Sam's Club
reviews and complaints

I ordered and paid for my contacts in store and ask for them to be mailed to my home since I've done this before and they arrive in less than a week. On Saturday 2/26/22, Heather called to tell me they were in and I said I thought they were being mailed. She said they couldn't go out until Monday and I said that was fine. I looked for them all week and by Saturday they had not arrived. I called this morning and was informed that they were still in the store because she didn't know how to do the paperwork. I said why didn't you call me? and she reponded "I don't have to listen to you yell at me" I said I'm not yelling I just don't understand why you didn't call me and she kept going stop yelling. I do not have to respond to yelling. I may have raised my voice but I was not yelling. She was rude from the get go. I doubt that I use them again and I'm seriously thinking of dropping my Sam's membership since Costco has such great customer service

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 168 hours. Thank you for allowing us to be of service to you.

Subject

[protected] Manual Refund

Response By Email (Bernadette) (03/04/2022 06:04 PM)

Hello Tamara,

This is Bernadette from Sam's Club Back Office. I am working on your concern regarding the refund of order number [protected] which is the Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

I tried to call you at [protected] but was unable to reach you.

We truly do apologize as we need to ask for a bank statement confirming the closure of the account. Hope you understand that its part of a legal process that our company needs to follow to put a refund to another account without proper documents and artifacts that the original mode of payment used for a transaction is already been closed.

l appreciate your patience and understanding on this matter.

Thank you for being a valued Sam's Club member and have a wonderful day.

Best Regards,

Bernadette S.

Sam’s Club Digital Member Experience Team

Customer By CSS Email (TAMARA WASCOVICH) (03/02/2022 05:10 AM)

EXTERNAL: Report suspicious emails to Email Abuse.

I am running out of patience! I am requesting a telephone call immediately, today! This has gone on long enough. If I do not receive a phone call today I am forwarding all of my correspondence to the Better Business Bureau! Enough is enough. I have already cancelled my Sam's Membership! [protected]. Subject [protected] Manual Refund

Response By Email (Bernadette) (03/01/2022 05:16 PM) Hello Tamara,

This is Bernadette from

Sam's Club Back Office. I am working on your concern regarding the refund of order number [protected] which is the Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

On behalf of Sam’s Club, I apologize for the inconvenience of this order. Let me assist you with this.

Please do not send your credit card information, someone from our Accounting team will call you to get the details. I would like to verify if it the same account number just a new card number? If yes, I can process the

refund and it will go back to the same account.

l appreciate your patience and understanding on this matter.

Thank you for being a valued Sam's Club member and have a wonderful day.

Best Regards,

Bernadette S.

Sam’s Club Digital Member Experience Team

Customer By CSS Email (TAMARA WASCOVICH) (02/25/2022 01:53 PM) EXTERNAL: Report suspicious emails to Email Abuse.

Bernadette-

See attached for requested Bank information.

New card # is written in as well to refund money. Please

call me

to verify you have received and you have everything needed. Tamara

Wascovich [protected]. I woud like to get this completed ASAP!

Subject

[protected] Manual Refund

Response By Email (Bernadette) (02/21/2022 08:36 PM)

Hello Tamara,

This is Bernadette from Sam's Club Back Office. I just received your

concern regarding the refund of order number [protected] which is the Lifetime

Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

On behalf of Sam’s Club, I apologize

for the inconvenience of this

order. Let me assist you with this.

For the quickest resolution, I would request you to send us a bank

statement showing that the account used to purchase the item is already

closed. I can assure you that this bank verification process is to ensure

that funds will be credited to the right account. We do not want to cause

more trouble on your end, your assistance and cooperation is very much

appreciated for me to complete the request.

l appreciate your

patience and understanding on this matter.

Thank you for being a valued Sam's Club member and have a wonderful day.

Best Regards,

Bernadette S.

Sam’s Club Digital Member Experience Team

On Mon, Feb 21, 2022 at 8:36 PM Sam's Club Member Services <

[protected]@samsclub.com > wrote:

> [image: Image]

>

> Recently you requested personal assistance from our on-line support

> center. Below is a summary of your request and our response. We will assume

> your issue has been resolved if we

do not hear from you within 168 hours.

> Thank you for allowing us to be of service to you.

> Subject

>

> [protected] Manual Refund

>

> Response By Email (Bernadette) (02/21/2022 08:36 PM)

> Hello Tamara,

>

>

> This is Bernadette from Sam's Club Back Office. I just received your

> concern regarding the refund of order number [protected] which is the Lifetime

> Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

>

> order. Let me assist you with this.

>

> For the quickest

resolution, I would request you to send us a bank

> statement showing that the account used to purchase the item is already

> closed. I can assure you that this bank verification process is to ensure

> that funds will be credited to the right account. We do not want to cause

> more trouble on your end, your assistance and cooperation is very much

> appreciated for me to complete the request.

>

> l appreciate your patience and understanding on this matter.

>

> Thank you for being a valued

Sam's Club member and have a wonderful day.

>

>

> Best Regards,

> Bernadette S.

> Sam’s Club Digital Member Experience Team

>

> Chat By Chat (Victor) (02/09/2022 11:42 AM)

> Victor: Hi, my name is Victor. I'm here to help you.

> TAMARA WASCOVICH: [protected] should have received refund checkin mail,

> have not.

> Victor: Hi there! Hope you're doing well.

> Victor: I understand that you'd like to follow up on your refund. I'm here

> to help, okay?

> Victor: While I look up your

order number, may I also have your full name,

> email address, and phone number?

> TAMARA WASCOVICH: tamara Wascovich 409 Whitney street, cedar hill, TX 75104

> Victor: Thanks, Tamara. Your email address and phone number, please?

> TAMARA WASCOVICH: tamara.[protected]@gmail.com

> Victor: Thanks, Tamara.

> Victor: Thank you. Allow me a couple minutes to let me do my review and

> I'll get back to you with an update, okay?

> TAMARA WASCOVICH: ok

> Victor: Upon checking, there's actually no

refund request made for this,

> Tamara. This is for the 1 Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack

> (Paddles Included), correct?

> TAMARA WASCOVICH: Yes

> TAMARA WASCOVICH: What is the status? Been a few weeks

> Victor: Sorry if you've been put under the impression that there's a

> refund made for this. Here's what I'll do.

> Victor: There's no refund request made for it, Tamara.

> Victor: So here's what I'll do.

> Victor: Let me contact the vendor first, okay?

> TAMARA WASCOVICH:

Crazy- I have email saying there would be a check sent.I

> need to escalate!

> Victor: I am going to escalate this, Tamara. Once I got info from the

> vendor, we will go ahead and do what we need to do for this, okay?

> TAMARA WASCOVICH: No I want the check!~!~!

> TAMARA WASCOVICH: We apologize because your order [protected] could not be

> delivered to you. All our interactions are recorded and documented, we use

> this for quality and training purposes, this way we enhance our member's

> experience, we appreciate you let us know about this.

>

> We are going to reach out to you within the next 72 hours to discuss about

> your refund for $517.44, via check, as you requested.

>

> The reference number for this interaction is [protected].

> Victor: Refunds usually go back to their original form of payment which in

> this case, is your card.

> Victor: That is really odd.

> Victor: That is no good. That's in no way how we process refunds here.

> Victor: Let me review the

incident.

> Victor: Thanks. Tamara.

> TAMARA WASCOVICH: I requested check because card I purchased with is no

> longer active. Bank issued new card. That was a screen shot from Sams and I

> also talked in person on phone who told me check would be sent.

> Victor: I see. These are all noted, Tamara.

> TAMARA WASCOVICH: ok

> Victor: For us to proceed with this a follow up on this, Tamara I need to

> loop and escalate this to my refunds processing team right now, okay? This

> is how we can

gat a development on your issue so we can progress and get

> the right help that my team services.

> Victor: What I'll do is to tag this escalation as highest priority so that

> they will work on this soonest and reach back to you as soon as possible,

> okay?

> Victor: Let's set you up for a call back.

> TAMARA WASCOVICH: Ok [protected]

> Victor: Thanks.

> Victor: I've successfully escalated this to my team. Please allow my team

> 5 business days to reach back to you but since I've tagged

the escalation

> as highest priority, they may actually reach back to you sooner.

> Victor: For the successful escalation we requested for your concern,

> here's a reference number:

> Victor: Incident #: [protected]

> Victor: Expect a reach back from my team, okay?

> Victor: Do you have follow up questions or need to clarify something?

> Maybe I can still help you with something else aside from this?

