Sam's Club
reviews and complaints

The pandemic is over! The buying and supply chain has run out of excuses.

I understand this isn't a perfect world and things happen. However, it's very frustrating to shop and find the item out of stock for over 3 weeks. This isn't the year 2000! It's 2023 and every data program and hardware is at its peak to run and manage your supply chain. I understand seasonal,1x buys, etc. I shop at Sam's 2 to 3x a week. and enjoy the visit. I run into out of stocks and that happens and normally that item is back in stock 3-5 days in all departments but GROCERY!

Let me give you 2 recent examples. Hampton Farms Unsalted Roasted Peanuts 5# bag. two times over the last 3 months this item was out of stock for 10 to 21 days.

14 days ago I went in to purchase Members Mark Pet Training Pads 120 count and they were out of stock. I found a manager and asked about that item. His response was we are getting some in and they sell out the same day. I tried purchasing those items online. However, both the peanuts and the pad were out of stock throughout the entire system.

Hampton Farms is a huge company located in the southeast. There is no shortages of PEANUTS or shipping trucks. WHY were they out of stock for over 3 weeks?

Members Mark Pet Training Pads being out of stock creates a problem for the pet owner who relies on them to provide a place for his pet to do his duty in the inclement winter weather. Is this another item thats going to be out of stock for over 3-4 weeks?

I had to travel for over 30 minutes to a BJ'S and purchase the peanuts (was a dollar cheaper). I will now have to travel AGAIN to get the dog pads at BJ'S.

When an item is out of stock throughout the entire system it generally results in higher retail or a smaller pack/size when the item is back in stock at the store.

David A

I spent over $500 on a pool that I ordered online on order #[protected]. I am not a current member but was given, apparently, a one day membership long enough to place my order and have them take my money. I ordered a Bestway pool and it comes in 2 very large boxes labeled 1/2 and 2/2. I received 1/2 and 1/2. Obviously a problem, the order was messed up and half the order was missing so I contacted Customer Service to get the correct product. Instead of getting box 2/2 and having them replace one of the wrong boxes they sent, I was told because my membership expired the minute I placed my order, I would have to return the entire order, wait for my refund, and then re-order the whole thing and hope that I got the right product. After speaking to a couple of different Customer Service reps, I spoke to a Supervisor 3/5/23, because this seemed inappropriate and was met with total resistance and the assurance that he would take care of everything to process the return and place an order to have the wrong product picked up. He did nothing whatsoever to resolve anything. I myself processed the return and got my shipping labels. If you are willing to take the money of a customer, without a membership, you are obligated to give them the same due diligence as any other person making an online purchase. It's completely unethical and bias to do business any other way.

I was told that my refund cannot be processed until they pick up the wrong product that was sent, and then 5-7 business days later I would get my refund. Three days later, no one has called to notify about pick/up. After several calls to your absolutely USELESS customer service department, and given various non-existent "incidence" numbers, and the promise that they were escalating and processing for pick up, I finally spoke to an American supervisor who seemed to have finally had the notion to assist me in getting this accomplished. As of yet, it hasn't happened. Laundra was her name and I hope she can come through with her word.

I am not sure why companies like Sam's Club insist on using company service reps that are out of the country but this is apparently a huge issue for you guys. These people do NOT want to help your customers resolve issues and clearly have ZERO accountability to do so. No one cares what they are doing on the phone with YOUR customers. They literally made up non-existent reference numbers that no one else could locate upon return calls to the department and did nothing at all in the way of doing the job they are paid to do. So you are paying them not only to do nothing for their wages, but chasing customers away for return business. I didn't spend $20 with your company, I spent over $500. Totally unacceptable and I will not only not do business ever again with you but I will find every outlet to voice my review of my experience that I can possibly find to spare anyone else the grief of doing business with you and the people you are allowing to represent you. Furthermore, if I do not get a response from this complaint, I will be taking it to the Public Service Commission and anyone else who is interested in making AMERICAN companies as good as they used to be and forcing companies like yourself to make their employees accountable. Very unhappy Tammy Krupa

Sam's Club Hudson, New Hampshire

There seems considerable lack of training or considerable incompetence in the Auto department with regards to tire balancing.

On 2/14 I had the tires rotated and balanced. That weekend there was noticeable vibration on the front right tire. Days later, I returned the vehicle to Sam's club and they found the front right tire missing a weight. They said it is common the sometimes weights fall off in cold weather because they are glued on. They rebalanced all four tires again. On 2/27 I brought my car to my mechanic for routing maintenance and they found all four tires were out of balance. It cost me $60.00 to rebalance all four tires.

After this experience I doubt that I will but tires at Sam's club again.

