Sam's Club
reviews and complaints

I booked a trip on Sam's thru Sam's club travel on 1/6/09. On 1/8/09 I noticed the same exact trip on Sam's club travel site for $65.00 less per person. I called Sam's club travel and spoke to a rude customer service rep. She told me there was nothing she could do and that I agreeded to the term's. I could understand if it was a week or two but come on 2 days! Also, I guess what makes me upset is the customer service, they were rude and unhelpful. Sam's club customer service rep's need to go to "How to treat customer's with respect 101".

Was talking to a woman in the deli/bakery department named Yvonne and she was stone cold drunk. Was loud and rude. All I wanted was to order a deli try for a party this past weekend. She was drunk! I talked to another person in the bakery and they said they have complained about her but the management does nothing! Sam's Club just cut 11, 000 jobs and this drunken rude obnoxious person is allowed to still work there. I will be canceling my membership and going to BJ's.

Please do not purchase tires from Sam's Club. I had a flat tire and my husband put on the spare tire. I paid $546.00 for a set of tires. When he went to pickup my truck the spare was still on and the new tire in the rear of the truck. They refused to *** the spare saying it was against their policy. My husband came home and in the pouring rain put on the new tire. I called to complain. I was transferred 4 times. I spoke to the manager and he promised he would make it right but has never bothered to call me back. I do not understand why they would have such a policy. I will never buy tires from them again. I tell everyone that I can not to purchase tires from their company. I will say on their behalf that it is my fault I did not demand better service.

I looked at a "Genuine Sheepskin "rug at Sam's Club. It was about 35" L x 30" wide, shaped like an animal skin with legs. The tag said it was Genuine Sheepskin from Australia and New Zealand. I was confused about how it could be from two countries at once. I then looked at the tag that was sewn onto the item and it said Made in China. Hmmmm. To me, the item did not feel like sheepskin, it felt like some other animal's fur. It was softer and whiter and finer than sheepskin. As I am aware of the practices the Chinese employ for obtaining animal skins, I would be very suspect that this skin was taken from a creature that was beaten, hanged and skinned alive. I find this extremely offensive and I'm very dissapointed that Sam's is only dedicated to cranking out the same cheap crap from China that we American's are addicted to and forced to buy.

I just started my membership with Sam's Club . To start with I paid the $100 membership fee instead of the basic $40 fee and I don't even know what I got for it. The prices at Sam's Club on most items is not that much better than anywhere else. But I thought that maybe the service would be better and they do offer a wide variety of services. Today at Sam's Club in Middletown, NY I experienced the WORST customer service experience of my life.

I placed an order for 4 tires on samsclub.com. For some reason the tires could not be shipped to a store in my town. They could only be shipped to a store 20 miles away. I was supposed to be notified by email when my tires came in. When I did not receive an email, I checked my order status online and it said that the status was now complete with the total amount of the order being charged in-club. I called the club and the man who answered the phone did not want my order number or my name, only my tire size. He asked me to hold for a minute a came back and said the tires where there.

So today I drove 20 miles to pick up the tires and have them installed. I stood in line in the tire department for 45 minutes. There where only 2 people ahead of me. The woman working behind the counter kept answering the phones and paging people instead of helping the customers. Do they not have a switch board operator or someone in customer service to answer incoming calls? Then when I was finally at the counter, the customer service rep decided it was time to take her break. She walked out on me and 3 other people in line! I assume the tires were not even in the store though because all the tires sit right on the floor and mine were not there.

After spending 45 minutes waiting to speak to a representative in the store and not getting anywhere I decided that I would leave and purchase tires else. When I tried calling the club from the parking lot no one even answered the phone. I guess that is because the woman working in the tire department really was the only one answering the phones. I know that I can receive better customer service from somewhere that I do not have to pay membership fee's. I found the same tires somewhere for the same price that Sam's Club offers them for anyway. I just thought that I would receive better service from Sam's Club because of it being a store that required membership. Tonight I will be going to the my local Sam's Club and canceling my membership and asking to have my $100 refunded to me. This is the worst customer service experience I have ever paid for in my life!

