Sam's Club
reviews and complaints

I have a complaint about the store manager of Sams Clubs located at :

13455 Manchester Rd, St. Louis, MO 63131

She was very rude and unprofessional, this is the second time she didn't behave properly.

I wanted to purchase a tv that was returned, but it had an old (5 days ago ) receipt attached to the box. I asked to check if the customer returned the TV or just didn't come to pick it up.
If the customer returned the TV I will purchase it, but if not I will look for another TV to buy.

The store manager had many ways to know if the TV was returned or not by checking the membership history in the system or calling the customer directly, especially since the customer's phone number and the name were written on the receipt. But the store manager was very very rude, highly irresponsible, and refused to check to clear the situation of the TV. She lost a customer that was willing to buy a good from her store because of her unprofessionalism.

I was in the store on Tuesday September 18, 2018 @approximately 3 pm when I was going through the self checkout line when one of your store associates ask me if I needed help. I replied no I'm done just waiting on receipt to print. When my friend and I begin walking towards the door with the three items I purchased the same store associate ran over about 3 cash registers and started calling a man name John who I believe was the manager and begin pointing at us saying we were stealing .
At this time I handed the associate at the door my receipt for the three items I paid for and he marked it and I headed for my car. I do not like the fact that she thought I was stealing without even checking for herself and it was embarrassing to me with a store full of people.
I love shopping at sams and this was my first bad experience.

I used to work for Sam's club I got a new job and left there yesterday was payday I get a direct deposit of $0.23 and I know my check should have been more I have called and asked for the hr lady 15 times keep getting sent to other area or told she's busy or they will leave my name and number called back again today get told that she wasn't gonna be in today who can I talk to about this situation

on Tuesday September 18, 2018 I used the SAMS gas station (pump 6) at the 1765 Jonesboro Rd McDonough Ga 30253. When I proceed to remove gas handle from my car. The handle popped out and gas exploded out continuously. The gas exploded all over my car, my body, ruining my clothing, shoes, and jewelry. The gas went inside my car exposing gas fumes to my two year old son sitting in his car seat. A customer at the pump in front of me went to get the gas attendant for help. The attendant (Janice) checked the gas handle while checking she stated several times " this handle is stuck, this should not be happening, this is broke." The attendant shut the pump down, flagged and placed a coned in front. I asked Janice three times to call for a manager to come out. She replied " the managers do not come out here, you will need to go inside the store." I informed Janice that I don't want to transfer the gas from myself to my toddler son nor sit on my car interior. Janice stated "you don't have a change of clothes in your car?" I replied "No"in disbelief that she asked me that. I asked if she had any plastic. She gave me a garbage bag and restated that I have to go into SAMS club to speak with a manager and she would radio and let them know I was coming. Upon entering the store I transferred gasoline from myself to my son because he was touching me as I was getting him from his car seat. While waiting 10 minutes for the HR manager (Zachary) my leg, foot and arm began to burn slightly. When Zachary approached me. He made me walk crossed the from line to sit in the eating area to complete a incident report. A few things: At this point not only myself and son were exposed but customers and employees. He also had me sitting in the eating area which due to be soaked with gasoline it has now been transferred to the seat and the table. Zachary not once extended an apology, offered me a wet cloth, paper towels ect. SAMS is a grocery store and they have plenty of products that could've been offered however he did not. Zachary took my incident report. He stated he needed a picture of your car and claims will be in contact with you. That's how he ended our conversation and the he proceeded to the gas station. It's funny how I was told several times managers do not come out to the pumps but Zachary scurried across the parking lot after the report of this incident. This entire incident was a safety hazard and I was treated horribly! My safety nor my son's were considered in this matter.

Lanita Martin

The Sam's club on Immokalee Road, here in Naples, Florida has allowed a company to set up their very large display area next to the exit door where customers wait to be checked out prior to leaving. Initially, they had a company representative available in case anyone wanted information on their services, which are home repair/remodeling. Evidently, they were not getting enough customers to use their services because their display booth has grown significantly and their marketing efforts become more aggressive. On a daily basis, they can be seen walking through the line of Sam's customers offering their services as they waited to exit the club. This is an unwanted solicitation that few people find acceptable. I personally put it into the same category as unwanted solicitation calls on my phone and like the barkers at the county fair. I'm sure that Sam's did not agree to this type of behavior when they allowed them to set up their display. This type of solicitation significantly distracts from my shopping experience at Sam's club. Please tone them down.

