Sam's Club
reviews and complaints

I used to be a member of Sam's Club a few years back, but after my recent experience with their online ordering system, I remember why I never renewed my membership. I placed an order on November 11th, 2017, and the original delivery date was supposed to be November 16th. However, every time I checked the order status, the delivery date kept getting pushed back. Now, it's November 29th, and I still haven't received my order. If you're looking to purchase something from Sam's Club, it's probably best to just go to the store and see if it's available there. If it's not, be prepared to wait a while for your online order to arrive.

I remember having a similar experience with Sam's Club's "in store pick up" option when I was a member years ago. I placed an order in the morning and was promised that it would be available for pick up later that day. However, when I went to the store in the evening, I was told that my order wouldn't be ready until the next day. I ended up canceling the order and just buying the item in the store. It was a waste of time and I was disappointed with the customer service.

I decided to give Sam's Club another chance this year, hoping that their customer service had improved. Unfortunately, it hasn't. My Segway MiniPro order has been delayed multiple times, and every time I check the order status, the delivery date has been pushed back even further. It's frustrating and inconvenient.

One thing I've noticed about Sam's Club is that their parking lots are always half empty, no matter what time of day I visit. This is in contrast to Costco, which I've been a member of since 2000. Whenever I order something online from Costco, I always receive it earlier than the estimated delivery date. For example, when I ordered an iPad Pro 10.5 from them on November 9th, I received it on the 10th, even though the estimated delivery time was 3-5 business days. Costco's customer service is also top notch, which is probably why their parking lots are always full and I have trouble finding a spot.

Overall, I wouldn't recommend Sam's Club based on my recent experiences. Their online ordering system and customer service leave a lot to be desired. If you're looking for a membership warehouse club, I would recommend Costco instead.

I am a proud member of Sam's Club, and I have to say that I am quite disappointed with their customer service. As a plus member, I was excited to take advantage of the 20% off eye glasses benefit that comes with my $100 membership fee. However, my local Sam's Club in Connecticut does not have an optical department, which left me feeling frustrated and confused.

I decided to call Sam's Club customer service to see if there was a way for me to still take advantage of this benefit. I was hoping for a quick and easy solution, such as being able to go to my local Walmart and receive the discount there. Unfortunately, that was not the case. Instead, I was told that the next closest Sam's Club with an optical department was in Medford, NY, which is a three-hour drive one way from my home.

I expressed my frustration to the customer service representative, but he simply put me on hold for 15 minutes and came back with the same answer. I asked to speak to a supervisor, but it took over an hour for someone to get back on the phone with me. In that time, I was able to dress my children, load them into the car, drive 20 minutes to Walmart, do some Christmas shopping, and load my children back into the car. It was only when I got back into the car that someone finally came back on the line.

I explained everything again to the second person and expressed my disappointment in the way I was being treated. I mentioned that I had been on hold for over an hour and just wanted to receive the benefits that I had paid for. The second person put me on hold again and came back with the same answer. However, this time he offered to downgrade my membership since I wasn't happy with the benefits I was receiving.

I decided to keep my membership for now, but if this is how Sam's Club treats their plus members who are just looking to receive the benefits that they were sold on, I will definitely return my membership the day before it renews since it's 100% guaranteed. I attached my membership card to this review and hope to hear from someone who can explain to me why I have to make a six-hour drive to get a 20% benefit discount. The two other clubs that were in Connecticut had optical departments, but they were closed.

I would like to suggest that if Sam's Club is going to sell plus memberships and advertise optical and tire service benefits for plus members, then the only club in that state should actually have those departments. It's frustrating to pay for a benefit that you can't even use, and it's even more frustrating to be treated poorly when you try to find a solution.

I recently had a disappointing experience with Sam's Club that left me feeling frustrated and dissatisfied. My family and I joined the club in hopes of saving money on diapers, and we even became plus members for the added benefit of free shipping since we live in a different state. However, our excitement quickly turned to disappointment when we received two boxes of Members Mark premium diapers, each with 234 diapers, and found that 157 out of the first box were hard and unusable. To make matters worse, 8 out of the 10 diapers we pulled from the second box were also unusable.

