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1.7 1675 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Samsung reviews & complaints 1675

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V
7:05 pm EST

Samsung Samsung ref # [protected] case manager rachel

Hi All,
My name is Vishal Patel. I have several Samsung products with you and being a loyal customer for 10 years. I have A/c, TV 3 phones all bought with the faith that Samsung will help me when i need the most.
This is the first time i have come to Samsung to have my phone repaired and they have quoted me $554 to repair my phone which simply is not charging.
The phone itself is worth $790 and its not a good idea to repair the phone with that cost even though the phone is in warranty.

I would appreciate if this matter can be looked into to see if the phone can only be repaired to get the charging fixed.
I am without a phone for almost 2 weeks now and there is no end to my suffering and i had a run around asking for money to be repaired even though I am under consumer warranty.
I would appreciate if this matter can be looked into urgently as i need my phone desperately.

Vishal Patel
[protected]
[protected]@hotmail.com

Desired outcome: Repair without cost

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4:29 pm EST

Samsung Samsung smart tv

I bought my TV over a year ago and have LOVED it... until now. It suddenly stopped allowing volume adjustment. In order to adjust volume, I have to turn TV on and off, turn cable on and off, then back on with the tv remote, and it gives me about 15 seconds to change volume, then locks up again. I spent over an hour with customer support from the Caribbean on the phone. They could not resolve. They sent me an email directing me to load a thumb drive from a computer with the data they sent, then plug in a USB cable to the TV to load the update, none of which I have the means to do. I am a senior citizen. Please help me.

Diane Lanford

Desired outcome: repair or replace my tv.

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10:04 am EST
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Samsung Samsung fridge digital inverter

I am Mrs Rasool I had bought a Samsung Digital Inverter fridge from Dion Wired in 2015 price of about R10000.00. The fridge is in a perfect condition no scratches chips or any form of damage as it is well cared for. For a few months now there seems to be water leaking from the casing in which the globe/light is fitted
Logged a call with the Samsung help desk and we did all the testing on the phone and then she logged a call for a technician to come out
After a few days the technician came out and within 2 mintes he says that nothing can be done
how is this possible? if the fridge was damaged because of negligence there should be visible evidence
the fridge is in an immaculate condition
He promised to write a report to Samsung to see what can be done.. Never heard anything after that and 3 weeks later I called the help desk again for a response on the call out.
everytime I speak to an agent at the call centre they say they will follow up or escalate and call me back and NOBODY calls back
Theses are the names of call centre agents who are still to call back
Lerato
Evelyn
Buyisile
Khanyiso
and today Lauren — hope she is going to make a difference and call me back

If I dont get a call back today with some answers I will go to consumer council and"Hello Peter"because I cannot afford to just throw away a R10000.00 fridge which I originally bought on the consolation of the 10 Year Waranty that is so boldly advertised on the fridge
If the water is leaking is it not some kind of mechanical problem?

Desired outcome: fix it or replace it

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7:52 am EST

Samsung Samsung mobile service center - bad servicing

I had to undergo an very unpleasant situation with one of service / repair center in Sri Lanka.

I had to visit to a repair center as I had to get replaced touch display of my mobile phone.
After checking with many times via online customer care chat, I got a repair pricing and a service location to visit get done my replacement.
Asked me to visit "The Phone Company" No. 04, R.A De Mel Mawatha,
Colombo 04..

I visited them and checked with them on the repair and confirmed to replace after I got confirmed the pricing. Even by that time I had total repair estimate via online agent. And also given me the repair estimated duration as to 3-5 days.

Given it on 05th And confirmed that I can get it back most probably on 9th and ask me to check by calling them on 8th Nov.

I tried getting via mobile, on 8th, NO ONE REALLY picking a phone..!
Was able to get them on next day after several tries. and transferred me to the service center and said that, they will get back to me on status. Until now that promised call didn't received..!

