Sam's Club
reviews and complaints

Ms.felica the manager of Sam's in the 12000 block of jefferson told me and my husband three weeks away the employee didn't have to remo e our chips cause yes some of them throw our chips and we can't make money of the broke all up and our time is precious can't go back and forward with returning booking chips.when I think they sould be able to be left in the basket and the employee can move the bag to see how many it is .

We visited this store to purchase an engagement ring. The woman at the jewelry counter was phenomenal. She provided superior customer service throughout the entire purchase and we truly appreciate her going above and beyond to complete the transaction. Under no circumstances should this woman be reprimanded. We then tried to make a purchase of other items up front. We explained to a woman with dark hair pulled back, tattoo on her ear, glasses, and green vest that our father's card had expired. She proceeded to tell us that we could renew the card for 45.00 at member services. We were trying to to do as we were told as she followed us to member services. She harassed and embarrassed the 2 other women who were just trying to do their job and help us. She used a horrible tone with them, and exclaimed "absolutely not!" (Almost as if she were parenting a child). She proceeded to be argumentative with us and was clearly looking for a fight. I do not mind following procedure, but I do mind trying to be publicly humiliated and treated as if I just committed a crime. Under no circumstances should she be working with the public in a service position. While discussing the sutuation with a manager, he admitted that he was sure her attitude could have been better. How is this justifiable and no action taken? I strongly recommend this employee be reprimanded and perhaps relocate to a different position within the store such as stocking shelves. Unfortunately, I have reconsidered ever shopping at this location ever again!

4 o'clock in the afternoon on Monday 15OCT2018, I ran into the Sam's club in Pensacola, Florida to get a few items. First there were no strawberries but I can handle that so with my 3 items in hand I was checking out at the registers in the front out of all the registers there, only 1 was opened. I have video of this, then as we were checking out, my boyfriend put the money on the counter, the cashier caught an attitude because he did not put the money in her hand, she proceeded to disrespect him and slammed his money down on the counter. She was very disrespectful we were calling a manager over then the guy that was taking over her register proceeded to start yelling and screaming at my boyfriend to the point that he stepped out from behind the counter and took off his Sam's club vest saying he didn't care about his job. Both of these cashiers were African American and we are caucasian, also this was young people whereas my boyfriend is 63. I am saying that things were getting real nasty and about to go down at the Sam's club.

I bought (2) 65" & (1) 50" Samsung HD TV, with $299 installation for each one. Over $4000 ... installers came out, did a bad job and then left me with the huge tv boxes. I called the install company to come back and get them they will have scheduled it 4 times and keep canceling and rescheduling. Meanwhile i have these huge boxes in my tiny foyer! I've called Sam's Club several times to talk to a manager to get help and just stayed on hold each time over an hour waiting to talk to a mgr, then hanging up. My trash company wont pick up these boxes. I paid for a service, they did not provide. Sams is not helping. Just taking my money, leaving me hanging.

This is my third complaint about the change you made. You now require one of your employees to unload our cart. Our merchandise is scanned and then your employee puts it back in our cart. This is similar to the checkout at Aldi stores, but with one huge difference. Aldi provides a counter on which we can place the items we bought and then bag them to be carried to our car and home. You do not provide this area where we can bag our purchased items. The only place to do this is to unload the entire cart again on the floor in front of the checkout lanes or onto tables in your food court. This is incredibly inconvenient for everyone except your corporate office. Even your customer service staff views this as inconvenient. This has added an extra step and more work for us when we check out at Sam's. When I asked to do this ourselves on this past Saturday, both of the employees who were involved in our purchase were rude to us. They clearly did not like the request we made, and it actually didn't improve the process. You are moving items faster and making more money. We, are inconvenienced. All you have to do is redesign the front of the store to provide a counter like Aldi does. Why don't you go to an Aldi store and see what I'm talking about. We have a new Costco store in Lincoln, and we are seriously thinking of dropping Sam's and enrolling with Costco.

I have been a member of Sams Club for over 25 years. I even worked for the company for a short time when I first moved to the Hagerstown Maryland area.

Over the past 7 years, I have seen a rapid decline in customer service at the club in Hagerstown MD. Specifically with the tire department and manager.

It is extremely difficult to get your tires purchased, installed, and/or rotated without spending hours and hours waiting. I was willing to give them another try when they began to take appointments for tire service. However, each time I have called the tire department either someone doesn't answer their phone or if they do answer it is to take your name to call you back, which then doesn't happen. When you call them back, if you receive an answer to your call they are then booked 3 or more days out to get an appointment. If you do not have an appointment, you will wait a minimum of two hours, if they do manage to fit you in. So it has become almost impossible to get into tire without an appointment yet making an appointment has become difficult without being able to reach someone at the tire desk.