Greetings. It's December, and time for parties. What better party snack than homemade Chex party mix? So before Thanksgiving, I get a box of Chex cereal from my local Sam's club. The box has a bag each of Rice, Corn, and Wheat Chex; enough for two of my recipe batches. Well, I made two batches, and it was gone by Thanksgiving.

So back to Sam's for more Chex. What? Whadda mean its gone? You had a full pallet of it just two weeks ago. Sorry, it's sold out. No more on order.

I fire off an email to Sam's complaining. I get a lame response explaining it doesn't sell well, and they won't be carrying it any more. I guess in the world of Sam's, a pallet full selling in two weeks is slow. Now if you need Cheerios...

Back to Sam's today for other items. Sure enough, no Chex cereal. So I venture to the Walmart across the parking lot. Guess what? Rice Chex almost gone, Corn Chex almost gone, and no Wheat Chex.

I'm sure glad the marketing wizards at Walmart/Sam's know just what the consumer wants this time of year.

Hello Costco.

While at the photo department, my wife and I were treated with egregious disrespect by the photo lab clerk named Michele. We were in need of assistance and when I asked if she could help us, she ignored me completely even though I was the only customer at the counter. I didn’t understand if she was able to hear me or not, but it was evident when I was visually acknowledged but continued to be ignored.

I needed help with the trimming of two photos which were printed on their machines. When she finally decided to take notice of my needed assistance, she told me that she was not allowed to let me use the photo trimmer and that it also wasn’t her job to trim the photo for us (in a confrontational manner).

The rude, dismissive, disrespectful nature in which we were treated was reported to the store manager (Bonnie). I told her Michele should not be allowed to work directly with customers and I would have been shocked if she wasn’t dismissed had one of her supervisors witnessed what transpired.

In past experience, Sam’s club has employed very helpful, respectful people and I am surprised to encounter an employee who treats customers in the manner in which we were treated.

VERY POOR SERVICE. As i sit on the phone this time, its been 5 minutes waiting for a manager to answer a question aster trying to call customer service and nobody will answer i called the bakery department. This store manager does not know how to run a store. i am a business owner myself and this is not acceptable. Last time, I went there, it took me less time than to try and get through on the phone. Nobody in bakery has gotten back on the phone to ask me if I still want to hold or take a message or anything. I think corporate needs to know about this store.

I was at the same Sam's club today and had a very embarrassing experience: I was walking with my mother in law from a station to station to sample food. At around 1:30, we went to a mesquito chicken breast station. I waited quietly for my turn, while the lady, who was preparing the samples kept talking and talking to another woman and her three kids (teenagers.) When she had the chiken pieces ready, all these 3 people in front of me, who had already sampled them from the previous batch, were waiting for a second round, cut in front of me with mouths full of the previous round of sampling and grabbed all 4 samples. Ok, I said, not a biggie, I'll wait a few more minutes, that's why we had gone there, to walk around, and sample food.

I was first in line for the next round, but the lady who was preparing the samples, kept thanking these people for their coming back to taste it (it didn't obviously matter for her they had cut in front of me, and I should be the one who deserved a "thank you.")and even invited them for a third round. At that time, there were already 5-6 more people behind me, all waiting to sample a morsel of chicken in mesquito sauce. The lady kept talking and talking to these people, and when she finally put the pieces on the little plate, I, concerned that these people with no manners and etiquette, can cut yet another time in front of everyone and take all samples, took the first two. Again, I would like to emphasize, I was my turn. Oh, My, do I feel sorry!

The moment i took two samples- one for myself, and one for my sick mother in law, who was waiting at the side, leaning on the cart, this lady screamed at me in an angry loud voice; "Hey, wait, I have not put them in front of you yet! Wait!" Had I hold the 2 pieces a fraction of a second longer, I bet she would have slapped my hand like I were a mischevious 4 year old. I am 34 year old, quite educated and a woman of manners. I don't know why and how I inflicted her wrath, considering the fact, she never put the platter in front of the people before me- they all grabbed as soon as she put the next piece. Embarrassed from all the unwanted attention because most people behind me did not see what happened, and probably assumed, I either attmpted to grab the whole chicken breast, or probably grabbed it from her hand, or hurt her, I tossed the pieces, turned around and walked away, saying: "Oh, I am sorry, I did not see enforcing this policy, 10 minutes ago, when these people (who meanwhile were again in front of me, waiting for the next round of samples) ate all the samples. You didn't need to scream at me for this." Everyone turned to see what was going on, and I was really upset.

if there were no other people around, I'd peobably walk away quietly, but I got really upset that she teated me like a little kid in front of everyone AND SCREAM at me for no apparent reason, really bothered me.