> Victor: This is the incident number:

> Victor: Incident #: [protected]

> Victor:

Sorry for that.

> Victor: You may also add this as supporting incident:

> Victor: Incident #: [protected]

> TAMARA WASCOVICH: ok

> Victor: For general concerns and inquiries, including on going promotions,

> updates, tracking your order, account management, etc, you're always

> welcome to check www.samsclub.com or log in the Sam's Club app.

> Victor: Thank you so much for your time. Have a great and Samstastic day.

> Take care and bye for now.

> TAMARA WASCOVICH: and this conversation is

documented as well?

> System: Concluded by Agent

> Question Reference # [protected]

>

> - Date Created: 02/09/2022 11:42 AM

> - Date Last Updated: 02/21/2022 08:36 PM

> - Status: Waiting

>

>

>

==================== image File Attachment ====================

TEXAS TRUST.JPG, 3205652 bytes, Added to incident Auto-Response By (Administrator) (02/24/2022 08:45 PM) Recently you requested personal assistance from us and it has been a few days since we last heard from you. Please respond

to this email so we can continue working towards a resolution. Response By Email (Bernadette) (02/21/2022 08:36 PM) Hello Tamara,

This is Bernadette from Sam's Club Back Office. I just received your concern regarding the refund of order number [protected] which is the Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

On behalf of Sam’s Club, I apologize for the inconvenience of this order. Let me assist you with this.

For the quickest resolution, I would request you to send us a bank

statement showing that the account used to purchase the item is already closed. I can assure you that this bank verification process is to ensure that funds will be credited to the right account. We do not want to cause more trouble on your end, your assistance and cooperation is very much appreciated for me to complete the request.

l appreciate your patience and understanding on this matter.

Thank you for being a valued Sam's Club member and have a wonderful day.

Best Regards,

Bernadette S.

Sam’s Club Digital Member Experience Team Chat By Chat (Victor) (02/09/2022 11:42 AM) Victor: Hi, my name is Victor. I'm here to help you.

TAMARA WASCOVICH: [protected] should have received refund checkin mail, have not.

Victor: Hi there! Hope you're doing well.

Victor: I understand that you'd like to follow up on your refund. I'm here to help, okay?

Victor: While I look up your order number, may I also have your full name, email address, and phone number?

TAMARA WASCOVICH: tamara Wascovich 409

Whitney street, cedar hill, TX 75104

Victor: Thanks, Tamara. Your email address and phone number, please?

TAMARA WASCOVICH: tamara.[protected]@gmail.com

Victor: Thanks, Tamara.

Victor: Thank you. Allow me a couple minutes to let me do my review and I'll get back to you with an update, okay?

TAMARA WASCOVICH: ok

Victor: Upon checking, there's actually no refund request made for this, Tamara. This is for the 1 Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included), correct?

TAMARA

WASCOVICH: Yes

TAMARA WASCOVICH: What is the status? Been a few weeks

Victor: Sorry if you've been put under the impression that there's a refund made for this. Here's what I'll do.

Victor: There's no refund request made for it, Tamara.

Victor: So here's what I'll do.

Victor: Let me contact the vendor first, okay?

TAMARA WASCOVICH: Crazy- I have email saying there would be a check sent.I need to escalate!

Victor: I am going to escalate this, Tamara. Once I got info from the vendor, we will

go ahead and do what we need to do for this, okay?

TAMARA WASCOVICH: No I want the check!~!~!

TAMARA WASCOVICH: We apologize because your order [protected] could not be delivered to you. All our interactions are recorded and documented, we use this for quality and training purposes, this way we enhance our member's experience, we appreciate you let us know about this.

We are going to reach out to you within the next 72 hours to discuss about your refund for $517.44, via check, as you requested.

The reference number for this interaction is [protected].

Victor: Refunds usually go back to their original form of payment which in this case, is your card.

Victor: That is really odd.

Victor: That is no good. That's in no way how we process refunds here.

Victor: Let me review the incident.

Victor: Thanks. Tamara.

TAMARA WASCOVICH: I requested check because card I purchased with is no longer active. Bank issued new card. That was a screen shot from Sams and I also talked in person on phone

who told me check would be sent.

Victor: I see. These are all noted, Tamara.

TAMARA WASCOVICH: ok

Victor: For us to proceed with this a follow up on this, Tamara I need to loop and escalate this to my refunds processing team right now, okay? This is how we can gat a development on your issue so we can progress and get the right help that my team services.

Victor: What I'll do is to tag this escalation as highest priority so that they will work on this soonest and reach back to you as soon as

possible, okay?

Victor: Let's set you up for a call back.

TAMARA WASCOVICH: Ok [protected]

Victor: Thanks.

Victor: I've successfully escalated this to my team. Please allow my team 5 business days to reach back to you but since I've tagged the escalation as highest priority, they may actually reach back to you sooner.

Victor: For the successful escalation we requested for your concern, here's a reference number:

Victor: Incident #: [protected]

Victor: Expect a reach back from my team, okay?

Victor: Do you have follow up questions or need to clarify something?

Maybe I can still help you with something else aside from this?

Victor: This is the incident number:

Victor: Incident #: [protected]

Victor: Sorry for that.

Victor: You may also add this as supporting incident:

Victor: Incident #: [protected]

TAMARA WASCOVICH: ok

Victor: For general concerns and inquiries, including on going promotions, updates, tracking your order, account management, etc, you're always welcome to

check www.samsclub.com or log in the Sam's Club app.

Victor: Thank you so much for your time. Have a great and Samstastic day. Take care and bye for now.

TAMARA WASCOVICH: and this conversation is documented as well?

System: Concluded by Agent

Question Reference # [protected] Date Created: 02/09/2022 11:42 AM Date Last Updated: 03/01/2022 05:16 PM Status: Waiting [---002:011461:23283---] ...

[Message clipped] View entire message Sam's Club Member Services I am running out of patience! I

am requesting a telephone call immediately, today! This has gone on long enough. If I do not receive a phone call today I am forwarding all of my correspondence to the Better Business Bureau! Enough is enough. I have already cancelled my Sam's Membership! [protected]. Subject [protected] Manual Refund

Response By Email (Bernadette) (03/01/2022 05:16 PM) Hello Tamara,

This is Bernadette from Sam's Club Back Office. I am working on your concern regarding the refund of order number

[protected] which is the Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

On behalf of Sam’s Club, I apologize for the inconvenience of this order. Let me assist you with this.

Please do not send your credit card information, someone from our Accounting team will call you to get the details. I would like to verify if it the same account number just a new card number? If yes, I can process the refund and it will go back to the same account.

l appreciate your patience and

understanding on this matter.

Thank you for being a valued Sam's Club member and have a wonderful day.

Best Regards,

Bernadette S.

Sam’s Club Digital Member Experience Team

Customer By CSS Email (TAMARA WASCOVICH) (02/25/2022 01:53 PM) EXTERNAL: Report suspicious emails to Email Abuse.

Bernadette-

See attached for requested Bank information.

New card # is written in as well to refund money. Please call me

to verify you have received and you have everything needed. Tamara

Wascovich [protected]. I woud like to get this completed ASAP!

Subject

[protected] Manual Refund

Response By Email (Bernadette) (02/21/2022 08:36 PM)

Hello Tamara,

This is Bernadette from Sam's Club Back Office. I just received your

concern regarding the refund of order number [protected] which is the Lifetime

Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

On behalf of Sam’s Club, I apologize for the inconvenience of this

order. Let me assist you with this.

For the

quickest resolution, I would request you to send us a bank

statement showing that the account used to purchase the item is already

closed. I can assure you that this bank verification process is to ensure

that funds will be credited to the right account. We do not want to cause

more trouble on your end, your assistance and cooperation is very much

appreciated for me to complete the request.

l appreciate your patience and understanding on this matter.

Thank you for being a valued Sam's Club

member and have a wonderful day.

Best Regards,

Bernadette S.

Sam’s Club Digital Member Experience Team

On Mon, Feb 21, 2022 at 8:36 PM Sam's Club Member Services <

[protected]@samsclub.com > wrote:

> [image: Image]

>

> Recently you requested personal assistance from our on-line support

> center. Below is a summary of your request and our response. We will assume

> your issue has been resolved if we do not hear from you within 168 hours.

> Thank you for allowing us to be of service

to you.

> Subject

>

> [protected] Manual Refund

>

> Response By Email (Bernadette) (02/21/2022 08:36 PM)

> Hello Tamara,

>

>

> This is Bernadette from Sam's Club Back Office. I just received your

> concern regarding the refund of order number [protected] which is the Lifetime

> Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

>

> order. Let me assist you with this.