And only it was today I could talk to a person, as most of the times, after auto attendant, NO ONE ANSWERS., and call had to drop after several minutes of stay.

Today, after days, they ask me to stay one more weeks as they have no parts..!

And saying that shipments are in delay.

Before I handed over I got verified at the service location, the delivery times, and the parts availability.. With that only I handed over, If they confirmed that, they don't have required parts, I would have gone to the next service centre which is almost closer to this.. at the same road. (Softlogic Samsung Mobile Service Center, No. 518, R A De Mel Mawatha, Colombo 03.)

few things would have been happen..!

They would have taken the repair service, withour parts available..! as to the conversation, they confirmed so at the very first dialog.
As I went mad with their service behavior, They were saying that they had that parts at the time when the phone is taken for repair and it's gone now..!

How that can be happen with an authorized service center, They represent "SAMSUNG" .. I didn't visited them.. I went with the expectation of SAMSUNG service level and quality, I would have been get this done from a boutique shop the same original display closer to the same cost but in hours..!

But I accepted this 3-5 days because I believe the service done by SAMSUNG PROFESSIONALS.
And is it good that customers are misleading, providing false information or lying when they get back on inquiry.
This is not FREE service.. we pay a good decent price for a original part..!

Is it the way that AUTHORIZED SAMSUNG customer care ..?

For me, I'm using Samsung mobiles over many years now. All recent ones bought from authorized Samsung dealer..!

As one of key player in SL, your service levels are not up to the level..!
As far as I know, Huawei is very much improved in their servicing customers and at lower costs too..!

When we go to a place where so called "AUTHORIZED DEALER" we expect that service with higher expectations.. We come because of the loyalty..! loyalty for the ORIGINAL BRAND, that's why we buy from " Authorized" go to a "Authorized" service centers to buy ORIGINAL..

It's because brand LOYALTY when there are several other ways and options available..!

I went this agent because the ONLINE chat agent from SAMSUNG given the location to visit. If not I would have gone to Softlogic where I never had a bad experince.

Desired outcome: AUTHORIZED SERVICE LEVELS must be improved, Customer service center/ call center seems no responsible on inquiries made or information that they promised to revert back to customers

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1:53 pm EST

Samsung S21

The sound function on my phone stopped working. Took it to ATT, they said all settings are correct. Got on the phone with support, they took control, they cannot make it work.

Now they tell me I have to drive to a service center miles away to have them look at it.

The phone malfunctions, and I am the one who has to drive around, sit around for hours for them to try to fix it.

Horrible customer service, will not likely buy a Samsung product in the future.

Desired outcome: Just send a new phone and refurb this one, much easier

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4:43 pm EST
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Samsung Galaxy watch 3 died, told warranty doesn't cover repair

I purchased a Samsung Galaxy Watch 3 in December 2020. The primary purpose for the purchase was to track my exercise. My primary exercise is swimming, and the watch is advertised as being able to use it swimming. It worked fine until a little more than 10 months after I purchased it, when one day it quickly discharged, then wouldn't recharge and I was unable to turn it on. I contacted Samsung customer support, and they determined I would need to send it in for repair. I shipped it and several days later got an email stating that it was not covered under warranty and I would need to spend $187 to get it repaired and returned to me. I contacted support again, and after going through text support, called, and went through 3 customer service reps including a supervisor. All told me that the reason the warranty did not cover the repair (it has a 1 yr warranty) is because of "liquid damage" to the motherboard. So, using the watch in one of the ways it was intended to be used, it's now my fault that it's not working. I spent a total of more than 3 hours to hear "I'm sorry and I understand why you're upset, but there's nothing more we can do." I told them I would not pay for the repair, because I don't intent to invest any more money into an already expensive watch when I cannot even use it for the purpose I purchased it for to begin with. I have owned many Samsung products (3 smartphones, 2 tablets, 2 TVs) and been very happy with them, but I must say this experience has soured me significantly

Desired outcome: My watch repaired and returned to me

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5:06 pm EDT

Samsung Samsung Galaxy Z Fold2 5G and the Galaxy Tab S 8.4 LTE T707A

Loyal Samsung customer here; tv's, tablets and phones. I have purchased the Galaxy fold 3 times, then the Galaxy Tablet - Galaxy Tab S 8.4 LTE T707A 3 times. All in I have spent well over 7 thousand dollars in investments, and ready to switch providers and move to the dreaded iPhone or other competitors.

