!

I had a really bad experience with Samsung's customer service. I bought a pair of Icon X earbuds that turned out to be faulty. When I called the Samsung Experience Store in Toronto Eaton Centre, they told me to call the 1-800 number for help. However, when I called, they hung up on me multiple times before I finally got through to a representative. The representative told me that he needed to investigate the situation.

A few days later, I called again and was told that they could take care of it and that I just needed to send them the device. I asked if I could go to the Experience Store in Toronto since my shipping address was in another town, and they said that was fine. They even gave me a reference number in case there were any complications.

When I got to the store, the customer support told me to take it upstairs to the repair center. When I got there, the employee said they could repair it, but I specifically called to have it replaced. They told me the most they could do was repair it. I had a reference number from the main number, so I asked them to call the number. They told me to go downstairs and speak with the customer service guys. However, they told me they didn't deal with the main center and to go back upstairs and tell the repair agent to call the number.

I went back upstairs, and the girl said the same thing. I called the number myself and told them about the situation and that I wanted it replaced, not repaired. They told me to ship it directly to them, which made me wonder why they made me walk all the way to the store. The agent even said, "sorry you had to get out of your comfort zone to walk there," which was really disrespectful.

I took the device back to ship it myself and called the number again a few days later to ask why they made me walk to the store. I finally got to speak with the customer relations department, but they told me they couldn't do anything about it and that I had to ship it to them to have it repaired. I was really upset because I had already been to the store, and they told me they could replace it.

After being on the phone with the manager for 30 minutes, I hung up because they were useless and disrespectful. They wouldn't even offer me credit or anything. The manager told me that they wouldn't replace it because their product wasn't faulty, which I knew wasn't true because the repair agent said they were getting a lot of faulty units for repair, and my friend's earbuds were also faulty.

I spent $1,800 on their product, and 80% of my family has Samsung phones, but they don't care about customer retention because of a pair of broken earbuds. My sister ordered an Apple Watch from Apple, and it arrived a couple of weeks late. They apologized and offered to upgrade it to the latest model free of charge.

In conclusion, Samsung's customer service is terrible, and I would not recommend buying their products. They lost an entire family as customers because of their terrible customer service.

I recently had an experience with Samsung that left me feeling quite disappointed. As a loyal customer who has purchased multiple Samsung products, including 7 tablets, 3 smartphones, and even a refrigerator, I was excited to upgrade from my S6 to the S7 when I heard about the virtual goggle promotion. However, prior to making the upgrade, my husband and I called Samsung promotions to confirm that we were still eligible for the promotion. We were told that we were, and so we went ahead with the upgrade.

Later that same day, when we tried to complete the promotion ticket, we discovered that there needed to be a purchase date of October 9th to qualify. This was frustrating, as we had been misinformed by Samsung promotions prior to making our purchase. We called customer service in the promotions department and spoke to Nina, who told us to go back to the retail provider and have them customize the receipt to state a purchase date prior to October 9th. We were confused by this, as we didn't understand how someone could just change the date on a receipt.

We called Samsung again and spoke to Jolina, who re-confirmed what Nina had told us and explained that since the store could not customize the receipt, she would simply put the promotion in for us manually. She took down all of our information and told us that there was nothing further for us to do. We stayed in the store while having this conversation with Jolina, and the store manager was witness to the entire conversation.

After a few days passed and we had not received a confirmation email, we called Samsung again and spoke to Ryan, who identified himself as a "manager in promotions." He told us that he could not do anything for us and that we must send an email to corporate since he does not have the ability to deviate from the "terms & conditions" of the promotion. He did "reassure" us that the other employees we had spoken to would be "reprimanded."

As a consumer, I find it unprofessional to be told that an employee will be reprimanded. What I want is for Samsung to stand behind their consumers, especially loyal ones like myself who have verification (the employees' names and employee numbers) to verify the false information we were promised. I am disappointed at the moment and anticipate a resolution that will rectify this situation. I look forward to hearing from someone with a resolution in a timely manner.

I called for a repair on my 8 month old washing machine. The repairman and his department decide it was unrepairable. Contacted by Samsung for my option, they gave me e coupon, and after pressing, a refund option, but was told that process was longer. I picked the e coupon. Got the e coupon for 810.00 (what I paid for the machine) yesterday and purchase the same machine on Samsung.com. The unit was on sale and with military discount The balance is 224.12. I called less the 24 hours after the order to get the balance. Transferred 9 times over an hour + on the phone only to be told, oh if you don’t use the whole amount you lose the balance. If I would have been told that I would have got the refund because, Home Depot had it also on sale. I called back again to see if I can cancel my order (within 24 hours) and no one could tell me if I would get the money back. Asked for a supervisor and was told they will only tell you the same thing.