>

> For the quickest resolution, I would request you to send us a bank

> statement showing that the

account used to purchase the item is already

> closed. I can assure you that this bank verification process is to ensure

> that funds will be credited to the right account. We do not want to cause

> more trouble on your end, your assistance and cooperation is very much

> appreciated for me to complete the request.

>

> l appreciate your patience and understanding on this matter.

>

> Thank you for being a valued Sam's Club member and have a wonderful day.

>

>

> Best Regards,

>

Bernadette S.

> Sam’s Club Digital Member Experience Team

>

> Chat By Chat (Victor) (02/09/2022 11:42 AM)

> Victor: Hi, my name is Victor. I'm here to help you.

> TAMARA WASCOVICH: [protected] should have received refund checkin mail,

> have not.

> Victor: Hi there! Hope you're doing well.

> Victor: I understand that you'd like to follow up on your refund. I'm here

> to help, okay?

> Victor: While I look up your order number, may I also have your full name,

> email address, and phone

number?

> TAMARA WASCOVICH: tamara Wascovich 409 Whitney street, cedar hill, TX 75104

> Victor: Thanks, Tamara. Your email address and phone number, please?

> TAMARA WASCOVICH: tamara.[protected]@gmail.com

> Victor: Thanks, Tamara.

> Victor: Thank you. Allow me a couple minutes to let me do my review and

> I'll get back to you with an update, okay?

> TAMARA WASCOVICH: ok

> Victor: Upon checking, there's actually no refund request made for this,

> Tamara. This is for the 1 Lifetime Lotus 80

Sit-On-Top Kayak - 2 Pack

> (Paddles Included), correct?

> TAMARA WASCOVICH: Yes

> TAMARA WASCOVICH: What is the status? Been a few weeks

> Victor: Sorry if you've been put under the impression that there's a

> refund made for this. Here's what I'll do.

> Victor: There's no refund request made for it, Tamara.

> Victor: So here's what I'll do.

> Victor: Let me contact the vendor first, okay?

> TAMARA WASCOVICH: Crazy- I have email saying there would be a check sent.I

> need to

escalate!

> Victor: I am going to escalate this, Tamara. Once I got info from the

> vendor, we will go ahead and do what we need to do for this, okay?

> TAMARA WASCOVICH: No I want the check!~!~!

> TAMARA WASCOVICH: We apologize because your order [protected] could not be

> delivered to you. All our interactions are recorded and documented, we use

> this for quality and training purposes, this way we enhance our member's

> experience, we appreciate you let us know about this.

>

> We

are going to reach out to you within the next 72 hours to discuss about

> your refund for $517.44, via check, as you requested.

>

> The reference number for this interaction is [protected].

> Victor: Refunds usually go back to their original form of payment which in

> this case, is your card.

> Victor: That is really odd.

> Victor: That is no good. That's in no way how we process refunds here.

> Victor: Let me review the incident.

> Victor: Thanks. Tamara.

> TAMARA WASCOVICH: I

requested check because card I purchased with is no

> longer active. Bank issued new card. That was a screen shot from Sams and I

> also talked in person on phone who told me check would be sent.

> Victor: I see. These are all noted, Tamara.

> TAMARA WASCOVICH: ok

> Victor: For us to proceed with this a follow up on this, Tamara I need to

> loop and escalate this to my refunds processing team right now, okay? This

> is how we can gat a development on your issue so we can progress and get

>

the right help that my team services.

> Victor: What I'll do is to tag this escalation as highest priority so that

> they will work on this soonest and reach back to you as soon as possible,

> okay?

> Victor: Let's set you up for a call back.

> TAMARA WASCOVICH: Ok [protected]

> Victor: Thanks.

> Victor: I've successfully escalated this to my team. Please allow my team

> 5 business days to reach back to you but since I've tagged the escalation

> as highest priority, they may actually

reach back to you sooner.

> Victor: For the successful escalation we requested for your concern,

> here's a reference number:

> Victor: Incident #: [protected]

> Victor: Expect a reach back from my team, okay?

> Victor: Do you have follow up questions or need to clarify something?

> Maybe I can still help you with something else aside from this?

> Victor: This is the incident number:

> Victor: Incident #: [protected]

> Victor: Sorry for that.

> Victor: You may also add this as

supporting incident:

> Victor: Incident #: [protected]

> TAMARA WASCOVICH: ok

> Victor: For general concerns and inquiries, including on going promotions,

> updates, tracking your order, account management, etc, you're always

> welcome to check www.samsclub.com or log in the Sam's Club app.

> Victor: Thank you so much for your time. Have a great and Samstastic day.

> Take care and bye for now.

> TAMARA WASCOVICH: and this conversation is documented as well?

> System: Concluded by Agent

> Question Reference # [protected]

>

> - Date Created: 02/09/2022 11:42 AM

> - Date Last Updated: 02/21/2022 08:36 PM

> - Status: Waiting

>

>

>

==================== image File Attachment ====================

TEXAS TRUST.JPG, 3205652 bytes, Added to incident Auto-Response By (Administrator) (02/24/2022 08:45 PM) Recently you requested personal assistance from us and it has been a few days since we last heard from you. Please respond to this email so we can continue working towards a

resolution. Response By Email (Bernadette) (02/21/2022 08:36 PM) Hello Tamara,

This is Bernadette from Sam's Club Back Office. I just received your concern regarding the refund of order number [protected] which is the Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

On behalf of Sam’s Club, I apologize for the inconvenience of this order. Let me assist you with this.

For the quickest resolution, I would request you to send us a bank statement showing that the account used to purchase

the item is already closed. I can assure you that this bank verification process is to ensure that funds will be credited to the right account. We do not want to cause more trouble on your end, your assistance and cooperation is very much appreciated for me to complete the request.

l appreciate your patience and understanding on this matter.

Thank you for being a valued Sam's Club member and have a wonderful day.

Best Regards,

Bernadette S.

Sam’s Club Digital Member Experience Team Chat By

Chat (Victor) (02/09/2022 11:42 AM) Victor: Hi, my name is Victor. I'm here to help you.

TAMARA WASCOVICH: [protected] should have received refund checkin mail, have not.

Victor: Hi there! Hope you're doing well.

Victor: I understand that you'd like to follow up on your refund. I'm here to help, okay?

Victor: While I look up your order number, may I also have your full name, email address, and phone number?

TAMARA WASCOVICH: tamara Wascovich 409 Whitney street, cedar hill, TX 75104

Victor:

Thanks, Tamara. Your email address and phone number, please?

TAMARA WASCOVICH: tamara.[protected]@gmail.com

Victor: Thanks, Tamara.

Victor: Thank you. Allow me a couple minutes to let me do my review and I'll get back to you with an update, okay?

TAMARA WASCOVICH: ok

Victor: Upon checking, there's actually no refund request made for this, Tamara. This is for the 1 Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included), correct?

TAMARA WASCOVICH: Yes

TAMARA WASCOVICH: What is the status?

Been a few weeks

Victor: Sorry if you've been put under the impression that there's a refund made for this. Here's what I'll do.

Victor: There's no refund request made for it, Tamara.

Victor: So here's what I'll do.

Victor: Let me contact the vendor first, okay?

TAMARA WASCOVICH: Crazy- I have email saying there would be a check sent.I need to escalate!

Victor: I am going to escalate this, Tamara. Once I got info from the vendor, we will go ahead and do what we need to do for this, okay?

TAMARA WASCOVICH: No I want the check!~!~!

TAMARA WASCOVICH: We apologize because your order [protected] could not be delivered to you. All our interactions are recorded and documented, we use this for quality and training purposes, this way we enhance our member's experience, we appreciate you let us know about this.

We are going to reach out to you within the next 72 hours to discuss about your refund for $517.44, via check, as you requested.

The reference number for this interaction is

[protected].

Victor: Refunds usually go back to their original form of payment which in this case, is your card.

Victor: That is really odd.

Victor: That is no good. That's in no way how we process refunds here.

Victor: Let me review the incident.

Victor: Thanks. Tamara.

TAMARA WASCOVICH: I requested check because card I purchased with is no longer active. Bank issued new card. That was a screen shot from Sams and I also talked in person on phone who told me check would be sent.

Victor: I

see. These are all noted, Tamara.

TAMARA WASCOVICH: ok

Victor: For us to proceed with this a follow up on this, Tamara I need to loop and escalate this to my refunds processing team right now, okay? This is how we can gat a development on your issue so we can progress and get the right help that my team services.