I just got a notification from cashapp that a charge for $110 was declined due to insufficient funds from Sam's Club in Bentonville, AR tried to charge my card. I don't know how Sam's got my cashapp card number when I've never used my cashapp to pay at Sam's Club at least not recently. If I have used my cashapp card it was sometime a long time ago.

2/27/23 I arrived at 5:25pm for order [protected] scheduled for pick up between 5:00 and 6:00. I went to the door were the carts emerge at 6:00pm to ask if their app was broken and told my order wasn't picked yet and would take another half hour to an hour, I told the employee to cancel it. This is the second time this year this has happened. I called the store and no one picked up so I walked in while still ringing customer service - very poorly staffed. I was vocal about needing a corporate # to register my complaint and given an 888# . Twice I called but the phone personnel were "unable to hear me" and they hung up. Everyone else in shouting distance heard me.

I then received a text at 6:27pm that my "canceled" order was ready for pick up.

Unbelievable lack of concern for any semblance of customer service. Feckless from the top down.

Received the order via FedEx this morning. Smelled strong vinegar odor before opening the case. Vinegar box busted and inside bottle leaking. Also leaked onto the Truvia box. Vinegar box was placed in the center of the box, not on the end and was packed with food items.

I have tried several times this morning to speak with someone in the United States as I find it extremely difficult to understand the "ladies" from the Philippines! Each said that they could not transfer me to the United States.

I'm sure that you and they are aware that if you have a presence in the U.S.A., you must also provide a United States person to take calls when requested. I even went so far as to call the corporate office, what did they do? Sent me right back through your system which continuously connects to the Philippines!

Someone, please get back with me so that I can get these items replaced!

Today I wanted to apply for a sams Master card, at the Sams Club, McDonough, Ga to where I am a member. I provided all the information necessary for to the lady behind the counter needed for approval. That included my sams club card, my home address, my drivers license, my cell phone number along with my social security number. When the lady submitted the information to the company that provides the credit card, I was told that it it was submitted but they would get back to me in a few days. I then realised that I put a credit freeze on my credit reporting companies. So I went home, lifted the freeze for two days so they could access my credit info, and with that went back to sams to reapply. When the info was entered again, the lady inputing the info was told to contact the company that issues the credit card. When she did, she put me on the phone. I asked what was going on and they said they needed more information. With that being said, they wanted me to take a video of myself and send it to the, then they wanted me to take a picture of myself and send it to them, then they wanted me to take a picture of both the front and back of my drivers license and send it to them. They then wanted my social security number, along with my home address and cell phone number. I then very calmy asked why all this was necessary. They told me it was to verify that I was the one applying for the credit card. I asked if this was a standard procedure and they said no, just in certain cases. I then asked what was the reason for me doing this after previously providing this information to the clerk behind the counter. They would not give me an answer and stated that they would mail me a response and that ended the conversation. My credit score is over 700 and I am in awe that I was treated like a commin criminal. My credit reporting agency notified me that the credit card issuing company did request a credit check and it was given to them. I am not very happy with what took place today and need someone to get back with me to give me good reason why this took place. In addition I did call the company to find out why I was denied, but the person on the other end said that they could not give out that information, other then my request for the card was denied. I really don’t need this card, but I was getting it more as a convience when I travel rather then use my debit card. Plus they offer rewards. I know with certainty that tomorrow if I apply for a credit card elsewhere I would not be denied. Something is radically wrong, when Sams Club provides the same information to the card provider, yet the card provider takes it upon them selves to interrogate a Sams customer asking for the same information, if this is the way this credit card provider treats Sams Club members then I don’t need to have a Sams Club Credit Card. I can go elsewhere and get one without the interrogaration.

I had my 4 tires rotated on 1/24/23 at Sam's Club automotive, located at 849 Stoneridge in Jefferson City, MO. by Jerimiah #864; and picked it up after purchasing $188.73 worth of groceries. At home I noticed the front left tire valve cap missing. I checked it because when I originally purchased the tires from Sam's I was also missing one tire valve cap (then I was still in the parking lot and went inside to get it). I was in the area of Sam's 6 days later (today) so I stopped in to pick up the missing cap (and would of settled for any that fit). After an extensive wait, Kevin was informed, checked my paperwork, but couldn't locate the missing cap. He contacted Jerimiah and they mentioned there were no notes on my paperwork (whatever that's suppose to mean). They both looked again, and after returning said they "don't have any" in the automotive shop. Kevin was very "dismissive" and said I could go buy one and send him the bill. I suggested they mail me one when they get one. Although I was cordial, I left because they were doing nothing else to resolve the issue. 1. I already made a trip to Sam's for a problem they were responsible for. 2. They want "me" to make another trip to another store to buy a replacement (doubt anyone sells them one at a time), plus I would then have to make a 3rd trip to them or pay for postage and my time which would all cost me way more than the value of "one" cap. 3. Considering that I was missing one cap each of my two visits to Sam's automotive for tire service; there should be a box full of missing caps in their department. 4. Since this is apparently a regular problem, Sam's should spend $10 to purchase dozens (cost maybe 10 cents to 30 cents apiece), so they have some around to replace those they continue to lose! Still no resolution.

