Sam's Club
reviews and complaints

I called the number on the back of my Sams Club Credit Card to ask about a charge that i had not made. They ask me over and over to repeat a whole lot of personal information. They never did get me to Customer Service in reference to what I was calling about. They then wanted to charge a lot of fees for a Walmart gift card which I kept declining but none the less they then tried to give me a Confirmation Number! Being such a good member of sams club, I found this to be like sheer Fraud! I never got the help I needed until I went on line to Contact sams customer Service. I fear that they will try to put a lot of unauthorized charges on my account. This experience was Very Disturbing to say the least. Very Truly, Sharon A. Goodbub Tel. [protected]

I have been a member for close to 30 years and have always loved shopping in-store and on-line. However, I take issue with a place of business becoming involved in political and social modern trends. Many Christians (followers of Jesus" as we have condescendingly been called) take offence at your recent efforts to make Sam's Club politically and socially acceptable to the secular or agenda-driven segment of society. I don't expect to be greeted by articles on employees and their personal issues when all I want to do is purchase tuna. I had already recognized the futility of taking on Walmart, but I had hoped Sam's Club had more respect for the Judeo-Christian ethic. I am seriously considering dropping my membership at renewal-time, but I wonder if it will matter to anyone but me.

I order delivery once or twice a month. Today my order arrived with banged up items due to the lack of packing pillows. They did not put any in. They also packed food with deodorant and Nair hair remover, which one of the hair removers opened and leaked. I have tried calling the store, but they dont seem to answer calls. Probably the end of my Sams days...

During Covid we switched from Costco to Sams Club because you catered to the Seniors better, and have been with you since. But something very upsetting happen to us on 06/16/2021 at about 11:06 am. We just left the self check-out and was walking out when a worker was looking down at her phone and almost ran into us. We stopped fast and the lady behind us ran into us and ran up on my husbands heal. (hurt!) My husband was upset and said to the worker that it was her fault and she needed to put the phone down. The worker pushed my husband and told him to get the F... away from her. We then left the store very upset. I do believe that the worker should be fired! Can't tell you her name, she was a little heavy. This all happened at the Palmdale store. We normally go on early senior days and the people are so nice. Just want you to know what kind of workers you have on staff.

I was scheduled for an interview with the pharmacy at Sam's in Lubbock tx for 6/23/2021 at 11am I arrived at 1045 and was told to go to the service desk where I could get more help I followed up with them and was told to wait in the breakroom had waited for an hour so I call to see what was going on and to inform then I had to take my son to a doctors appt at 1230 and was told he interview is cancelled then they hung up on me. as i went to my car to call to speak with Cassidy who has set the interview up i got transferred to the pharmacist who then said its canceled its a no go as i asked why i was there waiting he then said I'm not going to argue with you and hung up.. that's so rude and unprofessional had it not been for me waiting so long i wouldn't of missed my sons appointment

I have contacted customer service several times and still have not received the item I paid for on 5/27/21.The problem is the NSD shipper, I have multiple case numbers: [protected] is the most current one and there are several with the same representative who is called Thurman. I started out with Ref No.[protected], then with Thurman after that with emails and still have not received what I purchased and or my refund. I have been super patient but this is the last straw and I want a refund and my membership cancelled. Today is 6/23/21, give me multiple breaks! This has been a ridiculous experience and the worst experience with customer service I have ever had!

Today I went into Sam's Club to pay a bill which is due next month. Walked through the front entrance. Upon leaving I was walking the same way out. Your gatekeeper said loudly "YOU HAVE TO GO TO THE EXIT". I am disabled and cannot walk that far and I am parked in a disabled parking spot very close to the entrance. I have talked to 2 managers about this situation and they gave me the ok. I tried to explain this to him but he was not listening. He was so rude and kept shouting at me. I got news for you, Nobody talks to me this way. Nobody. I called and talked to Mary. She said she was the manager and not helpful at all. Is this how you treat disabled seniors? I have COPD. I have been a good customer well over 35 years. way back when I owned business's and you first opened in Earth City. So I go back a long way. Lately I use curb side and have since the outbrake of covid so I haven't had had to come in. I want to know what your plans are to and how you are going to handle this situation. Iam not sure why you have someone so rude with no sense of customer service with customers entering your store. I was not impressed with Mary. She should have showed more compassion, of which she did not. Gaye Ennion [protected] email : gaye. [protected]@gmail.com. Looking to hearing from you asap. Mary would not reveal his name to me.

I walked into the Catonville, Maryland Sam's club at 0924 am and was greeted by the door attendant with Sir, you can only stay in here untill 1030 am . I asked "Why"? She answered, sir you have an old card. Well, why is my card old ? The attendant continued with go to the desk and the girl at the desk will talk to you. Well, I did go to that desk to ask what was wrong with my card and all I got in a hard and ruff voice was " You Have An Old Card". My Question was again. Why is my card old and if it needed replacing, why wasn't I notified. Need less to say, The conversation went downhill from there. You know that the person you place in customer service is the face of your company. Knowledge of the business he/she is representing, being a good communicator, dressing well, and good on the keyboard. Well, that person was none of these things. She and the door attendant seen to have gotten up on the wrong side of bed. I will not tolerate anyone attempting to talk down to me and that was what I was feeling. My wife will be resigning from your company today. Thomas E Lessane