Victor: What I'll do is to tag this escalation as highest priority so that they will work on this soonest and reach back to you as soon as possible, okay?

Victor: Let's set you up for a

call back.

TAMARA WASCOVICH: Ok [protected]

Victor: Thanks.

Victor: I've successfully escalated this to my team. Please allow my team 5 business days to reach back to you but since I've tagged the escalation as highest priority, they may actually reach back to you sooner.

Victor: For the successful escalation we requested for your concern, here's a reference number:

Victor: Incident #: [protected]

Victor: Expect a reach back from my team, okay?

Victor: Do you have follow up questions or

need to clarify something?

Maybe I can still help you with something else aside from this?

Victor: This is the incident number:

Victor: Incident #: [protected]

Victor: Sorry for that.

Victor: You may also add this as supporting incident:

Victor: Incident #: [protected]

TAMARA WASCOVICH: ok

Victor: For general concerns and inquiries, including on going promotions, updates, tracking your order, account management, etc, you're always welcome to check www.samsclub.com or log in the Sam's

Club app.

Victor: Thank you so much for your time. Have a great and Samstastic day. Take care and bye for now.

TAMARA WASCOVICH: and this conversation is documented as well?

System: Concluded by Agent

Question Reference # [protected] Date Created: 02/09/2022 11:42 AM Date Last Updated: 03/01/2022 05:16 PM Status: Waiting [---002:011461:23283---] ...

[Message clipped] View entire message Sam's Club Member Services I am running out of patience! I am requesting a telephone call immediately,

today! This has gone on long enough. If I do not receive a phone call today I am forwarding all of my correspondence to the Better Business Bureau! Enough is enough. I have already cancelled my Sam's Membership! [protected].

Sans Serif Send

Sans Serif Send

Recently you requested personal assistance from our on-line support center. Below is a summary of

your request and our response. We will assume your issue has been resolved if we do not hear from you within 168 hours. Thank you for allowing us to be of service to you.

Subject

[protected] Manual Refund

Response By Email (Bernadette) (03/01/2022 05:16 PM)

Hello Tamara,

This is Bernadette from Sam's Club Back Office. I am working on your concern regarding the refund of order number [protected] which is the Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles

Included).

On behalf of Sam’s Club, I apologize for the inconvenience of this order. Let me assist you with this.

Please do not send your credit card information, someone from our Accounting team will call you to get the details. I would like to verify if it the same account number just a new card number? If yes, I can process the refund and it will go back to the same account.

l appreciate your patience and understanding on this matter.

Thank you for being a valued Sam's Club member and

have a wonderful day.

Best Regards,

Bernadette S.

Sam’s Club Digital Member Experience Team

Customer By CSS Email (TAMARA WASCOVICH) (02/25/2022 01:53 PM)

EXTERNAL: Report suspicious emails to Email Abuse.

Bernadette-

See attached for requested Bank information.

New card # is written in as well to refund money. Please call me

to verify you have received and you have everything needed. Tamara

Wascovich [protected]. I woud like to get this completed ASAP!

Subject

[protected] Manual Refund

Response By Email (Bernadette) (02/21/2022 08:36 PM)

Hello Tamara,

This is Bernadette from Sam's Club Back Office. I just received your

concern regarding the refund of order number [protected] which is the Lifetime

Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

On behalf of Sam’s Club, I apologize for the inconvenience of this

order. Let me assist you with this.

For the quickest resolution, I would request you to send us a bank

statement showing

that the account used to purchase the item is already

closed. I can assure you that this bank verification process is to ensure

that funds will be credited to the right account. We do not want to cause

more trouble on your end, your assistance and cooperation is very much

appreciated for me to complete the request.

l appreciate your patience and understanding on this matter.

Thank you for being a valued Sam's Club member and have a wonderful day.

Best Regards,

Bernadette S.

Sam’s

Club Digital Member Experience Team

On Mon, Feb 21, 2022 at 8:36 PM Sam's Club Member Services <

[protected]@samsclub.com > wrote:

> [image: Image]

>

> Recently you requested personal assistance from our on-line support

> center. Below is a summary of your request and our response. We will assume

> your issue has been resolved if we do not hear from you within 168 hours.

> Thank you for allowing us to be of service to you.

> Subject

>

> [protected] Manual Refund

>

> Response By

Email (Bernadette) (02/21/2022 08:36 PM)

> Hello Tamara,

>

>

> This is Bernadette from Sam's Club Back Office. I just received your

> concern regarding the refund of order number [protected] which is the Lifetime

> Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

>

> order. Let me assist you with this.

>

> For the quickest resolution, I would request you to send us a bank

> statement showing that the account used to purchase the item is already

> closed. I can assure you that

this bank verification process is to ensure

> that funds will be credited to the right account. We do not want to cause

> more trouble on your end, your assistance and cooperation is very much

> appreciated for me to complete the request.

>

> l appreciate your patience and understanding on this matter.

>

> Thank you for being a valued Sam's Club member and have a wonderful day.

>

>

> Best Regards,

> Bernadette S.

> Sam’s Club Digital Member Experience Team

>

> Chat By Chat

(Victor) (02/09/2022 11:42 AM)

> Victor: Hi, my name is Victor. I'm here to help you.

> TAMARA WASCOVICH: [protected] should have received refund checkin mail,

> have not.

> Victor: Hi there! Hope you're doing well.

> Victor: I understand that you'd like to follow up on your refund. I'm here

> to help, okay?

> Victor: While I look up your order number, may I also have your full name,

> email address, and phone number?

> TAMARA WASCOVICH: tamara Wascovich 409 Whitney street, cedar hill, TX

75104

> Victor: Thanks, Tamara. Your email address and phone number, please?

> TAMARA WASCOVICH: tamara.[protected]@gmail.com

> Victor: Thanks, Tamara.

> Victor: Thank you. Allow me a couple minutes to let me do my review and

> I'll get back to you with an update, okay?

> TAMARA WASCOVICH: ok

> Victor: Upon checking, there's actually no refund request made for this,

> Tamara. This is for the 1 Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack

> (Paddles Included), correct?

> TAMARA WASCOVICH:

Yes

> TAMARA WASCOVICH: What is the status? Been a few weeks

> Victor: Sorry if you've been put under the impression that there's a

> refund made for this. Here's what I'll do.

> Victor: There's no refund request made for it, Tamara.

> Victor: So here's what I'll do.

> Victor: Let me contact the vendor first, okay?

> TAMARA WASCOVICH: Crazy- I have email saying there would be a check sent.I

> need to escalate!

> Victor: I am going to escalate this, Tamara. Once I got info from the

>

vendor, we will go ahead and do what we need to do for this, okay?

> TAMARA WASCOVICH: No I want the check!~!~!

> TAMARA WASCOVICH: We apologize because your order [protected] could not be

> delivered to you. All our interactions are recorded and documented, we use

> this for quality and training purposes, this way we enhance our member's

> experience, we appreciate you let us know about this.

>

> We are going to reach out to you within the next 72 hours to discuss about

> your refund for

$517.44, via check, as you requested.

>

> The reference number for this interaction is [protected].

> Victor: Refunds usually go back to their original form of payment which in

> this case, is your card.

> Victor: That is really odd.

> Victor: That is no good. That's in no way how we process refunds here.

> Victor: Let me review the incident.

> Victor: Thanks. Tamara.

> TAMARA WASCOVICH: I requested check because card I purchased with is no

> longer active. Bank issued new card. That

was a screen shot from Sams and I

> also talked in person on phone who told me check would be sent.

> Victor: I see. These are all noted, Tamara.

> TAMARA WASCOVICH: ok

> Victor: For us to proceed with this a follow up on this, Tamara I need to

> loop and escalate this to my refunds processing team right now, okay? This

> is how we can gat a development on your issue so we can progress and get

> the right help that my team services.

> Victor: What I'll do is to tag this escalation as highest

priority so that

> they will work on this soonest and reach back to you as soon as possible,

> okay?

> Victor: Let's set you up for a call back.

> TAMARA WASCOVICH: Ok [protected]

> Victor: Thanks.

> Victor: I've successfully escalated this to my team. Please allow my team

> 5 business days to reach back to you but since I've tagged the escalation

> as highest priority, they may actually reach back to you sooner.

> Victor: For the successful escalation we requested for your concern,

>

here's a reference number:

> Victor: Incident #: [protected]

> Victor: Expect a reach back from my team, okay?