I purchased an I phone at the sams in greece, ny elm ridge plaza before they closed the employee who took care of me gave me the phone and swore it was a verizion phone, well I did not think any thing of it, so I just recently tried to turn the phone on and I was made aware that it was a sprint phone. I do not have sprint, I paid 250.00 dollars and can't use it. I would like a credit or a new phone my nearest club is 2 hours away buffalo niagara. I can go there I just need to make sue they will give me a credit if I drive all the way there. I have called sent emails live chatted and no one has gotten back to me. I am pretty dissapointed in sams please help me [protected] [protected]@aim.com.

Thank you
Andrea hammond

I ordered tires online on September 4, 2018 thinking I would save time by having them shipping to my local Sam's Club (Lone Tree, CO Sam's Club
7817 Park Meadows Dr. Lone Tree, CO 80124, Customer number is 101 34220 [protected]). My online order turned into a two day ordeal. To begin, the tires came in on September 7 but I never got a phone confirmation, just an email confirmation which I missed in the massive amounts of emails that I get everyday. So I finally called on September 12 for a status. The tire rep told me he would have his manager call me back that day? I did not receive a callback that day. I called the next day, September 13 and provided the order number and my last name to the tire rep. The tire rep confirmed that he could not look up my online order by name or order number and that I needed the tire number. Floored that they need the tire number I checked the email confirmation that I received and the information was not on the email so I had to hang up the phone and search for the information. I finally found it by logging into my account online and called back with the information. I provided the requested number Michelin Defender LTX M/S 265/70R17 115T and called back. The tire rep confirmed that they had the tires and that I could come in to have them installed. I made it in the next day and the tire rep in the store could not locate the tires again so I had to call my wife at home and have her provide the tire number to me ( Michelin Defender LTX M/S 265/70R17 115T). I find this incredible that it can't be located via name or order number. They finally found the tires and informed me that it would be two hours to have them installed since they had other customers. Ok I can do that since I have some shopping at the Club to do. I also confirmed that I wanted them to reset the tire pressure monitor (as part of the tire install package), restore the spare tire since it was on the car in replacement of a blown tire, and put the old tire with least amount of wear in my trunk. Three hours later the new tire are indeed on and look great but the spare tire isn't stowed back under the car. So I speak to the store manager about the issues I have had and he offers a $50 gift card which I accepted. I pay and hope in my car to go home and five miles down the road I notice that the tire pressure gauge hasn't been reset. So I called the same manager when I get home and he says to bring it in the next day. They will reset the sensor and replace it for free if it needs to be replaced which I can go with but then again, I have to go back to the store again the second day. So next day I show up and it is a five hour wait. So I leave the car at Sam's go home until they call since I have to be there to complete a service order before the car can go back in when it is time. I go home and get the call to go back three hours later at which I am told a service order wasn't necessary to begin with. Ok whatever at this point I just want to get this process done. Tire pressure gets fixed in about an hour. On the way home again thinking that I am finally done and get another call from Sam's saying, hey we forgot to stow your spare tire, please come back to the store to get it and we will stow it. Another trip back, another hour and tire process is finally done. I wasted about 10 plus hours, paid $863 dollars for four tires and got a $50 gift card for my time.

I have been a long time customer with Sam's Club optical; until recently I received the best products & service I could ever hope for
• Several months ago Sam's Club switched its lab & lens suppliers, and I have to tell you this is the worse move you guys could have ever made. The lens quality is abysmal compared to the prior supplier:
• You guys used to carry Coppertone prescription lenses which are a superior quality product; now you provide Pentax lenses and they do not compare to the coppertone product; they are so bad that I am now forced to leave Sam's club optical and search for a new provider to get the quality lenses I have come to expect & become accustomed to
• In addition the old lab you used for many years had no trouble making my high index prescriptions; your new lab puts limitations on the cylinder and is no longer willing to make lenses to my required prescriptions; I find this unacceptable in today's marketplace

Anyway, I wanted to file a formal complaint with you on your companys' shortsided decision making; you obviously made this change to reduce your costs/prices - although that sounds good on the surface people are not willing to accept inferior products/services based solely on lower cost; I for one am willing to pay more for superior products, and if I can't get what I want, I will not accept the inferior product and instead go somewhere else. So whatever money you are saving now on the lower cost, will surely overtime be cancelled out by the customers who choose to go elsewhere for their lenses (not to mention the other hidden cost to you of customer dissatisfaction with Sam's club as a whole)