Hello, my debit card was charged on 12/14/2022 for some sort of fireplace item for $39.99 and I don't have a membership with Sam's Club. The bank would not refund the amount for some reason.(Chase) Hopefully Sam's Club will except the error and do what is necessary, considering I have spent 24,000 in the past 10 years with Walmart and have been considering a Sam's Club account.

Info.(Email sent verifying additional info.+)

Transaction Date: 11-04-2022

Sam's Club #8272

Colorado Springs CO

$30.99

I recently made an online purchase for a piece of jewelry online on January 11, 2023. After receiving the ring I had purchased as a gift for my niece I was informed by her mom that she too had also purchased the identical ring for her as my niece had requested. At this point I had made the decision when the ring arrived I would return it and purchase her another item. To my dismay and shock I was shocked when I was informed by your store manager that without the confirmation email that was sent out by Sams Club that a refund could not and would not be issued. Needless to say I had all of the original packing materials that the ring came with including the paperwork and box along with my purchase history pulled up on the app on my phone confirming the purchase. I then proceeded to contact customer service on the phone while still in the store where that person directed me to show here my purchase history on my phone in the app to which I responded "I did, and she says that's not satisfactory" to which the agent on the phone confirmed that the only thing I needed was the packing slip or purchase history receipt on my phone to which your manager still refused to budge. She also insinuated tags had been removed to which there were never any attached when shipped. As a long very loyal and long time member of Sam's Club who spend a substantial amount of money in the store weekly and visits the store at least 2 times a week I was highly offended that your manger would treat me like a thief. This incident was extremely embarrassing and humiliating to say the least. I finally decided to leave this store and drive 20 minutes away to the Matthews location that is not convenient to my home BUT in less than 5 mins with no questions asked, just the packing slip that was in the box my return was issued. While I have memberships to Sams, Costco's and Bj's, Sam's has always been my first choice especially because of convenience But if I have to drive 20 minutes to be treated with respect I may as well give my dollars to Costco. It's even more disturbing that this incident occurred by a manager. Even I know as a customer that she didn't know what she was talking about because I have purchased many things online and this is the first time I have ever encountered any of this ridiculous and humiliating behavior. May I suggest some additional training for Monique at your Sam's Club in Pineville, Nc.

Sandra Manning

11210 Waightstill Way

Charlotte, Nc 28277

[protected]

Sam's Club Plus#[protected]

I called the bakery at the Sam's club on 11101 Fuqua in Houston Texas 77089 on 01/21/2023 at 9:30 am
A lady named hope answered the phone I asked to order a birthday cake and she became upset saying and I quote "we don't do birthday cakes because you people order them and never pick them up. Then I said OK so Sam's club no longer lets you order cakes, and she goes on to say and I quote 'oh my god just tell me what you want" at this point I'm in disbelief and I asked her what her name was, and she yells hope H.O. P.E. At this point someone else takes the phone and tries to apologize for her behavior. Needless to say, I didn't order a cake the level of her unprofessionalism made me feel like she would do something to the cake. Her behavior was completely unacceptable.

Sam's Club in Oak Creek WISC. which i visited on 01/19 at 12:23pm.

Being a member of sams for the past 25plus years, i find this disgusting and an embarrassment to Sams. Employees laying on the furniture that's for sale? Not only do i now have to check out myself while paid employees watch me, perhaps these employees would be able to assist customers that pay to belong to this club, instead of lofting on the job?

You may argue that they were on a break., perhaps they should be in a break room and not laying all over the furniture while customers are shopping.

I have been a long time member of Sam's Club. Approx. 2 years I purchased a new set of tires and purchased the warranty with them. My problem is that when I need to get a flat fixed and I have to call to try and get an appointment. My club was completely booked so I had to go to the store on 96 St. in Fishers Indiana. I got a 5:00 p.m. appt and was there on time. I was not even helped by the person working in Tires until 5:30. I understand that he was the only one working so I can understand that. But when I asked to have my tires rotated while he was fixing my flat tire he said no I would have to make another appointment. I was upset because it is part of the service for buying the tires at Sam's but I said ok just fix the flat. Once my car was fixed I left and went home. It wasn't until the next day that I looked in the back of my car only to find that he hadn't even put the spare tire back under the car where it belonged. I will never buy my tires at Sam's club again. The making appt. to get a car in is ridiculous.