I have asked to speak with management on this when I call and I am either left on hold or eventually someone tells me the manager is not available or out of the store at the moment and someone without any real authority tries to help me. If I am personally in the store, you must wait at the tire counter for quite awhile until someone arrives at the desk or wait in a long line to be served, if someone does happen to be at the desk. I have had to seek someone out more than once to find a tire person.

I have already changed my membership from the Plus to a regular membership and I find myself going to the club less and less. I am hearing similar stories via word of mouth. We have Costco and BJs within a reasonable driving distance now.

I would like to have my membership cancelled and a refund issued please. I am just not happy anymore with the service Sam's Club in Hagerstown Maryland provides.

Hello, I am currently employed at Sams Club in San Bernardino and have been here for nearly a year. The management here is terrible. Completely horrible would be an understatement to say. They run this store like chickens with their heads cut off. They don't give you your breaks properly and treat their employees like dogs. Customers complain everyday about things that could be fixed. Managers are rude to customers and don't understand anything about customer service. They don't give us the proper training or tools we need to succeed as a store. We need new managers asap!

every time I make a purchase from Sams when it arrives the item is torn all to hell I watch from my home and see the driver throw a smoker from the back of truck sling it on my porch and leave and of course the box is damaged and the smoker inside looks like she ran over it with her truck I will always complain to sams club and advise of how there items are treated and hope fully they will find another delivery service who will throw there shipments and damage every item they deliver

I recently took advantage of a promotion for new iPhones through the store for $100 gift card for each new phone pre order, I pre ordered 2 phones and I was told when they were suppose to be available, there is a delay but that the gift card will be $150 per phone for the inconvenience, so I kept waiting and calling in periodically more than 2 weeks went by no one contacted me ever, I called they told me my phones are there but there is no gift cards available for me, I could of went anywhere but I preordered for the promotion, very disappointed, please help me

We've shopped SAM's in El Paso, San Antonio, Tucson, New Orleans, Houson, New Jersey, San Diego & Mexico over the years & when we travel & here where we live in the Corpus area.
Of all the locations we've visited, the Corpus location routinely & over the years has had the weakest customer service. Employees rarely smile nor look happy about their employment environment. Slow to respond to customers, product unknowlegeable, & passive attitudes. This not just recently but over an extended period of years & seemingly more since the facility relocation. I don't know if this is indegenous to Corpus, but obviously something is lacking either in the type of employee hired or in Mgt leadership.
By comparison we enjoy our visits to COSTCO
where ever we travel or visit San Antonio or on the Mexican border & if a choice is available we shop there vs. SAM'S.

I am an employee at Sam's club store number #4777 I would like to submit a complaint on management I have never seen such unprofessional managers in a company before. My complaint is that besides the fact that they are lazy. They put people on the schedule to show up to work at 6am 7am and you can't even get them to open the door now everyday i come to work they leave us standing outside for at least 30 minutes it is freezing out here and i think it is unprofessional to leave your employees outside in freezing temperatures because they are to lazy to unlock the door not everyone drive's to work i catch the bus so im going to get here early in the morning and to be left outside for 30minutes after ringing the bell for 15minutes that is crazy.

This is my 3rd attempt trying to get someone to reply to my complaint. I submitted an online complaint- Question Reference # [protected], never received a reply. Next I posted on your FB page- no reply there either. Hopefully the 3rd time is a charm. To make a long story short, I ordered a case of water the Saturday before Hurricane Florence was to hit Jax, NC. The water was arriving on Monday. That Monday I received an email stating my order was cancelled. However, the truck with the water did come in, they just decided to sell my case of water, along with all the other water on the truck on a first come, first serve basis. I was at work teaching military children- I couldn't get there until after work. When I went to Sam's after work to ask why they sold my water, the manager said it was a district office decision to cancel all the online water orders and sell it 1st come, 1st serve. That was a poor decision and I want assurance that will not happen again. My family was relying on that water during the aftermath of the hurricane. I've been a member for 26 years and am very disappointed about how this was handled.

These cashiers first all are not being helpful, plus they talk about you in another language and I personally don;t appreciate it. This tall black cashier name Deborah was very rude to me, then called her head cashier and talked about me. I go to Sam's at least once a week to get my medication and I'm always buying something..I don't have very much strenght in my arms or my legs. I had a basket full of items and this is the 1st time I;ve been told to put the items on the belt. She didn't ask she told me in an ugly voice! I ask her why I have never been told before the cashiers always get the pricing gun and scan everything. Then she started mumbling thru her lips, then she called her team leader and told her I didn't want to do it...I;m very very disappointed with the people that work at this particular store.

The other problem is Pharmacy, if I don't ask for the comparison on the pricing of my medication they won't check it. This is everytime I come to get my medicine.

