Sam's Club
reviews and complaints

On May 7,2023, I placed and order for hotel accommodations at the North Shore Oceanfront Resort Hotel order #[protected]. I received two documents that indicated my total cost was $617.34. This included all charges and fees. When I arrived at the property the front desk person asked for my credit card and charged an additional $111.29 for a resort fee. My contract states all fees and charges are included. No exception is noted on my contract. If an extra fee is required, it must be noted on the contract! Your contract is misleading and created havoc at the property site. I tried to explain this to all but was given the runaround. Take the responsibility of your improper paperwork and refund $111.29. Then fix your contract paperwork to reflect what the customer is getting.

Do the right thing!

Don Pisegna

as i said yesterday i will send a new complaint everyday until some one responds you have all the info needed in certified letter signed as received by cindi poplin feb 7th 2023 i will send another complaint on sat until you respond to me as well as sunday which will be waiting for you on monday and i will keep sending a complaint everyday until someone contacts me [protected] [protected]@yahoo.com

I am here again this is my 5th complaint over the last ten days my certified letter with all the info was signed for as received by cindi poplin feb 7 2023 I will continue every days until some one at your corp responds pamel louderback taylor mill ky [protected]@yahoo.com as I have told you before cindi poplin has all the copies of statements and letters I have received over 3 years I have been working on this with no help coming from the owner of the closed account the collection agency you sold it to all of those statements were not received by me because it was sent to a wrong address the account that was charged on this one day was a closed out zero balance account you sold an account with out my knowledge when I had an open credit card with correct address and phone number so you did not do a simple customer search under my name and address when the second statement was returned no one at this address or did the letter and statement just go to the dead letter office so you can lay blame with the post office answer me

When I was walking by the pharmacy at Sam's club (10488 Old Katy Rd, Houston TX 77043 ) on Mar 23, one associate offered me the tetanus shot for free and $5.00 will be loaded to my Sam's club account.

They ended up charging my insurance for $54.84 and there was no $5.00 as they promised.

Would you please look into the issue and resolve.

Thank you so much,

Thuy Le

Member # 690 10120 [protected]

I sent a registered letter with all information about a closed account the letter was a large letter with all the documents about my complaint it was sent to sams club corp 2101 se simple savings dr bentonville ar 72716 received on feb 7 2023 by a cindy poplin no one at synchrony bank can help me with this problem they promised they would get back to me last week I want some one to call me and tell me why I have not heard from your corporation following is my information pamela louderback 5210 roselawn drive taylor mill ky [protected] I have been working on this for 3 years 3 years with no help from any one I talk to I am a present syschrony card holder and a past one the problem is with the closed account if you are to busy to be bothered with me I will have to hire an attorney for I am done with all of you it will cost me more than I owe but it will be worth it

I did a grocery pickup on 03-27-2023 and they never gave me 69.82 worth of my cold groceries. I called them that same day on my way home at 5:36 told they would credit my card. I finally got home at 8:40 called again I was told the same thing. I called again on 03-29-2023. nothing but excuses. I sent a email on 03-29-2023. I called the manager from the Saginaw Michigan store Kaitlyn King and was told she would send me a gift card because she couldn't figure out how to refund my card. Still no card as of 04-19-2023 So i sent another email telling Kaitlyn that her word means nothing and the customer service sucks. I am now turning this over to my credit card company and informing the BBB and the state of Michigan for ripping off my money. I WILL NOT be renewing in May with Sams club.

I was shopping at the Sam's Club in Bloomington IN store on Thursday April 13th from 12:30 to 2:00. While in the food section I say a sample cart with sliced fruit/honey mangos on a tray and toothpicks sitting beside it. There was no staff. I took a toothpick and used it to get a slice of fruit. Then I threw the toothpick away. The female employee came around the corner yelling at me and asking if I took a piece of fruit. I said I did. She completely went off yelling, criticizing me, grilling me about which side of the cart did I stand on, did I wear gloves. getting into my space and causing a scene. I immediately apologized stating that I didn't know that wasn't what I needed to do. She continued to yell and berate me. I apologized AGAIN for the work I had caused her and that she had to throw the fruit away (as she dramatic THREW it into the trash can), still ranting at me. She was yelling about contamination and DID YOU WEAR GLOVES!?I apologized for a Third time and she still continued berating me. I finally walked off and she was still berating me as I was walking away. At least three other employees were in the area at the time. They did nothing to intervene. A few minutes later one of the employees (I think it was a manager) came to check on me. I explained how I had made the mistake and apologized and how the employee had berated me and would not stop (which everyone around heard). He kept rephrasing my words from "berating" to "explaining procedures". I corrected him twice and then gave up. I spend a lot of money at Sam's and to be a member of Sams I should not have an employee totally go off on me about a slice of fruit!