This store transferred a jewelry item for me (as they did not carry it) from another Sam's Club and insisted on charging MORE than what the item was selling for at the other Sam's. There was no reasoning with them that this was unfair practice, particularly since they don't even have the product. They say they'll price match the competitor but they cannot even be fair with their own pricing. Sam's club cheats their customers.

do you really know or want too know what goes on in the stores at night? ie...employees having extra marital affairs in your friendly supermarket freezer...or maybe the owners in bentonville would like to hear about the thieving ...i.e...employees swiping cards for employees not there to get their hours in...hmmm...there is proof and documentation for it all...lmaybe samsclub should really look into who they hire...check out store #6671...there has been complaints about it b4 but nothing has been done

I bought a laptop in 2006. I use it for business, so I got the extended warranty. Sure enough, it failed. And I sent it in. When I sent in the laptop I asked the "Help Desk" how long it would take. I was told no longer than a month.

Two months later, I have sent my laptop back to the repair place three times now and it is still not fixed. The laptop is still there and the technicians told me that it could still take another 5-10 days to fix it.

When I called to complain that I had been without my laptop for 2 months and counting and that I was losing business. The Help Desk representative told me I would have to wait for the computer to be returned. Then have it fail again (as it will, since I've gone through this three times). Then I would have to have customer service submit a claim for a boy out. All of which could take up to another month.

When I expressed that this was unacceptable. I am losing time, business and money. And that I got the warranty so I wouldn't HAVE to lose time, business and money due to a laptop. The only solution the customer service representative could offer was to submit a buyout claim, which he told me would be rejected and then it would just go back to the repair place. Meaning, their only solution is just another waste of time and money.

They are unhelpful. Rude and simply waste my time. If you purchase something at sam's do yourself a favor and don't buy the warranty, all you are paying for is a headache.

I have loved every Sam's Club I've ever shopped at--until this one. Every single time I go in there the lines are 4-5 people long and no one is opening more lines and I inevitably get stuck behind someone who doesn't speak English or has three items that all require manager price changes or a big cartful with six separate transactions. Last week, it took a couple 25 minutes to ring up three items with all their issues. Ugh.

But today took the cake.

I had bought a camera online at http://samsclub.com and straight out of the box it had a huge scratch on the LCD screen. I could NOT live with that, so I took it back (first making sure the instructions allowed me to return online purchases in-store). It was a Saturday. I was told that since I paid with a Visa (and brick and mortar stores don't deal with Visa), they couldn't call [whoever they needed to call] to process the return. Ooookay, somewhat plausible reason, but still a pain.

So I went back on the following Monday and first they tell me that I have to take it to Photo. I went to Photo and there was a sign saying "Back at 12:30." Um, no, I'm not waiting 25 minutes, so back to Customer Service--where it was like they had never ever returned anything purchased online. No one knew what to do and they had to get other people involved. She asked where the memory card was. I say that camera doesn't come with one. "No, the one listed here" and she pointed to the receipt. Oh, you mean the other item on the order? I'm KEEPING that. Okay.

So they finally get it worked out (20 minutes later) and show me my return amount, which was MINUS shipping and handling. Ohhhhh no. I said "The item was damaged, I was told I would also get the s/h back." The girl goes off to check (i.e. ask someone else). Nope, she tells me the box wasn't damaged. I said "But the ITEM was damaged." She checks again [with another employee] and the answer is still no. You got it--they were refusing to refund my shipping because the product BOX wasn't damaged, even though the actual ITEM was. The girl who was helping me was very nice, but the other woman she was asking was showing attitude (I could see it from where I was standing), like "Who does she think she is?" type of thing.

Seriously? I was ready to ask for my membership fees back. But I asked to talk to a manager.

