Sam's Club
reviews and complaints

Ongoing incident report since August 2021. Unimaginable weekly correspondence required and still not solved. I have provided all necessary data required to solve their error. Tired of not receiving what is mine according to Sam's policies. I will complain, call and document this unnecessary practice. #[protected] and #[protected]

My eyes were examined by your optical dept (Store # 4998). Regular bifocal and computer bifocal glasses were issued. I wore the glasses out of the store and found them to be unsatisfactory. I went back in and told the optician they were a problem. They said wear them for a while and you'll get used to them. Days later I went back as neither pair were wearable. They then reexamined my eye and remade the lenses. Still there were problems. The regular glasses were still unwearable while the computer glasses were alright for the computer but the bifocals part was not right. I returned and they said the prescription was correct. So I've been stuck for glasses I can't wear and have continued to use my old glasses that work fine. I am sorely disappointed with the product and performance of that department and out a considerable sum of money for nothing gained.

9 days ago I called for return of a poor quality product I purchased on line. I have been getting the run around from so called customer care for the last nine days. They keep giving me excuses and no answers. I have called 4 times and gotten several numbers and hung up on twice. Here are the numbers they gave me. [protected] and [protected]. Just spoke to a Sarah after asking for a supervisor and she said the same thing I have heard for the past 9 days. She will get it picked up. After speaking to 5 different people I hope this one gets something don.

In September I was approached by one of the AT&T reps regarding the phone deals Sam's Customers are entitled to. After discussing the savings, I signed up to take advantage of these savings, however, I found out within 2 days after receiving the phones, I would not be able to transfer my accounts from my previous carrier. Since the representative stated that I would be able to return the phone within 14 days without penalties, I returned them within 3 days. After canceling the account with AT&T, I still received invoices as if I had services with the carrier and I was also charged $55 x 3 for the cell phones I had returned. It was communicated that the 14-day return policy, does not include restocking fees. This was one of the worst experiences of my life as this was not communicated to me at the time of sale regarding returns and during the process of a canceled account, continuous invoices that followed were extremely upsetting as I was not utilizing AT&T as my carrier. Please help to protect your customers and remove AT&T reps from your stores. They are not being honest with the customers.

I sat online on Cyber Monday and paid for a SAMSUNG GALAXY TAB A710432GB and warranty as well. My order number was 9805818711.
I choose delivery to the Store located at 950 N UNIVERSITY DRIVE. CORAL SPRINGS, FL 33071.
So, when I got into the store I when to the pickup area and nobody seems to have a clue about my order. After waiting like 1/2 an hour to be helped; then, two supervisors where on the walkie talkie finding the product. After more than 1 Hour waiting, one of the Supervisor came with a Box and inside the BOX, He showed me a broken box that supposedly had my Tablet. He told me I had to sign for it, but I refused. I cannot sign for a box with product inside that seems to me to be already used. I called from the store to Customer Center at the number 1888-746-7726 three times and I spoke to a representative that offer me the refund because we do not have any more on stock, so it is unavailable. So, I says I do not want the money back, I just want what I paid for, a new Tablet. She offers me two options: 1- An Adjustment for $20.00 or Full Refund. I refused. I said to her, if you are selling a used product I deserved at least to be adjusted to an open box product and I think is fair 50 % discount. She says she has to transfer the call to a supervisor. The name of the Supervisor was Brandon A. I asked his last name and He said A. At the end of my conversation with him, he says: All I can give you is a refund. I stated I don't want a refund I want what I ordered, The New Tablet. I says if you give me a refund, I won't be able to get another tablet like this before Christmas. He says there is nothing else he can do for me. He wanted to give me a refund of the money I paid,
but I am thinking to Myself: What about the time I spend after midnight on Cyber Monday going to bed really late to purchase a Christmas Gift for my mother? What about the face of my mother, when I tell her I could not get any tablet for her? What about the missing opportunity to find in another store the same Tablet for a fair price? What about the time on the store and on the phone after a long day of work? Did anybody think about the feeling of frustration, anger, incapacity to fix an error because I made the wrong choice of Store by purchasing at Sam's Club? What about the disappointment of feeling stolen with a false advertisement of a new product? Do any member of this Store, has a clue how the customer feels when things like this happened. And the only think they says is their Sorry. The only thing they said is we are sorry for the inconvenient, we can give you a refund. What a simple way to solve a situation when the store is at fault. How can I simple customer defend themself from things like this. What can a customer do about it, to receive what is fair. What they order. How can I trust this Company anymore? And what about my mind set about thinking that I cannot trust other companies as well because purchasing online might not be a good experience.
What do you guys think about this? Think about it.