I was on my way to my grandkids house to take them there gifts for Valentine Day I had forgot something and ran into Walmart maybe 15-20 min came out Car was stolen from Walmart parking lot with all my gifts inside.On Valentine Day. I paid using my gift card from sam's club .I also asked lot cop if they could help me to maybe see who it was and I had no help. I would still like to know I did call they said they would pull the video if I had police report and I do but still no responses.

Has happened on more than one occasion. Order two products online to receive the $50 instant savings on one Scotts Turf Builder Bonus S. Then I receive a cancellation notice that the $50 off product is out of stock, and sale is over. This seems to be a scam. The product is still in stock at stores, and online, but instant savings is over. This is a scam.

I end up with a product I do not want(Ortho Home defense insect killer) and do not receive the discounted product Scotts Bonus S.

In this case they sent TWO orders of what I did not want and charged my card for items that I did NOT order. After 45 minutes online customer service credited back my card for the item I did not even order and acted like I should be happy? Again, this same thing happened before, so cannot be coincidental. Please start correcting these seemingly fraudulent practices. To compensate me for my time on phone bringing the issue and my account being over charged for something I did not order to your attention Send me a free bag( item number [protected]/ or [protected]) of the Scotts Turf Builder Bonus S, only a $24.00 value with the Ortho bug killer I already bought.

I was terminated with 4.5 points that were inaccurate. The manager Sara knew I had just lost my car and home and gave me a helpline number. She did not know anything about helping an associate and told me they would help me and to communicate my call offs or needs. I was consistantly on time and coming to work after that when the Manager Shiylana came back from vacation. Everyone is scared of Shiylana due to she threatens the crew and also says shes watching us all the time on the camera. Shiylana also would tell me to write up or threaten people that would leave early within their grace period. Shiylana would tell me to tell them they have 7 mins when they would have 9 mins. Both managers knew my situation and led me on to believe I at least had my job. Now I'm homeless and without a car. I am able to work and want to be rehired at a Walmart of my choosing which is Southgate. I have a management degree and are capable of great things. I started at Sam's and was alone a lot with no help on the front end also managers would sit in the office while I was being torn all over the place. I stuck it out with their short staff to be treated unfairly. I applied at Walmart in Southgate please accept my application.

Thank you,

Monica Gutierrez

I was contact by a representative claiming he was from Spectrum give me lower

monthly payment so I agreed what it was a cell phone, When the bank texted me about a charge for $300 more to Sam Club I refused. They now have tried as Sam Club on two different credit cards. All cards have been declined; I have a phone number of the person who trying to scam me. ( probably not good anymore) This is giving Sam a bad name.

I had Cell service through AT&T that I paid prepaid $50.00 a month. While shopping at Sam's Club I was approached by the sales rep from the AT&T kiosk. I told him I was not interested that I already had service with AT&T. He asked me what phone I had. I had an iPhone 11. He informed me that I could upgrade to the iPhone 14. I told him once again that I was not interested in taking on a new contract. He then explained to me that if I start a plan with my Sam's club Membership With him, he could get me all kind of promotional discounts. once again, I told him I was not interested in acquiring a lengthy contract. at this time, it was explained to me that if I trade in my phone and paid the remainder of the trade in balance, I could get the new phone with no contract for just a few more dollars than I was currently paying. He told me you will have the newest iPhone for Just a couple of bucks more a month and can turn it off if needed anytime. So, at this time I finally agreed a new phone sounded kind of good for a trade in and a cash payment and the rest of the balance of the new phone after trade in value of my old one. I paid the rep at the kiosk $340.00 dollars to pay off the phone to avoid a contract and started service on January 31st. My bill was supposed to be $54. I was charged $185.00 Today and called the number on my autopay receipt to find out why. she explained the bill to me. She started Explaining to me that the payment would go down for the rest of my 36-month contract I told the AT&T rep that this wasn't the agreement. I pay the balance of the phone after my trade in and have no long-term contract. at this point she told me she didn't know what they offered me because they don't work for AT&T, but I signed a contract. They don't have anything to do with them as they are not employed by AT&T. AT&T are the ones who billed me. Really? I was lied to. These crooks work for a company called Smart Circle. How do you let these people steal and hustle from your members out of your store. Sam's club and AT&T should hold some responsibility for this. Sam's sells them and AT&T bills us.

I try to give back to my community as I know Sam's club does as well. I have been raising funds for the NYSP K9 Division for 9 years. I have reached out to Sam's for 4 of these years. I do ask for a television to be donated and every year that i have asked, the tv has been larger each year. this year, new management has come in. I turned my forms in a month in advance, had to check at least 5 times prior to event. Week before, i asked again and was given a 32" television, I know the saying don't look a gift horse in the mouth but when last year i was given a 60" tv, this at a value of 88.00 was like a slap in the face. The new district manager should have kept it and just told me no this year. I look at the dollar amount just myself spend in your store and I can assure you that I alone, have more than paid for all of the televisions that Sam's club has donated.