> Victor: Do you have follow up questions or need to clarify something?

> Maybe I can still help you with something else aside from this?

> Victor: This is the incident number:

> Victor: Incident #: [protected]

> Victor: Sorry for that.

> Victor: You may also add this as supporting incident:

> Victor: Incident #: [protected]

> TAMARA WASCOVICH: ok

> Victor: For general

concerns and inquiries, including on going promotions,

> updates, tracking your order, account management, etc, you're always

> welcome to check www.samsclub.com or log in the Sam's Club app.

> Victor: Thank you so much for your time. Have a great and Samstastic day.

> Take care and bye for now.

> TAMARA WASCOVICH: and this conversation is documented as well?

> System: Concluded by Agent

> Question Reference # [protected]

>

> - Date Created: 02/09/2022 11:42 AM

> - Date Last Updated:

02/21/2022 08:36 PM

> - Status: Waiting

>

>

>

==================== image File Attachment ====================

TEXAS TRUST.JPG, 3205652 bytes, Added to incident

Auto-Response By (Administrator) (02/24/2022 08:45 PM)

Recently you requested personal assistance from us and it has been a few days since we last heard from you. Please respond to this email so we can continue working towards a resolution.

Response By Email (Bernadette) (02/21/2022 08:36 PM)

Hello Tamara,

This is Bernadette from Sam's Club Back Office. I just received your concern regarding the refund of order number [protected] which is the Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

On behalf of Sam’s Club, I apologize for the inconvenience of this order. Let me assist you with this.

For the quickest resolution, I would request you to send us a bank statement showing that the account used to purchase the item is already closed. I can assure you that this bank

verification process is to ensure that funds will be credited to the right account. We do not want to cause more trouble on your end, your assistance and cooperation is very much appreciated for me to complete the request.

l appreciate your patience and understanding on this matter.

Thank you for being a valued Sam's Club member and have a wonderful day.

Best Regards,

Bernadette S.

Sam’s Club Digital Member Experience Team

Chat By Chat (Victor) (02/09/2022 11:42 AM)

Victor: Hi, my name is Victor. I'm here to help you.

TAMARA WASCOVICH: [protected] should have received refund checkin mail, have not.

Victor: Hi there! Hope you're doing well.

Victor: I understand that you'd like to follow up on your refund. I'm here to help, okay?

Victor: While I look up your order number, may I also have your full name, email address, and phone number?

TAMARA WASCOVICH: tamara Wascovich 409 Whitney street, cedar hill, TX 75104

Victor: Thanks, Tamara. Your email address and

phone number, please?

TAMARA WASCOVICH: tamara.[protected]@gmail.com

Victor: Thanks, Tamara.

Victor: Thank you. Allow me a couple minutes to let me do my review and I'll get back to you with an update, okay?

TAMARA WASCOVICH: ok

Victor: Upon checking, there's actually no refund request made for this, Tamara. This is for the 1 Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included), correct?

TAMARA WASCOVICH: Yes

TAMARA WASCOVICH: What is the status? Been a few weeks

Victor: Sorry if

you've been put under the impression that there's a refund made for this. Here's what I'll do.

Victor: There's no refund request made for it, Tamara.

Victor: So here's what I'll do.

Victor: Let me contact the vendor first, okay?

TAMARA WASCOVICH: Crazy- I have email saying there would be a check sent.I need to escalate!

Victor: I am going to escalate this, Tamara. Once I got info from the vendor, we will go ahead and do what we need to do for this, okay?

TAMARA WASCOVICH: No I want the

check!~!~!

TAMARA WASCOVICH: We apologize because your order [protected] could not be delivered to you. All our interactions are recorded and documented, we use this for quality and training purposes, this way we enhance our member's experience, we appreciate you let us know about this.

We are going to reach out to you within the next 72 hours to discuss about your refund for $517.44, via check, as you requested.

The reference number for this interaction is [protected].

Victor: Refunds

usually go back to their original form of payment which in this case, is your card.

Victor: That is really odd.

Victor: That is no good. That's in no way how we process refunds here.

Victor: Let me review the incident.

Victor: Thanks. Tamara.

TAMARA WASCOVICH: I requested check because card I purchased with is no longer active. Bank issued new card. That was a screen shot from Sams and I also talked in person on phone who told me check would be sent.

Victor: I see. These are all noted, Tamara.

TAMARA WASCOVICH: ok

Victor: For us to proceed with this a follow up on this, Tamara I need to loop and escalate this to my refunds processing team right now, okay? This is how we can gat a development on your issue so we can progress and get the right help that my team services.

Victor: What I'll do is to tag this escalation as highest priority so that they will work on this soonest and reach back to you as soon as possible, okay?

Victor: Let's set you up for a call back.

TAMARA WASCOVICH: Ok 214

769 1269

Victor: Thanks.

Victor: I've successfully escalated this to my team. Please allow my team 5 business days to reach back to you but since I've tagged the escalation as highest priority, they may actually reach back to you sooner.

Victor: For the successful escalation we requested for your concern, here's a reference number:

Victor: Incident #: [protected]

Victor: Expect a reach back from my team, okay?

Victor: Do you have follow up questions or need to clarify something?

Maybe I can

still help you with something else aside from this?

Victor: This is the incident number:

Victor: Incident #: [protected]

Victor: Sorry for that.

Victor: You may also add this as supporting incident:

Victor: Incident #: [protected]

TAMARA WASCOVICH: ok

Victor: For general concerns and inquiries, including on going promotions, updates, tracking your order, account management, etc, you're always welcome to check www.samsclub.com or log in the Sam's Club app.

Victor: Thank you so much for

your time. Have a great and Samstastic day. Take care and bye for now.

TAMARA WASCOVICH: and this conversation is documented as well?

System: Concluded by Agent

Question Reference # [protected]

Date Created: 02/09/2022 11:42 AM

Date Last Updated: 03/01/2022 05:16 PM

Status: Waiting

Response By Email (Bernadette) (03/01/2022 05:16 PM)

Hello Tamara,

This is Bernadette from Sam's Club Back Office. I am working on your concern regarding the refund of order number [protected] which is the Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

On behalf of Sam’s Club, I apologize for the inconvenience of this order. Let me assist you with this.

Please do not send your credit card information, someone from our Accounting team will call you to get the details. I would like to verify if it the same account number just a new card number? If yes, I can process the refund and it will go back to the same account.

l appreciate your patience and understanding on this matter.

Thank you for being a valued Sam's Club member and have a wonderful day.

Best Regards,

Bernadette S.

Sam’s Club Digital Member Experience Team

Customer By CSS Email (TAMARA WASCOVICH) (02/25/2022 01:53 PM)

EXTERNAL: Report suspicious emails to Email Abuse.

Bernadette-

See attached for requested Bank information.

New card # is written in as well to refund money. Please call me

to verify you have received and you have everything needed. Tamara

Wascovich [protected]. I woud like to get this completed ASAP!

Subject

[protected] Manual Refund

Response By Email (Bernadette) (02/21/2022 08:36 PM)

Hello Tamara,

This is Bernadette from Sam's Club Back Office. I just received your

concern regarding the refund of order number [protected] which is the Lifetime

Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

On behalf of Sam’s Club, I apologize for the inconvenience of this

order. Let me assist you with this.

For the quickest resolution, I would request you to send us a bank

statement showing that the account used to purchase the item is already

closed. I can assure you that this bank verification process is to ensure

that funds will be credited to the right account. We do not want to cause

more trouble on your end, your assistance and cooperation is very much

appreciated for me to complete the request.

l appreciate your patience and understanding on this matter.

Thank you for being a valued Sam's Club member and have a wonderful day.

Best Regards,

Bernadette S.

Sam’s Club Digital Member Experience Team

On Mon, Feb 21, 2022 at 8:36 PM Sam's Club Member Services <

[protected]@samsclub.com> wrote:

> [image: Image]

>

> Recently you requested personal assistance from our on-line support

> center. Below is a summary of your request and our response. We will assume

> your issue has been resolved if we do not hear from you within 168 hours.

> Thank you for allowing us to be of service to you.

> Subject

>

> [protected] Manual Refund

>

> Response By Email (Bernadette) (02/21/2022 08:36 PM)

> Hello Tamara,

>

>

> This is Bernadette from Sam's Club Back Office. I just received your

> concern regarding the refund of order number [protected] which is the Lifetime

> Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

>

> order. Let me assist you with this.