I immediately contacted customer service and was promised a $100 code that I could use online to purchase more diapers. However, the representative failed to follow through on her promise to call me back within 37 minutes. When I called back, I was met with another representative who was unable to help me and was eventually transferred to a supervisor who also could not assist me. My only options were to accept a gift card for less than $50 or to return the diapers to the store where I purchased them, which was a 3 1/2 hour drive away. When I expressed my dissatisfaction with these options, I was met with rude and unhelpful customer service representatives who seemed more interested in passing the buck than resolving my issue.

Despite my frustration, I decided to make the long drive to return the defective diapers and request a refund for my membership. I was shocked by the poor customer service I received at the store, where the staff was unhelpful and even rude. I was told to call customer service if I couldn't return the diapers to the store, but when I did, I was met with more unhelpful representatives who seemed more interested in arguing with me than resolving my issue.

In the end, I was left with no diapers for my daughter and a sense of frustration and disappointment with Sam's Club. While I had hoped to save money by joining the club, the poor quality of the products and the lack of customer service have left me feeling like I wasted my money. I would not recommend Sam's Club to anyone looking for quality products and good customer service.

The Sam's Club in Southwest Denver has a group of food samplers who are very strong union-minded individuals. Their leader, who I believe is a racist lady, took up the job as leader because there was no one else available. While it's great that they stick together as a company, it doesn't give them the right to harass customers. They tell customers not to put items back and regulate the sales of their samples, which is not acceptable. Maybe they are commission-based, but that's still not a good enough reason to harass customers.

Racism is not a good enough reason either, although it does come close LOL. There is no management at all, which creates a hostile environment. The racist lady takes the lead on her own and tells other servers to beware of me because about six months ago, I took two samples instead of one. They take forever long breaks when I'm in there, taking 20 minutes to close down so they can go on break and another 20 to set back up. They complain about the company not checking the card of customers because the less they serve, the easier it is on them. They are smart and took over over there. They don't like serving too many people who aren't card members like it's their business or should be. They are all in it for themselves over there, and they work hard to protect and keep it that way.

They watch you like you're robbing them every time you take a sample, like you're robbing a baby. It's horrible. I wish they worked just as hard doing their job, but maybe they don't know what that is, so they make it up. With no management, it isn't hard. They take advantage of the company because they know the company doesn't care to watch them. The racist lady even chased me down today because I sampled some pickles and didn't buy them.

I made a complaint today to two people because the manager wasn't available. I haven't received a call back, so I decided to just do it in reviews. If it wasn't for Walmart, Sam's Club would not be around. They don't/won't/can't make it on their own. That's for sure. I also think they should copy Costco and sell the same items they sell, or maybe they just don't really want to work that hard. But maybe they think we aren't smart enough to figure out what anybody is selling. They are a very ignorant, stubborn, think-they-know-best, or at least pretend to when they don't know anything, arrogant type of company. From the top down, it seems. What are they really up to? Stay away. They are too social and not enough Trump in them, I guess. Lol.

I recently had an experience at Sam's Club that left me feeling frustrated and annoyed. It seems that there have been some changes to the store's structure that have made the shopping experience less enjoyable. For example, as soon as you walk in, you are put on lockdown and have to wait in a long line to have your receipt checked. This can be a hassle, especially if you have a lot of items.

Another issue I encountered was with online purchases and in-store pick-up. After making a purchase online, I had to download an app and go through a series of steps just to let the store know I was there to pick up my order. Even then, I had to wait for 15 minutes before I could get my items. The whole process was confusing and time-consuming.

To make matters worse, when I returned to the store to try to get a final receipt for my purchase, I was met with more confusion and delays. It took two service counter employees 35 minutes just to figure out how to check me out. And even then, I was given a paper that said I had paid but wasn't the final receipt. I had to wait even longer for the receipt to be emailed to me.

Overall, my experience at Sam's Club was frustrating and time-consuming. I felt like the store's policies and procedures were needlessly complicated and made the shopping experience more difficult than it needed to be. In contrast, when I shop at Walmart or Costco, the process is much simpler and more straightforward. I think Sam's Club could learn a thing or two from these other retailers and make some changes to improve the customer experience. Until then, I'll be taking my business elsewhere.