Kelly Fowler

1431 Center St.

Pohatcong Twp, NJ 08865

[protected]@gmail.com – [protected]

RE: Order # HO935-305032

06/14//2023

Dear Sir/Madam

I am writing this letter to express my extreme dissatisfaction with the Samsung products that I purchased from your store during the Memorial Day weekend. I bought a refrigerator, a washer, and a dryer, all of which were supposed to be delivered to my new home in Pohatcong Twp, NJ.

However, upon delivery 5/27, I noticed that the refrigerator was damaged, and the dryer was making a loud noise when it was tested during installation. As a result, I had to return both appliances, which caused a huge inconvenience and wasted time. Moving is stressful enough, now I had to spend another day waiting for a new delivery and another week of using the laundry mat.

The following week 6/3, another refrigerator and dryer were delivered, but to my disappointment, the dryer was still defective, noticed on 6/13. Regrettably, since we had not completely moved in the appliances went unused until 6/13. We only had the dryer for about 10 days with no problems because we had not moved into the new home yet. Tuesday 6/13 was the first time we used it, and it started making loud, disturbing noises.

I contacted Samsung 6/14/2023, but they referred me back to Home Depot. I went to the local Home Depot in the Phillipsburg NJ area, who told me that I had to go to the Jersey City NJ Home Depot where it was originally purchased. I drove one hour back to speak with a manager who took about 25 minutes to arrive after being called several times by 2 different associates. Finally, an assistant manager named Paul arrived to speak with me. who told me that there was nothing they could do, and that I had to contact Samsung or have it repaired. More back and forth. MORE DISAPPOINTMENT. Why would I have to repair something that is supposed to be new.

I am extremely disappointed with the way Home Depot and Samsung equally has handled this matter. I feel like I am getting the runaround, and it seems like nobody is willing to take responsibility for the faulty product that I received. I bought the merchandise from Home Depot, your store, not Samsung directly. It is not my job to have to advocate for a refund or replacement from them. I gave Home Depot my money and now I am being discarded.

This ordeal has caused me a great deal of anxiety that was not necessary. I am out of my money, and I have a dryer that is inoperable. I want a refund. And if the situation is not rectified, I will never shop at Home Depot again. I urge you to take immediate action to resolve this issue and refund my money for both the washer and dryer. They are stackable, and one is no good to me without the other. Owning a home is supposed to be the American Dream. Somehow, Home Depot and Samsung has made this an American Nightmare.

I hope this matter can be resolved as soon as possible, and I look forward to hearing from you soon.

Sincerely,

Kelly Fowler

Ordered a samsung bespoke washer and dryer directly from samsung. They opt to use rxo for delivery and installation. Rxo canceled our first appointment for being "over booked" and rescheduled for 9 days later. 9 days later rxo did not call or deliver my products amd when I contacted them they stated it would be another 10 days before they can deliver. I'm and er nurse and need my scrubs cleaned for work and now im goinbg on three weeks without a washer and dryer with no laundrymat near my home. Rxo and samsung keep giving me the run around and will not deliver my products. I've requested a refund from samsung to no avail. The washer and dryer are still at rxo in sumner, wa. They will not allow me to pick them up and will not refund until returned to samsung. Looking in to makeing a legal claim against rxo and samsung as I am not the only one with these issues. Will update

Dear Sir/Madam,

I am writing this letter to express my deep dissatisfaction with the service I have received regarding my Samsung Galaxy Ultra 22 Plus smartphone. I purchased the device from Verizon and have been experiencing persistent service issues since its initial purchase. Despite my efforts to seek assistance, I have encountered numerous obstacles and a lack of satisfactory resolution from both Verizon and Samsung.

The latest incident occurred on Tuesday, June 6, 2023, when my Samsung Galaxy Ultra 22 Plus suddenly lost service and has been unable to regain a connection since then. In an attempt to resolve the issue, I visited my local Verizon store, where I was advised to contact Samsung directly. Subsequently, I reached out to Samsung's customer service, hoping for a prompt resolution. Unfortunately, the response I received from Samsung has been far from satisfactory.

To my disappointment, Samsung has refused to provide a replacement phone, despite the fact that the Galaxy Ultra 22 Plus I purchased is faulty. As a loyal customer, I expected better support and a swift resolution to this matter. Regrettably, the lack of assistance from Samsung has led me to reconsider my loyalty to the brand and consider switching to a competitor like Apple, who has a reputation for providing superior customer service.