Tablet (which I was able to return 2 of the same model within the warranty period) Galaxy Tab S 8.4 LTE T707A, but this time the warranty expired in May of 2018. The first 2 were replaced no charge for an eradic black screen. Now the 3rd replacement doesn't hold a charge, and yes I have only charged with Samsung products.

Thus I opted to buy the newer Galaxy Zfold, and just stopped using the table. The Z fold had to keep getting returned, because the tablet portion of the phone keeps bleeding like black ink, and thus when unfolded is not operable. Spoke with At&t in Aug of 2021 for the 10th time, and they told my they no longer offer product warranties. ONLY insurance with Asurion, who has canceled me due to too many returns, even though they are product defects. After contacting Samsung directly, found out this is FALSE. There is a product warranty that I was covered under. So on my 2nd replacement, I basically bought a replacement phone out of pocket vs via product warranty replacement.

Desired outcome: Would like a response from Att&t and Samsung and other product offers

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4:48 pm EDT
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Samsung Dishwasher

We purchased a dishwasher at Home Depot in April of this year. The dishwasher stopped working end of August 2021. Our initial contact with Repair was 9/4/2021 - since then, we have had (7) SEVEN technicians to our home, today was the 7th, and it is still not working. You can view our account Thomas Zepp - 330.495.9064. We were told today by the tech to contact Samsung and ask for an ECR. 1 hour and a 40-minute wait. We ended up hanging up. We contact Home Depot hoping they can put us in contact with the Samsung rep. Nope. 2 months, and we are still without a functioning dishwasher that was 5 months old when it broke down. Now holidays are coming up. We would like someone to contact us immediately. We would like a voucher for a new dishwasher, as at this point. Did I mention, the techs have been out SEVEN times, and the dishwasher is still not working? You can contact 330.495.9063 or 330.495.9064. Our address is 350 Edgewood St SE North Canton.

Desired outcome: New Dishwasher

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6:54 pm EDT
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Samsung NX 60 slide in range

Purchased directly from Samsung, this range has a defective oven cavity. Unable to keep any racks in place when anything is placed in oven. Inspected by Samsung certified repair shop, we were told this unit has frame damage and warped walls which bow out, making it impossible to correctly install or use racks. Contacted Samsung.com and currently have two service tickets. The only response from Samsung to date is that their warranty does not cover physical damage. Purchased from Samsung, shipped by Samsung, and yet they claim they are not responsible for damages for a product that came directly from Samsung. This range is not repairable, and must be replaced. With a $3000 price tag, I expected better from Samsung. Unfortunately, I have a new range hood and refrigerator to complete my newly renovated kitchen, otherwise I would be looking at another brand.

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5:37 pm EDT
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Samsung Repair services

I purchased a Samsung 32" FRAME TV. After a month, it stopped turning on. Since I purchased it direct from Samsung, I contacted them for service and arranged to ship the item to their repair depot.

I asked them to ship an empty box to me so I could return this fragile unit safely. They declined and assured me that I could take it to a UPS store and they would package and ship it. I paid $40, then used the prepaid label Samsung provided to return the unit.

I was next contact by Samsung and told that I needed to pay $140 to fix the TV. I asked why, since it was clearly under warranty and was told there had been damage in shipping. I refused to pay additional money and told them to keep the unit as well as offering some suggestions about what they might do with it.