I recently had an experience with Sam's Club.com that left me feeling disappointed and frustrated. As a member of Sam's Club, I expect a certain level of service and reliability when making purchases through their website. Unfortunately, my recent attempt to purchase a Royal Sovereign RBC 4500 money counter left me feeling let down.

When I first checked the Sam's Club website, the RBC 4500 was listed as available for purchase with an estimated delivery date of just five days in the future. Excited to get my hands on this product, I placed an order and eagerly awaited its arrival. However, the next day, I received an email stating that my order had been cancelled because the item was not in stock.

Undeterred, I went back to the Sam's Club website and saw that the RBC 4500 was still listed as available for purchase. I contacted their customer service through their online chat and explained the situation. The representative took a few minutes to check the item and then informed me that it was indeed available for purchase.

Feeling hopeful, I placed another order for the RBC 4500. However, once again, my order was cancelled a week later due to the item being out of stock. This was incredibly frustrating, especially since the Sam's Club website continued to advertise the product as available for purchase with an estimated delivery date.

As a paying member of Sam's Club, I expect better from them. While I understand that products can go out of stock, I believe that Sam's Club should be more upfront about the availability of their products. Other websites clearly indicate when items are out of stock or not available, and I believe that Sam's Club should do the same.

Furthermore, as a large and successful company, I believe that Sam's Club should have the ability and expertise to advertise their products correctly. It is disappointing to see a company of this size and reputation not living up to their promises.

Overall, while I have had positive experiences with Sam's Club in the past, this recent experience has left me feeling disappointed and frustrated. I hope that they will take steps to improve their website and customer service in the future.

I had a really bad experience with Sam's Club. I bought an outdoor table online on April 21st and when it was delivered, the tile was shattered in multiple places. I rejected the delivery and had them take it back on May 11th. Two weeks later, they delivered another table and once again, the tile was shattered. I rejected the delivery again and called customer service. They sent out one person to deliver a table that weighs 200 lbs. and he didn't care if he broke it because he gets paid either way. I spoke with Gracie and requested a replacement, but she didn't order one and didn't input the rejection so it showed that we had the table. I called customer service again and spoke with a supervisor named RJ. He told me he couldn't give me a refund because their records didn't show we rejected the delivery. I was furious and requested a refund ASAP. After an entire week, we still had not gotten a refund. I called again and spoke with a supervisor named Marjorie. She told me that RJ never completed the refund process. I told her I wanted a refund pronto. It took 5 business days before we got a refund finally! I also told her I'd like to cancel my membership. She offered to extend my membership for another year at their cost, but then told me she was only able to give me 6 months. Not surprising after the shoddy customer service I'd already dealt with. We purchased a table from Costco and the experience was like night and day compared to Sam's. I highly recommend cancelling your membership with Sam's Club and going with Costco instead. You won't regret it. Sam's Club will not be getting our business ever again!

Me and my husband live a couple of hours away from Bakersfield and we wanted to purchase a shed from Sam's Club. Unfortunately, the shed we wanted was out of stock in our area, so we decided to order it online. We ordered the first one and had no issues picking it up. However, when we ordered the second one, we received an email saying that they would hold the item for 24 hours post pick up. My husband had until Wednesday 9am to pick up the shed, but something came up last minute and we were two hours away, so I called and spoke to Nicky on Tuesday, the day we were supposed to pick up. She confirmed that it was okay and the shed was marked to not restock until Wednesday afternoon.

On Wednesday morning, my husband headed out to pick up the shed and I called to confirm that it was still available. I spoke to Nicky again and she said she confirmed with the team in the back that it was still available. However, at 0938, an employee named Angel called me and said that the shed was no longer there. He said he was the one that confirmed it with Nicky and that he thinks an employee removed the tag and purchased it because it was out of stock. When I called my husband, he was only five minutes away. The employee offered to give us the one on display with a $100 discount off and my husband would have to take it apart. We did not agree to the one on display and second of all, my husband did not come prepared to take anything apart.

Angel checked and stated that the Sam's Club in Sacramento had a few available, but they refused to ship it to us. I informed them that we didn't go to Sacramento because it was further away. I received a text stating that they were taking the shed apart for us, but I texted back stating that they should talk to my husband who was there in the store. I told my coworker about it and she said it was BS. She also works at Costco and told me to ask for the general manager. My husband did, and that's when Luis the manager wanted to figure something out. After going back and forth, he gave us a $200 gift card and refunded us the money. By that time, we were done with them.

