Safeway
reviews and complaints

Today, A Safeway commercial driver just tried to run me off the road twice on a 3 lane state route. He was going too fast and driving absolutely out of control. He flipped me off and was riding my rear for miles, so close I could not see his bumper. Appalling, unprofessional and reckless. He scared me to death. I called police who are currently out looking for him. This occurred on SR 167 in or around the Kent, WA area. A white male with a beard who needs mental help and anger management. He should NOT be the representative of Safeway or on our highways in control of anything. His trailer # was 692F. Thats all I could get as he was activel trying to kill me. I left the freeway and called police. Please help me.

I expect an email in regards to this. Thank you

four out of five times at the store, i needed an electric cart because im on oxigen and not able to walk very far, so I need a cart. 4 times not one cart was avaible. there are only 2 carts at the store and they are in use or out of power. I think that with all the money made at the stores you should be able to afford more electric carts and keep them charged. I hate to change store but I may have to. thanks Tom my email is as follows. [protected]@outlook.com

Purchased 6 apricots and a small container of blackberries this afternoon to make a cobbler. Started cutting the apricots and found that they had mold inside by the pit on four of them, then opened the container of blackberries and they were moldy on the bottom.

The apricots cost me $9.99. No clue what the blackberries cost. Very disappointed with your produce, over and over again. This was the worst though.

Signature select frozen berries. I have purchased frozen strawberries countless times in the old green bag with the large strawberries. Since you have changed your bags to the white bag I have purchased strawberries twice and both times they taste of rancid freezer. I bought your frozen raspberries rancid freezer flavor. Blueberries the same. I cannot make smoothies with these frozen berries they do not taste like the actual berry. I have course, always buy the big bag, because they used to be on sale and tasted great until something changed obviously not just the packaging. Are used to use them almost every day, now I can't eat them at all, and have wasted money. This complete board does not give me a location to put my address phone number or any contact information, so obviously you do not plan any reparations to anybody. Just in case my name is Glenn Best my phone number is [protected] email [protected]@gmail.com I thought this was a Safeway complaint forum now I realize after a ton of red tape to submit this it is a complaint board for everything so I imagine, nothing will be done about this. I think I just wasted my time, have a great day

Cashier will actually lock the door before the closing time which is supposed to be 12 am, but they will usually close at 11.50 and refuse the customer from entering. Some of the cashier will shout to the entering customer to ask them go out when time goes close to 12 and those staff want to go home early, especially the old white women with short grey hair really pissed me off today.

Can even get my complaint in. Went to service desk. Tried to fill out survey. Says expired. Call customer service. More arguments. Fill out complaints and it disappeared. Does any of your IT work?
You owe me $1.50
At this point I don't care. After maltreatment 5 years ago I returned to the chain I had shopped for 30 years. Basically was told to go screw myself so I shopped Walmart. To tired to fight. So now YOU have "a nice day"
i.e., go screw yourself. My complaint is in your system when I called.
[protected]. You won't need that number any longer.

This complaint is about Lisa, the deli manager at store 1922 in Port Angeles, WA. She is absolutely horrific to work under. She's verbally abusive to her employees, rude to customers. She continuously tries to force employees to work over their scheduled time, doesn't allow them to go to lunch until after the 5 hour mark, causing them to get in trouble with management. She rarely cleans up after herself and expects everyone else to do it, but if they don't get everything done in the kitchen the employees get chewed out. She's a bully and will talk crap about other employees to whoever she's standing beside, even if the person she is talking about is working in the kitchen too and less than 2 feet away and can hear the whole conversation. She's causing all her employees to quit at once, leaving the deli short staffed and has the gall to act the victim. Yet she literally cannot see that she's the reason why everyone is leaving.

Heaven forbid you have an injury. Because she doesn't like it and wants you out of her kitchen. You seemingly cannot have a life outside work. She hates scheduling around school hours and routinely tells employees that nothing matters except work and shelter. Family and everything else means nothing. And expect her to demand that you cancel plans because if she calls you she wants you in no matter what. Even if you tell her cannot because you're at a doctor's appointment.

Store management has been told about her multiple times, yet NOTHING is ever done. Something has got to be done, or they're never going to have employees that last very long.