It is disheartening to witness the decline in the quality of both Samsung's products and their customer service. As a company that prides itself on innovation and customer satisfaction, it is evident that Samsung has failed to meet these standards in my case. I strongly believe that a company of Samsung's stature should be accountable for the shortcomings in their products and should strive to rectify these issues promptly.

I implore Samsung to reevaluate its customer service practices and take immediate action to resolve the ongoing service issues I am experiencing with my Samsung Galaxy Ultra 22 Plus. Furthermore, I request that you reconsider your decision not to issue a replacement phone, as it is evident that the fault lies with the device itself.

I expect a swift response and a satisfactory resolution to this matter within a reasonable timeframe. Failure to address my concerns adequately will force me to escalate this complaint through other appropriate channels and may ultimately lead to my decision to switch to a different brand altogether.

Thank you for your attention to this matter. I trust that you will take the necessary steps to rectify the situation and restore my faith in Samsung's products and customer service.

Yours sincerely,

Ulysses Banda [protected]

REFRIGERATOR "PANEL PROMOTION" NOT RECEIVED AFTER 6 MONTHS.

I purchased a Samsung refrigerator (RFM8070DT) through Best Buy on 10/14/2021. The ice maker became defective, and on 8/31/2022 the refrigerator was replaced by Samsung with model #RF29BB8600Q. The original refrigerator had Tuscan Steel panels, which we requested with the replacement refrigerator but was told by Best Buy that they were not available. However, Best Buy told us me that we can get a free set of panels due to a Samsung Free Panel Promotion. In Jan 2023, I ordered the Tuscan Steel “free” panels via the Promo instructions.

Six months late, no panels. I have emails going back to January 2023 confirming the order of my panels (order # US508110212). I received emails from Samsung dated 2/25, 3/14, 3/27 and 4/11 confirming delivery on April 13, 2023. The panels were never delivered, and my order was cancelled by Samsung on May 1, 2023.

I have spoken numerous times with both “order support @ecommerce” [protected]) and the “promotions dept” [protected]). I have been bounced back-and-forth between these two entities. On /5/29/2023, I spoke with Aadheesh from e-commerce, and he told me the Tuscan Steel panels are now in stock and he will issue a new order number and a link to order the panels, but first he must cancel the existing order number (US508110212). I have not received an email from Aadheesh with the new order number or the link. On 5/31 I called e-commerce and they told me I must go through Promotions Dept. I called Promotions Dept and spoke to Erica who said I must go through e-commerce, but she would connect me and for me to hold the line … the line was then disconnected. I called e-commerce again today, June 1st, and was told by Tanu Preet that she could order the panels (2 top, 1 middle, 1 bottom). She said I would have to pay for them upfront but once delivered, Samsung would reimburse me as part of the “Free-Panel Promotion” that was cancelled by Samsung through no fault of mine. When she attempted to order the panels, She said they were “not available in my zip code”. After trying several zip codes, she found that the panels were available in zip code 08054 (New Jersey). I live in zip code 98367 (WA). I asked her to order them and have them shipped to me in WA. She said she cannot do that. I asked to speak to her supervisor. Tanu transferred the call to supervisor, “Nick”. He also told me he cannot have the panels shipped from zip 08054 to zip 98367. I asked why, he had no answer. He put me on hold and once again the call was disconnected.

I then email Samsung’s CEO office, on June 6, 2023 I corresponded with Zyra, who promised to assist in resolving this problem. She told me the panels were available in my zip code and to proceed to order them, which I did with Zyra on the phone. When I hit the “Place Order” button I was told product not available in my zip code. I was now back at square one. Zyra said she could not help me any further. Today the matter is still unresolved, which is why I am writing to the complaint department.

Carol Gelinas

[protected]

[protected]@gelinas14.com

2490 Vardon Circle SW

Port Orchard, WA 98367

My Mother bought a front load washer and dryer set in 2021. She is 80 yo and was counting on this being her last washer. The concrete counter balancers on the front of the drum exploded. It ruined the washer. She bought it in 2021. She didn’t buy the extended warranty because we have had good service from Samsung products in the past. The washer is ruined. I’m told that Samsung will not honor this. She is 80. She has no money. A washer should not be rendered useless after 1.5 years. She bought her appliances with the money from my Father dying 3 years ago. This is a horrible way to handle your customers. It comes with a one year warranty. The Company I bought it from is just as disappointed as we are. We just don’t have any money to replace it. Is there not something that can be done. I never expected a US company to respond this way. She didn’t have enough money nor did we ever think the machine would absolutely fall apart aft just 1.5 years of service. I mean, she doesn’t even wash what you would call a medium load of laundry. Please do the right thing about this.