Billing/credit card:
They should have their computers be updated/have everything accurated/so on

They should have put cash advances and cash rewards as a option towards the customer's bill instead of figure out to how to cash out/or whatever
Cash advances and Cash rewards two different things .
They should look into into it and read more about it
Pay more attention to accounts/so on
I've Cash advances I want to put towards my bill, but, I can't because don't give you the option too same for Cash rewards back in may/June went to the time machine yo get money out of Cash rewards/put it towards my bill/my bill didn't went down and charge the fee which I understand. I don't want to go to the tyme machine trying to avoid the fee if you want I mean
Hope u guys get your computers updated/look at it/add in more option when comes to paying for the bill
Sam's club/synchrony bank
Other than that no issues, I am glad I am Sam's club member

On 11/22/2021 an RN authorized charge was made to my debit card in the amount of $45 for membership renewal to Sam's Club for somebody else's membership. I do not have a membership at Sam's Club & never have. I did not authorize this charge and I want a refund.
I have called customer service & was told somebody would get back to me in 36 to 72 hours & am still waiting. I called again & got nowhere.
I have a ref. no. [protected]

Any help with this would be greatly appreciated.
My email: [protected]@yahoo.com

saturday November 20 th between 11 and 1130am. I went to Sams to get gas, I went in the wrong way, like many other people do. Another car was ahead of me, they went to the first pump I went to the second pump. The lady in the first car was black, the Sams employee was black, I am white. I started the pump the pump turned off, the black lady was pumping her gas. I asked the black employee why she turned my pump off and not the black lady pump, because we both went in the wrong way. She did not answer, she went in the building and shut the door. I went in the store and reported her to a manager, the manager could have cared less. I AM SURE THE BLACK EMPLOYEE DID NOT DO THIS ON PURPOSE BECAUSE ONLY WHITE PEOPLE WOULD DO SOMETHING LIKE THAT.

I had ordered an HP copier/printer/ scanner combination. Being a Plus Card member, the shipping was free. I needed a password to finish the purchase. Then, the fun began. Today 11-20-21 I finally contacted Chat. Got a foreigner whom I thought was pleasant, but he never knew how to set me up with a password. I waited over an hour, then contacted Chat again. Got another foreigner. After 4 tries, he was unable to set me up. I checked all my e-mail programs several times. Then, I was told I may have to wait 48-72 hrs. What kind of customer help is this, I ask you ? Oh, I also tried ordering as a guest. I wasn't allowed to do that. I am sorely disgusted with Sam's sloppy ordering internet set up and those people in Chat ! I have always loved shopping at Sam's in person in Vienna, WV . At this time I am under the weather and don't feel up to going out, so I tried the internet . Do you not know how untrained those foreign workers are ? Bad for your loyal customers to deal with ! Thank you, Mary Wilson

On 11/1/21 I went into the Centerville, OH where my husband & I shop for our Business/Personal. I have to have surgery on my right shoulder soon. I purchased 2 cases of water and 2/24oz cases of Pepsi & MT-Dew. As I checked out I asked for help to put items in my truck. The lady called on her walkie-talkie for member help with putting items in car. I stood inside by the carts and waited (the people who retrieve carts are the ones who are supposed to do this). One white guy, Austin pushed carts in, looked at me for 2 minutes & walked back out to the parking. A 2nd white guy, Brock came around the corner from outside and put the carts inside that he retrieved from the parking lot. Looked at me & went back out to parking lot! I called 4 a mgr., Michelle (team lead) came and I told her what happened. She shook her head and said I'll put items in your car. I told her have the guys do it, she talked to them, Austin lied and said he was on break, Brock got an attitude, walked up to me and sternly said "I'll follow you." I returned all my items!

