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Safeway Customer Service Phone, Email, Contacts

Safeway
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Safeway complaints 1082

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Y
11:51 pm EST
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I shop at this Safeway 4-6 times a week, depending on needs. Almost every single time, i am overcharged! Sometimes I catch it before I've paid and have them correct it on the spot, which is usually done with hesitation and confusion, but they do it just to get rid of me! Other times i miss it and either have to come back and deal with a manager or customer...

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K
6:19 pm EST
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I am a vender that delivers product to store 1225 in Flagtaff, AZ. I have serviced this store for 9 years, the problem is the receiving individual . Not only is she rude, not at all open to any kind of discussion when there is a discrepancy of product or time frames for sales events., storage of product, and overall treatment of DD Vendors. She has been...

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G
12:02 am EST
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My husband and I occasionally shop at our local Safeway and every interaction with Melissa has been unpleasant. We always try to avoid her check stand whenever possible. For example today Jan. 14, 2020 I had no option as she was the only available cashier. She does not look at you, greet you, even after I say hello she is non-responsive. Quickly picking...

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M
9:59 pm EST
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We have noticed for some time now check out is a 2 (two) person job, one to feed the checker and one to inform the checker of prices, especially the "Just 4 U" sales that need to be loaded before shopping or during. Even the member sales (red card) have to be questioned. We started checking our receipts and have noticed a sharp increase in over pricing even...

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S
2:24 am EST
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I've shopped at Safeway and used there Pharmacy for well over 11 year's. On January 9th 2020 around 3:30 P.M. i went to Safeway to pick up 2 gallon's of milk and 3 Prescriptions i walked over to the Pharmacy desk for pickup and there were 2 individuals in line. I waited for at least 15 minutes for this one lady Connie to fill these prescriptions for these...

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4:58 am EST
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This evening I took a friend and her two little girls to see Frozen 11. We stopped in for treats after the movie. We entered the store and our first stop was at the dippin dots. The top basket was out of Cotton Candy dippin dots so I picked up the top basket and pulled 2 packs from the lower basket. I put the basket back in its proper place. We then went to...

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J
3:44 pm EST
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Please be advised that Claudia was unprofessional, short and rude to us when we came through the cash stand today. This is not her first time and we have always looked the other way but today she was very rude when the digital coupon for the Signature Rotisserie Chicken and Artisan sliced bread did not work and she had to add it for a little additional...

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10:24 pm EST
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The new meat safeway in watsonville purchases is horrible. I always come to safeway for the meat especially the skirt steak. I purchased $60 in steaks and they were all horrible. I saw the new labels and hoped they would be as good. The price seemed to be lower... Bring back your old meat supplier I would gladly pay a little more for better meat. The meat I purchased was tough flavorless and incorrectly cut.

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P
6:12 pm EST

Safeway just for u

I've been earning/using the Just For U products for quite sometime now. I go online about three times a week to keep up with all the new items being added. I click/add every item just in case maybe onetime one of my family members would like to try something out of our norm.
I faithfully use my gas rewards & look forward to all the extras.
My problem: The last week or so, every time I go online to do my Just For U's, I get a pop-up little window that states there's a problem with the system & try back later. I've been trying back later & later with no results.
I'm wanting to make a shopping trip before some of the offers expire. I'm ready to go, I just need my deals.

I thank you in advance for your help
Paulette Giese
[protected] Club #

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12:13 pm EST
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After picking up a few things on my way to work I went to the self check out at Safeway. I had a couple of bagels and a couple of other things. There was a Safeway employee there managing the check-outs. I asked her if she would tell me the code for bagels. She told she has it, but she cant give it to me becuase I needed to learn how to use the self-service...

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12:53 pm EST
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I was at safeway 12/7 when I checked out in lane 4 or 5. There was a new hire there, his name was benjamin. He was incredibly rude. He made some comment about the sushi being "fake sushi" (no [censored] sherlock!) and when I tried to change the conversation to one about what nice sushi is, he just starts going off on about how he's from "california" and that...

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9:34 pm EST
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Safeway staff members

There are two staff members that are making me feel totally uncomfortable, they tend to speak their language and look at me as if they're talking about me in their language and.start laughing at me so I got upset and told them that if they get something to say to speak English, and the worst thing is they start talking so loud in their language, I thought by law on the work ground supposed to be English. But I see no one doing anything about it. I need to know what can be done about this not happening again.

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G
G
Grace.cummings@gmail.com
, US
Dec 15, 2019 12:02 am EST

It is an epidemic in California stores. To get latinos on the progressive payroll … the really dropped the quality of their work force in training, ethics, professionalism, and courtescy.

They opening speak Mexican to each other in front of customers. They have very poor work ethics and carry their cell phones in their back pant pockets, so they can reach for that fast call while they are working.

The management seems to tolerate it, and in some cases support it.

Truckee Safeway on Donner Pass. Store Mgr is NEW latino lady. I think they needed one for a group marketing photo, so they promoted her.

