Sam's Club
reviews and complaints

Have been buying this for several years without any problems from ur Springfield, Illinois store. In early 2019 bought one and litter had no clumping ability and finally threw it out and thinking this was a production defect bought another only to suffer same consequence. Took it back and got my money refunded. Bought Paws litter somwhere else and it works like members mark used to. I wish u would alert at least your Springfield customers of this product defect and correct it so could buy again but will not do until I know problem solved.

Ronald Dean
3209 Clarendon Dr Apt B
Springfield, Illinois 62704
217.691.2009

I went to sam's club to renew my membership with an online promotion. When we got there Briuna wasn't able or didn't really try to help us all she said was that the promo was only to upgrade without even looking or reading the email. I was more upset when she called the manager Maria 2 calls and 10 minutes later to show up and not be able to help us. She asked Briuna to help us when she was done with her customer but instead called on her next customer and completely ignored us. Next time I will be walking out and taking my business to Costco

We have been purchasing your bakery sub rolls for many years(JUMBO WHITE HOAGIE 6 CT UPC#[protected]). As recently as 6/7/19 we purchased them as usual, and as usual they were good. This past week we purchased a pack and my husband commented they seem flat and not as fresh and nice as before, we had to use them for garlic bread and NOT hoagies. Today we went to Sams, went to the bakery and spoke with a very nice associate, we asked about the rolls, thinking the proofed wasn't working correctly. But we were informed that you have again changed your supplier and they come in already baked. So no nice bakery smell to entice you back to bakery, no nice beautiful puffy rolls with a lovely appetizing color. Of course you think your saving money, you are not, you have no bakery aroma, no soft beautiful rolls and probably fewer bakery associates.
Unfortunately, one of the main reasons we come to Sams is because of your bakery. We will give up our membership this next time and continue with BJ's whose bakery is also good, plus they have a wonderful clean fresh deli with great prices.
We will not be the only complaint you receive and I would imagine the shrink in the bakery departments will rise.

Thank you for your time, please consider returning to the Pillsbury Rolls or the previous before these current to have happy customers.

Respectfully,

William and Donna Franks
Vero Beach, Fl

Get your checkout people back. Not everyone wants to self check. We use a check and cannot do that with self checkout. Ridiculous. Thinking about switching to Costco. I went to the Burleson Texas Sams tonight. It was very busy on a Friday night. There were 2 checkers open. One was waiting for manager assistance and didn't seem to be too much in a hurry to help. So I switched to only other available checker. He wasn't in too much of a hurry either. I don't want to self checkout. So much for customer service.

I went to Franklin mills store in Philadelphia on 25th may for tyre replacement. iwas more than 4 hour waiting. I am a member of club for about 20 years and a senior citizen. driving about 15 miles one for store.
Today, I called club twice. First time got disconnected after 5 minutes. second time I was told waiting time was 6 hours.
Now I called customer service 887467726. The customer service representative disconnected the phone intentionally when I was speaking to him.
Very poor example of customer service.
If not replied, I will report to other organization which for registering the complaint.
Ravindra Oza
[protected]@hotmail.com

I was just at sam's club checking out with my significant other, a male.
"nathan" was the cashier. When we went up to the register, he was talking with a young lady who also works there, he took my old card with my picture on it that i accidentally gave him, "looked at my significant-other" and said it was no good! he would "only" talk to him, i am female, ... I knew right away i gave him my old card instead of my new card,
...I kept saying, "let me get my new card out, he ignored me like i wasn't even there and only spoke to my "male" friend and told him again the card is no good maybe it's expired.
...I said again as i was looking in my wallet, "let me get my new card out", he again ignored me and said the same thing to my significant other that the card was no good.
I finally asked him if he was against "women"? ...He said no i just thought you two were together". I said, yes, we are together, but he doesn't have a card, 'i" do! and i'm the one speaking to you!
"shouldn't you be speaking to "me" as a card holder, a member instead of him?
i gave him my new card, he used it and slammed it back down for me to pick-up. This is the second incident i've had lately with sam's club. I've been a member since the late 90's when i worked for tricare. I quit for a couple of years then went back to sam's club!
...There's a "costco" coming to the surprise, az area soon, they have broke ground. I'm thinking of getting a membership there instead!
...Another incident was with the women cashiers, ... I have a nice looking significant other and when we check out at times, ... Again, i'm the member, the card holder, i think i put him on my account, not sure, but they look at, smile and joke with "him" instead of the one with the card and paying for the merchandise!
...Just extremely fed-up!
rhonda g

I usually do not write reviews and or complain, but today is going to be different,
you have a few employees in your Roseville California store on Pleasant Grove, that need some training and or removed from there positions.
Getting fuel today, the attendant/employee likes to use profanity at customers if they pull in the incorrect way after another employee says it was okay at the side end pumps. This happened today approximately at 11:45 am. Will not return to this store again for any shopping. This was not the first incident. Learn how to commuincate professionally, threatened to shut off the pump and then screaming profanity across the pumps in front of many.
Several weeks ago, there was another issue with an employee that takes the receipts at the door and checks them off. She is always leaning across a cart like she can't stand up and she is not handicapped, does not speak let alone say thank you.
I am very surprised that Sam's allows this behavior. Sad situation.
We spoke to the manager concerning the employee at the door, but he did not seem to be concerned and she is still there at the door leaning on the cart and definitely not professional in any way.

Moving on to Costco!