Purchased (6/3/2021) a tv online that advertised a free 4 year warranty. If I would have shipped the item I would not have had any issues on their site, but instead I chose to pickup the item in store. By choosing in store pickup I then got a message that stated the warranty was removed from my cart and I would have to visit member services to get it added. I visited the W. Colonial and E. Colonial stores in Orlando to try and get member services to add it to my order. In both cases they were not able to add it and stated I would either have to call Samsung or Squaretrade who supplied the warranty. The Sams website clearly states this is a Squaretrade warranty and Samsung confirmed they only provide the 1 year manufactures warranty. I then reached out to Squaretade who looked up my order and said it was only for the TV and there was not a warranty associated with it. This made sense to me since the warranty was removed from the cart and therefore there was no record of it. So back to Sams Club I went and again they said they could not add it to the order. I would have to bring the tv back for a refund and then do the purchase in store again?!?! Talk about a headache that could easily be avoided if their website would have just left the warranty in the cart in the first place, but instead I have been forced to spend several hours on the phone with member services, drive to multiple stores and after all that I still don't have the warranty that is advertised on their site. I just want the warranty that was advertised on their site and feel that the hoops they are making me jump through are unnecessary. I have purchased several extended warranties over the years through BJ's, Costco and Best Buy, none of which resulted in the issues I am having through Sams. Word of advice if you purchase an item with a warranty at Sams's make sure it stays in your cart and if removed with a message to visit member services be prepared to get the run around and end up where you started with no warranty, unless of course you don't mind hauling the tv back in the store. Make it right Sam's or lose this customer forever.

This is not a complaint about a specific store or employee, but rather the fact that i, a person who is hard of hearing and especially has problems understanding people over the phone, had no option but to call to cancel my membership (well, I could've gone in store, but the cost of gas that it would take to get me to the nearest sam's club is more than what the membership cost in the first place). From an accessibility standpoint, this is absurd, especially given that I was able to start my membership completely online.

I want to make a complaint about he service I received inside the Sam's Club. I asked to where I could find the outdoor solar lights, I was pointed down the aisle. I went down the aisle and the lights were not there. I went bank to the associate and he told me he would look and will come back in 2 minutes. I found the other associate and he said we must be out, but I showed him the website where it showed they were in stock. He told me sorry that the store was out of the stock. I asked if he could check the stockroom and but he left. I finally decided to order it online to pick up at the same store. I have never had this issue at any other Sam's Club stores. I just want you to b aware and maybe educate their associates to give better customer service.

Thank you,
Cindy Ziegler
[protected]@yahoo.com

Was at club 4805 this morning to get gas. Attendant was anything but helpful! The pump we were using wouldn't accept our sam's card and he told us it would have to be rebooted but he had other things he would have to take care of first. We went to another pump but were facing the wrong direction. He yelled at us and told us we couldn't be there facing the wrong direction. I responded by saying "I see people do it all the time and nobody ever says anything." his response was, "not when i'm working" and he went inside and shut our pump off! This is unacceptable and anything but good customer service! I work for walmart and this would never be accepted behavior!

I have been a member of Sam's Club for 40 to 50 years. Yes I was a member of Pase before it became Sam's. For the first time I will probably not renew my membership next year.
Most people complain about checking out their own groceries, I have embraced it. For years (since the Scan gun) I have lined up my products (scan code up) before getting to the register. In less than 1 minute my selections are scanned, paid for and I am out the door.
My last visit however, I encountered a policy change. As usual I lined up my selection, scanned my card and began to scan my selection when a Sam's club representative shoved a cart at me. "No thanks" I said "I don't need to move my stuff to another cart (my back was bothering me and I just needed to pay for the things and get out of there). The rep shoved the cart into mine, and said"NO, you need to move your stuff to another cart or go to a checkout line". By this time I have already scanned everything in my cart. I look up and all of the checkout lines have got 3 or more people in line already, probably a 5 to 15 minute wait. And in the commotion I have scanned one item 3 times. I am tired, my back is hurting, I am not moving these heavy objects to another cart, and I am not waiting 15 minutes for a checkout line. Anyway I finally did go through the checkout line. I apologize to the person I cut in line, I didn't even see you. But beginning today I will begin to find other resources to replace Sam's, BJ's, Costco's, Amazon. In the meantime you probably will still see me at Sam's. But don't expect the same cheerful customer you have been used to.

One of your employee's, Brian Lancaster at the York Commons, Sam's club location, is always very rude and every time I've came and he was there, he always gave me an attitude and told me to shut up, I really dread going that location because of him.

I got new medicine on 5-13-21. Dr specifically ordered the real medicine no generic. My cost at Sam's is 125.00 but my manager with exact same insusurance and exactly same medication gets it for 4.00 a month.
You should be ashamed of your company for ripping people off, karma will get your business and deserve to be brought down and bankrupte!
I will ban Sam's club and bash this company all over the web. Word of mouth is a powerful thing. If you will look at my account Imy last bill for Sam's was over 2200.00 and that's just in store. Thats Not even on all the medication you have raped me over for years.
I will never set foot in a Sam's store again and will NOT renew my membership.
I
MY FAMILY AND I WILL NEVER USE SAMS AGAIN AND WILL SPREAD THE WORD FOR THE WORLD TO SEE WHAT CROOK YOU REALLY ARE.
NOT ANOTHER DIME FROM ME.