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I have used Salonspaware in my reflexology store for three years now. Even though what they claim to offer is impressive the inner workings of the software are not in some areas. Six months ago the company boasted a NEW marketing module that would do HTML, auto calling and text message alerts to my customer data base. Once it was released they had issues with the text message feature with a promise that it would be fixed by the following month... that did not happen. This was back in September 2010 and it is now April 31, 2011. I have talked to Brad (the main guy), Jeff (my sales rep) and countless tech support folks with no resolve. If a company sells software with promise of a fix week after week, month after month maybe they should not release it at all.
Now when I call to check on the program they won't let me talk to support because I am not paying for tech support! How in the world can I pay for support on something Salonspaware can't fix themselves. Also, every time there is an upgrade something else seems to go wrong with the software.
The company has a great idea, just bad execution. My advice would be to review at least three other companies STATESIDE before making a final decision on this one, I wish I did.
Sincerely,
Jim Dale
QC Reflexology, LLC
HAHAHAH you couldn't pay me to do a positive testimonial for MDWares, using the term lightly 'spa ware or clinic ware'; 1 or 2 unhappy clients I do not believe at all. More likely they've spent so much of their working time trying to get fixes when the tech's don't know the answer themselves, that they don't have any more time to waste writing a review. Oh, and they'll bill you for the time it takes them not to solve your issue and them double bill you because you've used their, again using the term lightly 'support'. Run!
Hi Jim,
My name is Kelly I am the Customer Experience Coordinator here at MDware and Spaware.
I am sorry this wasn't responded to earlier, however I am now making it my mission to contact the 1 or 2 unhappy clients we have had in the past to resolve any outstanding issues. This is to ensure that everyone has the same stellar experience that most of our clients have enjoyed.
My experience here is that the overwhelming majority of our clients are very happy with our software and I am sorry to hear that your experience did not match theirs. We would love the opportunity to reconnect and welcome you back into our family and ensure that you receive the same fantastic experience as our other clients. Please contact us at [protected] and we are happy to help.
The following videos are recent testimonials from clients who have been with us for many years and couldn't be happier - we would love for this to be you as well!
https://youtu.be/fTvZXE4dVdI
https://youtu.be/xjvYDv2hjZs
https://youtu.be/rmn4QjA-kp4
https://youtu.be/uPpXN8qZ9VU
https://youtu.be/bJyApycrWVM
Again, please feel free to contact us as and we would love to redefine your experience with our company!
TERRIBLE SUPPORT! Quick books link is a bunch of bull. This whole company is full of empty promises! I phone daily for support and I get the famous "I'll call you right back". I would not encourage anyone to purchase this program!
I am the salon owner that was referenced above. Regarding the incident, I asked my IT guy to reinstall Windows Vista, and he did so. I phoned SalonSpaware and asked their tech support to install the program, they found out that my IT guy did not actually install all the Windows Updates and it did not work. After they WERE installed, the setup was at most 15 minutes, and the SalonSpaware tech support helped me with setting up the program exactly how I wanted it and answered a bunch of questions for me. I have wasted a -day- because of the ineptitude of the IT guy I hired. I saw no reason to continue using his services any longer, doubly so after seeing his eager attempt to blame others for his own faults.
- Skyy
In regards to the last comment just made. I am the tech support rep who was dealing with that salon. I'm guessing the comment was made by the "IT" guy they brought in to re-install Windows as there computer was having problems. The problem is he didn't install the Windows updates that are required to have their computer operate properly. We have spent several hours today trying to resolve a problem that has nothing to do with our software. We have not charged this client for our time but it's nice to see them come on here and repay us by disparaging us. I've worked here for a few months now and the other comment from the "ex-employee" couldn't be further from the truth. The only thing he got right in his whole comment was that Brad and Blake do work here...other than that I can't believe this was a real "ex-employee". I have informed the owner about this thread and I'm sure he will come on here and reply to the original posting.
I would have to agree with this comment by unknown 101. I cannot substantiate the claims made but as a customer/user of this Salon Spa Ware I would have to agree that their Tech Support lacks answers. When a problem arises that they the Techs cannot resolve the point the blame towards Windows (operating system). Now the user/customer is stuck in no man's land because they have to figure out the problem that Salon Spa Ware refuses to repair. I'm writing this comment because I'm actually having this issues with Salon Spa Ware as I type. I came online hoping to find a solution to my problem and came across this page; how ironic is that...? You live; you learn...
I am an Ex Emplyoee of SalonSpaware and I regret to say that all issues that you have faced are due to the questionable workings done by the Owner Blake Rector.
Quite Simply he is a slave driver that tries to push the most out of this employees with as little compensation as is possible by Law in Canada. TurnOver for development and TechSupport is extremely regular with most people not lasting longer than about a year to a year and a half after being mistreated by Blake and his "head Manager" Brad.
I might add that Brad is not technically inclined one bit and is unable to do anything more than walk into the programming department and say what he thinks.
the Blake Method for making money is to tell customers what ever it takes to make the sale even though the product is not fully ready or tested. The method of testing is to install it on customers machines and "see" how it goes.
Blake does not even use fully licensed software in his internal networks and will pirate operating systems in order to save a buck. how can you expect to get support from a man that himself does not pay for support to software he himself uses.
I was one of the most senior Technical Support Representatives at his company and left after he would force me to lie to his bigger customers about fixes that were in the pipe when they were not even on the drawing board just to keep them paying support.
he does not give you access to your own database which you own and keeps it password protected so that you cannot get our data out of the system if you and will decide to leave his software.
the average income of a Support Representative is about 20, 000 a year with no extra's and no bonus, as I said he will do the bare minimum for his employees as is required by the government to keep them from closing down his shop or litigation.
I must say that not all Canadian Companies are like this. this is an example of a man who would sell his own mother to make an extra buck.
I WARN ANYONE DO not BUY HIS SOFTWARE!
they have not come out with a stable version of the operating system since most of us the Senior Tech Support team left in a mass exodus due to his mistreatment of us.
The date today is April 8, 2011, and there are only 30 days in April. The OP makes reference to April 31, 2011 in the comment. There's a typo there.