>

> For the quickest resolution, I would request you to send us a bank

> statement showing that the account used to purchase the item is already

> closed. I can assure you that this bank verification process is to ensure

> that funds will be credited to the right account. We do not want to cause

> more trouble on your end, your assistance and cooperation is very much

> appreciated for me to complete the request.

>

> l appreciate your patience and understanding on this matter.

>

> Thank you for being a valued Sam's Club member and have a wonderful day.

>

>

> Best Regards,

> Bernadette S.

> Sam’s Club Digital Member Experience Team

>

> Chat By Chat (Victor) (02/09/2022 11:42 AM)

> Victor: Hi, my name is Victor. I'm here to help you.

> TAMARA WASCOVICH: [protected] should have received refund checkin mail,

> have not.

> Victor: Hi there! Hope you're doing well.

> Victor: I understand that you'd like to follow up on your refund. I'm here

> to help, okay?

> Victor: While I look up your order number, may I also have your full name,

> email address, and phone number?

> TAMARA WASCOVICH: tamara Wascovich 409 Whitney street, cedar hill, TX 75104

> Victor: Thanks, Tamara. Your email address and phone number, please?

> TAMARA WASCOVICH: tamara.[protected]@gmail.com

> Victor: Thanks, Tamara.

> Victor: Thank you. Allow me a couple minutes to let me do my review and

> I'll get back to you with an update, okay?

> TAMARA WASCOVICH: ok

> Victor: Upon checking, there's actually no refund request made for this,

> Tamara. This is for the 1 Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack

> (Paddles Included), correct?

> TAMARA WASCOVICH: Yes

> TAMARA WASCOVICH: What is the status? Been a few weeks

> Victor: Sorry if you've been put under the impression that there's a

> refund made for this. Here's what I'll do.

> Victor: There's no refund request made for it, Tamara.

> Victor: So here's what I'll do.

> Victor: Let me contact the vendor first, okay?

> TAMARA WASCOVICH: Crazy- I have email saying there would be a check sent.I

> need to escalate!

> Victor: I am going to escalate this, Tamara. Once I got info from the

> vendor, we will go ahead and do what we need to do for this, okay?

> TAMARA WASCOVICH: No I want the check!~!~!

> TAMARA WASCOVICH: We apologize because your order [protected] could not be

> delivered to you. All our interactions are recorded and documented, we use

> this for quality and training purposes, this way we enhance our member's

> experience, we appreciate you let us know about this.

>

> We are going to reach out to you within the next 72 hours to discuss about

> your refund for $517.44, via check, as you requested.

>

> The reference number for this interaction is [protected].

> Victor: Refunds usually go back to their original form of payment which in

> this case, is your card.

> Victor: That is really odd.

> Victor: That is no good. That's in no way how we process refunds here.

> Victor: Let me review the incident.

> Victor: Thanks. Tamara.

> TAMARA WASCOVICH: I requested check because card I purchased with is no

> longer active. Bank issued new card. That was a screen shot from Sams and I

> also talked in person on phone who told me check would be sent.

> Victor: I see. These are all noted, Tamara.

> TAMARA WASCOVICH: ok

> Victor: For us to proceed with this a follow up on this, Tamara I need to

> loop and escalate this to my refunds processing team right now, okay? This

> is how we can gat a development on your issue so we can progress and get

> the right help that my team services.

> Victor: What I'll do is to tag this escalation as highest priority so that

> they will work on this soonest and reach back to you as soon as possible,

> okay?

> Victor: Let's set you up for a call back.

> TAMARA WASCOVICH: Ok [protected]

> Victor: Thanks.

> Victor: I've successfully escalated this to my team. Please allow my team

> 5 business days to reach back to you but since I've tagged the escalation

> as highest priority, they may actually reach back to you sooner.

> Victor: For the successful escalation we requested for your concern,

> here's a reference number:

> Victor: Incident #: [protected]

> Victor: Expect a reach back from my team, okay?

> Victor: Do you have follow up questions or need to clarify something?

> Maybe I can still help you with something else aside from this?

> Victor: This is the incident number:

> Victor: Incident #: [protected]

> Victor: Sorry for that.

> Victor: You may also add this as supporting incident:

> Victor: Incident #: [protected]

> TAMARA WASCOVICH: ok

> Victor: For general concerns and inquiries, including on going promotions,

> updates, tracking your order, account management, etc, you're always

> welcome to check www.samsclub.com or log in the Sam's Club app.

> Victor: Thank you so much for your time. Have a great and Samstastic day.

> Take care and bye for now.

> TAMARA WASCOVICH: and this conversation is documented as well?

> System: Concluded by Agent

> Question Reference # [protected]

>

> - Date Created: 02/09/2022 11:42 AM

> - Date Last Updated: 02/21/2022 08:36 PM

> - Status: Waiting

>

>

>

==================== image File Attachment ====================

TEXAS TRUST.JPG, 3205652 bytes, Added to incident

Auto-Response By (Administrator) (02/24/2022 08:45 PM)

Recently you requested personal assistance from us and it has been a few days since we last heard from you. Please respond to this email so we can continue working towards a resolution.

Response By Email (Bernadette) (02/21/2022 08:36 PM)

Hello Tamara,

This is Bernadette from Sam's Club Back Office. I just received your concern regarding the refund of order number [protected] which is the Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included).

On behalf of Sam’s Club, I apologize for the inconvenience of this order. Let me assist you with this.

For the quickest resolution, I would request you to send us a bank statement showing that the account used to purchase the item is already closed. I can assure you that this bank verification process is to ensure that funds will be credited to the right account. We do not want to cause more trouble on your end, your assistance and cooperation is very much appreciated for me to complete the request.

l appreciate your patience and understanding on this matter.

Thank you for being a valued Sam's Club member and have a wonderful day.

Best Regards,

Bernadette S.

Sam’s Club Digital Member Experience Team

Chat By Chat (Victor) (02/09/2022 11:42 AM)

Victor: Hi, my name is Victor. I'm here to help you.

TAMARA WASCOVICH: [protected] should have received refund checkin mail, have not.

Victor: Hi there! Hope you're doing well.

Victor: I understand that you'd like to follow up on your refund. I'm here to help, okay?

Victor: While I look up your order number, may I also have your full name, email address, and phone number?

TAMARA WASCOVICH: tamara Wascovich 409 Whitney street, cedar hill, TX 75104

Victor: Thanks, Tamara. Your email address and phone number, please?

TAMARA WASCOVICH: tamara.[protected]@gmail.com

Victor: Thanks, Tamara.

Victor: Thank you. Allow me a couple minutes to let me do my review and I'll get back to you with an update, okay?

TAMARA WASCOVICH: ok

Victor: Upon checking, there's actually no refund request made for this, Tamara. This is for the 1 Lifetime Lotus 80 Sit-On-Top Kayak - 2 Pack (Paddles Included), correct?

TAMARA WASCOVICH: Yes

TAMARA WASCOVICH: What is the status? Been a few weeks

Victor: Sorry if you've been put under the impression that there's a refund made for this. Here's what I'll do.

Victor: There's no refund request made for it, Tamara.

Victor: So here's what I'll do.

Victor: Let me contact the vendor first, okay?

TAMARA WASCOVICH: Crazy- I have email saying there would be a check sent.I need to escalate!

Victor: I am going to escalate this, Tamara. Once I got info from the vendor, we will go ahead and do what we need to do for this, okay?

TAMARA WASCOVICH: No I want the check!~!~!

TAMARA WASCOVICH: We apologize because your order [protected] could not be delivered to you. All our interactions are recorded and documented, we use this for quality and training purposes, this way we enhance our member's experience, we appreciate you let us know about this.

We are going to reach out to you within the next 72 hours to discuss about your refund for $517.44, via check, as you requested.

The reference number for this interaction is [protected].

Victor: Refunds usually go back to their original form of payment which in this case, is your card.

Victor: That is really odd.

Victor: That is no good. That's in no way how we process refunds here.

Victor: Let me review the incident.

Victor: Thanks. Tamara.

TAMARA WASCOVICH: I requested check because card I purchased with is no longer active. Bank issued new card. That was a screen shot from Sams and I also talked in person on phone who told me check would be sent.

Victor: I see. These are all noted, Tamara.

TAMARA WASCOVICH: ok

Victor: For us to proceed with this a follow up on this, Tamara I need to loop and escalate this to my refunds processing team right now, okay? This is how we can gat a development on your issue so we can progress and get the right help that my team services.

Victor: What I'll do is to tag this escalation as highest priority so that they will work on this soonest and reach back to you as soon as possible, okay?