And that's just about the deli manager, not everything else that is wrong in that kitchen.

On June 22, 2019, at approximately 11:30 pm I went to the Safeway - Bernardo Store in Sunnyvale, California. This is the store close to where I live in Sunnyvale. I have been a loyal customer and spend a lot of money every week at this store. I usually pay with my Stanford Federal Credit Union Bank Card. I also have a checking account but have only used my checks at the store a few times. During the visit to the store on June 22, 2019, I was attempting to pay for my groceries when I realized I forgot my debit card at home so I wrote a check. The very rude checker asked for my license and then advised me in front of a line that Safeway could not take my check because I had not used my checks enough. It was embarrassing and I am using the same checking account when I pay with the debit card. I have never bounced a check and I was so embarrassed that I am do not want to shop at Safeway ever again. A man in line paid for my groceries because he felt so bad for me.

I went to Kaneohe Safeway on June 22, 2019 at 12:25am. At first I told my kids to go and get 2 sub sandwiches from the deli the lady that was working told my kids we have NO MORE! And I can't go in the back to make it for you.. she then said come back tomorrow.

I then came inside and asked the lady if she could make us 2 sub sandwiches. She then told me that she can't because she is short handed and she is just helping the deli out, she is a cashier, and if customers come she won't be able to help them.

WHAT I don't understand is that I am a customer myself! And she couldn't help me because if other customers came? That is such bad customer service! Unbelievable!

And on top of this all. I also came in last night for the sub sandwiches. And the deli was out of them! I drove down to Safeway twice just to get sandwiches. And left with nothing Such a waste of time and money.

I purchased Vanilla bean for baking and when I went home noticed the lid was cracked and seal Broken when I tried to return the item that was damaged and tampered with I was refused by Mike a young man who claimed to be the only manager around today. He stated the item was to much price wise. I have been left with damaged and tampered with in useable beans. This is not a store I will ever use again considering I can't even have an item replaced or returned when you sale. Damaged product.

I live in Chelan, Wa. A popular tourist destination, on Lake Chelan. I am a 64 year business owner with a very positive attitude. I shop at the local Safeway 6-7 times a week and have a good rapport with the store employees especially "Kelley" in customer service. So on Saturday late afternoon I drove my boat to the Safeway gas station an fill my boat with gas. The outboard motor requires mixing oil in the tank which I did. I made certain I wasn't preventing any customers from accessing the fuel station. It was a slow time of day. I also tossed out a few cans in the garbage. I had no need to go inside as I paid at the pump. Now with my back to the door, out steps the station attendant, Mark Fix. He says "Excuse my sir but you will need to move your van and boat to somewhere else" . I looked to make certain I wasn't preventing any customers to fuel their car. There was no one. So I told Mark Fix, " I'm not preventing anyone from accessing the fuel pump and soon will be done" He quickly replied in a very negative tone, "This is not a detail shop, you need to go now!" I was shocked to the point where I was speachless. I was not detailing my boat, so it was a very odd thing to hear him blurt out. He then goes into his work station. After going boating, it really bothered me that this guy would say such a negative thing to me. He knows I'm a local in our town of 5, 000. So after boating I decided to go back and get his first and last name. He knew I was going to file a complaint, so out of the blue he now says to me, "Don't threaten me" I made no threat of course. So it was bizarre to hear him make such a foolish statement. Knowing logic would not apply with him, I then just left.

Our Safeway has a shortage of people and are even offering people a $500. bonus to work this summer. So I'm not trying to get him fired. He just needs either re-training or placed in the warehouse away from customers until he can get his head together.

I know the manager, Bill but just from friendly hellos. As I mentioned it's a small town. Not sure he knows my name we just smile, have small talk and move on.

So that's what happened to me and it should never happen to anyone. Totally unprofessional and without merit.

Have a nice day.

Craig Kimzey
509.699.5590

I was like to file a complaint regarding one of the delivery drivers. On Saturday, June 15th 2:12pm the man driving one of your delivery trucks tried to drive me off the road. He also was tailgating me and mouthing for me to pull over. He was very hostile.
The licenses plate was Washington State and the number was #C10738H. Just wanted to inform this company on one of their delivery drivers and the type of representation it serves for Safeway.