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S
10:37 am EST

Safeway all laundry detergent pods

last week there was a sale on all laundry detergent pods when I went to purchase said item the store was out of stock and the sale was ending the following I got a rain check for that item and how to return to the store many times since then. I most recently went as soon as the store open this morning and they were all out of every single kind of all detergent pods I tried to speak with a manager but there wasn't one available at that time. previously when I had asked for a manager they told me to return to the store the one that had that item in stock. I don't see and item that I could get in place of the laundry detergent pods that I had in mind there's nothing quite as similar at the same price that I could exchange it for.I'm not sure why they have not been in stock all week and the store clerks have yet to help me solve my problem. I hope I can resolve this problem and it doesn't hurt my future patronage to your store. Thankyou.

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B
3:51 pm EST

Safeway lemon meringue pie contains no lemon

One taste of the lemon meringue pie from Safeway's bakery and I was reading the ingredients list.
Noticably absent from the list, is any mention of lemon.

WTF?
IT SHOULD BE LABELED:

YELLOW DIE 5, 6 MERINGUE PIE

I know that posting a complaint here is probably a waste of my valuable time. I am only adding this paragraph to meet the 350 character minimum!

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G
6:11 pm EDT
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I work gas station at safeway by the kahului and the manager aggie there not a nice lady always yelling pick the favorites and she tell me I can not work there because im too old... How come like that... Somebody talk to her please.. I dont like get fire I dont want her to know its me and my co worker even when she sick aggie tell her she need to come work. Omygod

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B
7:14 pm EDT
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I came into the store ON 10/30 @ 6:06pm to order a cake for my daughter's 16 birthday. I wanted to write her name in the cake as I had done at other stores. Staff member at the store - Harold was very rude. He was rudely shouting at me and asking me to do it on my own. I quietly ignored him as his suggestion was not helping me. His exact words were " you...

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11:53 am EDT
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No customer service. Regularly wait for 20min for help at customer service desk. Long lines with only one or two lanes open. Employees rarely help bag my groceries and the person checking me out has actually tapped their fingers at me bagging to go faster, twice, with a long line behind me. Don't they normally help? Bathrooms out of service for months.

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11:42 pm EDT
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On 10/25/19 approx. 7:50 pm during self check out. I had two packs of cakes and I scanned both. After that I realized I made a mistake. I wanted just one, so I asked the person at the self check out station to cancel one of them. She came and canceled it. Then she realized she canceled wrong one, so she scanned it back, and took the cake with her. After I...

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M
7:18 pm EDT
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I was shopping at the store when i came across a woman (Hailey the asst manager, i asked other employees for info about her) and how she was talking to another employee...the other employee as dressed differently but you could tell sill worked at the store. She was extremely rude and irate to the other employee nd especially coming from an asst manager i...

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C
11:20 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I love my local Safeway store, but the pharmacy is one place that I sometimes feel totally ignored. (Also the deli ... but I have solved that by avoiding it.). I arrived at the pharmacy at 5:02 PM on October 20. I had been receiving phone calls saying my order was ready. (I had re-ordered insulin needles for my dog about 6 days prior). I had tried to pick...

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About Safeway

Screenshot Safeway
Safeway is a supermarket chain offering a wide range of groceries, fresh produce, meat and seafood, bakery items, and pharmacy services. They provide online shopping and delivery options. Safeway also features a variety of organic and prepared foods, alongside household essentials.

Safeway Customer Reviews Overview

Safeway is a supermarket chain offering a wide range of grocery items, fresh produce, meat and seafood, and bakery products. They provide pharmacy services, including prescription refills and immunizations. Customers can shop in-store or online with options for delivery or curbside pickup. Safeway also features a selection of organic and specialty foods, catering to diverse dietary needs. Their services are designed to offer convenience and variety to shoppers seeking everyday essentials and more.
How to file a complaint about Safeway?

Here is a guide on how to file a complaint with Safeway on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Safeway in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Safeway. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint with Safeway on ComplaintsBoard.com.

Overview of Safeway complaint handling

Safeway reviews first appeared on Complaints Board on Jan 17, 2007. The latest review Loss prevention was posted on Feb 22, 2024. The latest complaint Customer service and safety was resolved on Jan 25, 2022. Safeway has an average consumer rating of 1 stars from 1083 reviews. Safeway has resolved 108 complaints.
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  1. Safeway contacts

  2. Safeway phone numbers
    +1 (877) 723-3929
    +1 (877) 723-3929
    Click up if you have successfully reached Safeway by calling +1 (877) 723-3929 phone number 0 0 users reported that they have successfully reached Safeway by calling +1 (877) 723-3929 phone number Click up if you have UNsuccessfully reached Safeway by calling +1 (877) 723-3929 phone number 0 0 users reported that they have UNsuccessfully reached Safeway by calling +1 (877) 723-3929 phone number
    Retail Store / Corporate
    +1 (877) 505-4040
    +1 (877) 505-4040
    Click up if you have successfully reached Safeway by calling +1 (877) 505-4040 phone number 0 0 users reported that they have successfully reached Safeway by calling +1 (877) 505-4040 phone number Click up if you have UNsuccessfully reached Safeway by calling +1 (877) 505-4040 phone number 0 0 users reported that they have UNsuccessfully reached Safeway by calling +1 (877) 505-4040 phone number
    Grocery Delivery
  3. Safeway emails
  4. Safeway address
    Customer Support Center, M.S. 10501 P.O. Box 29093, Phoenix, Arizona, 85038, United States
  5. Safeway social media
Safeway Category
Safeway is related to the Grocery Stores and Market category.

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