Victor: Let's set you up for a call back.

TAMARA WASCOVICH: Ok [protected]

Victor: Thanks.

Victor: I've successfully escalated this to my team. Please allow my team 5 business days to reach back to you but since I've tagged the escalation as highest priority, they may actually reach back to you sooner.

Victor: For the successful escalation we requested for your concern, here's a reference number:

Victor: Incident #: [protected]

Victor: Expect a reach back from my team, okay?

Victor: Do you have follow up questions or need to clarify something?

Maybe I can still help you with something else aside from this?

Victor: This is the incident number:

Victor: Incident #: [protected]

Victor: Sorry for that.

Victor: You may also add this as supporting incident:

Victor: Incident #: [protected]

TAMARA WASCOVICH: ok

Victor: For general concerns and inquiries, including on going promotions, updates, tracking your order, account management, etc, you're always welcome to check www.samsclub.com or log in the Sam's Club app.

Victor: Thank you so much for your time. Have a great and Samstastic day. Take care and bye for now.

TAMARA WASCOVICH: and this conversation is documented as well?

System: Concluded by Agent

Question Reference # [protected]

Date Created: 02/09/2022 11:42 AM

Date Last Updated: 03/04/2022 06:04 PM

Status: Waiting

To who it may concern

On Feb 19, 2022 I received a letter from Sam's Club saying "My Sam's Club membership will automatically renew on March 22, 2022 for a fee of $45.00".

I have no intending of renew my membership and did not want Sam's Club to automatically renew it.

I called Sam's Club in (Lady Lake Fl phone [protected] on Feb. 19 at 5:39 PM,

To inform the Club that I did not want my membership renew.

When I was explaining my situation to the Member Service Associate. (Sorry I did not get her name ) she told me I had to come into the store to cancel the membership. I told her I was no going to come into the Sam's Club and at that point she hung up on me which I did not appreciate. Also, Associate hanging up on members does not reflect well on Sam's Club

I did call the [protected] number and spoke with Jas who was very helpful and I also did a chat with Heinz who also was helpful. I was given a case number # by Heinz and was told she would pass on the information.

What is even more of an issue with me is no one ever acknowledge my email.

Show quoted text

Friday February 25, 2022. Was in Sam's Club and had to renew my membership. Renewed 100.00. After renewing my scan and go would not work, kept saying needed to renew, which I had already done. Stood in line for 30 mins to find out customer service in the store could not help they said I needed to call the customer service line and they would update my account as being renewed and I could scan, and provided the 800 number. When the gentleman got on the phone (they will not give me his name) I explained to him I renewed and that he needed to reset my account. I gave him my member number name and all and he actually asked for my password. I said what no you do not need my password. He said oh you don't know it he would send link to reset password. I said there is no need this has nothing to do with my password! and why would you even ask for that information. Is this man a thief? so I asked for a supervisor. Carissa got on phone said she was a supervisor which I found out she was not she didn't even try to help she just gave me a credit for my renewal i had just paid for. All of this just to reset a renewal on the account so scan and go will work .. I had 98.00 built up on the account in store and lost that too. I asked Carissa for corporate phone number and she informed me there wasn't one, that they would call me within 24 hrs .. never heard from anyone. this supposed supervisor lies ALOT! so I called corporate today, got hung up on twice. to finally speak to Eric and get told nothing we can do for you! I bet the CEO would love to see how someone that wants to renew and use the app to buy and check out got handled and let go and tossed like nothing! and I can not get the 98.00 that was built up on the account. gone and tough ! WORST COTOMER SERVICE EVER! be afraid be very afraid. even up to the corporate level.

February 27, 2022

SAM’s Club

Customer Service Department

Customer Service Department:

On Sunday, February 20, 2022, after shopping in Sam’s Club for my food products, I proceeded to the gasoline island to make a purchase. I do not have a membership card, when I signed up in November 2021, they had run out of cards and was informed that I could use my receipt to make purchases and buy gas.. (had purchased groceries). Before pulling up to the gas pumps, I asked the attendant if I could use my receipt to purchase gasoline. He said he would use the scanner so that I could purchase my gasoline.

Because I do not have a permanent card, I keep my receipt ins a clear personal card holders to maintain it’s legibility. I handed the attendant the card holder with the membership receipt visible. He removed the membership receipt for my card holder and crumbled it; he stated that he been instructed by his Supervisor to do so. He returned my cad holder and I requested he return my receipt, he adamantly refused. I then asked to talk with his Supervisor and she stated she was not going to return my receipt because it had been purchased last year. I shared with her my membership was good for a year and she informed me that I should get out of the gasoline line, go park my card, go inside and get in line to get a membership card. I shared with her that there was long line and my husband was ill and we could not get in the long line. She told me to get a motorized cart so he could site in line and to go get a card; and she refused to get/give me my receipt. She also told me it too cold for her to talk outside and she was going inside to her booth. I agreed to go with her to the booth so that I could get my card. She refused to give my receipt.

It is the store policy to take a receipt, crumble it and refused to give to the owner, especially if asked to have it returned? I have never had anyone take a receipt from me or my even when returning items. I felt violated, humiliated and possibly robbed of my personal items.

The next day, Monday, February 21, I returned to Sam’s Club to get a membership card, only to find out they were out of cards. I shared with her my situation and she did call and inform the gasoline attendants memberships cards were not available at this time. I still do not have a card.

Why am I sharing this? I would like to know is it Sam’s Club policy to take receipts, crumbled them and not return to the customer upon request? I don’t want to share incorrect information? If it is, how can I cancel my membership?

Membership #[protected]

My name is Sharon Wells, my husband and I shop frequently at Sam's. We reside at 260 Park Ave Apt 1503, Pooler, GA 31322. I am writing to complain about the recent sizing of the jumbo shrimp, that I am purchasing from Sam's Club, in Pooler, GA. Due to being a pescatarian, I frequently purchase shrimp and fish products from Sam's, several times a month. I've been purchasing these shrimp on a regular basis for several years, but the last three times I have purchased the shrimp, they were extremely small, not jumbo. This is a false advertisement; expecting to get jumbo, but actually getting small shrimp instead, and also paying for jumbo, but getting small shrimp. There might be three or four jumbo and the rest are small. The last bag I purchased, I took a picture of it, to give you the information from the package. I should have taken a picture of the shrimp, but I didn't think about it until they were already gone. As I stated above, we shop at Sam's often, and we also have a credit card account, so, if need be, you can look at our purchase history to see how long and how many times we purchase these shrimp products.

Jumbo Raw E-Z Peel Shrimp

480z (3 Ib) bag 197332

Lot [protected]

Plant Code 913

Country; India

Exp: 3/10/23

I purchased a basketball hoop online several weeks ago. When it arrived, the box was crushed and upon assembly, there were several parts missing. I contacted the missing parts number and was told I would have to return it. This weighs over 100 pounds, was 75 percent put together already and had no box. There was no way to return it. I went to the Greenville, SC store to try to get the missing parts and the store manager rudely told me that there was nothing they could do for me. That I could not get the parts, they could not schedule a pick up for the return and I should rent a uhaul to return it to the store. Her being the manager, she should have gotten the missing parts from a product in the store and damaged that one. Instead, she told me that Sams was not responsible and I was pretty much out of luck. She also said they could not order a replacement until the original one was returned.

I called the customer service number again and thankfully, they ordered a replacement. However, they were supposed to call to schedule pick up of the original and have not. The shipment has been delayed three times now and I still do not have a product and the charge has been on my credit card for over a month. I have not been offered a refund or any type of help at this point other than an order for a replacement that has not arrived.

I purchased a product that I have not been able to use and the customer service I received from the store manager at the Greenville store was the worse in my life. To tell me to rent my own uhaul to return a product that had missing parts, is unbelievable to me.

I will never order online from Sams again and probably will not shop there either. I would, however, like a refund, credit or my product.

On Feb 11, 2022, I went to pick up my gifted birthday package at Frederick Md

Sam's club. Discovered It had been mistakenly cancelled. Gifter reordered items promptly while I waited. She was told I could have package if did so.

Almost 2 hours later and only when I asked for a manager was I told that this same package could only be picked up the following day. The items were sitting close by on a cart, ready to be taken. I left with nothing including a good explanation or sufficient apology.

Thank you,

Patricia Fogle

We stopped by the store at 4900 Center Point Drive, North Charleston SC at 9:30 AM. We have a business account (no credit card, though). We became members in July 1991. We always enjoyed having the extra hours retained for business owners and tried to enter the store.