Their pre-paid shipping label did NOT have insurance on it. UPS claims it's not their fault.

Samsung should do what Apple does--send an empty box for the customer to return the unit it to reduce the risk of damage during shipping.

This was on serial number 0A7Z3CER700269X of model QN32LS03TBFXZA.

Desired outcome: New Samsung 32" Frame TV that works or a full refund

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1:15 pm EDT

Samsung Gas range

I have a top of the line samsung gas range that I reported to have a gas leak when baking on September 22, 2021.  A repair call was scheduled for October 27 (over a month later) from a service center in Ashland, Va.  I live in Fredericksburg, VA.  The repair man came on the October 27 date and could not perform the repair because a special test tape was not available.  A second repair call was scheduled for today, November 3 and someone called early and said that they  would be here between 10 and noon today.  Noone has arrived and the range, a top of the line gas range) cannot be used for baking.  It is nearing Thanksgiving and the oven would be used a great deal between November 15 and January 1 2022.  During the previous repair visit, the repair man said that he could not replace any parts until Samaung approved the replacement even if it was defective.  I cannot find local repair shops to do Samsung repair.  How long do I have to wait for repair f;rom your company?

Desired outcome: Repair or replace stove

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2:03 pm EDT
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Samsung Samsung washer serial no. 058usnam106290

I purchased this Washer and Dryer set in August of 2019. The original price being just under $1, 400.00. Since then I have had 4 service calls from what the Samsung technician calls "overly sensitive sensors" and what I call a product defect. One of the reasons I purchased this washer was for the small separate washer on top as I was due to have my 2nd child in less than 30 days and thought this would be a phenomenal feature for those unexpected blowouts. Every time I use it I get an error LC1 and water under the machine. Instead of a convenience its become a HUGE inconvenience. Before this washer I bought a $400 Whirlpool washing machine from Sears outlet that I NEVER required service on and now regretting that I left at my last house due to an out of state move. Please help!

Desired outcome: Replacement

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2:48 pm EDT

Samsung Fridge glass spontaneously shattered (model rf27t5201sg)

On 10/25/21, the lower glass shelf of the refrigerator spontaneously shattered, there were only a few pounds of items sitting on the shelf (see photos). I was sitting at my desk working in complete silence when I heard it shatter, I had not opened the fridge in about 2 hours.

This is an extremely dangerous product, I had to throw away some of the food from above and below (both drawers) because the glass shattered into so many pieces. There is no reason for this to happen, this product needs to be recalled and replaced with something metal/rigid plastic, my cat grabbed a piece of glass that fell after I opened the door, and luckily I was able to wrestle the piece away from her before she swallowed it. I can't imagine some child opening the door to have an avalanche of glass shards fall into their eyes

I called customer service and they had the gall to tell me that my warranty is still active (purchased on 12/28/20 and the serial number is 0CEA43ANA01293F) but that this part does not fall under warranty? Is this a joke? At the very least someone from Samsung needs to acknowledge their fault here and send a replacement part.

Desired outcome: Apologize, and send replacement shelf

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3:13 am EDT

Samsung Single door refrigerator

I am p. Madhavi from pulivendula town kadapa district, andhrapradesh, I have given my single door refrigerator for repair on september 14th 2021 till now it was not repaired, no status regarding updated. I have vexed up by waiting kindly consider this and do needfull. Worst service I have seen from samsung.