She came over and I repeated my story--that there was a SCRATCH on the screen, the item was damaged, and I should get ALL my money back. You could tell she wasn't buying it, either, and basically told me (implied) that anything you buy online at SamsClub.com you never get refunded shipping when you return it.

WHAT?!

But then she agreed to give me a gift card (somewhat begrudgingly it seemed), since they couldn't actually process the refund (due to it being a Visa) and they couldn't do it online [for whatever reason].

I tried to have a reasonable chit-chat type conversation with the manager to get clarification on their return policies and you could tell she didn't want to be dealing with me and she thought I was scamming them.

I should have just ate the $10 shipping and asked for my $40 membership dues back...I would have been $30 ahead.

Just another reason I am NOT renewing my membership.

Today at the Sam's Cllub in Tucker Ga, I got off work at 8pm and hurried to Sam's Club arriving at 8:15pm (they close at 8:30). I got out of my car and an associate gathering shopping carts told me they close at 8:30... I smiled and said yes I know. Then he said "well, what time do you have?" with a horrible attitude, and I yelled back 8:15! He then cursed at me!

I tried to ignore this but I will be calling the store manager tomorrow morning. I bought what I needed and was back at the car at 8:30.

Is this how they train people to work at Sam's Club?

MY WIFE STARTED WORKING IN THE CAFETERIA AT SAM'S CLUB ONLY TO FIND THEIR ISN'T ENOUGH HELP. ONLY THREE PERSONNEL TO WORK SEVEN DAYS A WEEK. SHE HAS TO WAIT ON CUSTOMERS, FIX THEIR FOOD, CLEAN AND STOCK EVERYTHING FOR MORNING SHIFT, CLEAN OUT ICE CREAM AND POP MACHINE, SWEEP AND MOP FLOOR PLUS MORE. BECAUSE SHE IS SO BUSY BY HERSELF; SHE ISN'T GETTING HER BREAKS AND HAVING LUNCH AT 20:00PM WHEN SHE CAME TO WORK AT 14:00PM. BELIEVE MANAGEMENT NEEDS TO SOLVE THIS PROBLEM. MANAGEMENT STATES THEY ARE GOING TO HIRE MORE PERSONNEL BUT DON'T HAVE ANY MONEY? WIFE WORKED FOR SAM'S CAFETERIA IN 2005 AND NOTHING HAS CHANGED. DOING MORE WITH LESS AND MAKING THE EMPLOYEE BECOME STRESSFUL AND OVERWORKED. DIDN'T GO TO MANAGEMENT BECAUSE WE ALL KNOW WHAT MAGEMENT WOULD DO-DON'T WE.(NOTHING)

My husband, baby and I visited Sam's Club #6204 today to stock up on some items we needed. While there we picked up an adorable set of "sock monkey" type toys for the baby and put them in the cart with him to play with while we shopped. The set was supposed to be held together by a piece of plastic, but on this set the plastic was missing. When we got in line the cashier, Jennifer, was being very unfriendly and just basically rude to the people in line in front of us that she was checking out. Her voice and the look on her face was all attitude. When we started checking out I got the toys from the baby and explained to her about the plastic. She very rudely informed me that she needed two that were attached. Not because of a barcode or anything, because the barcode was not on the plastic...she was pretty much just being difficult. I went and got a different set that was attached and when she rang it up she huffily tossed the baby's new sock monkey toys on top of the meats in our cart. I couldn't believe it. I have never been treated that way at Sam's before today. It made me just mad enough though that when the time comes to renew our membership next month I might just opt out. I don't want to shop somewhere that allows employees to treat their customers like dirt.

I was treated like a criminal at the Mishawaka, Indiana Sam's Club store by manager Dywayne Johnson because I tried to purchase alcohol and my 19 and 21 year old children were with me. He refused to sell me alcohol to me even if they left the store and returned without the children. In the next lane was a lady with a small child in the cart buying wine and she was not questioned and allowed to buy these items. Mr. Johnson stated to me that since my 21 year old Sam's presented her card we neither one could buy alcohol due to the fact that we had a minor with us. He stated it was Indiana state law. I was not allowed to make my purchase even though I am 60 years old and member in good standing with Sams club.