Please go back to the other lab/product lines; I have been a lifelong loyal Sam's club customer, but I wont accept this change to lower quality products/services

Thanks for listening to my complaints, and remember - vision is not one of those things that should ever be taken for granted or become a victim of cost cutting

I am a 10 year customer with SAMS
A few weeks ago I tried to file this complaint but your system was down.
So I went to store with the Half Done Rotisserie Chicken. This chicken made me and my husband very sick. We both threw up and I could not eat much for several days. Even when I took chicken back, trying to explain to the Asst Manager I was still nauseous... The Asst Manager did give me a $50 gift certificate. My issue is that I think my sickness for days and my husband sickness must be compensated for. I have pictures of the chicken and I recorded the sicknesses... I hate to complain. But I stop buying Rotisserie chicken because the uncooked chicken has happen to me before from SAMS. But this time I must file the complaint. I need to now what is your procedure to compensate Us for our sickness and inconvenience. Thanks.

I live near Charlotte, NC, there is a hurricane supposed to hit the coast of NC on Thursday 9/13/18 and the potential for power outages, so I wanted to make sure I had some bottled water just in case. I called my local Sam's Club #4797 to ask if they had bottled water in stock, the lady told me that had 10 Pallets that just came in, so I went online to order a few cases and would pick them up on the way home. For some reason, every time I added the water to my cart and tried to check out, it moved it to a 'save for later' list. I started a Chat session with someone on the Sams' club website, they confirmed that my local store did in fact have more than a hundred cases of water in stock, he could not tell me why I couldn't order on line and pick up in store so his suggestion was to buy it from another Sams Club and have it shipped to my home(Great Idea, spend over $30 shipping for a $4 case of water ) So I guess my complaint has to do with HAVING THE PRODUCT IN STOCK BUT NOT ALLOWING IT TO BE SOLD ONLINE FOR STORE PICKUP.

I bought my wife a bridal ring more than 3 weeks ago the person who sold the ring could not find the certificate of authenticity! She told me that she would call me when it came in! I have yet to receive a call! How long does it take to get a simple document! If I can't get one I expect a full refund of what I paid! I've been a member of Sams club for over five years! I'm disappointed to say the least! I paid good money for this ring and as a paying customer I have every right to expect the best of service!

Order Number: [protected]

My bananas and cream protein did not arrive today 09/06/18 as my order clearly says it would. It says "delivery date" under this heading appears "arrives by Thursday, 09/06/2018." When I asked the chat why it was late and if I got a discount or a coupon for my next order for it being late, Rudy repeatedly told me it was not late. I have a PDF of my account displaying clearly my order will arrive by today. I was honestly half joking about a coupon when I asked initially, but after being repeatedly told my order is not late instead of receiving an apology of the mistake and assurance it will be delivered tomorrow, I do want some kind of compensation for the poor customer service. What happened to the days where the customer was always right? Now it seems even when the customer is genuinely right, they are still wrong.

Chat conversation number: [protected]

Greetings, I wanted to express a concern more so than a complaint. I am a retired Army veteran of 30 years. I retired in October 2014. However I opened up a business back in 2006, and I also became a Sam's club member because I would be in need of lots of supplies for my restaurant, and I have spent thousands of dollars over the years with Sam's as a loyal member. I renewed my membership over the phone on 9-3-2018 for the very first time, and I had the pleasure of being helped by a employee who is also a retired Army veteran. During our conversation she was very professional, and asked if I was a veteran of any service I explained that I was a 30 year retired disabled veteran, she proceeded to explain that if I renewed inside one of the Sam's club stores that I would be entitled to a 10.00 gift card. I told her that I have been with Sam's club since 2006, and have expressed many times over the years that I was a service member not one employee that I have ever dealt with at Sam's ever informed me of the 10.00 gift card, and I have always renewed inside the stores yesterday was the very first time I ever renewed my membership over the phone, and I am so thankful that I did because I never would have been informed so I am asking that this situation be looked into, and hopefully Sam's will rectify my situation thank's in advance for any help you can provide. Blessed day to all!

Renea D Thomas
[protected]@aol.com
[protected] cell

I guess the Walton family must be hard up for money. There must be a reason for dropping brand mane products for the Members Mark brand. They are not up to the same quality standards of the name brands.
Why do I have to go to 4 different Sam's Club locations to get all the things I want?
Why when I have been buying a product I like, you stop carrying it?
Why when I'm standing in line waiting, someone behind me gets to go first?
I used to have a Costco membership, but dropped it because of the Kirkland JUNK.
Money isn't everything! I'll pay a little more to get good quality. Don't the Waltons' have enough (of everything).