Are we not having good workers being hired or explained how they should be to the customers. I did ask for a Manager Usman and he acted like nothing, we know half of these people don;t want to work by Damn ! there is other people that are looking for work to support their family.

I have been shopping at the Casper store for over a decade. I buy these bars weekly for snacks at our school. They have not been put out and an employee assured me he would put them out as soon as possible. This was Saturday the 6th. On Sunday the 7th I returned and they were still not put out. I went to another store to purchase. I spend around $150 a week buying snacks. If you are not going to put the merchandise out to purchase, I will purchase elsewhere.

We were waiting to have our receipt validated behind a line of people after checking out. There was a At Home Services representative who approached us and ask if we needed any home services. We responded we were good. He continued to badger us and ask if our windows, roof and I don't remember what other things he ask were good. I finally told him we were good and if we did need something I would get it through Homedepot since that is where I work. Your representative proceeded to say I must like cheap stuff. Not only did he insult me but he insulted my place of employment which provides me the money to shop at your establishment. I tried to respectfully decline the services and he continued to badger me and then disrespected me. I am a manager for Homedepot and I would never insult anyone's place of employment or any person. I really don't think you as a business condone this behavior by this representative of your At Home Services and I felt you should know how this individual is representing your company.

I been calling like ten stores trying to get a price on tires. And no one helps me and no one picks up the phone. All I wanted to do is get a price and see 8f I can get a appointment set up to get my tires done. I work with retail my who life and I never been through something like that. I think the company needs people to pick up the and help all calls...

I have been a sams member for many years. I switched to a plus membership at the cashiers encouragement because I spend a lot of money at sams and she assured me that I would save over time. I recently lost my job but still wanted to enjoy the benefits of savings that sams has to offer. So it was time for me to renew my membership and I went to customer service to do so. I told the customer service person that I could not afford the plus membership right now and would just take the plain membership. She said-you must shop here a lot as you have earned 32.00 just since July. She told me that I would lose that if I did not take the plus membership. It was cash back that we had earned from money we had spent over the duration of the plus membership-I dont understand how come it could not have been applied towards my membership. I could have used it for purchases but had not at that point. I did not complain-I paid my membership fee and went shopping as usual and bought my groceries. I do not feel this is right and I am a long time member and the money I earned should have been applied to my membership fee at the very least. I renewed my membership at the sams club in Bangor, Maine on 09/29/18. I would appreciate a response to my issue. Thank you.

Hello, before I start, I want to say that our local sam's club in casper, wyoming is my favorite place to shop in town. The staff is helpful, polite and courteous. Including the people in the deli. I often go to sam's just to eat. The pizza or dog with a drink is unbeatable for lunch!
My complaint is with the deli area. It has been an ongoing problem with the ice/drink machines are and have been for years debilitated and barely functional. I have recently been asked, (and did) customer satisfaction surveys and have forgotten to mention.
For over the past 2 months there are 4 or 5.
"out of order" signs on the equipment!
I can send you pictures!
Sometimes we the customer are not able to have ice in our drinks. I would love to think that our membership fees at the least would ensure a pleasant experience in the food court after our shopping in the club! Please see this as a friendly note in attempt to bring this to attention to higher
Management that can possibly bring some new machines to our club.
Thank you.
Ps: please keep the sobe life water flavor and pepsi!
Thanks again!

I have been purchasing items on line and our store we have 6 on line stores and drop ship and ship as well. We were receiving free shipping with plus membership but then was told since we re-sell, we have to pay shipping. That is fine, however there are tons of people on ebay that drop ship and they are not paying shipping. I have a relative that works for ebay and looked up over 35 people. So why is it that i'm paying for shipping and they are not? I drop ship over 300 items a week from amazon and most of that business would'be went to sams club but you decided to charge shipping.
Just thought i'd bring this to your attention. My membership number is [protected] and you also charge my husband shipping as well.

All the best,
Debbie rozell

Hello I am contacting you regarding my experience I received at Sam's club on 18501 83rd Glendale AZ. 85308. I went to the tire center on Saturday to buy two new trailer tires and special ordered them the employee said they would be ready today Monday, September 24, I went over with my friend as soon as we got there the manager was helping a fireman from simcity which was no problem but the manager never acknowledged our presence and kept working on trying to trade out a battery and failing this went on for over twenty minutes until I asked the manager of he could bring another employee from the back to please bring the tires as we have already paid fb or them and wish to get on the road. The manager got confrontational with and yelled don't bark at me boy which I replied I'm not barking at you sir I really would like to get the tires we paid for and leave. So the manager goes to get the tires and then the fireman picks up where the manager left off and starts getting confrontational and I said I was going to call the police. I do my business shopping at your store and never usually have a problem bit after today I think I will take my business to office max and go get my Costco membership back I've never had a problem with their tire department. I have the fd liscense plate and will be reporting him to the proper authorities.