I visited the Sam's Club in Chattanooga, TN on November 15. I was going to my car when I noticed an old gentleman looking for his car. I ask him if he need some assistance and he said he was looking for his wife who was shopping and he couldn't find her or his car . I walked him back in to ask the door person( African American lady )if she could help us. She said to me I cant help you. Now I realize that she may not had a walkie but she could have at least been pleasant and not rude to the elderly man. He was very nervous and and needed to find his wife.
This is unacceptable . I contacted the manager about her behavior. She is not someone that need to be greeting anyone with the nasty attitude like she had.
Thank you to the young lady (TEAL SANTA HAT) for you help. Thank to the manager also. I hope this elderly man found his wife.

Judy Evans
Plus Member

I have 2 incident numbers. I have received no correspondence on either. Each time I call back to check on them, the person tries to tell me to try something else instead of them helping me. Why do they wait until I call to give me suggestions? I spend thousands of dollars every year and love the store, but, this is the worst customer service ever!

Incident 1: # [protected] This is from MAY 25, 2021!
My husband bought me a ring for Christmas in 2017. After a couple of years the middle stone fell out. I am sorry to say that when I looked at the reviews for this ring someone had written a bad review saying the middle stone had fallen out! I don't wear the ring every day. The warranty had recently expired. I took the ring to our local jeweler to see what it would cost to replace the stone. They told me the prongs were fine and the reason the stone fell out was because the diamond was not set in far enough. I went to the Sam's Club where it was purchased. You can't get any help at the jewelry counter! People walk by and ask if you need help and then say they will send someone. Most of the time, nobody comes. After many trips and lots of time standing and waiting for help, a woman named Jessica said Sam's Club would help with the cost. She gave me her phone number to let her know something and now she won't answer. Her cell # is [protected]. I have attached a picture of the note Jessica gave me with the ring box for proof. I have been dealing with this for about a year or more now. I had an original complaint and didn't keep the incident number. To replace the diamond cost $500 plus tax. Not one person has called me back about this. The last conversation I had with someone I was told that you would get the manufacturer of the ring to call me. That was months ago and I haven't heard anything. I am very disappointed in the total lack of communication. I know I am not valued.
Incident 2:# [protected] & # [protected]
I purchased a 4 pack of Logan's $25 gift cards on line . After I gave one away, she called me back to tell me it had no money on it. I came home and scratched off another card and it has no money on it. They haven't been activated with the money! I was so embarrassed to say the least! I, again, haven't heard a word from anybody, even with 2 incident numbers. Again, this is the worst customer service I have encountered.

TC#[protected] 5 My husband and I were in the Freehold, NJ Sam's Club tonight. I am handicapped in a ride on cart. My husband ran back to get Boost for our Granddaughter but you were out. The cashier was not friendly or courteous. Another customer can from the other end and she stopped to talk to the cashier. In spanish, she asked the customer why she didn't come check out with her, I had to grab my own receipt from the printer because she was too busy chatting with a friend. She never welcomed us or thanked us! Not the first time with her either!

To whom it may concern in charge of corporate complaints:

I am writing you this letter to express my disappointment and total dissatisfaction of how a promotional offer was handle in your store and also by your customer service representatives on the phone.