Bought this phone on Argos website, on the 15/05/2023, collected later that day from, Sainsburys/Argos, Wreakes Lane, Dronfield, S18 1NW., EAN: [protected]. Model number: SM-A346BZKAEUB, to find there was no charger with it. On Argos website, it specifically states by Samsung, (3. 15w Adaptive Fast Charger provided in box. Went back to Argos that night to speak to the assistant that served my wife. To which he says, "they don't come with chargers anymore". So who is at fault, Argos for leaving the statement on, or Samsung for not supplying a charger. Either way, it is deemed by Consumer Law, that I didn't get what I paid for.

It was supposed to be a day of excitement and joy for my family - the installation of our brand new Samsung Frame TV. However, what followed was a nightmare that has left us reeling with the consequences of Samsung's installer's gross negligence and incompetence.

On November 28th, 2022, the installer drilled 9 holes into one of our pipes during the installation process, causing a leak that remained unnoticed for 4.5 months as the TV was covering the wet and moldy wall behind it. The damage caused by the leak has been extensive - hardwood floors destroyed and mold growth behind the drywall spanning 2 stories, our main floor and the basement which we had just recently renovated.

The repercussions of this incident have been significant for my family. One of our family members who suffers from asthma had a severe flare-up due to the mold, and we have suffered a great deal of financial loss due to the damages caused. We are outraged that Samsung would allow such a situation to occur and then fail to take prompt corrective action.

As a customer who has placed their trust in Samsung, I am deeply troubled and concerned about the lack of attention given to ensuring customer safety and satisfaction. Our agreement with Samsung clearly states that we paid an additional $120 for the installation of the TV, which was expected to be carried out in a professional manner. However, instead, the installer's carelessness has caused significant harm and damage to my family and property.

Had purchased Samsung refrigerator in Aug 2022. From day one the door was hard to open. The service personal cleaned the drain vent but the problem not resolved, was asked to continue using the fridge and it will become easy to open over certain time of use. After 8 month of usage the door handle gave way and now it seems the door needs to be replaced as it is a faulty one. The local service is asking for payment of the same even though it is under warranty and a faulty piece given to me and facing the issue since day one of purchase. I am a premium customer of Samsung and all my home appliance are Samsung, been using since the past 25 years. Have never faced such issues.and losing trust in the products

I purchased the tablet through US cellular. This device was broken and not fixable therefore I have been requesting a refund. I have the ticket number [protected] and a check was issued to me but had the wrong spelling of my name therefore I could not cash this check. I have been in communication with Sumsung several times a week regarding my new refund since 2/24/2023. I call the 1 800 number and get the run around with the workers on a response to when and how I am getting this refund. It is now 4/24/2023 and this issue is still not resolved. I would appreciate some assistance with this matter.

I sent my Galaxy Tab S tablet and a repair payment of $65 to Samsung to install a new battery and worn out USB port in December of 2022. Other than these two items needing repair, my tablet was in like new condition and spent its life in a protective cover and treated with TLC.

It is now April 20, 2023. After two months of cancelling my order and changing the ticket numbers SEVEN times, I was informed that they did not have the parts to repair my tablet and that it would be returned to me. I found the OEM part they needed on Amazon. When I asked why they couldn't find the that part on Amazon and fix my tablet, they blew me off. My tablet never arrived.

Every time I called to find out where my tablet was, I was placed on hold or sent to another department for at least an hour at a time. They couldn't find my tablet and said they would send me a followup email as soon as they knew something. They never send an email, a text, nothing.

After HOURS and numerous phone calls in the span of 110 days, my tablet was finally returned to me and a promise of an $85 settlement for my troubles.

TROUBLES? MY TABLET WAS RETURNED TO ME COMPLETELY DESTROYED. Bent in half, screen falling off, earbud port cracked on two sides, USB port bend, Micro SD card missing. It looked like someone threw it across the parking lot and then ran over it.

I wanted my tablet back so I could attempt to fix it myself. But they destroyed it so that it could never by repaired by anyone.

When I informed them about the now ruined condition of my tablet and asked them to send me a working tablet as I provided for them, Nataly told me that because my tablet was out of warranty, that's all they could do and I could pretty much to go pound sand. My tablet being out of warranty had nothing to do with anything; I just needed a new battery and USB port.

I am pissed. I will never again purchase a Samsung anything and they can go straight to hell.