My membership number is [protected] plus membership. I purchase a business computer from Sam's club online. I received it on Aug 29, 2018. Three days ago. The computer list price is$899.00. I received a flyer from Costco on September 1, 2018 today. They have the exact same computer listed for $799.00. I am a business and I do not make money by losing money on paying higher prices for equipment. Because I am a loyal customer and a business. I believe when ask Sam's Club should meet or beat competitors prices for the same items. The different of the price I am requesting as a loyal customer of Sam's Club which is $100.00. It could be in a gift card or credit. I do not care, I just want Sam's club to appreciate there customers by working with them on being satisfy with your prices to keep us from going to shop with your competitor. I can be reached at [protected] Elisa Lewis McKlevey. My email address is elisa.[protected]@att.net

I'm so disappointed with some of the bakery staff. My cousin and I went on Aug 20th to order a half sheet cake & cupcakes for her 60th birthday party. Weplaced order and stated we wanted to pick it up on Saturday (25th) at 3 p.m. We asked in the special instructions box for the cupcakes to be frosted all the way to the edge. We were told that "it depends on who's working that day because they have a lot of cakes to frost". That is a very unprofessional answer to give a customer.
So my cousin then ask to see the manager on duty and she came to speak with the bakery employee. After talking to her she came back and said yeah she's probably right. Yet another unprofessional answer.

I arrive to pick up order at 3pm sharp. I was told its not ready yet. So I waited 15 min and neighter cake nor cupcakes ready. While Im waiting two other customers had been waiting 30 min on their cakes. A bakery employee tells her" what do you want me to do about it". Customer said"be professional".
So then I had to arrange for someone else to pick up, so I can go decorate the venue.
I WILL NOT be using this location again.

I placed an order Number: [protected] for the one day sale exclusively for Plus Club Members on August 3rd. We never received our 55 inch tv that we were so excited to receive. We sold our other tv that we had in our living room anxiously awaiting our new tv from Sam's We made about 6 or 7 phone calls and every time they tell us they don't have any other information and that they will send it to the market manager and the tech support team. About a month later we still have no information and the workers are clueless. The last lady we spoke with told us that the status showed resolved. What was resolved? We still have no television and no information on when or if its coming. How frustrating, crushing and disappointing to us. We have been a club member for numerous years. I don't think we will be renewing our membership this October. One lady on one occasion told us that it never made it to FedEx even, but funny how we spent a little over $500 and got our other 2 items. Kind of wondering if an employee took it and kept our tv for themselves.
Thanks for the Great Customer Service and concern for our business!
CRAIG VENABLE/CHARLOTTE VENABLE [protected]

Tried to order this computer because it was compatible for my daughter whose in college. Online it states that it is $348.81 but once I checkout its $548.81. I'm confused and so I called the store first and that was an issue because the lady was rushing and left me on hold for more than 10 min. I then called the online store and Mark, one of the Supervisors stated that nothing could be done and explaining to him that it is not the consumers fault that the price online does not match the price at checkout. We need to correct this because it's unexceptable. My husband calls and the young lady that he spoke with said that it was marketing's problem. So, regardless of whose problem it is, you should honor the price of the computer online. Now, I have pictures stating the advertising price, so what are we going to do about this?

Junelle Vasquez

In the year 2018 I would assume that a grown man and a store manager who is suppose to be a leader, would have SOME respect for the people who work for him. Ive heard the way be talks down to his people, like the aren't worth more that the dog [censored] stuck to his shoe. The store manager isn't mature enough to handle this store and the fact that NOONE in the company see's no wrong in his doing is sad. GET IT TOGETHER SAMS. After what I've heard and seen from him, I refuse to support a company who lets a man belittle his employees and sees women nothing more than something pretty to look at. I would say that they should fire him but the damage has already been done. Might as well let him go down with the store.

I went to use the restroom at Sam's and this is the 3rd time I've seen the restrooms lile this. I took pictures this time. The restroom is in extremely poor condition and I will definitely not use this location again. I will go to another Sam's location. The soap dispensers were all empty. The floors were dirty. The toilets were dirty. There was a toilet out of order. The sinks had grime all over them. This was a poor maintained restroom.