The door guard, a Sam's Club employee, saw our card and would not let us enter the store until 10:00 AM. We were forced to stand in the cart vestibule for 30+ minutes, in the cold of the morning, in North Charleston.

I asked about early entry, and she remarked that was now only afforded to Plus memberships $100 for the year or $8.33 a month, for what?

Sam's club is now nickel & diming us to death. As the old Arab prophesy states, you have entered the period of "death by a thousand cuts".

Did some shopping today 2/16/22, needed a little information concerning tires for my auto and truck. Stopped at the counter, behind the counter a women employee (in her mid 30's maybe, she appeared to possibility be over them) was talking to two men and another women who appeared to be workers, workers saw me, but women talking did not see me. Waited for a few minutes, nobody acknowledged me although the three people being spoken to saw me, I was in a bit of a hurry but still waited a few more minutes, still no acknowledgement. At this point I left, I guess if you want to sell tires, those behind the counter should be taking care of customers. I'm not angry, not looking to get someone in trouble, just disappointed, I will look else where now because it scares me that there seems to be a lack of concern for customers, which might be reflected in the work accomplished. I have been a member for many years and enjoy shopping at Sam's.

Frank Rzeczycki

This is the second time in 2 months the gas station has been closed in Denham springs, La. I have to drive from Zachary, La to get to this location about a 40 minute drive that cost me gas and time. there needs to be some type of message from Sam Club to it s members about this problem. I am extremely agrivated about this issue. Please get this problem solved. How about opening a Sams Club in the northern part of the parrish to serve Northern east Baton Rouge, East Feliciana, West Feliciana, Point Coupee, and southern Mississippi, there is a need for this location and population to serve.

We purchased Yukon Charlies Snowshoes item #[protected] from your Aurora Colorado Sam's Club on for $19.61.

They did not have sizes available and recommended that we try the Sam's Club in Denver, and that store had the other size we needed, however the price was $79.00, what a difference.

The manager in the Denver store proceeded to explain to me that company policy does not accommodate the customer with price matching.

If this is true what a poor customer policy, not very customer driven, and it would be difficult to recommend Sam's Club to family and friends.

If interested my name is Gregory Stephens, my phone is [protected], my email is gv.[protected]@yahoo.com

Thank you.

Today, August 1, 2022, around 12:30pm at the fountain valley sam clubs, while I and many other customers were queuing up at the selfservice check out station. There suddenly was a lady, who's name was Kris, the self-proclaimed the store manager, leading a customer with a cart full of goods to cut in front of us for immediate payment, I disagreed and showed them the place to line up in order. Ms. Kris continued to do as she wanted interrupting the long line of people waiting and did not explain or bothered to give a reason. I was really disappointed by the manager's discriminatory and disrespectful way of habdling this situation. Is the time of the priority customer to cut the line important and us who are waiting in the long line not important? Is it normal to cross the line, demonstrating the authority of management, despise customers? I wondered is it in the policy of Sam clubs or just only the foutain valley store?

My name is Tim Epping. I have a Sam's Club Membership. My phone # is [protected]. My email address is [protected]@earthlink.net. My address is 704 N Patricia St Elkhorn WI. 53121. With all that information you can verify my account. Now on to my complaint.
I received a gift card of $200 from my son for Christmas. I used it once for an online purchase of $43.21. After a couple of days I went to use it again only to find out a $150 plus purchase was made with it in Mississippi at a Sam's Club. I live in Wisconsin and don't know anyone in Mississippi. I called Walmart and sent them all the information. It should be documented on my call, After a couple of emails of sending information they told me I would have to contact Sams Club because thats where the card was used, Why didnt they tell me that right away ?! Anyway, after contacting them TWICE the last agent said I would receive an email within 72 hours telling me what to do..obviously that was a blow off as I never received an email and I waited a couple extra days because of New Years. So then I called back to tell them I never received the email. Well, after being on the phone with the new agent for a half hour or so they told me nothing could be done. I am totally pissed and disappointed with Walmart/Sams club. The terrible service with your agents and the fact Walmart does not protect there cards from theft. I am out $157 and if I dont get it back I will cancel all mySams Club and Walmart accounts and use Costco. I thought Walmart was better than that...I guess not ! Tim Epping

To whom it may concern:
On December 1, 2021 I had a total knee replacement at the Columbus Regional Hospital and I was sent home the next day, December 2, 2021.

On December 2, 2021 my wife went to the Customer Service Desk at Columbus Indiana Sam Club and attempted to pay $200 in cash on our Sam Club Credit Card December 14, 2021 on my behalf to ensure that it was paid prior to its due day.

The clerk informed her at that time nothing was due and he could not accept more than $100 as a result. Since she knew we owed $185 and I wanted to pay $200 she went ahead and paid him the $100 in cash thinking it was being applied to that month's credit card bill and told me what had happened. Because that didn't make any sense I decided to wait a couple days to see how it posted.

When I saw it had not posted by December 8th I started investigating and discovered instead of being post against my December account invoice it had been used to renew my Sam's Club membership instead which was not due until May 19, 2022 in error. I contacted the Columbus Sam's Club and they corrected the posting and promptly issued a credit directly for $100 to the Sam's Synchrony Credit Card account. It was noted as a "General Merchandise Return" even though NO Merchandise was purchased by us and it was a cash transaction. It was a posting error which the local club recognized and promptly worked with us to resolve on their end.
At that time we also paid an additional $100 against that invoice bring to a total of $200 CASH that was paid prior to the December 14 due date.

When I saw that I still had not been given proper credit, had posted against the account balance instead and shorted the amount of my monthly invoice payments the credit for the $100 that was billed in error, had instead posted I contacted the Sam's Synchrony Mastercard Customer Service on December 13th. They refused to work with me to correct the $100 posting on their end that was in error, marked my account as delinquent, made the account appear as being $126 in arears as opposed to actually being paid in full with a $15 surplus early and resulted in the January bill to now be $306 as opposed to being in the $185 range.

Even with my post surgical mobility limitations, WE did everything we could on pour end to revolve this quickly and is something that could have easily been resolved on their end using standard everyday generally accepted l accounting practices that I am sure they use to resolve internal posting errors or to reclass account entries.

Customer Service appears not to be in Synchrony ethos. Avoid them if you can.

Who can point me in the right direction of filing a complaint, and I have never down this before. I am just so Pissed right now.

Why when you call the SAMS - 1-888-746-7726 you get someone from a different location not being USA. I hear baby's crying in the back ground or maybe dogs barking or even chickens.

My issue is that I ordered something from SAMS - and doing some late research after I ordered the merchandise - I could have ordered the same merchandise cheaper. Guy#1- I called got this guy and told him my story and he said no problem and then gave me a reference number of my case, and then he said - I needed to call to cancel my order when I had a Tracking number. Guy #2 - gave him my ref number and again - no problem - we will cancel and you will get your credit refunded. Didn't happen they never canceled my order. Guy #3 - Yes - we will cancel your order and send you an email of cancellation - never received the cancellation email. Today 12/31/21 - Fedex shows up with my merchandise that I canceled and I never received my cancellation notice. The same product I could have gotten at a cheaper price and it could have saved me $88.00 plus tax and shipping costs. so where do I go from here now? my Order No. [protected]

R. Lopez

I went to pick up my order that was scheduled between 7-8 and was told to come back tomorrow. I paid my worker to pick it up Betty jo belue. We are located hour away. I purchased bags of dog food mainly because I am going away for holiday I was told we are closing and we will cancel your order if you don't pick it up. I asked for the managers name and she hung up on me. Please either ship my order with my other products or store until I get back after the 1st. My 7 dogs would appreciate it as well since our local stores have little dog food on shelves. My name is amber raulerson. Phone [protected]. Order# [protected]. Paid my worker 1 hour back and forth and sit for hour. Pick up only no shipping.

I took my elderly mother to Sam's club to correct a mobile phone issue from one we had just purchased from the AT&T kiosk there. We were told the AT&T people would be there at 11:00. We left at 11:30 when no one ever showed up. I asked for the Sam's Club manager several times by Sam's club employees, and the manager never bothered to come out from his office. While I understand that the AT&T kiosk is not a Sam's Club product, Sam's Club has some kind of contractual agreement for them to be in the club. I wasted over an hour waiting for the AT&T people to show up, and they never did (we got there early). Since there is absolutely no accountability by Sam's or AT&T, they clearly do not care about their members. I will now have to find out if another AT&T store can fix the issue since Sam's Club is obviously not an option.