We made sure that he called to confirm the Sam's Club near us had it restocked and on hold for us. We went and purchased the one here in town. I spoke to the manager here and she said technically they don't need to hold it for 24 hours, and I had to correct her and tell her that the email says differently. She said she was not aware of it.

Overall, we were disappointed with our experience at Sam's Club. My husband wasted four hours going somewhere that he did not need to go. Even if it was sold and they informed us before going, we would have been mad but not as mad as getting there only to find out that the item that we purchased and confirmed twice was no longer there. We had to request to speak to the general manager for them to start taking us seriously, and then to come back to town to find out that the local manager was not aware of her company's online policy. At least we can say Costco never screwed us over like this.

I gotta say, I had a pretty rough experience with Sam's Club recently. I don't usually write reviews, but this one was so bad that I just had to share. So, I ordered a couple of Christmas gifts for my kids on December 5th, 2020. A few days later, I realized that I had put in the wrong address and called to have it updated. They told me that they could have FedEx deliver it to a local location for me to pick up, but then later said that they could only cancel my order. I was pretty frustrated, but I decided to call back when I received the tracking number.

When I did receive the tracking number a couple of days later, I called back and was told that they couldn't do anything to help me. I asked to speak to a supervisor, and when I did, he was a total jerk. He said that there was nothing they could do and that I could cancel my order if I didn't like it. I was pretty upset, but I decided to contact FedEx and see if they could help me.

While I was on the phone with the supervisor, I looked at the email with the tracking number and saw that it had been changed to the address and location I wanted to pick up the packages at. I was relieved, but then a few days later, I saw that there were two tracking numbers - one for the master tracking and one for the regular tracking. The master tracking showed that it was being returned to the shipper.

I called Sam's Club again and got a guy who told me that I was still going to receive my packages. He got FedEx on the phone to assure me that my packages were going to arrive. They both assured me that I would be able to pick up my gifts the next day by 8pm. But when the next day came, there was nothing.

I called again and while on the phone, I pulled up FedEx again. Now, the item that was supposed to be delivered the same day was being returned to the sender. I was so frustrated, and they tried to cancel my order again. I asked to speak to a supervisor, and when I did, he offered me gift cards and a free year membership, but not the gifts I paid for.

It turns out that the original supervisor I argued with and his team member cancelled my order literally the day after I left a review. I couldn't believe it. I've been a member for over 15 years and have never been treated so poorly. The last supervisor I spoke to promised to overnight my kids' gifts, but two days went by and there was still nothing.

I don't think I'll ever order from Sam's Club again. It was a nightmare trying to get my kids' Christmas gifts, and I spent over 21 hours on the phone with them. If you upset Sam's Club, they can be pretty vindictive and intentional in their service abilities. I hope this review helps someone else avoid the same frustration and disappointment that I experienced.

This is not a onetime occurance but something that happens all the time. The "fresh chicken breasts" that you sell have previously been frozen and have freezer burn to the extent that we lose almost half the chicken, not to mention the water that is pumped into the chicken to add weight, thereby making the price higher. We have complained in the past and as expected, nothing has been done and the process goes on. We are in our 80s and the store is a good distance from us so it is not always possible to return the chicken. We are expecting our daughter over shortly for a chicken dinner to celebrate her birthday and the chicken that my wife bought today represented to be fresh was covered with freezer burn. You have a reputation for quality products but in this case you fail everytime to live up to your standards.

Charles Ronald Perry, Sr.

271 White Horse Way

Jacksonville, FL 32259

[protected]

This memo concerns the BAKERY Dept. at your store at 3535 RUSSETT GREEN E., LAUREL, Md.

From around 11/15/22 to 01/23/23 was the last time I saw the 3,4 and 6pk of

Apple Danish. (All Apple) So when I asked, "Why /where the all Apple Danish

alone" Around 2/15/2015 I was given the RUN-A-ROUND about that's the way 'THEY' wanted.

I called and talked to someone at the Contact Line and was told they see what can do about the packaging of the Apple Danish.