I realize you are asked by numerous organizations for donations. I appreciate when you can make donations. This just honestly left me bewildered especially for the organization that i raise funds for. I have spoken to groups of the NYSP and many were shocked to say the least. I just wanted your organization to know how the new district manager is "supporting" a specail organization as the men, women, and K9's that put uniforms on daily to protect complete strangers, yet do it daily. Quite frankly as i stated prior, this was a slap in the face. Look at just my membership, i can assure you that i alone, have spent way more than the tax write off that has been donated by Sam's in the past to my organization. I will ask again, and can assure you if offered an 88.00 television, i will leave it at the counter as obviously Sam's club would need the money more than my organization would.

Your last district manager was amazing. Your new one at Horseheads NY, not so much. If you would like to discuss further, please email me at [protected]@icloud.com.

Thanking you in advance.

Renee

Reference to Incident: [protected], it's been almost more than 3 weeks we are following up with your company but till date no satisfactory response from your end.

we would like you to consider our position right now, as we have already paid your company in full against our order i.e. US$: 25k approximately but haven't received goods till today. On one side we are all blank about the exact position of our payment/goods, on the other hand our customers are getting annoyed due to non delivery of product.

This whole scenario not only costs us financially but at the same time hearting our reputation in the market. you are requested to look into the matter without any further delay and resolve ASAP. Either provide us with the replacement or settle our amount so we can buy new products and supply to our customers

regards,

On Friday, March 10, 2023, at roughly 16:47. I was in Sam's making a purchase and decided that I would stop by the Deli for a hot dog. After standing in line for well over 15 minutes a customer and his family that were ahead of us stated, "just to give you guys a heads up. They don't have any pizza, hot dogs or pretzels." Those of us in line were very frustrated. The Deli knew that they were out of most of what the customers standing in line wanted. The customers should have been informed that they were out of these items instead of letting customers stand there for nothing. During the time I wasted standing in line. I could have been home. Another customer standing behind me wanted to order a whole pizza for her family's dinner that night. She asked the young lady at the Deli if she could order a pizza. The young lady working in the Deli rudely responded. Her attitude was horrible. If anything, the customers should have been lashing out. But not one customer was rude. Everyone just walked away. I know that there were well over 10 customers waiting in line. We were told that all of the pizzas that were being made was for an outgoing order. This situation should have been handled much differently from this. If you run out of food or you are running behind and can't prepare enough to service, the customers. Inform the customers instead of just letting them stand there. I used terminal#: [protected] @ 16:47. [protected].

On Saturday, March 11, 2023, I purchased a Samsung 85 UHD TV, Item #[protected] at the Sam's Club location on Liberty Highway in Anderson, SC.

When we (my son and me) got home, we read the "quick setup guide" and proceeded.to set up the TV. We noticed a wrinkle on the screen and attributed this to the cellophane used to cover the screen. Another odd item was a VISIO remote control and not a SAMSUNG remote control. We assembled the TV and we started to peel away the cellophane from the TV. We pulled away the right side when the filter screen came off and started to crack. Then the filter screen came completely off and fell to the floor shattering.

I called customer service and they said to pack the TV in the box and return it for a refund. During the packing process I cut my wrist on a piece of glass protruding along the right side. I started to bleed all the rug and wood floor. I instructed my son to get a towel to put it on the wound to stop the bleeding. I had to put a second towel on my wrist to temporary stop the bleeding.

I dialed 911 and the rescue team arrived within 10 minutes. The EMT looked at the wound and cleanup the blood as best as possible, inspected the wound for glass and other foreign objects. She then proceeded to wrap the wound tightly and I was driven to the hospital. At the hospital I was examined again. The wrist required 5 stiches.

When we returned home, my wife called Customer Service and relayed the above action to the agent. We asked that someone come and pick up the TV and return it to the store. The agent indicated that is not their policy and cannot pick up the TV. (poor customer service given the circumstances.)

Now I have a worthless item, stitches, hospital bill, ambulance bill and probably other charges.

It is my opinion that the TV was a return and damaged previously.

I have been a Sam's member for decades. After this incident, I will not renew my membership. I realize my single membership means nothing to Sam's or to the Walton's...

I went through a month, last Dec through this January, of Sams Club cancelling my orders as soon as I placed them. It was finally resolved after many calls, emails and chats. I was beyond frustrated. I am a plus member also. It started again yesterday. I am an hour away from Sams Club and depend a lot on being able to order online. I was told again today, that they would have to send the issue to the "back office". I do not understand why this keeps happening. I have been a loyal Sams Club member for more years than I can count. This is so frustrating. Stephanie