I would like to share my horrible experience with Egypt customer service team, I am based in new Cairo, I live in the U.K. and my mother which is an old lady, raised maintenance request over the phone for my fridge which is relatively new. The fridge door was not closing properly and the fridge was not cooling. She was advised they will send somebody from their team in Cairo to check the fridge and diagnose the problem and that we will have to pay 200 Egyptian pounds for such a visit, which of course is understandable

The following day the engineer came had a look and explained that the fridge pipes are leaking and needs freon pumping and should not be a problem and will get 3 months insurance. On the day of the repair which was15/4/2023 they turned up, only to change the diagnosis and to explain that the fridge is no good and it better to buy anew one! I was shocked, and when I tried to expl. H that only 2 days ago they said it is a minor problem, they told me I misunderstood

What is this? Very poor customer service. I am currently in UK, and have a Samsung fridge and have never faced such a disgraceful service
I am writing to complain and wishing you could look into the matter ASAP

I purchased the Fold less than 5 months ago. I loved this phone until the front screen stopped working. I took it back to ATT and they said that I had to send it back to Samsung. I did. I was told that it was under warranty. It was not. I was told that I had until June for the warranty. That was not true. It is going to cost me almost $600.00 to get my phone fixed. Why am I having to pay for a product defect. The fold screen was starting to rip and they told me they dont cover that. I have been a loyal Samusng customer for so many years. I have never had this kind of problem ever. I called the support line and every time I asked for a number for corporate support they told me to keep the conversation civil. I wasnt loud I wasnt being disrespectful by no means. to no avail I had to look for it on line. My ticket number [protected].

I experienced a TV failure that Samsung could not repair and was offered a refund for the full cost. The TV was returned to Samsung warehouse on March the 8th, I was informed the refund would be processed within 7 - 14 business days, it is now a month later and despite numerous emails and SMS messages to Samsung that basically go unanswered, the refund has not been paid, I was informed a week ago that the payment was being expedited to the next payment run, but again when asked when that would happen, there again is total silence. I am a pensioner and have replaced my TV so am out of pocket and need these funds.

On 12 March 2023 I ordered a Galaxy S23 Ultra for an AT&T account from Samsung.com. I received the phone & when I activated it, I immediately started getting emails/texts saying that I had a payment due for an installment account & if I didn't pay it the phone would be locked. I've never had an installment account with AT&T & I bought the phone outright from Samsung.com.

After 2 weeks of working with local AT&T stores, it was determined that Samsung had sent me a blacklisted phone. I was told I had to return the phone and buy a new one.

Why would Samsung send me a blacklisted phone? Why then would they make me purchase another phone instead of un-blacklisting the phone they'd sent me when the customer service people could clearly see the phone's IMEI number on my receipt & invoice from Samsung.com was sent from the company to me and was not a stolen/lost device?

I've paid for 2 phones. Have not receives full reimbursement for the blacklisted phone which Samsung sent to me knowing it was blacklisted.

Never have I had such poor customer service. Sending a customer a blacklisted phone then making that customer pay for sending it back & telling them to purchase another phone is more than poor customer service. It's incredulously awful.

I need a help with my service request. Ticket# [protected]

Request Reference ID WQFSYRFP3MY6

Hello,I have reached out to Samsung Care and also Servify regarding my recent repair request on my galaxy Z fold 3. Both companies are not on the same page and are telling me I need to call each other. No one seems to be able to help me.

The screen on my phone is glitching, it is bright yellow on both top and bottom screens. I wne to the UbreakWeFix repair store and they told me that they did not have the materials to fix my screen. I then submitted a request to have my phone mailed out to have it fixed instead. The phone was mailed out and sent back stating that they could not complete the repairs. I called Samsung Care and was told that I am still under warranty and that when I receive my phone back in the mail to call back in to get a replacement. 

I've called and chatted with team members and no one seems to know what is going on. I am being told that the order still says "accepted" status for the UbreakWeFix store location and that there are no notes of the repair request that was shipped out. 

I need a replacement phone ASAP. Please have someone contact me to get this resolved.248-497-7152Quin Lee

I’ve had the Galaxy ZFlip4 since January and just the other day I opened it up and heard a crackle, which led to the top screen becoming unresponsive and a black blob began to spread all along both screens starting from crease which was overheating at this point. The insurance Asurion, that assists Verizon told me over the phone that because the screen also had 3 white lines in it I HAD to send it to Samsung as he said, they were taking care of those cases themselves. So I send it over just for them to tell me it’s not covered under the warranty and that it is voided. Regardless I am being asked to pay $377 to just repair the screen! My insurance can replace it for me for $229 but I didn’t break this phone. It is defective and not constructed correctly as this happened from me just opening & closing the phone as anyone would throughout their work day. They said they’ll send it back to me as-is for free and that is absolutely unacceptable.