I asked, "Why you could do a special cake with special Icing, why can't you do a (2), (3) or (4)pk Apple Danish", I got a strange look on their faces. All of your are now are (4), that's (2) Creme Cheese, (1)Cherry and (1) Apple Danish (see attached). I was hoping something would be done, but to no AVAILE.

THEN I HEARD THIS MAN TALKING OUT LOUD ABOUT THE SAME ISSUE THAT I WAS TALKING ABOUT and wondering, ' How many others have the same issues.

The SAM Club in Severn MD does not have regular nor sheet cake ready to go for pick up, now you must order a cake 2 weeks prior. I cannot just go into the store, to pick up a cake like I use to. This is unacceptable, now there is a small display of cakes. Why are cakes no longer ready to go unless you place an order 2 week early (without writing on cake). They used to have buttercream icing available, now cream icing is available. I been a SAM Club customer for over 15 years, this has never happen before even doing COVID cakes were on display and ready to go. There is no signs posted that you must order a cake 2 weeks. When I asked to bakery about the cake, the Rep said cake are no longer available unless you order a cake.

I'm pretty upset and disappointed with Sam's club. And what happened was absolutely uncalled for and I'm pretty surprised Sam's would do this. Is Sam's club getting desperate for customers? Or even desperate for return customers? Falling on hard times or something? After over a year or so, out of the blue, Sam's club tried to renew my membership without my approval by trying to charge my credit card twice. My card company saw this as suspicious activity and shut my card down because of Sam's club. I went to my local hometown grocery store and couldn't purchase my groceries and didn't know why my card was not working and got denied several times while trying to purchase which is pretty humiliating when other store customers watch you trying to use a credit card that is being denied and holding the line up. I then received a message on my cell phone wondering if I approved two attempted purchases from the day before from Sam's club for a membership and my current grocery store purchase. I replied no because of the Sam's club purchases I didn't know anything about (attempted card renewal on Sam's club without me knowing). Over the years, I've always let my membership lapse and I renew it when I go back in at time of purchase at checkout. Sam's has never tried to automatically renew my membership over the years until now. Because of that and the "suspicious activity" on my account, I had to get a new card and go through humiliation at the grocery store. Please do not ever try that again! A few days to a week later after this incident, I then receive a card in the mail from Sam's stating "we tried to renew your membership to help you save time, but we were unable to process your payment". I don't need Sam's to try to save me time. If I wanted to renew, I would have on my own or the next time I made Sam's purchases. I had a card in the mail from Sam's a few weeks prior to this incident wanting me to renew my membership and I could have then if I wanted. Instead of saving me time, you humiliated me at the grocery store with a denied card and got my credit card shut down and I had to wait a week for a new card because of suspicious activity and what the credit card company thought was fraud. I had to run out to my car for a different credit card and get back in a long line and wait to re-check out with a new card at my local grocery store. I'm glad my credit card company is watching out for me but this should have never happened and I hope it never does again.

I have used the chat and spent "hours", and I do mean hours trying to clear this up with Synchrony online. This is a closed account for a long time with a ZERO balance. My Sams Club Master card took over in place of it.

They write in the chat that it has been taken care of and the next statement shows it is still owed, including today, 5/30/2023. I pay the balance on the Sams Club Master Card every month in full. Synchrony has added a balance to the closed account and trying to collect from me. The closed account ends in 3252. The balance Synchrony added is $151.94. If Sam's doesn't take care of this I will take it to small claims court for court costs and the balance. I buy a lot at Sams and hope you get involved with this little matter (Little to you and Synchrony, BIG for me). Michael Barron Rockford, IL

Be careful when using Sam's Club Travel. I had booked 2 standard room at a Townsplace Suites by Marriott Orlando at Flamingo Crossings. Upon arrival they could only locate 1 room reservation. They took several associates 45 minutes to try to find the second room. We then had to purchase a second room. I called Sam's Club and they opened a ticket and would talk to their "travel partner" and get back to me in 72 hours. THEY NEVER DID. And when I emailed for an update they denied my claim and closed the case.

Never will I trust Sam's Club with my travel again

I was just asking for a refund on the 1 room they hadn't booked.