Thanks,
P madhavi
[protected], [protected]
Pulivendula
Ysr kadapa
Andhrapradesh

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11:51 am EDT

Samsung Refrigerator samsung RF4287HABP

Trying to get someone to repair it. We bought 4 door french fridge It was making a lot of noise called Samsung made appt for technician to come out on Friday the canceled it because there was emergency, evidently only one tech in MD now they can't come out to next Thursday. Also the door is rusting on it, they were not concerned about that either. It is eight yrs old just my husband and myself no abuse. Now the icemaker won't work, I will never buy an appliance made by SAMSUNG OR LG. TVS fine

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6:23 pm EDT

Samsung Sam tab a

I will never again buy anything you sell because they don't know to keep run . I have lose money because the tab wouldn't show any of my picture on facebook market place and my gallery. This is the second one that i brought. It act like it want to come on but don't

Desired outcome: WANT TO SENT IT TO YOU AND YOU FIX WITH THE ITEMS THAT WILL KEEP IT RUNNING AND WORKING THE RIGHT WAY

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2:06 pm EDT
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Samsung Galaxy View 18.4" 64GB

Half of my touch screen stopped working. Screen itself was fine. Contacted Samsung they said digitizer repair $99. After paying and mailing it in. They called and said they want to replace the screen and digitizer at a cost of $328. But there was nothing wrong physically with either of them. I asked to speak with 2 supervisors, explaining I already paid for the repair. There is no physical damage in any way why should they change the LCD screen at such a high cost? I felt this was misleading and dishonest. Clearly it was a software issue. Either way the repair was listed as Digitizer repair $99. They should be honest and stick to the cost quoted and paid for!

Desired outcome: Repaired tablet for cost quoted!

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2:50 pm EDT

Samsung Samsung Washing machine WA50R5400AW

I purchased a Samsung Washer on 5/5/21. By 10/1/21, it no longer would spin. I tried calling Lowe's where I bought it who referred me to Samsung repairs. I call them and after playing service technician with guy on the phone attempting to repair it, we exhausted all possible resources and he agrees I need a technician. But can I make an appointment? NO! I have to wait several additional days for a company named Cyber World to even call me to finally actually make the appointment. I don't have time for this! I NEED this machine! I paid almost $900 and it didn't even make it 5 months. I had a local guy repair it (cost me $214.50) he tells me if this doesn't repair it he would need to replace whole motor as well as that is the only way to fix it. I was in the middle of second load to wash after repair and guess what? NO SPINNING AGAIN! I had to removed about 40 lbs if soaking wet towels and transport them outside (from my second story) to wring them out enough to put in dryer. I attempted again to have the machine repaired but I was again given a far off appointment date which is unacceptable! This machine was UNDER WARRANTY! I have just ordered another brand of washer to be delivered this week! You all ripped me off! I am furious and should be reimbursed for this machine! I am 60 years old and not in great health and don't have time or energy to keep being jacked around on a good faith purchase! You received ALL my money immediately but I cannot count on you! I want reimbursed.

Desired outcome: Reimbursement

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Mr. Helpful
Los Angeles, US
Oct 12, 2021 3:15 pm EDT

Hi Ms Boatman.

That does sound frustrating.

Unfortunately there's not a brand or model of product that can't run into problems — even within the time you've had it. To make matters worse, many of the authorized service departments are bogged down because of issues related to Covid.

When you've agreed to pay a non-certified technician to work on the unit, you've done two things: First, you've accepted the costs of the parts and labor; more importantly, you've released the manufacturer of any further warranty claims. Samsung, in this case, has no way of knowing if this service person actually did further damage.

Wish it could be better news.

L
Author of the review
L
Lisa Boatman
, US
Oct 12, 2021 3:54 pm EDT

Piss off Mr UnHelpful! In case you didn’t read - I already purchased another machine which will save me:
1. Weeks of inability to wash clothes and linen in my home.
2. More bs as I have to make myself available for further phone calls and appointments that interrupt my life and work.
3. The fact that I paid that amount and was then thrust into the most ridiculous ineffective and inefficient customer service from this company and then having YOU point out (which I knew) I ruined my warranty by having a non-Samsung appointed service man fix it is MOOT! Instead of putting more valuable money, time, and weeks of dirty laundry I went ahead and took control and bought another brand of washer to be delivered Friday. Voiding the “warranty” that is a bogus sham making me the complete bearer of the above slights was worth it. However, that does NOT make it right. The shear number of complaints of the product and the huge lack of service speak for themselves in that it is a POS product and company.
4. I will use my BIG MOUTH, SOCIAL MEDIA to tell everyone how I was ripped off.
They already have a class action lawsuit on them for their PIS refrigerators and I hope one comes available for the washers too!
5. You aren’t that helpful-change your moniker.