Thanks for your time

5/16/2019 member since 2009 #[protected] had a flat tire, had it fixed drove home 9 miles next morning flat again was told by tech that the tire light in car would go out in a few minutes it never did tire was ruined split in sidewall they prorated tire to cost me $62 if it had been done right I shouldnt have to come back until they were wore out dissapointed! just brought tires in november had 9000 miles on them 65000 mile warrenty; had to order another tire didnt have one in stock, now i have to come back monday evening to put new tire on, now I'am running on doughnut tire; I feel that had the tire been fixed right I wouldn't be taking the time to be writing to you now, the new tire should have been ordered with no amount due. I have been loyal to Sams club for 10 years I have brought many sets of tires there . Sam's Club in Charlottesville Va. 22911 I talked with a manager Shawn Hoffman and I told him I was dissapointed with the results he did give me a $31 coupond to put towards the purchase but it should have been for the full amount Thank you for listening

My sister works at a Sams Club in Vegas, her job was recently eliminated as a comp shipper and was told she will be a cashier and work at membership desk... in the 20 plus yes she has been there that is one job she didn't care to ever do.. Her manager talk to her, she was upset and he told her more then once she needed to turn it around meaning her attitude about the cashier! He has been ride to her also make a comment to her that she can't discuss whatever is talked about between them or she will see a side of him she has never seen! Are you kidding me.. the manager can go around and talk to employees like they are worthless pieces of crap and bully them! Employees hours are getting changed which I understand put purposely changing days off and when asked to change back he refuses! This dude is on a power trip and no matter what Sams is or isn't I don't think they would want any manager being a flat out [censored].. he also told one heavy set women that he could go out and get homeless people off the street and and would do better then her! WTF! She cried for 2 days! That [censored]ing [censored] needs to be fired and my sister or anyone else wont do anything for fear it will get back to him and she will lose her job! It's not her or anyone else.. that sob needs to get his happy [censored] dropped kicked out the f'n door

We just checked out at the Sams in midland TX. We renewed our membership at the register it automatically uncharged us the plus membership. We asked for that to be removed. The cashiers assistant ( middle manager?) said it was just a renew of existing. Which it wasn't that. And she lied and said it couldn't be removed ( even though the cashier removed it with out problem) then she asked if we wanted info about a credit card we said no but she told us any way. She was unacceptable in her behavior not just to us. She harassed a gentleman before us about a credit card. I'm sorry I didn't get the name of this woman. The actual cashier was very friendly. Thank You

I recently purchased on-line a new mattress, order number [protected]. It was to be delivered today, 4/22, between 11:00 and 3:00. the timing of the delivery was critical to me as I am having guests arriving tomorrow that will be staying the rest of the week and will be using the rest of our beds in the house. In preparation for the delivery, I have hauled the old mattress out to our porch so that I could steam clean our bedroom carpet. It has since been rained upon and is now useless. At noon today I received a call from Florida Transfer and Storage (904-768-9074) that their truck broke down and the earliest they could deliver my mattress was Saturday, 4/27.
WHAT the HE-- podunk outfit does Sams contract with that only has one truck, can't get it fixed before Saturday, and won't take the initiative to rent a truck from U-Haul to keep their promised delivery date?
I now have to try and locate a bed and mattress or cots to rent for the remainder of the week. I am incensed at this poor service. This is NOT what I have come to expect from Sams with whom I am otherwise very happy with products and service.
I would appreciate hearing the resolution of this issue that will restore my faith in Sams.
thank you

I ordered my child birthday Cake two weeks before her party date and I called the morning of the pick up and asked will my cake be ready at the time of the order two hours before the pick up the Manager said I was about to call you and I knew there was a problem then he said the sprinkles are not in yet what else can I do for the cake I said can I bring what you don't have AND you guys put it on he said no. When I got there he said were are they then I said you guys told me no and he did not care that I was not satisfied. then I called him back over and told him I was not happy then he said I can give you $6 off and I felt that was not enough do to how funky his attitude was the store manager gave it to me for free but the point is stop treating customers like we not spending our money. And not giving a damn of how we feel if you didn't feel like you don't want to deals with customers do the rite thing or don't come to work. Smile and a greet your customer like you are suppose to. These workers are disrespectful and this made my baby party ugly thanks a lot Sams Club

The tires I purchased never held air. I was constantly going back in to have them checked only to be told it was due to the weather. I'm not young, I have had many tires in my lifetime and have never experienced this on a monthly basis. Needless to say they wore out in record time.

Save your time and money, buy tires anywhere else.

The tires and service is nothing but stress.

On March 2ND 2019 I went to Sams club to purchase some items. I forgot my member ship card so I showed my ID in order to obtain my temporary card. At that moment they inform me I had not renewed my member ship. I explained that I had just renewed a few months ago. Unfortunately I also did not have my actual card that day when I renewed my membership. I showed my ID and they printed a temporary receipt for me. I purchased my membership as I was instructed by customer service. We than thought maybe it was under a previous membership I had in the passed. We couldn't find the correct membership I had purchased at that moment I asked my husband to find the day and transaction from our bank statement. I was told by one of the customer service clerks that she would fix it if I could show the transaction. I don't keep receipts which I wish I had, I stepped away to wait for the bank statement because my husband was at work. When I returned I was helped by another clerk. She told me that she could not fix the issue because she couldn't see if it was a membership I purchased. I just want my annual membership I pay for. I can provide my statement information. I have been a member for years and I should have been helped that day. Everybody was rude and even the male manager that assisted me that day. spoke to me as I was making this up even after I showed the transaction. I will provide my card number and all I need but I would like my membership I purchased please.

Thank you,

Miriam Warner
[protected]
[protected]@yahoo.com

We are new members of Sam's Club in Temple, TX. We have the Sam's Plus membership because we were told by the associate who signed us up that we would receive unlimited car washes as part of our membership. The car wash was still being completed, but we found out that when it opened in early February we had to pay for car washes. We would like to have the unlimited car washes that we were promised.
Cynthia Jackson member # [protected]