My husband and I have been Sam's Club members for almost two decades. We were shopping in our local Sam's Club when a Sam's Club employee approached us at the self-checkout. She said if we qualified for a Synchrony Sam's credit card we would receive a $40 credit today. We were kind of in a hurry so I told her we were not interested. But she was persistent and said it would only take a couple of minutes and she could do the application while we were ringing up our groceries. She said if you qualify, we could use our $40 right then. Well, that interested my husband so while I rang up our things, he gave her the information. And like she said it didn't take long and we did qualify. When she tried to apply the
$40 to our order it did not work. She tried a few times and was entering information in her handheld computer but seem to have trouble getting it to work. She then apologized and said that we could not get the $40 that day but when we received the credit card in the mail it would have $40 credit already on it. I asked her what address she had to make sure she had our correct address because we have a home address but receive our mail at our post office box. So, she put the post office address in and checked all our other info. I then ask her one more time to be completely clear on the $40 we DID NOT receive because she could not get it to work in her system. She again told me that when we received the card in the mail in 5 to 7 days it would have the $40 credit on the card.

My husband is a 100% disabled Veteran and I take care of him so I only check my mail every 3 weeks at our P O Box and we shop once a month to make it easier on the both of us. So, by the time I got my mail and opened it on October 16th, I also called customer service to activate my card and to see if the $40 credit was applied. I spoke to Karl Emp # . He told me no there was no $40 credit and that the promotional offer was no longer good. I told him what the Sam's Club employ women told me about how it would have a credit on the card when I received it. He said he was sorry, so I told him never mind that I was not going to activate the card then. He said he could re-instate the promotion but that I had to purchase something before the $40 credit would be applied. I was immediately skeptical and said what if they could not reinstate the promotion. Karl assured me it would be and to activate the card but that I had 30 days to purchase something for the credit to apply. So, I activated the card and I purchased something 9 days later on October 25th.

So, on November 8th I called to check to see if the credit was applied as Karl assured me. The customer service rep said no it had not been applied and it would not be because the offer had expired. I explained to her what Karl said and she did see the notes or when he put in for the offer again but that the offer was for September 5th. I then ask to speak with her supervisor.
His name was Joe, he said he was an Account Manager, 2:45 pm, Emp # 7429, I told him about what the Sam's Club employ told me and what Karl the service rep told me but he was unwilling to apply the $40 credit. I told him that I didn't activate the card until October 16, 2021 and made the 1st purchase with in the 30-day period. He said I had to make the purchase 30 days from the application. I told him I had no card nor an account number to do that until I received the card and account number in the mail and that I only activated it on October 16. I told him Karl was supposed to reinstate the promotion on the day I activated my card. He was very persistent about the September 5th date of application. He was unwilling to credit my card balance. I also found out my membership fee of $45.00 was automatically billed to my account. I asked him how did that happen without my permission. He said that was in the credit card info. So, I ask him how do I take that automatic billing feature OFF of my card? So, he took the feature off of my card. I ask him the number to corporate. He said there was not a number only an address. I asked him to please give it to me so I could write this letter. I told him I was not happy with the way this was handled because I was lied to by the Sam's employee and the customer service rep and how he was unwilling to credit me. He was not very companionate and seemed to want to just get me off the phone. I did get his Emp # and name and told him I would write this letter.

So, I am asking you "Corporate" if you would be willing to credit the $40 to my account and fulfill the promotional offer from your Sam's club employee? My husband is a 73-year-old Disabled War VET and we are on a fixed income. $40 may not be much to you but it is very helpful to us. I am only asking you would be willing to honor the original offer.

Thank you,
Mrs. Charles Perkins
[protected]

I ordered a tv online and screen was cracked so took back to store and purchased same one from store. Clerk's ipad kept erroring out and she never gave me a refund receipt. Told me should be on credit card within 5-7 days. Never showed up and I went back to store about 6x explaining I never got it and clerk vouched ipad kept erroring out. I called corporate about 12x explaining the situation and sent them credit card statement showing amount never posted back. Took proof to store as well. I was so aggravating from corporate giving me the runaround telling me to contact store and store telling me to contact corporate. After about a month of frustration, the amount was finally posted to my account. I will never leave the store again without a refund receipt in my hand.