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4:16 pm EDT
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Samsung Samsung Galaxy Notebook20 Ultra

My case file number with T-Mobile is [protected]. My name is Vicki Green [protected]. I sent my Samsung Galaxy Notebook20 Ultra to be unlocked because the phone was not accepting the unlock code in the AT&T store or the T-Mobile store. I used the bar code you gave me to ship the phone in October 2021. I received a call from you stating the phone is fixed. I pray they mean unlocked. Anyway, you wanted a receipt with the IMEI number printed on it. I called Ms. Christina Castro with the AT&T Office Of the President who stated they do not put the IMEI number on the receipt due to infringement issues. She asked me if Samsung would accept a letter from the AT&T Office of the President stating this along with the receipt showing the phone has been paid for in full. I spoke with Emerita badge number [protected] in Tech support who informed me that I would need the Proof of Activation with the IMEI number. She told me that I would have to call back despite the long hold times and text a screenshot to whoever service my call so I can get my phone back. I spoke with Ms. Castro with AT&T who said she would see if she could get the proof of activation with the IMEI number. She wasn't sure because she was NEVER asked to do this before.

I own a Samsung TV, Cell Phone, and Washing Machine because I thought your products were exceptional and your customer service was exemplary. Unfortunately, I was wrong. I'm going to slowly phase out one product at a time and get rid of anything Samsung. I've been a loyal Samsung customer for over 15 years without any problems but this really, really horrible experience as well as the long hold times, very poor customer service is enough to keep anything Samsung out of my home. The FCC gave me a website for merchant complaints that is my next stop if this proof of activation option doesn't pan out. I will take this as far as I have to. I refuse to allow Samsung to stel my property.

Desired outcome: I want my Samsung Galaxy Notebook20 Ultra back unharmed and unlocked.

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5:57 pm EDT
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Samsung Ice maker and cooling drawer

The icemaker broke and was leaking from the bottom. Now the cooling drawer is freezing everything. My floor is ruined from the leaking refrigerator. The refrigerator is only 3 years old. The icemaker cost $385 and what will the drawer cost. I am entirely fed up. I'm retired and on a fixed budget. Please help me with this costly problem. I called Samsung they got a work order started and I was flabbergasted that I was asked for $139.99 for a service call. I also just purchased a Samsung top of the line washer and dryer just this past January😫. Please help make this right.

Desired outcome: Samsung cover repairs and I’d be very happy. I was not aware that I would have such a problem with a company I thought I could rely on.

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Samsung Customer Reviews Overview

Samsung is a global technology giant that has been providing innovative products and services for decades. The company has a strong reputation for producing high-quality electronics, including smartphones, tablets, TVs, and home appliances. Samsung's products are known for their sleek designs, advanced features, and user-friendly interfaces.

One of the most significant advantages of Samsung products is their reliability. Many customers have reported using Samsung devices for years without any significant issues. The company's products are also praised for their durability, with many users reporting that their Samsung devices have survived drops, spills, and other accidents.

Another positive aspect of Samsung is its customer service. The company has a robust support system that includes online resources, phone support, and in-person assistance. Many customers have reported positive experiences with Samsung's customer service team, citing their responsiveness, knowledge, and helpfulness.

Samsung's products are also known for their advanced features and cutting-edge technology. The company is constantly pushing the boundaries of what is possible with electronics, and its products often include features that are not available on other devices. For example, Samsung's smartphones are known for their high-quality cameras, and its TVs often include advanced display technology that provides a superior viewing experience.

Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
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